Thesis (MScEng)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: South African water service providers experience major problems with providing adequate water services to consumers. Water service providers in South African urban areas rely on traditional centralised infrastructure, such as bulk supply networks, to provide water services. Alternative supply and stormwater drainage methods should be encouraged to help mitigate these problems. The researcher thus aims to quantify the potential impact that three alternative methods may have on a given dwelling in terms of its dependence on traditional bulk water services. The three alternatives considered in this thesis are the construction of green roofs, rainwater harvesting and greywater re-use. An efficiency of dwelling water use index (EDWI) was developed during this research project. It was designed in such a way as to show what portion of municipal water services could be replaced within the given dwelling by using the proposed techniques. The final EDWI-rating is obtained by using the EDWI-software tool developed as a part of this research. The derived EDWI-rating ranges from 0 to 100, with a rating of 100 indicating a dwelling requiring only the removal of a portion of sewage by a municipality, but no external water supply. Such a dwelling would also not require any water from a municipal network to meet domestic demand and all stormwater from its roof would be utilised within the plot boundaries. Results presented in this thesis illustrate how different geographical regions require different system specifications to obtain optimal EDWI-ratings, thereby lowering their dependence on the respective municipal water services. Validation of the EDWI-system proved difficult as no similar index could be found during the literature review. It was therefore decided to benchmark the EDWI-system using three model dwellings with nine configurations producing a total of 27 analyses. The EDWI-system provides a conceptual foundation for sustainable water services to South African households in serviced urban areas. Future work could further improve the EDWI-system by testing its practical application so that it may be extended to act as a national barometer, used to compare decentralised water services in terms of sustainability. / AFRIKAANSE OPSOMMING:Suid-Afrikaanse waterdiensverskaffers ondervind groot probleme met die voorsiening van voldoende waterdienste aan verbruikers. Waterdiensverskaffers in Suid-Afrikaanse stedelike gebiede maak staat op tradisionele gesentraliseerde infrastruktuur, soos grootmaatvoorsienings netwerke, om waterdienste te verskaf. Alternatiewe voorsienings- en stormwater dreineringsmetodes moet aangemoedig word om hierdie probleme aan te spreek. Die studie poog dus om die potensiële impak wat drie alternatiewe moontlikhede kan hê op 'n gegewe woning in terme van sy afhanklikheid van die tradisionele waterdienste te kwantifiseer. Die drie alternatiewe moontlikhede wat in hierdie studie ingesluit word is die konstruksie van groendakke, reënwater oes en grys water hergebruik. 'n Huishoudelike water gebruik doeltreffendheids indeks (EDWI) is ontwikkel gedurende hierdie navorsingsprojek. Die indeks is ontwerp om aan te dui watter gedeelte van munisipale waterdienste deur die voorgestelde tegnieke vervang kan word. Die finale EDWI-gradering is verkry deur gebruik te maak van die EDWI-programmatuur wat ontwikkel is gedurende die navorsing. Die afgeleide EDWI- gradering wissel tussen 0 en 100, met 'n telling van 100 wat ‘n woning voorstel wat slegs die verwydering van 'n gedeelte van die riool deur die munisipaliteit vereis, maar wat geen eksterne watervoorsiening benodig nie. So 'n woning vereis dus geen water van ‗n munisipale netwerk nie, en alle stormwater van die dak word binne die erf gebruik. Resultate wat in hierdie studie voorgelê word illustreer hoe verskillende geografiese streke ander stelsel spesifikasies vereis om optimale EDWI-gradering te verkry. Die navorser kon geen indeks kry wat soortgelyk is aan die EDWI-stelsel om dit mee te vergelyk nie. Dit was gevolglik besluit om die indeks te standardiseer deur gebruik te maak van drie model huise met nege samestellings van alternatiewe, waardeur 27 ontledings ontwikkel was. Die EDWI-stelsel bied 'n konseptuele grondslag vir volhoubare waterdienste vir Suid-Afrikaanse huishoudings in gedienste stedelike gebiede. Toekomstige navorsing kan die EDWI-stelsel verder verbeter deur die praktiese toepassing te toets. Die stelsel kan uitgebrei word om ‗n nationale barometer vorm wat gebruik kan word om desentralisasie van waterdienste te meet in konteks van volhoubaarheid.

