The proliferation ofinformation available in electronic format has been perpetuated by rapid technological advances. Users have a choice between print and electronic resources. At the same time, the use of these resources is determined by what is available to the users and what the users prefer. Problems that users encounter when accessing these resources determine the use of print and electronic resources. The current study evaluated the use of, and preference for, print and electronic resources by students at the University of Malawi College of Medicine. The study population comprised 179 undergraduate students. A self-administered questionnaire was used to establish the students' use of, and preference for, print and electronic resources, reasons for their preferences and the problems they encountered in accessing print and electronic resources. An interview schedule was used to elicit background information from the College Librarian on issues of budgeting, technological infrastructure, licensing and copyright agreements, archiving and library staff and training. Questionnaire results were quantitatively analysed and presented in terms of frequency tables and graphs. Interview results were analysed qualitatively. The study findings show that the students used both print and electronic resources. However, print resources were more heavily used than electronic ones. The students also preferred print resources to electronic. A lack of sufficient computers and low levels of computer and information literacy contributed to the underutilisation of electronic resources. Recommendations in terms of technological infrastructure, user training, staff training, user support and archiving were made based on the findings of the study. / Thesis (M.I.S.)-University of KwaZulu- Natal, Pietermaritzburg, 2005.

This study is concerned with the availability and adequacy of environmental information resources to support field workers at the Wildlife and Environment Society of South Africa's (WESSA) four environmental education centres in KwaZulu-Natal. It begins by examining the environment, the environmental crisis and environmental education as a response to the crisis, before giving an overview of the history of WESSA. To provide a wider context within which to view the study, literature dealing with environmental education, environmental education centres in South Africa and environmental information was examined. A study population consisting of 18 field workers and eight management staff, based at the four environmental education centres, was surveyed by means of interviews. This allowed for selected attributes such as length of employment at the centre, highest education qualification and previous environmental education experience to be elicited from field workers. Other information asked ofthe population concerned available environmental information resources, the environmental information support required by field workers and the adequacy of this support to field workers. Results were then analysed. With the responses to the open-ended questions, content analysis was used to determine categories which were subsequently tabulated, together with the responses from closed questions. The results revealed that WESSA provides a number of ongoing, in-house training opportunities which expose field workers to environmental information resources; WESSA publications dominate the environmental information resources used during the training offield workers and consequently, during the preparation and conducting of courses by field workers; booklets, books and colleagues are considered valuable information resources by field workers; and there is a recognised lack of environmental information by both field workers and management staff. Recommendations for improving the environmental information resource support to field workers are made in light of the results of the survey and the literature review. / Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 2000.

The objective of the study was an evaluation of the Tembaletu Resource Center within the Tembaletu Community Education Center. The Resource Center was evaluated in terms of its objectives. Each objective formed the basis for the subsequent research questions. The evaluation was from the perspectives of the three major user groups namely the teachers, the registered students and outside users. A survey was conducted whereby information was obtained from each group by means of a semi-structured questionnaire. Major findings in terms of the objectives were: many teachers, students and the general users use the Resource Center to read books and study, teachers read literacy books, many users have never bought literacy books for sale as many were unaware of this service, resource-based work has been given to students by teachers and this was seen to be a worthwhile exercise, more than half of the users had not borrowed educational videos, users had found information that helped them solve their personal problems although many users had never used the computer to access information. Lack of awareness of many of the services by users was indicated and was regarded as the stumbling block to the full use of the Resource Center. Recommendations based on the findings of the evaluation were made and this was followed by suggestions for further research. / Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 1998.

