U.S. business leaders are experiencing a deficiency within STEM skill sets in newly hired employees, resulting in challenges to business sustainability. The purpose of this case study was to identify strategies used to develop new STEM employees for business sustainability. Participants included 5 IT business leaders who had experience developing new STEM employees in a technology organization in New York. The 3-part theory of knowledge management, knowledge creation, and knowledge transfer was the conceptual framework for this study. Data collection included face-to-face interviews and analyses of company training plans, videos, and internal websites. Methodological triangulation of the analysis technique included organizing, collecting, and comparing data. Data analysis included a generic coding process to identify 3 themes: (a) strategies for organizational effectiveness, (b) strategies for new IT employee enrichment, and (c) strategies for improving business productivity. The results of the study indicated strategies to deliver employee training and development systems leveraging internal knowledge management and transfer could provide business leaders with effective ways to increase productivity and maintain organizational effectiveness. The social implications of the study include the potential to improve the economic strength of the local community because new insights on the development of STEM employees may lead to increased hiring and business sustainability.

The dominant design concept describes the evolution from one dominant design to a new one, or in a new industry, the evolution to a set of standards and features that becomes a dominant design for that particular product or sector. Typically the dominant design is used to describe industry trends. This thesis takes the bottom up perspective, i.e. the company's perspective, to identify if, or what parts, of the dominant design model that can be used as an explanatory tool of innovation in the two ERP companies chosen. This thesis has found that some parts of the dominant design model can be used to describe innovation in our two case companies. However, the model has to be altered to fit the particular needs of the software industry and exclude the concept of process innovation, which is a part of the original dominant design model. By considering a company’s existing situation, e.g. customers, market share, partnerships etc. and fitting these facts into our altered dominant design model it should be possible to explain actions undertaken by an ERP company.

<p>The dominant design concept describes the evolution from one dominant design to a new one, or in a new industry, the evolution to a set of standards and features that becomes a dominant design for that particular product or sector. Typically the dominant design is used to describe industry trends. This thesis takes the bottom up perspective, i.e. the company's perspective, to identify if, or what parts, of the dominant design model that can be used as an explanatory tool of innovation in the two ERP companies chosen. This thesis has found that some parts of the dominant design model can be used to describe innovation in our two case companies. However, the model has to be altered to fit the particular needs of the software industry and exclude the concept of process innovation, which is a part of the original dominant design model. By considering a company’s existing situation, e.g. customers, market share, partnerships etc. and fitting these facts into our altered dominant design model it should be possible to explain actions undertaken by an ERP company.</p>

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<!--[if gte mso 10]> <mce:style><! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} --> <!--[endif]--><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1" /> </o:shapelayout></xml><![endif]--> The 1990s is commonly referred as the Golden Age for High Technology and during this time the industry grew with a rapid speed. As a result, the consumers were presented with a various number of innovative products such as the Internet, computers and mobile phones. Within the High Tech frame, one of the fastest growing industries is the mobile phone handset industry. In 2006, 800,2 million mobile phones were sold worldwide and the market value was $104,3 billion. Forecasts about the mobile phone market predicts that the market will grow to 1,8 billion units in 2011 and have a value of $211,9 billion.   However, during this time, the researcher, Geoffrey Moore, identified a problem for the High Tech companies, i.e. the chasm. The chasm is a gap between the early market and the mainstream market that has arisen due to the characteristics of the high tech industry and the differences between these two groups. Due to the fact, that the early market only represents 10-15% of the total market it is vital for companies to cross the chasm and reach the mainstream market, in order to cover the high initial R&amp;D costs.   Therefore, the purpose of this thesis is to conduct a qualitative study within the Swedish mobile phone industry to understand how the manufacturers’ products are crossing the chasm.   The research has been carried out as a case study, and two of the largest mobile phone manufacturers were used as cases, Sony Ericsson and LG Electronics. The data collection was of qualitative nature and four respondents were chosen to be interviewed.   In the Swedish mobile phone industry, the researchers have identified two types of products; class products and innovation product, which have been identified, defined and named by the researchers themselves. Class products are defined as “mobile phones with no significant innovation value for the consumers”, whereas innovation products are defined as “mobile phones with high innovation value”. The main difference is that class products will never attract the interest of the early market and therefore they are usually launched directly to the mainstream market, ignoring the chasm. Factors such as incremental changes, development of IT, changes in how to market new technologies and overlapping groups in the life cycle has narrowed down the chasm in the industry for innovation products. The most important strategy in order to reach the mainstream market is partnerships and alliances and it is impossible for a manufacturer to survive on their own.

