The study focused on the evaluation of the psychology book collection at UNITRA library. In particular, the study investigated the adequacy of the psychology book collection in terms of accessibility, availability, and pertinence. A sample of 264 respondents was selected from a population of 1123 students. A proportionate random sampling was used to select respondents from each stratum. The survey method was used, and questionnaires were administered to the sample of 1995 registered psychology students at UNITRA from Year 1 to Honours level. The questionnaire focused on the research questions, relating to accessibility , availability, and pertinence of the psychology collection. The data was analysed by means of a statistical package, SAS. The results were interpreted in relation to the variables. The findings revealed that accessibility and availability were affected by: the attendance of the first library orientation programme which is usually offered at the beginning of the year; the availability of library services at high school; the number of copies of the same title in the library; library opening hours; attitude of the librarians; procedure for locating books; number of borrower cards; and the age of books in the library. The identification of entries representing books on the catalogue, and the location of books on the shelves were found to be easier for those users who had attended library orientation and those who had libraries at their high school. It was recommended that lecturers and librarians should encourage students to also use the subject catalogue in order to get more books on the same subject. A number of other recommendations were suggested taken from the findings and other authorities on the subject to improve the accessibility, availability and pertinence of the psychology collection. The development of a written collection development policy would make the implementation of the above recommendations easier. / Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 1997.

A participatory evaluation method used to evaluate development projects is applied to the public library. The Tholulwazi Library, Besters Camp, Inanda - the first library established by the Durban Municipal Library service in an informal settlement - is the case used in the study. The developmental context of public libraries in South Africa in the 1990s provided part of the justification for this approach. This context relates to community demands for libraries along with other development services, as well as claims of developmental and educational benefit used to motivate for public library funding. Diminishing public budgets and calls for efficiency and effectiveness in the public service, suggest the need to evaluate and demonstrate impact and community benefit. In addition a survey of the literature on library evaluation since the 1970s indicates that useful, easily applicable methods of library evaluation are unavailable to the practitioner, hence the justification for considering models developed in other sectors. This thesis surveys the library evaluation literature, and then looks to trends in the evaluation of social service and development projects and programmes. An approach which combines a systematic and objectives-oriented approach, effected by a participatory methodology is selected and applied to the Tholulwazi Library. The evaluation takes place via a questionnaire survey of a group of library users (students), a use register and library counter-based survey; supplemented by existing population data on the Besters area. A work group consisting of library staff and user representatives, facilitated by the author, conducted the evaluation. The evaluation results reflect on the validity of library planning, and quantify and qualify the extent and type of use of students users, and the benefit derived. These results are analysed in relation to library objectives, and the coincidence or deviation commented upon. Recommendations for action in the management of Tholulwazi Library are given, as well as recommendations applicable to the planning and establishment of new libraries in other informal settlements and townships. Suggestions as to further use of this evaluation approach are given, in addition to comments on the relevance and applicability of the methodology. These focus on the strategic and managerial benefit of demonstrating a link between library resources and activities (funded by public moneys), to use and user benefit. The use of a participatory methodology is shown to be technically necessary in demonstrating this link, as well as politically strategic. Valid and appropriate decision-making by management needs input from all levels, hence the value of utilising 'multiple realities' of all groupings involved with delivery at a particular service point, in such an evaluation. The approach used suggests a more conscious approach to management of libraries generally. It points to specific, periodic reflection on and analysis of the role of the library as a social institution and the societal problems addressed. This includes analysis of the library environment, focusing on existing and potential target groups. The analysis applies in relation to conscious planning procedures, as well as ongoing monitoring and periodic evaluation of endeavours. / Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 1997.

