Tendo em vista a necessidade das empresas, de estabelecer relacionamentos estreitos entre fornecedores e compradores, através de vínculos de cooperação imprescindíveis para a competitividade das empresas nos dias de hoje, este estudo aborda a importância do Total Cost of Ownership (TCO) ou Custo Total da Propriedade no gerenciamento da cadeia de suprimentos. Este trabalho tem como objetivo demonstrar o papel do TCO como ferramenta de contabilidade gerencial que dá suporte à decisão, no que diz respeito a seleção de fornecedores, tendo em vista que a área de compras é fundamental para o gerenciamento da área de suprimentos de uma empresa. Trata-se de uma pesquisa bibliográfica de estudo exploratório, com uma aplicação prática na área de compras de uma empresa no ramo da educação. Observa-se que através da utilização da ferramenta de TCO é possível que as empresas consigam visualizar melhor seus custos, para uma correta tomada de decisão, no que diz respeito a uma compra de determinado fornecedor. / Given the need for companies, to establish close relationships between suppliers and buyers through cooperative ties essential for the competitiveness of companies nowadays, this study addresses the importance of Total Cost of Ownership (TCO) or Total Cost of property management in the supply chain. This paper aims to demonstrate the role of TCO as a tool of management accounting that supports decision regarding the selection of suppliers, in order that the shopping area is critical to managing the supply area of a company. This is an exploratory study of literature, with a practical application in the shopping area of a company in the business of education. It is observed that by using the tool TCO is possible that companies are able to better visualize their costs, for a correct decision, with regard to a purchase of a particular vendor.

Tendo em vista a necessidade das empresas, de estabelecer relacionamentos estreitos entre fornecedores e compradores, através de vínculos de cooperação imprescindíveis para a competitividade das empresas nos dias de hoje, este estudo aborda a importância do Total Cost of Ownership (TCO) ou Custo Total da Propriedade no gerenciamento da cadeia de suprimentos. Este trabalho tem como objetivo demonstrar o papel do TCO como ferramenta de contabilidade gerencial que dá suporte à decisão, no que diz respeito a seleção de fornecedores, tendo em vista que a área de compras é fundamental para o gerenciamento da área de suprimentos de uma empresa. Trata-se de uma pesquisa bibliográfica de estudo exploratório, com uma aplicação prática na área de compras de uma empresa no ramo da educação. Observa-se que através da utilização da ferramenta de TCO é possível que as empresas consigam visualizar melhor seus custos, para uma correta tomada de decisão, no que diz respeito a uma compra de determinado fornecedor. / Given the need for companies, to establish close relationships between suppliers and buyers through cooperative ties essential for the competitiveness of companies nowadays, this study addresses the importance of Total Cost of Ownership (TCO) or Total Cost of property management in the supply chain. This paper aims to demonstrate the role of TCO as a tool of management accounting that supports decision regarding the selection of suppliers, in order that the shopping area is critical to managing the supply area of a company. This is an exploratory study of literature, with a practical application in the shopping area of a company in the business of education. It is observed that by using the tool TCO is possible that companies are able to better visualize their costs, for a correct decision, with regard to a purchase of a particular vendor.