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{font-family:Garamond; panose-1:2 2 4 4 3 3 1 1 8 3; mso-font-charset:0; mso-generic-font-family:roman; mso-font-pitch:variable; mso-font-signature:647 0 0 0 159 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin-top:0cm; margin-right:0cm; margin-bottom:9.0pt; margin-left:0cm; text-align:justify; mso-pagination:widow-orphan; font-size:12.0pt; mso-bidi-font-size:10.0pt; font-family:"Garamond","serif"; mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"; mso-fareast-language:EN-US;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt; mso-ascii-font-family:"Tms Rmn"; mso-hansi-font-family:"Tms Rmn";} @page Section1 {size:612.0pt 792.0pt; margin:70.85pt 70.85pt 70.85pt 70.85pt; mso-header-margin:36.0pt; mso-footer-margin:36.0pt; mso-paper-source:0;} div.Section1 {page:Section1;} --> <!--[if gte mso 10]> <mce:style><! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} --> <!--[endif]--><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1" /> </o:shapelayout></xml><![endif]--></p><p>The 1990s is commonly referred as the Golden Age for High Technology and during this time the industry grew with a rapid speed. As a result, the consumers were presented with a various number of innovative products such as the Internet, computers and mobile phones. Within the High Tech frame, one of the fastest growing industries is the mobile phone handset industry. In 2006, 800,2 million mobile phones were sold worldwide and the market value was $104,3 billion. Forecasts about the mobile phone market predicts that the market will grow to 1,8 billion units in 2011 and have a value of $211,9 billion.</p><p> </p><p>However, during this time, the researcher, Geoffrey Moore, identified a problem for the High Tech companies, i.e. the chasm. The chasm is a gap between the early market and the mainstream market that has arisen due to the characteristics of the high tech industry and the differences between these two groups. Due to the fact, that the early market only represents 10-15% of the total market it is vital for companies to cross the chasm and reach the mainstream market, in order to cover the high initial R&D costs.</p><p> </p><p>Therefore, the purpose of this thesis is to conduct a qualitative study within the Swedish mobile phone industry to understand how the manufacturers’ products are crossing the chasm.</p><p> </p><p>The research has been carried out as a case study, and two of the largest mobile phone manufacturers were used as cases, Sony Ericsson and LG Electronics. The data collection was of qualitative nature and four respondents were chosen to be interviewed.</p><p> </p><p>In the Swedish mobile phone industry, the researchers have identified two types of products; class products and innovation product, which have been identified, defined and named by the researchers themselves. Class products are defined as “mobile phones with no significant innovation value for the consumers”, whereas innovation products are defined as “mobile phones with high innovation value”. The main difference is that class products will never attract the interest of the early market and therefore they are usually launched directly to the mainstream market, ignoring the chasm. Factors such as incremental changes, development of IT, changes in how to market new technologies and overlapping groups in the life cycle has narrowed down the chasm in the industry for innovation products. The most important strategy in order to reach the mainstream market is partnerships and alliances and it is impossible for a manufacturer to survive on their own.</p><p> </p>

La gestión de demanda en las organizaciones es de vital importancia para una gestión adecuada de los recursos y generar beneficios. Entre los beneficios que genera este modelo, se pueden evidenciar el ahorro en costos que pudieron haber incurrido por no tener una gestión adecuada, en el alineamiento de los proyectos de TI a los objetivos estratégicos y la generación de valor para la organización. El presente trabajo de investigación propone implementar la metodología “Gestión de la Demanda Estratégica de la TI” (GEDESTI)” por Igor Aguilar, para la gestión de la demanda estratégica de organizaciones de previsionamiento. En el primer capítulo, se presenta el marco teórico donde se describen los sistemas de previsión actuales a nivel internacional y nacional, así como los marcos de referencia de los modelos de madurez de la gestión de demanda estratégica. En el segundo capítulo, se presenta la situación problemática de la organización. Se describe la organización previsional y se detallan los problemas encontrados que tienen un impacto económico y de imagen organizacional. En el tercer capítulo, se presenta la propuesta de solución. En este punto se detalla el nivel de madurez actual de la organización y el nivel de madurez al cual se pretende llegar. Se propone un modelo de procesos para la gestión de la demanda adecuado a la metodología, además de las herramientas, roles y responsabilidades, costo beneficio y viabilidad que forman parte de la propuesta presentada. En el cuarto capítulo, se presentan las conclusiones y recomendaciones que se deprenden del trabajo de investigación trabajados en la presente tesis. / The demand's management plays a vital role for proper resources direction and generating benefits. Among the benefits generated by this model, can be evidenced the cost savings that may have been incurred from not having adequate management, in the alignment of IT projects with strategic objectives and the value generation for the organization. The current research proposes the methodology implementation "IT Strategic Demand's Management" (GEDESTI) by Igor Aguilar, for strategic demand's management of pension system. The first chapter is presented theoretical framework where the current forecasting systems are described at the international and national level, as well as the reference frameworks for the maturity models of strategic demand management. The second chapter is presented the organization's problematic situation. It describes the pension system and details the problems encountered that have an economic and organizational image impact. The third chapter is presented the proposed solution. At this point, the current organization's maturity level and the maturity level at which it is intended to reach are detailed. A process model is proposed for appropriate demand management to the methodology, in addition to the tools, roles and responsibilities, cost benefit and viability that are part of the proposal presented. The fourth chapter are presented the conclusions and recommendations derived from the research work carried out in this thesis. / Trabajo de investigación