Master of Arts / Department of Communication Studies / Sarah Riforgiate / New technology has changed how people do business. With rapid development of technology, it has been difficult for businesses and organizations to successfully implement technology advancements. This problem has spurred research in the area of technology acceptance. The Technology Acceptance Model (Davis, 1989) is a dominant theory used to explain technology use. Although many researchers have copied, expanded, and altered this model through quantitative research, making it robust, this study will further the model by using qualitative methods to explore how members understand and classify technology use. This study adds to the existing knowledge of computer-mediated communication and technology acceptance by exploring information technology use within a volunteer or not-for-profit organization (NPO). In order to offer a unique perspective to exploring how organizational members understand and adopt new technology, this study employs qualitative methodology to a topic traditionally explored through quantitative surveys and measurements. Research questions specifically consider why organizational members accept or reject new technology and how organizational membership affects technology acceptance. Using the third iteration of the technology acceptance model (TAM 3), data confirm perceived usefulness and perceived ease as determinants of technology acceptance. The influencing factors of perceived usefulness and perceived ease of use were also confirmed. Two new influencing factors of perceived usefulness emerged in this study: appropriateness and information overload. Also, insight into the role of age and technology adoption calls into question stereotypical misconceptions of technology use and acceptance. Overall, this study confirms and expands on research in the area of technology acceptance.

New information systems will only improve organisational performance if they are accepted and used to their full capacity. It is therefore important to be able to understand, explain and predict the factors affecting technology acceptance. One model which has been successful at this is the Technology Acceptance Model (TAM; Davis, 1986). This study tests an extension of the TAM in a mandatory usage environment. The extended TAM proposed here incorporates two new independent measures; past behaviour and perceived behavioural control. Participants were 285 members of an Australian Government Department who had been using a new information system for approximately 4 months. Usage of the system was mandated in organisational policy and there were no alternative systems or processes available to participants to complete their job requirements. Results indicate that when information system usage is mandatory (or nonvolitional) perceived behavioural control significantly increases the ability of the extended TAM to predict system acceptance behaviour. Furthermore, self-reports of system usage were not related to the participants intention to use the system and user satisfaction was the only dependent variable accurately predicted by the model. Past behaviour did not predict either behavioural intention or behaviour in this study. The implications of these findings for technology acceptance in modern organisations and areas for future research are discussed.

Since People used a lot of information technologies in different societies, no matter private enterprises or public administrations all effort to use the newly information technologies (especially in internet application), to increase the speed and correctness of dealing with information and cost down. For example in enterprise, internet changes the relation between business and business, customer and business, and the competition model between business and business. In government, public administrations used information technologies and communication to redesign the organizations, simply the processing to improve the efficiency and response citizen¡¦s demand immediately. Therefore information technologies change, deal with, disseminate the paths and speed of knowledge. The influence existed not only in enterprises, but also changing the style that government accessed and managed knowledge. Kaohsiung city government pushed the Knowledge Management System. But the rejection of members in organization has huge influence in pushing KM, on the other hand Technology Acceptance Model is a major method in discussing the behavior of information technology acceptance recently. This research reviews some literature about knowledge management, and analysis the IT and knowledge management portal in the members of Kaohsiung city administration to propose the model influence KMS acceptance for an reference base when public sectors plan and build KMS. The research surveies the employees of secretariat of Kaohsiung city government, including the amanuensis in first level administration and schools. We distributed 285 questionnaires and received 137 effective questionnaires. After using LISREL and SPSS 10.0, the foundings of this research is: 1. It is usefulness to use TAM2 to measure the acceptance of knowledge management system. It also proves the acceptance between KMS and general IT system consilient. 2. The difference of population is not signality for the behavior intension of using KMS. 3. It is also not signality between scocial norm and perceived usefulness in this research. 4. Kaohsiung city government has not enough effort in pushing KMS. It must depended on high-up to built knowledge sharing culture in the organization.and practice real knowledge management