Water distribution systems convey drinking water from treatment plant and make available to consumers’ taps. It consists of essential components like pipes, valves, pumps, tanks and reservoirs etc. The main concern in the working of a water distribution system is to assure customer demands under a choice of quantity and quality throughout the complete life span for the probable loading situations. However, in some cases, the existing infrastructure may not be adequate to meet the customer’s requirements. In such cases, system modeling plays an important role in proper management of water supply systems. In present scenario, modeling plays a significant task in appropriate execution of water distribution system. From the angle of taking management decisions valve throttling control and pumps speed control are very important. These operational problems can be addressed by manual control or by automatic control. The problem is the use of manual controls that slow down the effectiveness of the system. It reduces the efficiency of operation of valve or pump. To improve the efficiency of such water distribution systems, an automatic control based technology has been developed that links the operation of the variable speed pump control or valve throttling control. By employing an automatic control, the pump can adjust its speed at all times to meet the actual flow requirements of each load served. In case of real system design Simulink is the most widely used tool. Commercial software package Matlab/Simulink used for creation of WDS model. The goal was to produce a model that could numerically analyze the dynamic performance of a water distribution system. A Comparison of single platform methodology (Simulink based control) and double platform methodology (Matlab and EPANET based control) has been done. Nonlinear Dynamic Inversion (DI) Control system model is developed for WDS model in Matlab/Simulink environment. Controller gain parameters are the very important value in control prospective. If the controller gain parameters are chosen incorrectly, the controlled process input can be unstable, i.e. its output diverges, with or without oscillation Tuning is the adjustment of control parameters (gains) to the optimum values for the desired control response. There are several methods for tuning controller like manual tuning (Trial and error procedure), Ziegler-Nichols method, Output Constraint Tuning (OCT) etc. Establishment of a pump operational policy by which all the reservoirs can be fed simultaneously to meet their requirements without creating undue transients. Tune the gain of DI controllers by different tuning methods and evaluate the best tuning method on the basis of controller performance. Development of meaningful additional objective is search of lower bound pump speed on the basis of control time or settling time. To bring the pump speeds in feasible range, application of constraint in pumps speed is introduced. The magnitude of constraints can be found using Monte Carlo methods. Monte Carlo methods are frequently used in simulating physical and mathematical systems. This method may be the most commonly applied statistical method in engineering and science disciplines. Another benefit is providing increased confidence that a model is robust using Monte Carlo testing. Model development for generalized control system for water distribution network provides the simplification needed for the simulation of large systems. Model development is based on the study of symmetric and non symmetric small, irregular networks, as well as large, regular and open bifurcating water distribution system. The problem considered in this section is that of flow dynamics in simple to complex, regular network which bifurcates in the form of a branching tree. In addition the control application of the flow network is investigated using valves as the manipulated variables to control branch flow rates. Communication between the network hydraulics coming from EPANET and control algorithm develop on Matlab (Programming Language) can be generalized with the help of development of general purpose control algorithm model.