A participatory evaluation method used to evaluate development projects is applied to the public library. The Tholulwazi Library, Besters Camp, Inanda - the first library established by the Durban Municipal Library service in an informal settlement - is the case used in the study. The developmental context of public libraries in South Africa in the 1990s provided part of the justification for this approach. This context relates to community demands for libraries along with other development services, as well as claims of developmental and educational benefit used to motivate for public library funding. Diminishing public budgets and calls for efficiency and effectiveness in the public service, suggest the need to evaluate and demonstrate impact and community benefit. In addition a survey of the literature on library evaluation since the 1970s indicates that useful, easily applicable methods of library evaluation are unavailable to the practitioner, hence the justification for considering models developed in other sectors. This thesis surveys the library evaluation literature, and then looks to trends in the evaluation of social service and development projects and programmes. An approach which combines a systematic and objectives-oriented approach, effected by a participatory methodology is selected and applied to the Tholulwazi Library. The evaluation takes place via a questionnaire survey of a group of library users (students), a use register and library counter-based survey; supplemented by existing population data on the Besters area. A work group consisting of library staff and user representatives, facilitated by the author, conducted the evaluation. The evaluation results reflect on the validity of library planning, and quantify and qualify the extent and type of use of students users, and the benefit derived. These results are analysed in relation to library objectives, and the coincidence or deviation commented upon. Recommendations for action in the management of Tholulwazi Library are given, as well as recommendations applicable to the planning and establishment of new libraries in other informal settlements and townships. Suggestions as to further use of this evaluation approach are given, in addition to comments on the relevance and applicability of the methodology. These focus on the strategic and managerial benefit of demonstrating a link between library resources and activities (funded by public moneys), to use and user benefit. The use of a participatory methodology is shown to be technically necessary in demonstrating this link, as well as politically strategic. Valid and ii appropriate decision-making by management needs input from all levels, hence the value of utilising 'multiple realities' of all groupings involved with delivery at a particular service point, in such an evaluation. The approach used suggests a more conscious approach to management of libraries generally. It points to specific, periodic reflection on and analysis of the role of the library as a social institution and the societal problems addressed. This includes analysis of the library environment, focusing on existing and potential target groups. The analysis applies in relation to conscious planning procedures, as well as ongoing monitoring and periodic evaluation of endeavours. / Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 1997.

A common theme emerging in the library world today is that quality service in the library and information center is dependent on the quality performance of personnel. Prior to conducting performance appraisals, managers need to ascertain the core performance criteria for quality service provision. This study is important because academic libraries are undergoing radical changes with an emphasis on accountability. In particular, South African tertiary education is faced with dwindling resources and an increased emphasis on accountability. There appears to be no formal or informal guidelines for appraising the value of subject librarians performing information services in KwaZulu-Natal academic libraries. It is this problem which this study addressed. The problem investigated in this study is located in the following KwaZulu-Natal academic libraries: Durban Institute of Technology (DIT), Mangosuthu Technikon (Mantech), University of Durban-Westville (UDW) , University of Natal, Durban (UND) and University of NataL, Pietermaritzburg (UNP) and the University of Zululand (UniZul). The purpose of the study was to emphasize the importance of performance appraisals for subject librarians employed in KwaZulu-Natal academic libraries and develop initial guidelines for performance appraisals for subject librarians. The scope of this study is placed within the library human resource management perspective and deals with developing and training librarians for enhanced service delivery within the above tertiary institutions. Thirty nine subject librarians (from a total of forty three) were surveyed by means of a self administered questionnaire which was distributed via e-mail. The study was able to establish the important aspects of performance appraisal for subject librarians from the literature review, and to make recommendations in respect of developing guidelines for appraising subject librarians in academic libraries. An initial guideline for conducting performance appraisal for subject librarians in KwaZulu-Natal will consist of appraising job tasks, key performance areas (KPAs), determining the relevant competencies, skills and behaviour traits. The major findings of the study were that there appears to be generally a lack of commitment to performance appraisal in KwaZulu-Natal academic libraries. A large majority of the respondents indicated that their libraries did not have guidelines for performance appraisals of subject librarians. The important aspects of performance appraisal for subject librarians were identified in the study. Key performance areas (KPAs) for subject librarians comprised of reference services, instruction and teaching, management and organisation. The competencies included knowledge of the total information environment as well as customer services. The majority of the respondents indicated that patron surveys were the most important indicator of performance of subject librarians in KwaZulu-Natal academic libraries. / Thesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2004.

