Bakalauro baigiamajame darbe nagrinėjamas socialinių paslaugų kokybės vertinimas: Kelmės rajono savivaldybės atvejis. Darbe atlikta mokslinės literatūros analizė. Pirmame darbo skyriuje atlikta socialinių paslaugų sampratos analizė. Antrame darbo skyriuje atlikta socialinių paslaugų kokybės vertinimo analizė. Darbe panaudotas kokybinis tyrimas, pusiau struktūruotas interviu metodas. Tyrime dalyvavo dvi tiriamųjų grupės: specialistai, dirbantys Kelmės socialinių paslaugų tarnyboje ir socialinių paslaugų paslaugų gavėjai. Tyrimo metu buvo nustatyta, kad socialinių paslaugų kokybė labai priklauso nuo paslaugas teikiančių darbuotojų profesinio pasirengimo ir gebėjimų. Tam, kad profesinė veikla tobulėtų, reikia nuolat tobulinti specialistų kvalifikaciją, plėsti teorines žinias bei lavinti praktinius įgūdžius. Tyrimo rezultatai atskleidė, kad klientai teikiamų socialinių paslaugų namuose kokybe yra patenkinti, tačiau jaučiasi izoliuoti nuo visuomenės, tik maža vyresnių žmonių dalis turi galimybę bendrauti su artimaisiais, palaikyti socialinius ryšius su kitais. Darbo pabaigoje buvo pateiktos išvados ir rekomendacijos socialinių paslaugų kokybei gerinti. / The Bachelor‘s thesis investigates quality assessment of social services: the case of Kelmė district municipality. An analysis of scientific literature was carried out in the thesis. The first section of the paper comprises an analysis of the conception of social services. The second section presents an analysis of quality assessment of social services. A quantitative analysis was applied in the thesis as well as the half structured interview method. Two groups of respondents took part in the investigation: specialists working in Kelmė social services centre and receivers of social services. During the investigation it was found that the quality of social services depends to a great extent on the professional training and competences of specialists providing the services. In order for professional activity to develop, it is necessary to constantly raise specialists’ qualification, expand theoretical knowledge and develop practical skills. The investigation’s results revealed that customers are satisfied with the quality of services provided at home but feel isolated from society as only a small number of elderly people have the possibility to talk to their families and maintain social relations with other people. The last part of the thesis gives conclusions and recommendations for improvement of the quality of social services.

Social services represent one of the form of help to handicaped people. Social services are not so important they{\crq}re needed by many people but the reason is important part of the society couldn{\crq}t participate at all parts of society life without having social services implemented. Thereby there would be avoided claiming of birth rights and civil liberties and the handicaped people would be socially excepted without having social services implemented. Social services are provided to people who need it due to their health state or their age and those that can{\crq}t overcome tough social situation or unfavourable living conditions. Planned reform of social services whose outcome is the law about social services is focused on 3 main activities {--} planning of social services, change of social services funding, the quality standards of social services. Methodology ambiguity in planning system of social services in Czech Republic avoids the data comparison from individual plans of social services. The objective of the thesis was to compare the methodology of community planning of social services in the Region of South Bohemia for selected cities. There were performed the analysis of the methodology for planning of social services and the comparision of the individual plans of social services in the cities Tábor and Český Krumlov in the Region of South Bohemia by means of the secondary and content analyses of the realized community plans of social services in these cities.

(Abstract) This thesis is called "The importance of activation in seniors in field and outpatient social services" includes the theoretical part as a conceptualization of the empirical part. It describes the activities and services contained in the questionnaire survey. The results of the surfy, by using the questionnaires, confirmed the hypothesis. It can now be said that seniors are using outreach social services, they are more interested in activities more than seniors are using outpatient social services - in particular it is the physical activities of women over 85 years of age. In conclusion, the greatest interest was in physical activities which support the maintenance of mobility and hence the promotion of self-sufficiency.