In South Africa, government (Mbeki 1996:37) and educators (SAIDE Report 1998:9) have expressed concern over the provision of microcomputers for learners. Their provision to schools would allow their effective use across the curriculum and enhance education. This study investigated the role of microcomputers as information retrieval tools in the 1997 schools' Water Audit projects in the greater Pietermaritzburg area. The study considered, firstly, a discussion of environmental education with emphasis on water conservation, and secondly the Water Audit projects. An overview of issues relating to microcomputer systems as information retrieval tools in education was presented. A descriptive survey method was employed for the study, with questionnaires as the data collection technique. Thirty out of 40 teachers/school project co-ordinators were sampled, with a 24 (80%) response. Twenty percent of 550 pupils who participated in the projects also responded. Data was presented by the use of tables. The study revealed an unequal availability of microcomputers among the schools in the departments of education, as they existed prior to 1994, that participated in the projects. Findings also revealed that only a minority of pupils used the microcomputer system for information retrieval during the projects. The use of hard copy sources was significantly high within the departments. A high number of pupils who used the microcomputer found it useful. A higher number that used hard copy sources found them useful. Training of pupils to acquire computer and information skills was inadequate. Major problems encountered during the projects included congestion, lack of computer skills on the part of both teachers and pupils and inadequate training of participants. The study found infrastructural backlogs and logistical problems as hindrances to the delivery of education in South Africa using microcomputers. Non-involvement of media teachers negatively impacted on the results of the projects. It was recommended that schools without microcomputers liaise with donor agencies to acquire microcomputers, while government initiates policies to address the issue of equity. Educators and media teachers should be given concerted training in computer and information skills, as training underpins the use of microcomputers in an information age school. / Thesis (MIS)-University of Natal, Pietermaritzburg, 1999.

The struggle to liberate the continent of Africa from colonialism during the second half of the twentieth century represented an important epoch and as such this history needs to be documented accurately in whatever form for the benefit of posterity. Liberation struggle archives are of differing types and status, which reflects the diverse nature of the struggle itself. R ecords on the liberat ion struggles in Africa were created from within and outside Africa to document this historic ep och from the 1950s to the 1990s. These records have to be made available to the public for research, scholarship and general interest as they are a treasured na tional asset. In view of the above, it is the mandate of archivists to provide a means f or future generations to access historical sources . The purpose of this study was to ascertain whether liberat ion struggle archives are being offered the continuum of c are throughout their lifecycle in order to make such access possible . Considering that few records were created during the struggle for emancipation notwithstanding their neglect, it is therefore incumbent upon archivists to pres erve the legacy of the libe ration struggle that is contained in those few records that were created. The study used both qualitative and quantitative data collection and analysis methods. The study used methodological triangulation techniques in order to capture the phenomenon under study in detail. The study’s’ population were the twenty three archival institutions within east and southern Africa, both public and private that is, which generated a response rate of 39%. Due to the fact that the study population was geographically di spersed, the study employed self - administered questionnaires for data gathering . U nstructured interviews and observations were also used in a limited manner . The researcher administ ered an interview schedule to h e a ds of archival institutions within the eas t and s outhern African region. To complement the iii interviewing, an observation schedule was also used to record phenomena at selected archival institutions. T he data collected using qualitative techniques was content analyzed whilst SPSS was used for quanti tative data. The study unearthed some interesting developments. Liberation struggle archives had been identified and the requisite documentation put in place. T h is was evidenced by the restitution of archives which was an ongoing process albeit a problemat ic one. This process gives the overall picture that the liberation struggle was a global event as records are scattered in different parts of the world. The records so created are of varied nature as the media used to capture the record exists in a variety of forms with photographs predominant. The study also discovered that the arrangement of records was being done by qualified personnel, both archivists and manuscript librarians. In their efforts to promote access, most archival institutions employed a co mbination of finding aids with inventories and summary lists mostly used . Furthermore, t he existence of mechanisms, policies and procedures facilitates archival management practices. The present research established that all archival institutions had missi on statements and that th ese explicitly spelt out the mandate of the organizations . F or some institutions, these existed in written format. Formal p olices were generally in existence but were calibrated at various levels depending on an institution’s colle ction priorities. In this instance, the policy pertaining to digitization of liberation struggle archives was held in high regard and this explains why the majority of archival institutions preferred electronic media for duplicate copies . This preference p oints to the increasingly pervasive influence of digital technology. Archival institutions were liberal in their publication requirements though users had to acknowledge the institution as the source. The major challenge in the management of liberation str uggle records was the processing of backlog s . In addition, the study sought to establish whether archival institutions were providing resources in order to promote a n environment conducive to iv prolong ing the useable life of liberation struggle archives. The infrastructure in terms of knowledgeable and skilled personnel was in existence as the need for an academic background from which archival skills could be developed was given priority. The expertise in preservation management was mostly invested i n disast er planning and recovery, holdings maintenance and preservation planning . The research also established that the majority of archival institutions had a visitors ’ register in place al though its administration lacked consistency. The majority of archival in stitutions had air conditioning though maintenance records were non - existent. It was also noted that fumigation was prevalent and that restorative work was being done by the majority of institutions with the traditional technique s being the most popular. Equally important was the need to establish the preservation needs of the surveyed archival institutions. The study reve ale d that digitization was the most wid ely used preservation strategy and the majority of archival institutions had purpose - built storag e. Fire was considered the biggest threat to archival collections and the disaster plan mostly covered records, the physical building and the evacuation of people. Fire detection systems were in place and archival institutions were making use of their resp ective local fire departments to raise fire precautionary awareness and readiness. Security measures were generally in place though the use of Close Circuit Television ( CCTV ) , cameras and alarm systems was not pronounced. Furthermore, the study identified that information communication technologies had a transformative influence on the management of liberation struggle archives. The majority of the institutions were digitizing their collections though there was no written policy for managing these digital records. It was also established that most archival institutions were not migrating their records. Technological obsolescence and lack of resources were considered by most institutions as constituting the major threats to the survival of digital records an d this could be the reason why donor assistance v was sought as evidenced by the state of the art equipment on digitization infrastructure observed in some institutions visited . Equally significant was the revelation that inherent semantic ambiguities existe d in the legislative apparatus of the majority of archival institutions which partly explains why there was much passivity when it came to managing private records. The study further established that the management of private records was not satisfactory a nd areas noted for concern pertained to the arrangement, storage and custody, finding aids and access relating to these records . Finally, the study put forward a number of recommendations that had to be considered in an attempt to help archival institutio ns professionally manage liberation struggle archives , and two are cited here simply because they encapsulat e others . Firstly, the legislative apparatus had to be modernized in order for liberation struggle archives to be taken care of at national and not organizational level as is presently the case. The implication is that the laws that govern the national archives of countries within ESARBICA are wholly inadequate when it comes to the management of the private record. Lastly, the records continuum model formed the theoretical foundation of the study not only because of its holist ic approach, pragmatism and the fact that it is technologically driven but because it dovetailed with the records keeping issues which the study investigated . / Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermaritzburg, 2010.