The purpose of this study was to identify the information needs and information seeking behaviour of international students at the University of KwaZulu-Natal, Pietermaritzburg Campus (UKZNP). The study assisted in identifying different information services offered by the International Student Office (ISO). It also determined various information seeking situations involved in relation to academic needs and personal issues of international students. The approach that the researcher undertook was a triangulation approach where both quantitative and qualitative data were collected. Instruments used for data collection were a self-administered questionnaire and semi-structured interview. A sample size of 150 international students was surveyed, with 137 students responding, giving a response rate of 91.3%. The Head of the International Student Office (HISO) was also interviewed. The validity and reliability of the instrument were established by pre-testing the questionnaire with four international students enrolled at UKZNP. The quantitative data was analysed using SPSS and the qualitative data was analysed using thematic content analysis. The international students’ information seeking behaviour was identified using Wilson’s (1999) model of information behaviour which suited the group under study. The outcome of the study revealed that more than half, 62.7%, of academic needs were characterized by two situations, namely, the registration process (32.2%) and issues around lectures (30.5%). Other main issues discussed were based on information literacy skills and English language problems experienced by international students enrolled at UKZNP. In terms of personal issues, a majority (60.2%) of respondents mentioned either accommodation (34.9%) or health issues (25.3%). A minority, just on 30%, of the respondents resided on campus and for the majority of the respondents who lived off campus, accessing the Library and computer LANs after hours was not possible as transport at night was not always available. Thus the accommodation need was regarded as a very significant problem. The study indicated that two main sources used in relation to academic needs were library resources and information from the Faculty offices, while the most used source by international students for their personal issues was the consultation of colleagues. Based on the results and conclusions of the study, recommendations for action and further research were made. Recommendations included the need to consider a temporary registration period during which the complex requirements of the registration process could be pursued and satisfied by the students and, in response to the accommodation crisis experienced by students, consideration be given to the Student Housing Office giving priority to first year international students in particular when allocating rooms. / Thesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2012.

This thesis investigates the development of the Department of Information Studies, with the aim of assessing the role it has played in education for librarianship in South Africa from 1973 to 1994, a period of change and transformation in the country. Historical sources, both written and oral, have been traced, analysed, and where possible, verified against other sources, thus using historical method. The study, the first in-depth research into a library and information studies department in a South African university, was seen as necessary in order that the future development of the Department in question be placed upon as sound a socio-historical basis as possible. A literature review provides the context for the study and the thesis contextualizes education for librarianship within national and international library and information services (LIS) and again within the broader context of the South African socio-political and economic situation of this period. The Department's contribution within the University context is also assessed. The findings indicate that, in spite of its uneven development during the 1970s and 1980s, the Department has played an important role in LIS in KwaZulu-Natal, in South Africa and, to some extent, in the southern African region as a whole. This role revolves around training LIS practitioners from school library diploma to doctoral levels; producing and publishing research; participating in wider LIS initiatives and contributing nationally to leading education for librarianship. / Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 1998.

Abstract available in pdf file.

The purpose of this study was to investigate the use of electronic databases by postgraduate students in the Faculty of Science and Agriculture at the University of KwaZulu-Natal, Pietermaritzburg, with a view to proposing a set of recommendations based on the findings that would contribute to a more effective use of these databases. The study focussed on the use students made of electronic databases provided by the University of KwaZulu-Natal, Pietermaritzburg Library and any other electronic databases which provided information and were needed for their studies. The study population consisted of 500 registered postgraduate students. The survey instrument used to elicit data was a self-administered questionnaire that was distributed to a sample population of 100 postgraduate students. The questionnaire sought to establish if postgraduate students used electronic databases, which electronic databases postgraduate students used and the reasons for their choice, to identify problems postgraduate students encountered, how students became aware of the databases and how often they used the available databases. A total of 65 postgraduate students responded, a response rate of 65%. The results were analysed in terms of frequency responses and they are graphically displayed in the form of tables and graphs. The study found that postgraduate students did use the electronic databases, but a few of the databases were not used. A number of problems were experienced when using the databases. Students became aware of the availability of electronic databases from a variety of sources such as friends, library orientation programmes and academic staff. Search engines were identified as a resource that was very popular with almost all the students. There was a need for training on use of the databases and a need for improving access for all campus and off-campus users. Recommendations for action and further research, based on the conclusions of the study, are made. / Thesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2005.