O setor público brasileiro passa por momentos de desenvolvimento em sua forma de gestão, objetivando maior aproximação com as técnicas de gestão do setor privado, que utilizam métodos e conceitos mais eficientes. Esta pesquisa utilizou o conceito do Custo Total de Propriedade - CTP (Total Cost of Ownership, traduzido do inglês) como forma de aprimorar o processo de aquisições de bens duráveis, no caso, veículos, que atualmente é pautado na Lei de Licitações (Lei 8.666 de 1993), que possui o menor preço como critério de decisão de compra. Baseado no CTP, o preço de aquisição é apenas uma variável de custo a ser analisado durante o processo de compra, devendo também haver análise dos custos pós-aquisição e de descarte, fatores que não estão formalizados no processo de aquisição atual e tampouco existem no momento do pregão. Esse conceito traz a definição de compra mais vantajosa, como aquela que possui o menor CTP e não apenas o menor preço de aquisição; portanto, objetiva-se investigar quais aspectos seriam impactados com a aplicação prática do conceito de CTP no fluxo de aquisição de um bem durável em um órgão público. Com isso, a questão a ser respondida é: quais aspectos seriam impactados com a aplicação prática do conceito do Custo Total de Propriedade no fluxo de aquisição de um bem durável em um órgão público. Esta pesquisa se enquadra como qualitativa, com aplicação de questionário semiestruturado aos atores responsáveis pelo processo licitatório da Prefeitura de Franco da Rocha - SP, para: (i) formalizar o atual fluxo de aquisições de veículos; (ii) entender sua percepção sobre aplicação do CTP no processo; e ainda (iii) captar as possíveis variáveis de custo a serem mensuradas na realidade daquela municipalidade. Para fins de validação de informações, foram coletados dados com análise documental de editais de licitações de compras de veículos de 2013 a 2016, sendo necessárias também para composição do exercício de mensuração do CTP. Foram utilizadas as variáveis extraídas das respostas dos entrevistados e sugeriu-se a utilização de novas variáveis para que o cálculo se tornasse mais amplo. Com relação aos resultados, foi possível observar que os aspectos impactados com a aplicação do CTP no processo de aquisição foram: (i) melhora da descrição técnica do bem na etapa inicial realizada pelo solicitante do bem, permeando itens que viabilizem o CTP e que possam influenciar positivamente a qualidade dos bens; e (ii) acurácia na projeção de custos pós-aquisição para atendimento da Lei de Responsabilidade Fiscal - LRF. Espera-se que haja desenvolvimento das técnicas de gestão de compras em órgãos públicos com uso eficiente dos recursos públicos no que diz respeito aos custos com aquisições, além de demonstrar de forma didática o cálculo e algumas variáveis de custos que podem ser padronizadas no processo de aquisições. / The Brazilian public sector is going through a period of development on its management form, aiming greater approximation with the private sector management techniques, which use more efficient methods and concepts. This research used the concept of TCO - Total Cost of Ownership to improve the process of durable goods acquisition, in this case, vehicles, nowadays grounded by the Brazilian Bidding Law (Law 8.666 of 1993), which has the lowest price as criteria for purchase decision. Based on the TCO, the acquisition price is just a cost variable to be analyzed during the purchase process. There should also be a post-acquisition and disposal cost analysis, factors not formalized in the current acquisition process and neither existing in the trading session. This concept brings the definition of the most advantageous purchase, such as the one that has the lowest TCO and not only the lowest acquisition price; therefore, it aims to investigate which aspects would be impacted by the practical application of the TCO concept in a durable good acquisition flow in a public body. Thus, the question to be answered is which aspects would be impacted by the practical application of the Total Cost of Ownership concept in a durable good acquisition flow in a public body. This research can be classified as qualitative, with the application of a semi-structured questionnaire on the people responsible for the bidding process in the Municipality of Franco da Rocha - SP, to (i) formalize the current flow of vehicles acquisition; (ii) understand their perception of the TCO in the process; and (iii) find possible cost variables to be measured in the reality of that municipality. For purposes of information validation, there were collected data with documentary analysis of the bidding documents for vehicles purchases from 2013 to 2016, also being necessary for the composition of the TCO measurement exercise. Extracted variables from the respondents\' answers were used and it was suggested the application of new variables for the calculation to be broader. Regarding the results, it was possible to observe that the aspects impacted by the TCO application were: (i) improvement of the technical description of the good in the initial stage carried out by the good requestor, permeating items that make the TCO viable and can positively influence the quality of goods; and (ii) accuracy in the projection of post-acquisition costs for compliance with the Fiscal Responsibility Law - LRF. It is expected that there will be a development of the management purchase techniques in public bodies with efficient use of public resources regarding costs acquisitions, as well as demonstrating, in a didactic way, the calculation and some cost variables that can be standardized in the acquisition process.