The purpose of this study was to examine the feasibility of unionising the employees of the LIS sector in South Africa in the context of the new South African labour dispensation. The study examined the factors that have been identified as having an influence on the growth of trade unionism. The review of the literature revealed that the factors that have influenced unionism were, inter alia, collective bargaining, legislation and employee concentration. The unionism versus professionalism debate also influenced the growth of trade unionism. The factors that were identified as influencing the growth of white collar unionism, at the national and international level, were applied to LIS sector employees to determine their influence on the growth of unionism in this sector. The findings from the survey of employees confirm the findings in the literature with regard to the factors that have influenced trade unionism. While trade unionism has continued to grow and fulfils the industrial needs of the LIS employees in South Africa, professional associations here fulfilled the professional needs of those employed in the LIS tertiary education sector. This study also examined the roles and characteristics of professional library associations in the international arena with particular reference to two African countries. The factors that have influenced the continuance of professional associations amidst pressure from trade unions for the same membership, were also investigated. Self-administered questionnaires were used to survey the views of LIS employees regarding factors that have influenced their affiliation to the different employee representative bodies. Selfadministered questionnaires were also used to survey trade union officials of the three national unions that service the tertiary sector in South Africa, regarding their views on the infra-structural capacity of unions to incorporate a sector specific union. Percentages and frequency distributions as well as content analysis were used to analyse the data collected. The findings from the survey of the LIS employees reveal that the factors that have influenced the growth of trade unionism at the national and international levels are evident in the LIS sector in South Africa. The findings also reveal that factors that have negated the growth of trade unionism in this sector. Further, the employee population expressed preference for a single representative body to represent the industrial and professional interests of the LIS sector. The findings from the survey of the LIS employees revealed a need which could not be accommodated by the current trade union structures. In suggesting a way forward, the researcher proposes a model. The aim of the model is to stimulate discussion about how change can be achieved. The researcher draws conclusions based on the analysis of data and in the context of related literature and proposes a way forward for the tertiary LIS sector in South Africa. / Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermaritzburg, 2005.

