The digitalisation of today has made disciplines like UX-design more relevant than ever. Previous research doesn’t focus on what UX-designers and developers actually know about UX. This study examines UX-designers and developers views and expectations regarding UX and compares that to how the literature defines it. This study also tries to understand what kind of challenges UX-designers and developers face within the UX-design process. After using interviews and surveys with a qualitative research method, the result is presented with a thematic analysis. The result shows that the participants views, expectations about UX in general, UX-methods and design principles like usability and accessibility correlates with how literature defines it. There were a couple of different challenges that could be found, but all of them could be linked one way or another to communication. This study shows that the communication within the design team and with other groups (users, customers, executives) were the biggest challenges. With more effective communication in the future all the challenges found in this study could be reduced. Education should teach future students about the communication principles applied in practice and how to communicate with others more effectively. Future studies should research how successful design teams communicate with each other and other relevant groups.