Tendo em vista a necessidade das empresas, de estabelecer relacionamentos estreitos entre fornecedores e compradores, através de vínculos de cooperação imprescindíveis para a competitividade das empresas nos dias de hoje, este estudo aborda a importância do Total Cost of Ownership (TCO) ou Custo Total da Propriedade no gerenciamento da cadeia de suprimentos. Este trabalho tem como objetivo demonstrar o papel do TCO como ferramenta de contabilidade gerencial que dá suporte à decisão, no que diz respeito a seleção de fornecedores, tendo em vista que a área de compras é fundamental para o gerenciamento da área de suprimentos de uma empresa. Trata-se de uma pesquisa bibliográfica de estudo exploratório, com uma aplicação prática na área de compras de uma empresa no ramo da educação. Observa-se que através da utilização da ferramenta de TCO é possível que as empresas consigam visualizar melhor seus custos, para uma correta tomada de decisão, no que diz respeito a uma compra de determinado fornecedor. / Given the need for companies, to establish close relationships between suppliers and buyers through cooperative ties essential for the competitiveness of companies nowadays, this study addresses the importance of Total Cost of Ownership (TCO) or Total Cost of property management in the supply chain. This paper aims to demonstrate the role of TCO as a tool of management accounting that supports decision regarding the selection of suppliers, in order that the shopping area is critical to managing the supply area of a company. This is an exploratory study of literature, with a practical application in the shopping area of a company in the business of education. It is observed that by using the tool TCO is possible that companies are able to better visualize their costs, for a correct decision, with regard to a purchase of a particular vendor.

The aim of the thesis is to assess current situation on the market of information and communication technologies, especially software systems influencing logistics within companies: Enterprise Resource Planning (ERP), Supply Chain Management (SCM) and Warehouse Management Systems (WMS) and then to compare presented description of strategic sourcing with the practice of project management considering the total cost of ownership over the life cycle of supplied ERP.

The notorious fuel consumption and environmental impact of conventional diesel refuse collection trucks (D-RCTs) encourage collection fleets to adopt alternative technologies with higher efficiency and lower emissions/noise impacts into their fleets. Due to the nature of refuse trucks’ duty cycles with low driving speeds, frequent braking and high idling time, a battery-electric refuse collection truck (BE-RCT) seems a promising alternative, taking advantage of energy-saving potentials along with zero tailpipe emissions. However, whether or not this newly-introduced technology can be commercially feasible for a collection fleet and/or additionally mitigate GHG emissions should be examined over its lifetime explicitly for the specific fleet. This study evaluates the performance of a D-RCT and BE-RCT in a collection fleet to assess the potential of BE-RCT in reducing diesel fuel consumption and the total GHG emissions. A refuse truck duty cycle (RTDC) was generated representing the driving nature and vocational operation of the refuse truck, including the speed, mass, and hydraulic cycles along with the extracted route grade profile. As a case study, the in-use data of a collection fleet, operating in the municipality of Saanich, British Columbia (BC), Canada, are applied to develop the representative duty cycle. Using the ADVISOR simulator, the D-RCT and BE-RCT are modeled and energy consumption of the trucks are estimated over the representative duty cycle. Fuel-based Well-to-Wheel (WTW) GHG emissions of the trucks are estimated considering the fuel (diesel/electricity) upstream and downstream GHG emissions over the 100-year horizon impact factor for greenhouse gases. The results showed that the BE-RCT reduces energy use by 77.7% and WTW GHG emissions by 98% compared to the D-RCT, taking advantage of the clean grid power in BC. Also, it was indicated that minimum battery capacity of 220 kWh is required for the BE-RCT to meet the duty cycle requirements for the examined fleet. A sensitivity analysis has been done to investigate the impact of key parameters on energy use and corresponding GHG emissions of the trucks. Further, the lifetime total cost of ownership (TCO) for both trucks was estimated to assess the financial competitiveness of the BE-RCT over the D-RCT. The TCO indicated that the BE-RCT deployment is not financially viable for the examined fleet unless there are considerable incentives towards the purchase cost of the BE-RCT and/or sufficient increase in carbon tax/diesel fuel price. From the energy useevaluation, this study estimates the required battery capacity of the BE-RCT for the studied fleet, and the TCO outputs can assist them in future planning for the adoption of battery-electric refuse trucks into their collection fleet where the cost parameters evolve. / Graduate

