The purpose of this study was to examine the use of library resources by doctoral students of the University of KwaZulu-Natal (UKZN), College of Humanities, Pietermaritzburg campus. The study investigated the extent of the use of the library resources by doctoral students in the College of Humanities, the type of library resources used and the factors that influenced such use. The study also looked at the competency of doctoral students to use them. The study population consisted of registered doctoral students in the College of Humanities as at April 2012 when the data was collected. Out of a total of 118 questionnaires distributed, 99 doctoral students responded, which yielded a response rate of 83.9%. The method that the research took was triangulation where both qualitative and quantitative data were collected. The researcher used one-on-one interviews with subject librarians at the UKZNP Library and a questionnaire as data collection instruments. The quantitative data was analyzed using SPSS version 21, while the qualitative data was analyzed using thematic content analysis. The questionnaire was pre-tested before it was used. The findings of the study revealed that a majority of the doctoral students did use the UKZNP Library resources for their research studies. As regards the importance of the library resources, out of 98 respondents who responded to the question, 77 (78.6%) of the respondents indicated that their use of library resources was because of its importance to their research study. Regarding the dependency on library resources, out of 98 respondents who responded to the question, 60 (61.2%) respondents said their extent of use of the library‟s resources was because they were very dependent on the resources of the library for their research study. In terms of usage of the library‟s resources, out of the 99 respondents who responded to the question, 50 (53.8%) said they use the library‟s resources more for their research study. When investigating the types of library resources used by doctoral students in the College of Humanities, 85 (86.7%) respondents used electronic databases, while 77 (78.6%) used print materials (books and journals); 68 (69.4%) used the inter-library loan service and 60 (61.2%) used theses and dissertations amongst other resources. With regards to the influencing factors for such use of library resources by doctoral students in the College of Humanities, the study found that 93 (97.9%) influencing factors for the respondents was to borrow materials, like printed books and journal articles, for their research studies, while for 52 (54.7%) respondents, a factor was to use inter-library loan services for their research studies and for 38 (40.0%) it was to search the databases for information for their research studies. Furthermore, the study also wanted to determine how competent the doctoral students in the College of Humanities were in using the different library resources of the UKZNP Library. Out of 99 respondents, 79 (79.8%) considered themselves to be competent users of the different library resources with particular reference to electronic resources, while 16.2 (16.2%) considered themselves not to be competent and four (4.0%) did not respond to the question. Having seen the extent of use of the library resources by doctoral students in the College of Humanities, the type of resources the doctoral students used, the factors that influenced such use and the competency of use, the study also discovered that there were challenges that these doctoral students encountered while using the library‟s resources. Some of these challenges were: difficulties in locating resources on shelves as a result of the misplaced and disorganized arrangement of material; out of date printed resource material and insufficient time for borrowing books on reserve. With electronic databases, some of the challenges were that important journals and books were not available electronically, remote access was difficult because of passwords and logins, and some electronic databases only offer abstracts rather than full text articles. In addition, electronic databases were often very slow to conclude searches. A final challenge encountered by the doctoral students was that subject librarians were always very busy attending to students and sometimes not available to help. Recommendations based on the findings of the study were also presented in chapter five and six of this study. Suggestions on how the library can better serve the doctoral students of the UKZNP campus were also given in the concluding chapter. / Thesis (M.I.S)-University of KwaZulu-Natal, Pietermaritzburg, 2013.

Abstract available in pdf file.

Abstract available in pdf file.

Estuaries are irreplaceable natural resources that must be managed carefully for the mutual benefit of all who enjoy and depend on them. The estuarine environment is a very dynamic and complex environment, which poses threats and challenges to estuary managers and estuary users. As estuarine management is a very knowledge-intensive task, researchers in the Eastern Cape Estuaries Management Programme (ECEMP), estuary managers and estuary users have recently turned their attention to knowledge management as one of the important means of ensuring continued success and effective management of estuaries. However, knowledge management as an emerging field has been slow in formulating universally accepted methodologies for auditing, capturing, creating, acquiring, sharing and utilising knowledge. Existing methodologies do not adequately address, in particular, the knowledge audit requirements of non-traditional or non-constrained and non-formalised organisations. The purpose of this study was to develop a context-specific model for auditing knowledge in the Eastern Cape estuaries, with special reference to the Tyolomnqa Estuary. The study intended to identify the knowledge community, analyse existing knowledge and knowledge needs and gaps in the Tyolomnqa Estuary area. In order to achieve the objectives, the descriptive research design, employing the case study approach was used in the study. Focus groups and unstructured interviews were used to collect data. A literature review, concentrating on values and issues surrounding the management of estuaries and key issues in knowledge management and knowledge auditing, was carried out. The collected data was analysed according to themes such as knowledge sources, knowledge identification and knowledge needs and gaps. The study found that the communities of the Tyolomnqa Estuary lack knowledge concerning the management of estuaries. The study also established that the community has little knowledge on who to contact for expert advice in addressing estuarine issues. Furthermore, the study found that the community needed knowledge on how to address estuarine management issues and how that knowledge could be accessed. Based on the findings and the literature review, the study proposes a context-specific knowledge audit model for non-traditional organisations. The model is meant to assist non-traditional organisations to evaluate their knowledge health or status, and to develop a much better understanding of the know-how and how it can be used to effectively sustain their services. The model can be used to successfully implement knowledge management strategies in non-traditional organisations. The model needs to be tested for verification and validation purposes. / Thesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2003.