A ocorrência de fármacos residuais no meio ambiente pode levar a efeitos adversos, tanto em organismos aquáticos como em terrestres. Os fármacos, tanto humanos como de uso veterinário, são absorvidos pelo organismo e estão sujeitos a reações metabólicas e, uma quantidade significativa dessas substâncias, tanto a original como seus metabólitos, são excretadas. Por não serem facilmente biodegradáveis, terem propriedades farmacológicas danosas quando administrados indevidamente, através de água contaminada, é crescente a preocupação com o destino destes fármacos residuais, principalmente com relação à avaliação de risco ambiental. A ocorrência destes resíduos, principalmente em águas superficiais e sistemas de abastecimento, vem sendo objeto de estudos em diversos países, principalmente na Europa. Por isso, a detecção, a eliminação e a investigação do destino destes compostos estrógenos em ecossistemas aquáticos têm tido prioridade na química ambiental. Estes produtos são encontrados nos corpos d\'água em baixas concentrações, de \'mü\'g L-1 a \'eta\'g L-1 e, mesmo assim, podem afetar os organismos por meio da bioacumulação. Estudos toxicológicos relacionados a efeitos crônicos em organismos expostos, são escassos. O objetivo do projeto foi adaptar e validar a metodologia analítica, e monitorar a presença de resíduos de hormônios nas águas dos Rios Corumbataí e Piracicaba e amostras de água de abastecimento da cidade de Piracicaba, SP, Brasil. Foram coletadas amostras de água bruta dos Rios Piracicaba e Corumbataí e água de abastecimento residencial da cidade de Piracicaba, SP, no período de novembro de 2007 a abril de 2009. Dentre os hormônios estudados estão o 17\'alfa\'-etinilestradiol (17\'alfa\'-EE2), 17\'beta\'-estradiol (17\'beta\'-E2) e estriol (E3). O método foi baseado na extração em fase sólida (SPE) e cromatografia líquida de alta eficiência (HPLC-DAD) / The occurrence of drug residues in the environment may lead to adverse effects, both on land and aquatic organisms. The drugs, for human and veterinary use, are absorbed by the organism and are subjected to metabolic reactions and a significant amount of these substances, both the original and its metabolites are excreted. By being not easily biodegradable and by having harmful pharmacological properties when administered through contaminated water, there is a growing concern about the fate of these residual drugs, especially in respect to the assessment of environmental risks. The occurrence of these residues, especially in surface Waters and water supplies has been the subject of studies in several countries, mainly in Europe. Therefore, detection, investigation and disposal of the fate of these estrogens compounds in aquatic ecosystems have a high priority in the field of environmental chemistry. These products are found in water bodies in low concentrations, from \'mü\'g L-1 a \'eta\'g L-1 and can still affect the organisms due to bioaccumulation. Toxicological studies related to chronic effects in the exposed organisms are scarce. The goals of this project was to adapt and validate the analytical methodology, and monitor the presence of hormone residues in the Waters of the Corumbataí and Piracicaba rivers and samples of water supply from the city of Piracicaba, SP, Brazil. We collected samples of raw water from the rivers of Piracicaba and Corumbataí and residential water supply from the city of Piracicaba in the period November 2007 to April 2009. Among the hormones studied are the 17\'alfa\'-ethinylestradiol (17\'alfa\'-EE2), 17\'beta\'-estradiol (17\'beta\'-E2) and estriol (E3). The method is based on solid phase extraction (SPE) and high performance liquid chromatography (HPLC-DAD)

A ocorrência de fármacos residuais no meio ambiente pode levar a efeitos adversos, tanto em organismos aquáticos como em terrestres. Os fármacos, tanto humanos como de uso veterinário, são absorvidos pelo organismo e estão sujeitos a reações metabólicas e, uma quantidade significativa dessas substâncias, tanto a original como seus metabólitos, são excretadas. Por não serem facilmente biodegradáveis, terem propriedades farmacológicas danosas quando administrados indevidamente, através de água contaminada, é crescente a preocupação com o destino destes fármacos residuais, principalmente com relação à avaliação de risco ambiental. A ocorrência destes resíduos, principalmente em águas superficiais e sistemas de abastecimento, vem sendo objeto de estudos em diversos países, principalmente na Europa. Por isso, a detecção, a eliminação e a investigação do destino destes compostos estrógenos em ecossistemas aquáticos têm tido prioridade na química ambiental. Estes produtos são encontrados nos corpos d\'água em baixas concentrações, de \'mü\'g L-1 a \'eta\'g L-1 e, mesmo assim, podem afetar os organismos por meio da bioacumulação. Estudos toxicológicos relacionados a efeitos crônicos em organismos expostos, são escassos. O objetivo do projeto foi adaptar e validar a metodologia analítica, e monitorar a presença de resíduos de hormônios nas águas dos Rios Corumbataí e Piracicaba e amostras de água de abastecimento da cidade de Piracicaba, SP, Brasil. Foram coletadas amostras de água bruta dos Rios Piracicaba e Corumbataí e água de abastecimento residencial da cidade de Piracicaba, SP, no período de novembro de 2007 a abril de 2009. Dentre os hormônios estudados estão o 17\'alfa\'-etinilestradiol (17\'alfa\'-EE2), 17\'beta\'-estradiol (17\'beta\'-E2) e estriol (E3). O método foi baseado na extração em fase sólida (SPE) e cromatografia líquida de alta eficiência (HPLC-DAD) / The occurrence of drug residues in the environment may lead to adverse effects, both on land and aquatic organisms. The drugs, for human and veterinary use, are absorbed by the organism and are subjected to metabolic reactions and a significant amount of these substances, both the original and its metabolites are excreted. By being not easily biodegradable and by having harmful pharmacological properties when administered through contaminated water, there is a growing concern about the fate of these residual drugs, especially in respect to the assessment of environmental risks. The occurrence of these residues, especially in surface Waters and water supplies has been the subject of studies in several countries, mainly in Europe. Therefore, detection, investigation and disposal of the fate of these estrogens compounds in aquatic ecosystems have a high priority in the field of environmental chemistry. These products are found in water bodies in low concentrations, from \'mü\'g L-1 a \'eta\'g L-1 and can still affect the organisms due to bioaccumulation. Toxicological studies related to chronic effects in the exposed organisms are scarce. The goals of this project was to adapt and validate the analytical methodology, and monitor the presence of hormone residues in the Waters of the Corumbataí and Piracicaba rivers and samples of water supply from the city of Piracicaba, SP, Brazil. We collected samples of raw water from the rivers of Piracicaba and Corumbataí and residential water supply from the city of Piracicaba in the period November 2007 to April 2009. Among the hormones studied are the 17\'alfa\'-ethinylestradiol (17\'alfa\'-EE2), 17\'beta\'-estradiol (17\'beta\'-E2) and estriol (E3). The method is based on solid phase extraction (SPE) and high performance liquid chromatography (HPLC-DAD)

This thesis examines the historical introduction and spatial expansion of modern water supply infrastructure in Amhara region across the three successive regimes: imperial, military, and EPRDF. It attempts to explore the institutional setup of the three governments together with their policies and strategies. The study also aims at giving an idea about the socio-economic changes registered because of improved access to safe water. Furthermore, it assesses the water consumption and conservation pattern of the society and the environmental impact of the water infrastructure development. Modern infrastructure development in Ethiopia traced its beginning back to the late 19th century. Safe drinking water supply had been one of those modern infrastructures introduced in Addis Ababa. Not long afterwards, it proliferated to the provinces. In Amhara region, drinking water supply infrastructure construction began in the early 20th century. However, this thesis inquired whether there was a programmed water supply infrastructure development before the mid-1950s or not. The water supply work started gaining momentum and became a state program in the late imperial period. However, it was affected by financial, technological and trained human resource constraints, lack of appropriate institution, defective management systems, and improper implementation methods. The military government had strengthened water supply institutions and improved workers' expertise. These developments helped the water supply infrastructure work to be executed in a programmed manner. Yet, financial restraints, the incessant political chaos of the time and the accompanied disruptive working environment had greatly impacted the temporal and spatial coverage of the water supply infrastructure development. The promising start of the Derg period did not continue with similar pace during the early years of the EPRDF rule. Despite the efforts made to set up water institutions at Regional, Zonal and Woreda (district) levels, no significant achievement was recorded in the field. The aftermath of the civil war together with internal and external challenges epitomized the transition period had impinged on the water supply work. This thesis testifies to the emergence of some socio-economic changes in the region. Yet, the slow progress of the water supply infrastructure work had stalled the socio-economic change that should have been registered through improved access to safe water supply. Despite the observable environmental degradation, the thesis argues that the retarded water supply work had nothing to do with the dearth of fresh water. While the trend shows steady growth of water consumption level across the three regimes, the conservation habit of the population remained low. / D.Litt. et Phil. (History)