Klimatförändringar och effekterna av global uppvärmning är ett växande problem i världen och anses vara en av vår tids största utmaningar. Idag står Sveriges inrikes transporter av en tredjedel av landets totala växthusgasutsläpp och är i hög grad beroende av fossila drivmedel. För att eftersträva ett hållbart energisystem har politikerna satt upp ett mål om en fossilfri fordonsflotta år 2030. För att uppnå detta mål behöver koldioxidintensiva energikällor gradvis ersättas med renare alternativ. Där har bland andra elfordon och bränslecellsfordon potential att vara nycklar i en sådan teknisk omvandling. Dock finns det många barriärer för att implementera vätgas som drivmedel, däribland de finansiella riskerna kring den stora investeringen i samband med upprättandet av produktion och infrastruktur. Syftet med rapporten har varit att studera om, och på vilket sätt, vätgasdrivna bränslecellsfordon kan bidra till en teknisk omvandling av den svenska transportsektorn. Den ekonomiska ägandekostnaden för fyra utvalda fordonsapplikationer; gaffeltruckar, bussar, distributionsfordon och båtar har studerats för att undersöka vilka som har störst potential att bidra till de vätgasdrivna bränslecellsfordonens genomslag ur ett marknadsmässigt och ekonomiskt perspektiv. Varje fordonsapplikation har jämförts med sina respektive konventionella och/eller miljöanpassade motsvarigheter genom beräkningsmodellen Total Cost of Ownership. Vidare har applicerandet av ett systemperspektiv, med de teoretiska ramverken Multi-Level Perspective (MLP) och Strategic Niche Management (SNM) i fokus, varit värdefullt för förståelsen av vätgasens och bränslecellsfordonens roll i kontexten av ett sociotekniskt system och för att identifiera hur marknadsintroduktionen och diffusionen av dessa ska ske på ett hållbart sätt. Resultaten i denna studie visar på att initiala satsningar på småskaliga projekt inom vätgasdrivna fordonsapplikationer så som gaffeltruckar, bussar, distributionsfordon och båtar har potential att fungera som en katalysator för en framtida introduktion av vätgasdrivna bränslecellsfordon. Sådana projekt skulle inte omedelbart leda till en avsevärd reduktion av koldioxidutsläpp utan snarare hjälpa att bryta barriärerna och underlätta för en framtida marknadsintroduktion av vätgasdrivna bränslecellsfordon i Sverige. Ur ett större perspektiv skulle utvecklingen av vätgasdrivna bränslecellsfordon även uppmuntra till en spridning av andra miljöanpassade alternativ, vilket ytterligare driver fram den tekniska omvandlingen genom positiva feedback-loopar. Då en teknisk omvandling av den svenska transportsektorn kräver en kombination av flera drivmedel och tekniker bör vätgasdrivna bränslecellsfordon betraktas som ett komplement till andra miljöanpassade alternativ, inte en konkurrent. Vidare tyder resultaten på att vätgasdrivna bränslecellstruckar (gaffeltruckar) och bränslecellsbussar kan bli de första applikationerna som introduceras i Sverige via småskaliga implementationsprojekt fram till år 2030 och därefter kommersialiseras. Dessa applikationer har de ekonomiska förutsättningarna som krävs och det finns i dagsläget tydliga drivkrafter och aktörer som verkar för deras utveckling i Sverige. Distributionsfordon med vätgasdrivna räckviddsförlängare finns i Europa och kan, givet att Bonus-malus systemet introduceras, bli ekonomiskt försvarbara i Sverige. Inom båt-applikationen anses pendelfärjor vara lämpliga för enstaka projekt som kan gynna diffusionen av vätgasdrivna bränslecellsfordon, medan deras verkliga genomslag tros bortom 2030. Däremot kan dynamiska effekter i det sociotekniska systemet påskynda utvecklingen applikationerna emellan. Vidare har styrmedel och samordning av infrastruktur och andra strategiska samarbeten identifieras som de viktigaste lösningarna för att få igenom småskaliga implementationsprojekt på kort sikt, och större strukturella förändringar i det svenska transportsystemet på lång sikt. Det bör belysas att nya alternativ så som vätgas och bränslecellsfordon ofta genomgår en långsam marknadsutveckling. Det är därför väsentligt att skapa rimliga förväntningar då det krävs stora förändringar inom infrastrukturen och transportmönster samt betydande teknikutveckling för att dessa ska nå marknadsmässig mognad.