Social services form an integral part of the social protection in the society. It might be perceived as a form of help provided to people who find themselves in difficulties and they are not able to get over this situation without the help of society. Social services help to socially handicapped persons to improve their living standard, alternatively to integrate them largely with the society. Social services also protect the society from the risks following from the disadvantaged persons. The core document for the field of social services in the Czech Republic is the law in force No 108/2006 about the social services. The object of my work is to sum up the general knowledge about the social services problems, but chiefly to find out if the provided social services in administrative ward of Vodňany are sufficient and what future progress of these services is possible. Research results show the Vodňany region to provide the services for seniors and handicapped persons sufficiently but there is total absence of special social consultancy service, meaning the civil advisory centre or low-threshold institution for children and young people and asylum residential facilities. From the practical point of view the diploma work can be used as the information source for the inhabitants of the Vodňany region, either in the form of booklets or information leaflets. In my opinion it is also usable for secondary and further school students and university students as a study material within the tuition. It can be also used as a feedback for the providers and clients of social services in the Vodňany region.

The objective of this thesis was to evaluate the standard of marketing planning in social services facilities established by the citizens? association o.s. Prevent. The objective was to find out whether such planning is performed and, if so, how and in which areas. In my research I focused on identification opportunities, risks, weaknesses and strengths of the individual facilities by means of a situation analysis, which enables to set the main pillars of the future marketing strategy. Further, I evaluated the provided services by interviewing a user of the services about the quality of service provided by o. s. Prevent facilities. The research was performed in facilities providing services in the drug addiction area on the territory of the South Bohemian region. Marketing as such was always primarily used in the profit sector. Currently, however, it has also entered the sector of non-profit organizations. The process is often accompanied by skepticism, which is based on a superficial view of the purpose of marketing management and also on the dominant position of the service providers in the region which means that they are not sufficiently motivated to use marketing. The method used for the research was collection of qualitative data. The data were collected by means of non-standardized questionnaires. Another research technique was interviewing. Additionally, directors of the individual facilities filled out tables for the situation analysis and clients of the facilities filled out non-standardized questionnaires with open questions. The research has shown that the individual facilities fail to use in their planning the structured mechanisms of marketing planning. Their planning is based on the necessity to meet requirements set by the law and in many cases their approach to the planning is rather intuitive. The quality of planning then depends on capabilities of directors of the individual facilities. A strong motivation element in favor of development of marketing strategies of the facilities might be the lack of financial means. On the other hand, the lack of funds also threatens introduction of new marketing activities in those facilities. Therefore it is necessary to think about the ways of effective generation of funds by their secondary economic activities. The research has confirmed the client´s satisfaction which is a significant indicator of quality of the provided services and of properly performed work by the facility. However, for a more efficient comparison comparative studies should be performed comparing the services with those of other facilities of similar type; this is the only way to prepare the facility for the ever more competitive market of providers of the services in the future. For the future structured planning it is essential to set some objectives. The objectives should be as specific and detailed as possible. The objectives should be measurable and comparable as only such objectives will enable to work on an effective and long-term strategy for the facilities.

The new law about social services, that is effective since 1st January 2007, brought series of changes into the Czech social services system. These changes should contribute to modernizing and improving the quality of provided social services. Improving of the quality happens via implementing standards for quality in social services, that are sets of measurable and verifiable criteria. Verification of completing standards runs at the place where social services are provided and it is called quality inspection. Graduation theses analyses three runs of testing inspections, that proceeded in 2002, 2004 -- 2005, 2006 -- 2007 in the Czech Republic. Analysis evaluates the best and the worst completed standards, regional location of providers, where there the inspections were performed, and general fruitfulness of providers of social services at inspection. There are mentioned recommendations, which came out of the inspection analysis.

The revision of social services is valid since 1st January 2007. The main tendency is a change of financing method and more effective delivering of social services destined for persons in disadvantageous social situation. The revision has been going through many changes during its force. This changes help to stabilise the system of financing. The main ambition of this study is to describe results of revision to state budget and of social services providers. This study describe marketing leading of social services institutions too.