In most of the urban cities of developing countries piped water supply is intermittent and they receive water on alternate days for about few hours. The Unaccounted For Water (UFW) in these cities is very high due to aged infrastructure, poor management and operation of the system. In the cities of developing countries, supplied water is not able to meet the demand and there is huge gap between supply and demand of water. To meet the water demand people are depending on other sources of water like groundwater, rain water harvesting, waste water treatment, desalination etc. Huge quantity of groundwater is extracted without any account for the quantity of water used. The main challenge for water authorities is to meet the consumer demands at varying loading conditions. However, the present execution of decisions in the operational management of WDS is through manual control. The manual control of valve throttling and control of pump speed, reduces the efficiency and operation of WDS. In such cases, system modeling coupled with automated control can play a significant role in the appropriate execution and operation of the system. In the past few decades, there has been a major development in the field of modeling and analysing water distribution systems. Most of the people in Indian mega cities are facing water problems as they are not able to receive safe reliable drinking water. In rapidly growing cities, the water resources management has been a major concern for the Government. There is always a need to optimize the available water resources when the rate of demand constantly beats the rate of replenishments. Mathematical modeling of WDS has become an indispensible tool since the ages to model any type of WDS. Development of mathematical models of WDS is necessary to analyse the system behavior for a wide range of operating conditions. Using models, problems can be anticipated in proposed or existing systems, and solutions can be evaluated before time, money, and materials are invested in a real-world project. In the present study, we have developed a model of WDS of a typical city like Bangalore, India and analysed them for several scenarios and operating conditions. Bangalore WDS is modeled using EPANET. Before a network model is used for analysis purpose, it must be ensured that the model is predicting the behavior of the system with reasonable accuracy. The process of matching the parameters of the developed model and the field observed data is known as calibration. All WDS require calibration for effective modeling and simulation of the system. Demand and roughness are the most uncertain parameters and they are adjusted repeatedly to get the required head at nodes and flow in the pipes. The calibration parameters usually include pipe roughness, valve settings, pipe diameter and demand. Pipe roughness, valve settings and pipe diameter are associated with the flow conditions and the demands relate to the boundary conditions. For Bangalore WDS, the values of roughness coefficient and demand are available; and the values of valve settings are not available. Hence, this value is estimated during calibration process. Dynamic Inversion (DI) nonlinear controller with Proportional Integral Derivative (PID) features (DI-PID) is used for calibrating WDS for valve settings on the basis of observed flow and roughness coefficient. From the obtained results it is observed that, controllers are capable of achieving the target flow to all the GLRs with acceptable difference between the flow meter readings and the simulated flow. After calibrating any real WDS to the field observed data, it will be useful for water authorities if the consumer demands are met up to certain extent. This can be achieved by using the concept of equitable distribution of water to different consumers. In the urban cities of developing countries, often large quantities of water are supplied to only a few consumers, leading to inequitable water supply. It is a well known fact that quantity of water supplied from the source is not distributed equitably among the consumers. Aged pipelines pump failures, improper management of water resources are some of the main reasons for it. Equitable water to different consumers can be provided by operating the system in an efficient manner. Most of the urban cities receive water from the source to intermediate reservoirs and from these reservoirs water is supplied to consumers. Therefore, to achieve equitable water supply, these two supply levels have to be controlled using different concepts/ techniques. The water requirement of each of the reservoirs has to be calculated, which may depend on the number of consumers and consumer category. Each reservoir should receive its share of water to satisfy its consumer demand and also there must be provision to accommodate shortages, if any. The calibrated model of Bangalore WDS is used to achieve equitable water supply quantity to different zones of Bangalore city. The city has large undulating terrain among different zones which leads to unequal distribution of water. Dynamic Inversion (DI) nonlinear controller with Proportional Integral Derivative (PID) features (DI-PID) is used for valve throttling to achieve the target flows to different zones/reservoirs of the city at different levels. Equitable water distribution to different reservoirs, when a part of the source fails to supply water is also discussed in this thesis. From the obtained results it is observed that, controllers were responding in all the cases in different levels of targets for such a huge network. When there is change in supply pattern to achieve the equitable supply of water to different zones, the hydraulics of the WDS will change. Therefore, it is necessary to understand whether the system is able to handle these changes. The concept of reliability can be used to analyse the performance of WDS for wide range of operating conditions. Reliability analysis of a WDS for both normal and