This study was a user oriented evaluation of the South African Non-government Organizations Network (SANGONeT), a regional electronic information and communication network for development and human rights workers. SANGONeT emphasizes the need for integrating a variety of information related tasks through the use of information and communication technologies (lCT). Its mission is to facilitate the effective and empowering use of ICTs by development and social justice actors in Southern Africa. While SANGONeT is one of the oldest networks for development and human rights sectors in South Africa, no other evaluations of this particular network, from the users' perspective could be traced. The study sought to determine SANGONeT's intended users' perceptions of the network, in terms of their level of awareness and, utilization, accessibility, relevance of the network and its level of facilitation in networking. SANGONeT was evaluated using effectiveness indicators. The respondents were the development and human rights organizations in K waZulu-Natal which subscribed to SANGONeT, or those which use certain services provided by the network as well as those which do not use the network but which are potential users. The SANGONeT subscribers formed only a small proportion of the population. They were all included in the study. A number of potential subscribers who were nonsubscribers were added. According to the findings, the subscribers were satisfied with the services that SANGONeT provides and they do see it as a networking facilitator. The nonsubscribers and the nonusers were not aware of the network's existence or the services it provides. Underutilisation does not result from the problems of accessibility and relevance. Lack of awareness emerged as the main reason for the underutilisation of SANGONeT in KwaZulu-Natal. Based on the findings of the study, recommendations are made for SANGONeT as well as suggestions for further study. / Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 2001.

This study investigated the use and effectiveness of the East Africana Collection in the provision of information and resource for teaching and research at the University of Dar es Salaam, Tanzania. The East Africana Collection is mainly used as a source of obtaining information by students, lecturers and researchers in and off campus. The Collection's goal is to meet user needs and make available valuable materials and services for the purpose of supporting the learning, teaching and research needs of the University of Dar es Salaam community. Special collections in academic libraries especially in the so-called Third World countries have been suffering from financial constraints. The reduced government budget and the economic problems, have forced some special collections to operate ineffectively without any new incoming materials to supplement the old ones. The East Africana Collection of the University of Dar es Salaam Library which operates as a defacto national research collection in the country has also been affected by the government budget cut. In order to find out the use and effectiveness of the East Africana Collection in the provision of information and resource for teaching and research at the University of Dar es Salaam, Tanzania, a study sample consisting of 52 teaching and research staff was chosen from four faculties and three Institutes of the University of Dar es Salaam. The teaching and research staff was surveyed by means of a self-administered questionnaire to investigate the user satisfaction, availability of materials, resources and effectiveness of the services to cater for the information needs of users. Other information requested from respondents related to the East Africana services was library staff services and what problems teaching and research staff encountered when using the Collection's materials and services. A total of36 teaching and research staff (representing 64.9%) responded. The results were analysed manually. Content analysis was used to analyse open ended questions. The results were shown in the form of tables and elaborations. The study revealed that East Africana Collection had experienced heavy use of its materials, services and resources by both students, teachers and researchers within the University community and outside the campus. It is an indication that Collection usage among teaching and research staff was generally very high. However, the Collection faces the problem of lack of sufficient facilities and resources. Whatever the problems users experienced, the majority of the teaching and research staff were aware of the East Africana Collection and its information materials and services. Recommendations and suggestions for the future betterment of the services were made by both researcher and respondents with regard to the findings of the study and the literature reviewed. / Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 2000.