Abstract Most enterprises reinforce themselves with the Management Information System and the intranet to get information promptly and also the internet to enhance the relationships with customers as one of the most important strategies to survive in the competitive environment. The key success factors of Management Information System are mature system planning, friendly design for users, and end user¡¦s participation, which is recognized as the most crucial factor of the above. Therefore, how to evaluate end user¡¦s satisfaction and acceptance on the Management Information System becomes the most interesting topic for the managers. This study explores the technology acceptance of the end users of Shop Information System from the model of TAM2 (Technology Acceptance Model II). And its purpose is to find the influent factors of Intention to Use and Use Behavior of the end users of Shop Information System. The managers can carry out or improve the MIS according to this study. After the research, this study indicates that there are four components that influenced the degree of acceptance of technology, included the Usefulness of system, the result demonstrability; the ease of use, and ought to use or not. Different factors under several conditions in demography significantly influence the intention of users. The managers can improve the management information system according to the finding of this study.

Abstract The research described in this article can be described as an explorative study that focused on obtaining and analysing perceptions and attitudes of public sector officials in Pretoria regarding the possible introduction of teleworking in their working environment. The term teleworking was understood in the sense of using computers to work from home or working at a distance away from the office. The research question that was posed was: What perceptions and attitudes exist among public sector officials in Pretoria that could contribute to, or impede, the acceptance of teleworking in South African government departments? Specific attention was given to perceptions of possible benefits or other impacts of teleworking, indications of public sector officials' ability to use computers for teleworking purposes, attitudes toward computers and teleworking, and the behavioural intention to use teleworking in future. The questionnaire and results were structured along the lines of the Technology Acceptance Model (TAM) of Davis. It was found that there was firm support among the officials for public sector teieworking - especially in terms of those views and perceptions that served as indicators for relevant TAM constructs such as 'perceived ease of use regarding teleworking', 'perceived usefulness of teleworking', 'attitude toward teleworking' and 'intention to use teleworking'.

This investigation of teachers computer use prompted by a 1999 Provincial Assessment finding that students were performing below Provincial expectations in use of the World Wide Web / Internet and identification of teachers as students greatest source of computer knowledge. It was found that the majority of teachers have the necessary knowledge and skills to use computers in the classroom, but teachers predominantly used computers for personal and general purposes. It was also found that teachers represent a large source of influence on their colleagues computer knowledge and skills. This influence, defined through the construct of collective efficacy, was found to differ between schools with higher and lower levels of collective efficacy in their perceptions of the image portrayed by using the World Wide Web / Internet in the classroom. Teachers in schools with high and median levels of collective efficacy were found to differ significantly from teachers in schools with lower levels of collective efficacy in the potential status a teacher may obtain within their school from using the World Wide Web / Internet. <p>Additionally this study offers support for Venkatesh and Davis (2000) theoretical proposition that the image construct is less susceptible to the influence of experience an individual may have with a particular computer application. However due to small sample size of this study these results must be interpreted cautiously.

This investigation of teachers computer use prompted by a 1999 Provincial Assessment finding that students were performing below Provincial expectations in use of the World Wide Web / Internet and identification of teachers as students greatest source of computer knowledge. It was found that the majority of teachers have the necessary knowledge and skills to use computers in the classroom, but teachers predominantly used computers for personal and general purposes. It was also found that teachers represent a large source of influence on their colleagues computer knowledge and skills. This influence, defined through the construct of collective efficacy, was found to differ between schools with higher and lower levels of collective efficacy in their perceptions of the image portrayed by using the World Wide Web / Internet in the classroom. Teachers in schools with high and median levels of collective efficacy were found to differ significantly from teachers in schools with lower levels of collective efficacy in the potential status a teacher may obtain within their school from using the World Wide Web / Internet. <p>Additionally this study offers support for Venkatesh and Davis (2000) theoretical proposition that the image construct is less susceptible to the influence of experience an individual may have with a particular computer application. However due to small sample size of this study these results must be interpreted cautiously.