likely to occur situations will give a better quality of service to its consumers. Calculating both hydraulic and mechanical reliability is important as the chances of occurrence of both the failure scenarios are equal in a WDS. In the present study, a methodology is presented to model the nodal, system and total reliability for water supply networks by considering the hydraulic and mechanical failure scenarios. These two reliability measures together give the total reliability of the system. Analysing a real and complex WDS for the probable chances of occurrence of the failure scenarios; and then to anlyse the total reliability of the system is not reported in the literature and this analysis is carried out in the present study for Bangalore city WDS. The hydraulics of the system for all the operating conditions is analysed using EPANET. Hydraulic reliability is calculated by varying the uncertain independent parameters (demand, roughness and source water) and mechanical reliability is calculated by assuming system component failures. The system is analysed for both the reliability scenarios by considering different chances of failure that may occur in a real WDS; and hence the total reliability is calculated by making different combinations of hydraulic and mechanical failure scenarios. Sensitivity analysis for all the zones is also carried out to understand the behavior of different demand points for large fluctuation in hydraulics of the system. From the study, it is observed that, Hydraulic reliability decreases as the demand variation increases. But, as the roughness variation increases, there is no much change in the nodal or system reliability. Consumer demand or reliability of the WDS can be increased by saving the water lost in the system. This can be achieved by tracking the water parcel from the source till the consumer end, which will give an idea about the performance of different stages and zones in achieving the target flows. Huge quantity of water is lost in WDS and hence it is necessary to account for the water lost at different levels, hence the system can be managed in a better way. In most of the intermittent water supply systems demand is controlled by supply side; there is also a need to understand the demand variation at the consumer end which in turn affects the supply. Matching this varied supply-demand gap at various levels is challenging task. To get a better control of such problem, water balance (WB) equations need to be derived at various levels. When we derive these WB equations it should be emphasized that UFW is one of the major component of this equation. Given this back ground of the complex problem, for a typical city like Bangalore, an attempt is made to derive WB equations at various levels. In the present study, stage-wise and zone-wise WB is analysed for different months based on the flow meter readings. The conceptual model developed is calibrated, validated and also the performance of the model is analysed by giving a chance of error in the flow measurement. Based on all the above observations, stage-wise and zone-wise water supply weights are also calculated. From the study it is found that, there is no much loss of water in all the four stages of supply. Water loss is minimal of about 3 % till water reaches from source to GLRs. Water is transferred between the stages during some days of the month, may be due to shortage of water or due to unexpected demand. Huge quantity of water is lost in the distribution main which is of about 40 to 45% for all the moths which is analysed. This type of model will be extremely useful for water supply managers to manage their resources more efficiently and this study is discussed in detail as a part of this thesis. As mentioned above, huge quantity of groundwater is used in urban cities and the quantity of water extracted is not accounted. In the present study, zone wise and sub zone-wise piped water and ground water used in different parts of the cities is analysed with the help of available data. From the study it is observed that, the quantity of piped water supply and UFW is consistent for the time period analysed and the quantity of water withdrawn from the borewells are varying considerably depending on the yield of the borewlls in different zones. The main components of urban water supply are piped water, ground water, rainfall and runoff generated, UFW, waste water produced and other water quantities which may be minute. In future, to manage the water resources properly, integrated water management is necessary in city scale which will give an idea about the total water produced and the water utilized at the consumer end. Therefore, integrated water management concept is carried out in Hebbal region, (a small part of Bangalore) using the available data. From the analysis we noticed that, domestic water supplied to North sub zones are better when comparing to East sub zones. This type of total water balance can be studied in other parts of Bangalore, to understand the behavior of different water components and to make better decisions. The developed model, analysis and operating conditions of this study can be applied to other similar cities like Bangalore. This type of study may be useful to water authorities for better control of the resources, or in making better decisions and these types of models will act as decision support systems.