Diploma thesis deal with effectiveness of social service's funding. Its aim is to describe and to evaluate the system of social service's funding. Thesis focuses on two providers of subsidies - Ministry of Labour and Social Affairs and regions. In theoretical part describes the method for allocating funds between social services. It is based largely on publicly available documents of regions and MLSA. In the practical part presentation development of social service's expenditures between 2007 - 2013. Diploma thesis subjects social service's expenditure to analysis based on 4E criteria. Fulfilling the criteria of effectiveness is examine by using the correlations method. On selection social services also apply the method of multi-criteria decision. To set criteria, indicators and their weights co-operate professionals from the relevant department of the Regional Authority. Thesis includes several theoretical concepts, on which basis are outlined possibilities of change in the way of social service's funding. This thesis also deal with legislative change that occurred during its processing. It describes also a new method for allocation of public resources between social services.

This thesis follows the insufficiently mapped-out issue of restriction in social services and investigates the ways in which it is used towards clients. First-mentioned is the evolution of social services towards its current concept. Afterwards, important terms pertaining directly to the practical issues of social services are defined, based on the social services act. The definition of restrictions and restrictive measures, in accordance with current legislation, follows and their concept is confronted with the concept of human rights and human dignity.The work concludes with descriptions of situations where the clients human rights are violated, their solutions and also possible ways how to prevent the violation of human rights in such cases.

Socialinių paslaugų sistema Lietuvoje dar tik formuojasi, todėl nėra aiškios įstaigų veiklos galimybės. Vykstant ekonominiams ir socialiniams pokyčiams, socialinės paslaugos įgyja vis didesnę svarbą šalies gyvenime. Socialinių paslaugų tinklas labai įvairus , tačiau senstant visuomenei vis didesnę reikšmę įgyja nauja socialinė paslauga – Dienos centrai pagyvenusiems žmonėms. Visuomenėje daugėja žmonių, kurie nagali savimi pasirūpinti, jų nesavarankiškumas priverčia šeimos narius palikti darbo vietą ir užsiimti priežiūra. Todėl socialinių paslaugų plėtojimas labai svarbus, atsižvelgiant į žmonių poreikius. Šio magistrinio darbo tikslas – išsiaiškinti globėjų, socialinių darbuotojų ir savivaldybės darbuotojų nuostatas dėl dienos centro teikiamų paslaugų aktualumo, prieinamumo ir reikalingumo. Tyrimo objektas – socialinių paslaugų teikimas Dienos centre. Darbo uždaviniai: 1. Pateikti socialinių paslaugų sampratą. 2. Pateikti socialinių paslaugų klasifikavimą, jų organizavimą ir teisinės bazės reglamentavimą Lietuvos Respublikoje ir Europos Sąjungos šalyse. 3. Aptarti socialinių paslaugų sistemą Lietuvoje. 4. Pateikti socialinių paslaugų standartų taikymo praktiką. 5. Aptarti Dienos centų, pagyvenusiems ir neįgaliems žmonėms, funkcionavimo ypatumus. 6. Remiantis atliktu tyrimu, išsiaiškinti globėjų, darbuotojų nuostatas dėl Dienos centre teikiamų paslaugų aktualumo ir prieinamumo. Kokybiniam tyrimui atlikti buvo naudotas ekspertų vertinimo metodas, kurio metu buvo apklausti 9... [toliau žr. visą tekstą] / Social services system in Lithuania is still developing, so there is not a clear possibility of institutions. Ongoing economic and social change, social services are gaining importance in life of the country. Social services network is very wide, but because of society aging one of the social services gaining importance, this is- Day care center for elderly people. More and more people who can not take care of themselves, their lack of autonomy causes family members to leave workplaces and to engage in survillance. Therefore, social services development is very important according to people‘s needs. The aim of this master work is to find foster parents, social and municipal workers opinion about Day care center service relevance, availability and necessity. The object of research - social services provision in day center. Objectives: 1st. Provide the concept of social services. 2nd. Provide social services classification, its organization and the legal base for the regulation of the Republic of Lithuania and the European Union. 3rd. Discuss the social services system in Lithuania. 4th. Provide social services standards for practice. 5th. Discuss Day care centre, for the elderly and people with disabilities, functional features. 6th Based on research identify foster parents, social and municipal workers opinion about Day care center provision services relevance and necessity. For qualitative research was used the expert evaluation method, during research the nine respondents... [to full text]