Rocketing development of Web and information technology makes e-Learning a new training tool of companies to reduce time and cost. The e-Learning shows the same as the most adoptions of new technologies and information systems, the users¡¦ acceptance becomes one of the key success factors. As e-Learning a service provided by companies, the employees¡¦ perceived service quality played an important role on adoption. The well-known Technology Acceptance Model ( TAM ) was good at evaluating acceptance in many studies. This paper applied the TAM as a framework to find out the acceptance of employees on e-Learning, and integrated perceived service quality as the antecedents of perceived usefulness ( PU ), perceived ease of use ( PEOU ),and the behavioral intention ( BI ). This empirical study not only explored the factors of service quality which employees perceived, but also find the relationship between the service quality and the acceptance. In order to prove the fitness of the construct model to e-Learning, this research adopts statistical software SPSS to verify the reliability of the measure and make the factor analysis. This study also uses software AMOS as a tool to build and analyze the linear structure model for the latent constructs of the integrated TAM. The objects of this study are employees of e-Learning users in firms. A total amount of 441 valided samples were collected by stratified random sampling from two large corporations of traditional manufacture and utility. Path analyses verified the original path in TAM, and the perceived service quality causes significantly large influence to acceptance in both directly and indirectly positive path. The analyzed results also shows that perceived service quality of e-Learning could be measured by three major dimensions. This empirically integrated TAM will be useful to researchers in developing and testing e-Learning systems, as well as to organizations in implementing successful e-Learning systems.

In the modern era, the developments in information technology have been dramatically shaping the ways people live as well as the ways in which organisations handle business in their professional domains. Implementing various kinds of information system, such as Enterprises Resource Planning (ERP) systems, Decision Support Systems (DSS) and Knowledge Management Systems (KMS), has been recognised as one of the necessary tasks organisations have to perform in order to survive (Alavi 2001). Despite the tremendous effort companies worldwide have devoted to the implementation of knowledge management systems, organisations in Libya are still suffering from the failure of Knowledge Management (KM) implementation. The purpose of this study is to provide a comprehensive investigation of factors that can help organisations to understand the context of KMS implementation. With accurate assessments, this can in turn help them to develop effective strategies or policies to maximise the probability of success in implementing KMS. Therefore, this research will address the development of a KM adoption framework to fill this gap and develop a model that serves as an instrument in adopting KMS in general and the Libyan oil sector in particular.

The formative study investigated health information for seniors on the Internet with consideration of usability of the selected system, user's perceived ease of use, perceived usefulness, system use, and performance, i.e. information retention. A theoretical model was developed by the researcher, i.e. JAM's Senior Health Information Technology Acceptance Model, as an enhanced version of the traditional Davis Technology Acceptance Model. The new model provided the critical relationship between the senior health information system and other technology acceptance components. Computer self-efficacy was added to the hypothetical model to better explain the seniors' technology usage and performance. The hypotheses and the research plan included: four professional experts, who assessed the site for usability, and 68 of 145 seniors who began the survey completed a three-part senior participant survey. Data was collected by a third party and the author. Implications for seniors, professionals, and society are presented. The senior population is the subject of the research. Professionals working with seniors, the Internet, health information, and technology acceptance are served by the formative study to further clarify the relationship of the issues. The topic is considered a societal issue as a large segment of the population is composed of seniors. Their welfare and interests impact society and other generations. The results suggested computer self-efficacy is irrelevant for perceived ease of use and perceived usefulness however self-efficacy contributed to information retention. Usability affects perceived ease of use and perceived usefulness. There is a highly significant, though not very strong, relation between those variables. Perceived usefulness is a good indicator of a return visit to the site and senior recommendations of the site to others. These are two new variables that were not included in the model. There is no relationship between usability and computer self-efficacy. There was significance between usability and system use, but little relevance has pointed toward information retention (IR). The results of the analysis suggest that the hypothesized model information retention level did not predict senior IR based on human factor professionals' and senior users' usability ratings. Attrition according to qualitative feedback was the result of browser and equipment issues, ease of use and navigation. Future research endeavors should be devoted to usability and use of other systems for the senior population.