[ES] Los servicios de agua y saneamiento son un bien considerado un derecho humano por la Asamblea General de Naciones Unidas. Sin embargo, al mismo tiempo, son un monopolio natural. Es por ello que los usuarios no pueden escoger el prestador que les suministre el servicio, sino que deben conformarse con que el opere en la zona. Así, con el fin de proteger a los usuarios de las posibles prácticas monopolísticas, es necesario supervisar la calidad del servicio prestado, así como su precio a través de un marco regulatorio. Actualmente, el marco regulatorio del sector del agua español no cuenta con una ley que regule el ciclo urbano del agua a nivel nacional que provea seguridad legal a los prestadores ni homogeneice el servicio prestado. Se trata de un sector muy atomizado, con responsabilidades dispersas entre distintos organismos y niveles administrativos. La consecuencia directa es un entramado regulatorio complejo sin una autoridad clara de guie los pasos del sector. Es por ello que los distintos actores que componen el sector empiezan a demandar una reforma que englobe sus necesidades y permita superar con éxito los retos a los que se enfrenta el sector. El propósito de esta tesis es concretar una serie de propuestas técnicas a medida para el sector del agua español que promueva la voluntad de la administración y las partes interesadas para dar el paso de reformar el sector. Para ello, se parte del estudio de los diversos métodos regulatorios y herramientas existentes, con el fin de evaluar su aplicación en los distintos marcos regulatorios internacionales y analizar cuáles serían de aplicabilidad al caso español. Tras dicho análisis, se concluye que se requieren nuevas herramientas para regular el sector con éxito. Por ello, se han diseñado una serie de metodologías basadas en la evaluación del desempeño de los servicios de agua. Éstas permiten una adecuada comparación e interpretación de los resultados obtenidos por los operadores con el fin de posibilitar una regulación económica y de la calidad del servicio que sea justa para todas las partes implicadas. Asimismo, fomentan la transparencia, la eficiencia, la mejora continua del sector y su sostenibilidad. Para finalizar, se detallan una serie de directrices técnicas que tratan los diversos aspectos a tener en cuenta al implementar un regulador en España, como son: las características que debería reunir y los aspectos a regular, la articulación de la regulación de la calidad del servicio y la regulación económica o cómo financiar e implementar dicho organismo. La principal novedad de estas propuestas de regulación es que están enfocadas de forma técnica, evitando la perspectiva económica con la que generalmente se diseñan los marcos regulatorios. De este modo, se garantiza que los usuarios reciban un servicio de calidad al mejor precio, preservando el derecho humano al agua. / [CA] Els serveis d'aigua i sanejament són un bé considerat un dret humà per l'Assemblea General de Nacions Unides. No obstant això, al mateix temps, són un monopoli natural. Per aquesta raó, els usuaris no poden escollir el prestador que els subministra el servei, sinó que s'han de conformar amb el que treballe en la seua zona. Així, amb la fi de protegir als usuaris de les possibles pràctiques monopolístiques, cal supervisar la qualitat del servei prestat, així com el ser preu mitjançant un marc regulador. Actualment, el marc regulador del sector de l'aigua espanyol no compta amb una llei a nivell nacional que regule el cicle urbà de l'aigua, que proporcione seguretat legal als prestadors dels serveis i homogeneïtze el servei prestat. Es tracta d'un servei molt atomitzat, amb responsabilitats disperses entre diversos organismes i nivells administratius. La conseqüència directa és un entramat regulador complexe sense una autoritat clara que guie les passes del sector. Per aquesta raó, els distints actors que formen part del sector comencen a demandar una reforma d'aquest marc, de forma que s'engloben les seues necessitats i els permeta superar amb èxit els reptes als que s'enfronta el sector. El propòsit d'aquesta tesi es concretar una proposta tècnica a mesura per al sector de l'aigua espanyol, que fomente la voluntat de l'administració i les parts interessades per a donar el pas de reformar el sector. Així, es parteix de l'estudi dels diversos mètodes reguladors i ferramentes existents, amb