The study aims to assess performance of Technical Reports as a channel of information for development in the Lesotho context. It concurrently evaluates how a specialized information unit of the Institute of Southern African Studies (lSAS) has performed in its obligation to devise adequate mechanisms for managing the report literature and meeting the development-related needs of users. In order to achieve that aim, the study contextualized development as a process, state, and condition and highlighted some development indicators for Lesotho. Agriculture and gender were selected as sectors of development. Global conferences, as one of the many development strategies that generate technical reports heavily, were used as a benchmark. In the performance and impact assessment methodologies, case study techniques were applied with ISAS as a site and one unit ofanalysis. Technical Reports (TRs) on Lesotho were studied. Triangulation approaches were applied in sourcing data. The academics, information workers, government officials, non-governmental organizations (NGOs) and aid agencies based in Lesotho were surveyed. Research questions that guided the study centred on the productivity, distribution of technical reports, their management by intermediaries, use, non-use and the effects thereon. Seven types ofTechnical Reports feature in the development process, namely Academic, Project, Conference, Survey, Enquiry, Official and Special Committee Reports. Technical Reports are produced at varying levels depending on needs and approaches to development by producers or commissioning bodies. Academic Reports are authored mostly by the academics. The Government, Aid agencies and NGOs produce widely through external consultants/experts, who utilize centres such as ISAS where commissioning bodies do not have information services. TRs productivity is high and diverse in Lesotho, but capacity to manage the output is seemingly low, and hence under-utilization results; ISAS's out-dated mission, lack of, or limited resources and dejure national support in the form of acts and statutes affect the Institute's Technical Reports' services. Production is gender biased, thus making for imbalance in reporting on development. Agriculture as a sector is heavily researched and reported about, but the benefits to the populace are either few or non-existent. Restricted materials are estimated at 30%, but most ofthe TRs are unaccounted for. Hoarding and poor records or information management leave a vacuum that leads to a duplication of previous studies and production. The study confirmed that technical reports are required by all the surveyed groups. Technical Reports are not ofa transient nature even though they reach a peak oftopicality and use at certain periods. Where the channel conveys factual data timeously, there are developmental benefits. Low or non-use is common where there are no specialized information services especially within the civil service. Such negative factors cause delays and infrequent currency, inadequate reporting and erroneous budgetary allocations, for example. Seeminglythere is no clarity on what restricted, secret and limited materials mean. Major recommendations were made. One concerned an integrated approach to managing the channel. This would involve preparing a Manual for the production of Technical Reports which would clarify how to prepare them; for instance, the caliber of personneVexperts who should author reports, the conditions to be observed, the timeliness production, reliability of data used, and centres that would be acknowledged to then qualify for commensurate financial and other support. The other proposes that the envisaged National Research Council be given the powers to enforce the guidelines ofthe manual and related functions. The last recommends assigning to the documentalistsfor classified Technical Reports, the role of managing classified items. Consideration should also be given to important issues raised in the study, being the role of Information, Communication and Technologies (lCTs), sectors of development to be attended to, training and networking in technical report\s. Further studies are also recommended mainly for the causes and effects of the closures of information services that managed technical reports' in southern Africa; longitudinal studies on the impact of non-use oftechnical reports in major sectors ofdevelopment like Agriculture; comparative studies on the impact of specialized centres in the developed and developing countries. Further action is urged under the aegis ofbodies like the Standing Conference ofEastem, Central and Southern African Librarians (SCECSAL), Standing Conference of National and University Librarians. / Thesis (Ph.D.)-University of Natal, Pietermaritzburg, 2002.