Sustainability and the role of battery electric vehicles (BEVs) in the shift to more sustainable transportation are gaining more and more attention in society today. However, only 4.3% of new passenger car registrations in Sweden were BEVs in 2019. High purchase prices are considered a major barrier to BEV purchases. But the purchase price alone does not reflect what the consumer pays for owning a vehicle. Previous research shows that BEVs could be cheaper compared to conventional vehicles such as internal combustion engine vehicles (ICEVs) from a Total Cost of Ownership (TCO) perspective. Lack of knowledge about TCO can lead to uneconomical purchase decisions. Moreover, lower adoption rates of BEVs, although BEVs can be more cost-effective and better for the environment in the long run. This paper reports on an exploratory research process including the development and user study of a TCO tool aimed for the public. The purpose is to better understand how a TCO tool influences peoples’ inclination towards purchasing a BEV. Based on an iterative design process, a web application was developed to help car consumers calculate and visualize TCO of new passenger cars. The web application was then used in a user study consisting of think-aloud evaluations and semi-structured interviews with car consumers about the prototype. The conclusion point towards an interesting direction for a TCO tool moving forward. This study suggests that a TCO tool can make users aware of the cost benefits of owning a BEV. However, more research is needed to understand if this realisation is enough to have an effect on BEV purchases. / Hållbarhet och elbilens roll i skiftet till mer hållbara transporter är två områden som får allt mer uppmärksamhet i samhället idag. Trots det var det endast 4.3% av alla nyregistrerade personbilar som var elbilar i Sverige under 2019. Höga inköpspriser anses vara ett stort hinder som begränsar försäljningen av elbilar. Dock reflekterar inte inköpspriset vad konsumenten faktiskt betalar för att äga en bil. Tidigare forskning visar att elbilar kan vara billigare i jämförelse med konventionella fordon såsom förbränningsbilar baserat på den totala ägandekostnaden (TCO). Brist på kunskap om TCO kan leda till oekonomiska inköpsbeslut. Men också lägre försäljning av elbilar, trots att elbilen kan vara mer kostnadseffektiv och bättre för miljön i längden. Denna uppsats beskriver en undersökande forskningsprocess med målet att utveckla ett TCO-verktyg för allmänheten. Därtill genomfördes en användarstudie för att studera hur verktyget påverkar människors benägenhet att köpa en elbil. Utifrån en iterativ designprocess, utvecklandes en webbapplikation. Detta med syftet att hjälpa bilkonsumenter beräkna samt visualisera TCO för nyproducerade personbilar. Webbapplikationen användes sedan i en användarstudie bestående av think-aloud utvärderingar samt efterföljande intervjuer med bilkonsumenter kring prototypen. Slutsatsen tyder på en intressant riktning för användandet av ett TCO-verktyg i framtiden. Denna studie pekar på att ett TCO-verktyg kan hjälpa användarna att förstå kostnadsfördelarna med att äga en elbil. Dock behövs mer forskning för att svara på om denna insikten är tillräckligt för att ha en effekt på elbilsköp.