la fi d'avaluar la seua aplicació en els distints marcs reguladors internacionals i analitzar quines serien d'aplicabilitat al cas espanyol. Després d'aquest anàlisi, es conclou que es requereixen noves ferramentes per a regular el sector amb èxit. Per això, s'han dissenyat una serie de metodologies basades en l'avaluació del rendiment dels serveis d'aigua. Aquestes permeten una adequada comparació e interpretació dels resultats obtinguts pels operadors amb la fi de possibilitar una regulació econòmica i de la qualitat del servei, que siga justa per a totes les parts implicades. A més, fomenten la transparència, l'eficiència, la millora continua del sector i la seua sostenibilitat. Per a finalitzar, es detallen una serie de directrius tècniques que tracten els diversos aspectes a considerar a l'implementar un regulador en Espanya, com són: les característiques que deuria reunir i els aspectes a regular, l'articulació de la regulació de la qualitat del servei i la regulació econòmica, o seu finançament i implementació. La principal novetat d'aquestes propostes reguladores és que estan enfocades de forma tècnica, evitant la perspectiva econòmica amb la que generalment es dissenyen els marcs reguladors. D'aquesta forma, es garantisca que els usuaris reben un servei de qualitat al millor preu, preservant el dret humà a l'aigua. / [EN] Access to Water services and sanitation are considered a human right by the United Nations. However, simultaneously, they are a natural monopoly which means that users cannot choose the utility. They will receive the services from the utility operating in that particular area, regardless its cost and quality of the services provided. Therefore, regulatory frameworks emerge with the aim of protecting customers from the possible monopolistic practices, supervising the quality of the service provided and the cost of the services. The Spanish water sector is very fragmented, with responsibilities dispersed among different agencies and administrative levels. In fact, the regulatory framework does not count with a law that regulates the urban water cycle, provides legal security to utilities and homogenizes the level of the service provided at a national level. The direct consequence is a complex regulatory framework without a clear authority to guide the steps of the sector. For that reason, the different stakeholders in the water sector request a reform in the regulatory framework that encompasses their needs and allows them to successfully overcome the challenges the sector is facing. The purpose of this thesis is to specify a series of technical proposals designed for the Spanish water sector in order to promote the determination of the government and the stakeholders to take a step forward and reform the sector. This work starts studying the existing regulatory methods and tools with the aim of evaluating their application in the different international regulatory frameworks and analyse their applicability into the Spanish case. This study concludes that new tools are required to regulate the sector successfully. Therefore, a series of methodologies have been designed, based on the performance assessment of utilities and enabling an adequate comparison and interpretation of the utilities' results. They have been created with the aim to allow for an economic and quality of the service regulation fair for all stakeholders. These methods are based in transparency and promote efficiency, continuous improvement of the sector and its sustainability. Finally, a series of technical guidelines are detailed with the aim to address the aspects to take into account when implementing a new regulatory framework in Spain, such as: the characteristics it should meet, the aspects to regulate, the articulation of the quality of the service and economic regulation, or how to finance and implement said body. The main novelty of his work is that it approaches regulation with a technical focus, avoiding the economic perspective with which regulatory frameworks are generally designed. In this way, it guarantees that users receive an appropriate quality of the service at the best price, preserving the human right to water. / Estruch Juan, ME. (2021). Diseño de una propuesta para la regulación técnica de los servicios de agua en España [Tesis doctoral]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/172222 / TESIS