The purpose underpinning the study was to establish the prospect of developing a supplementary Internet-based information exchange system for the Natal Midlands Rural Development Network (MIDNET) and to propose a model of operation for the anticipated system. The study intended to propose, based on findings, steps and strategies that need to be taken on how best to integrate an Internet based information exchange system into the requirements and capacity of MIDNET members. To accomplish the objectives of the study, both primary and secondary sources of data were used. Literature on cooperation and networking and application of the Internet for information exchange networking were reviewed, analyzed and conceptualized to establish feasibility dimensions for an Internet-based information exchange system in a network environment and to plan a model of operation for the system. Original research was carried out using a self-administered questionnaire to MIDNET members during July through November 2001. Out ofthe questionnaires distributed to all 32 members, 18 (56.8%) were returned and used. Data collected was related to current information exchange activities; general information needs; availability of information resources in terms of ICTs infrastructure, organization and human resources and funding; and opinions on establishing an Internet based information exchange system. Supplementary information was also collected through observation of some aspects of the information exchange and dissemination activities of MIDNET members. Document analysis was done mainly to establish the contents ofthe information products of MIDNET members, MIDNET and interest groups of MIDNET. Based on general information needs established in the present study, MIDNET members were found to have similar objectives, activities and disciplines of work geared toward similar goals within rural development, the thematic boundary of the network. MIDNET was found to draw in, within its membership, geographical and thematic boundary, like-minded organizations and individuals that have similar information seeking behavior. Members, when motivated by five reasons, were found to exchange information using nine kinds ofcommunication media and mechanisms and 16 categories ofinformation products and activities which reflected 27 information content categories. The information products of members, MIDNET and interest groups of MIDNET were largely in the category of grey literature. Most members were found to have a good state oflCTs infrastructure in terms of owning computers, computer networks, Internet connectivity and development of Internet-based information exchange and dissemination systems. Most members do not have information support services backed by conventional information units and professionals. Ad hoc arrangements of responsibility for information work were used in most instances. Findings concerning funding infonnation exchange activities were inadequate to examine the trend in funding. Findings concerning problems and factors that impeded current information exchange activities and solutions suggested by members reflected the need to improve current communication and information delivery interfaces and to establish an Internet-based information system as a supplementary interface. Members indicated an overwhelming desire to participate in and contribute to the anticipated system, although there was a reluctance in terms of system inputs other than information. Analysis of the study findings in terms of fundamental feasibility dimensions showed that the Internet, if appropriately and effectively used, has the prospect to facilitate communication and information exchange in MIDNET by way of replicating current interfaces. The study proposes a model plan for the establishment of an Internet-based information exchange system that would suit the requirements and capacity of members. The plan is proposed based on findings of the present study and valid reflections from a review of the literature in terms of prerequisites for networking, basic requirements and general principles. Other aspects considered were models of cooperation on the Internet and methodological approaches for the development and impact assessment ofan Internet-based information exchange system in the development sector. / Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 2002.

The discussion of introducing the Internet at St. Joseph's Theological Institute in KwaZulu-Natal, South Africa took place in 2002 and access to the Internet was introduced in 2003 via 70 computers which were housed in the library. Given that the Internet has emerged as an important learning tool at the tertiary level, the aim of the study was to investigate the use of the Internet by the students at St. Joseph's. The specific objectives of the study were as follows: to find out which students were using the Internet, to find out what students were using the Internet for, to find how often students used the Internet and when they used it, to find out the problems experienced by those students who used the Internet, to find out why certain students do not use the Internet, and lastly the study aimed to make recommendations concerning the use of the Internet by students. The survey research method was used and the data was collected through a self administered questionnaire. No sampling was done as the entire population of 188 students was surveyed. Sixty five students responded - a response rate of 34.6 %. Findings revealed that of the 65 students who completed the questionnaires 34 (52.3%) had used the Internet and 31 (47.6%) had not. Out of the 24 respondents who gave reasons for not having used the Internet, the majority 17 (70.8%) of respondents said that they had not received formal training and did not know how to use the Internet. The major problems facing the Internet users at St. Joseph 's were the shortage of computers mentioned by 13 (38.2%) respondents and computers being slow as indicated by 13 (38.2%) respondents. Six (17.6%) respondents also pointed to not having enough training in the use of Internet facilities. Recommendations concerning Internet use at the Institute were made and suggestions for further research put forward. / Thesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2006.