This research investigates the influence of "soft costs" on the productivity impact of new information technology (IT) implementations in US-based Small and Medium-sized Businesses (SMBs). Soft costs, distinct from "hard costs," encompass factors such as resistance to change, training, decision-making processes, and error analysis that are not directly quantifiable as financial investments. The study explores the interplay between decision-making and implementation processes in SMBs when introducing new technology and their collective contribution to overall productivity, including additional exploration of resolutions as provided by individuals within organizations across different industries. This dissertation delves into the intricate realm of soft costs within small and medium-sized businesses (SMBs), exploring their impact, management strategies, and implications for organizational success by acknowledging and addressing soft costs for technology purchases specifically, and soft costs in a broader sense, in various industries. Through a meticulous blend of qualitative and quantitative research methods, the study investigates the nuanced dynamics of soft costs, shedding light on their pervasive nature and the challenges they pose for SMBs across diverse industries. The methodology employed in this research includes the design and administration of surveys using Qualtrics XM survey services, aimed at capturing the perceptions and experiences of SMB stakeholders regarding soft costs. Analysis of survey responses reveals a growing awareness of soft costs among individuals within SMBs, yet a notable lack of dedicated resources and attention within organizations to address them effectively. The findings, data which is further processed and analyzed using IBM SPSS and NVivo, underscore the critical need for further research and exploration into soft costs, emphasizing their significance in financial planning, resource allocation, and decision-making processes. By embracing a proactive approach to managing soft costs, SMBs can navigate the complexities of the business landscape with resilience and foresight, ultimately enhancing their long-term viability and success. This dissertation contributes to the existing body of knowledge on soft costs, providing valuable insights and implications for SMBs striving to thrive in an increasingly competitive environment. / Business Administration/Interdisciplinary

Submitted by Renata Lopes (renatasil82@gmail.com) on 2018-08-02T17:34:02Z No. of bitstreams: 1 sergioluislimacorrea.pdf: 2831312 bytes, checksum: 6561fc06286d3d5e2ee6d4736aadf79c (MD5) / Approved for entry into archive by Adriana Oliveira (adriana.oliveira@ufjf.edu.br) on 2018-08-02T17:36:11Z (GMT) No. of bitstreams: 1 sergioluislimacorrea.pdf: 2831312 bytes, checksum: 6561fc06286d3d5e2ee6d4736aadf79c (MD5) / Made available in DSpace on 2018-08-02T17:36:11Z (GMT). No. of bitstreams: 1 sergioluislimacorrea.pdf: 2831312 bytes, checksum: 6561fc06286d3d5e2ee6d4736aadf79c (MD5) Previous issue date: 2015-07 / PROQUALI (UFJF) / Sistemas Integrados de Gestão Empresarial, conhecidos como ERP (Enterprise Resource Planning), são desenvolvidos e mantidos pelas IFES (Instituições Federais de Ensino Superior) para o desempenho das atividades que lhes competem, além disso, sua abrangência permite obtenção de informações gerenciais tornando-se valioso recurso estratégico. Recentes orientações dos órgãos de fiscalização e controle governamental, visando o aumento da eficiência, maior produtividade da máquina pública, e redução de custos têm levado as IFES a adotar políticas de governança de TI. Sistemas ERP geralmente são muito abrangentes e caros, por isso seus custos devem ser mensurados, não somente custos de aquisição, mas principalmente custos de manutenção e suporte. Neste sentido, com objetivo de determinar os elementos de custo para mensurar os custos de manutenção e suporte na gestão de sistemas ERP, houve motivação para esta pesquisa sobre a metodologia TCO (Total Cost of Ownership) suportada pelos processos do framework ITIL (Information Technology Infrastructure Library). O presente trabalho, de caráter descritivo, identificou e relacionou, a partir da pesquisa bibliográfica, os elementos de custo mais evidentes no TCO e ITIL. Em seguida, foi aplicado um questionário web, junto a Especialistas em gestão de Sistemas ERP das IFES, visando mapear sua percepção de relevância sobre esses elementos de custo elencados na pesquisa. Os resultados mostram os elementos de custo ordenados por relevância e frequência aplicáveis à manutenção e suporte de sistemas ERP e a contribuição esperada é a de facilitar a mensuração desses custos. / Integrated Systems Management, known as ERP (Enterprise Resource Planning), are developed and maintained by IFES (Federal Institutions of Higher Education) for the performance of activities that concern them, in addition, its scope allows obtaining management information becoming valuable strategic resource. Recent guidelines of the supervisory bodies and government control, aimed at increasing efficiency, higher productivity of public administration, and cost reduction have led IFES to adopt IT governance policies. ERP systems are usually very comprehensive and expensive, so their costs should be measured, not only acquisition costs, but mainly maintenance and support costs. In this regard, in order to determine the cost elements to measure the costs of maintenance and support in managing ERP systems, there was motivation for this research on the TCO methodology (Total Cost of Ownership) supported by ITIL framework processes (Information Technology Infrastructure Library). This work, descriptive, identified and listed from the literature, the most obvious cost elements in TCO and ITIL. Then a web questionnaire was administered, along with experts in ERP systems management of IFES, aiming to map their perception of relevance of these cost factors listed in the survey. The results show the cost elements ordered by relevance and frequency that the maintenance and ERP systems support and the expected contribution is to facilitate the measurement of these costs.