Doctors and nurses in most developing countries lack access to adequate health information, that is, the lifeblood for the delivery of quality health care services. This problem is further compounded by the fact that correct techniques and equipment are not applied to provide access to reliable health information. Based on previous literature, it is assumed that information should be managed in the same way capital, labour and human resources are managed so that healthcare providers and medical professionals should be able to have relevant information to assist then in their daily activities, to help them to learn, to diagnose and to save lives. Relevance and reliability are paramount in meeting health information needs. A number of studies have shown that the application of information and communication technologies (ICTs) in the management of health information is a prerequisite to wider accessibility and availability of relevant health information. Health information management is the continuum of processes in managing health-related information. It is composed of the use of technologies (computers, hardware, software and telecommunication), personnel (trained information specialists), and the allocation of financial resources to achieve the major goals of the organisation such as a hospital. The aim is to collect, process, store, retrieve and disseminate adequate health information to the right person, in the right form, at the right time. This study investigated the application of ICTs in the management of health information by medical professionals in six selected government hospitals in Yaounde, Cameroon. The basis of the study was that through the effective application of ICTs in the management of health information, relevant and timely information would be made available to medical professionals. It was the researcher's view that unless we understand the importance of information in the development of the health system, and apply the use of ICTs in its management, the delivery of health care services will constantly remain poor. Data was collected from six government hospitals in Yaounde through a self-administered questionnaire given to nurses and medical doctors. The data collected from 141 medical professionals [doctors and nurses] were presented, using descriptive statistics in the form of frequency distribution and percentage. The findings of the study revealed that medical professionals are dissatisfied with the major method of information exchange activities, that is, face-to-face interaction with colleagues. In addition, the study found that health information is captured, processed and stored manually. This is very detrimental to medical professionals, because relevant information is not always available when needed. The study found that the barriers to adequate information exchange activities were lack of information support services, irregular distribution of information and poor co-operation and collaboration among medical professionals. The study also revealed the non-availability of ICTs and Internet resources and lack of basic computer skills. Consequently, there is low utilisation of ICTs by medical professionals and limited information needs are being satisfied. Medical professionals unanimously favoured the application of Internet services or an electronic health information resource to supplement the current method of managing and accessing health information. Lack of training on the use of computers and Internet resources were the main factors that hinder the use of ICTs by medical professionals. The study concluded by calling on directors of hospitals, medical professionals and the Ministry of Health Officials to provide ICTs and Internet resources to medical professionals and provide them with basic computing skills and training. It further called for the recognition of information as an important resource for national development and called for formulation of a national information policy. With an information policy, information needs would be clearly defined and the provision of information services throughout the country would be regulated. In addition, medical professionals must create a free-flow of information and constant communication outlet to exchange and disseminate local health information. The high demand for basic training on the use of ICTs could be provided through in-service training or refresher courses. / Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 2003.

Academic libraries are concerned about being involved in the communities in which they exist by rendering library and information services. In order to maintain effective community involvement, academic libraries find it is important to find ways in which they can serve the community. The study investigated the Mangosuthu Technikon Resource Centre's (MTRC) involvement in the community. The intention was to determine the extent of usage of the MTRC services by Umlazi high school teachers and to identify problems which these teachers experienced with regard to the MTRC services. Umlazi high school teachers as users of the MTRC services and MTRC staff as providers of the services, were the two groups chosen for the study. Two questionnaires, one for external respondents, the Umlazi high school teachers, and another for the internal respondents, MTRC staff: were hand delivered to and collected from the respondents. The results of the survey indicated a very low percentage of usage of the MTRC services by Umlazi high school teachers and a high percentage of interest in and lack of knowledge of the MTRC services by Umlazi high school teachers. There was agreement of opinions between Umlazi high school teachers and MTRC staff on the reasons for non-use of the MTRC services by Umlazi high school teachers. Reasons indicated were that teachers did not know they could use the MTRC. There was a lack of promotional brochures and newsletters, and teachers obtained what they needed elsewhere. It was recommended that MTRC staff be educated on the MTRC's responsibility to community involvement; that the MTRC provide library user education to Umlazi high school teachers; that the MTRC base its services on community needs assessment; that marketing practices be injected into the MTRC services; that consultation with the community during planning stages of community services be maintained; that MTRC provide the community only with services not provided elsewhere; and that the MTRC take initiative in establishing a multitype area network with Umlazi Public Library and Umlazi high schools. / Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 1998.