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A economia mundial acompanha o avanço da ciência e da tecnologia, enquanto o preço do trabalho e dos recursos materiais tornam-se cada vez mais caros, forçando empresas a buscarem reduções em seus custos para, consequentemente, atingirem um maior nível de rentabilidade. Nesse contexto, as vending machines, além de serem caracterizadas pelo intenso grau de inovação tecnológica, possuem uma concepção importante no sentido de oferecerem menores custos de instalação e de mão de obra. No Brasil, a utilização de vending machines vem crescendo de maneira acelerada desde a década passada, especialmente junto a empresas fabricantes de produtos de conveniência, e essas máquinas tornam-se cada vez mais importantes, consolidando esse inovador sistema de distribuição. Diante disso, a presente pesquisa buscou compreender qual o papel das vending machines para empresas fabricantes de produtos de conveniência no Brasil enquanto membros do canal de distribuição. O método de pesquisa utilizado foi o estudo multicaso, sendo quatro o número de unidades de análise que concordaram em participar da pesquisa. Os resultados sugerem que os principais aspectos que compõem o papel das vending machines estão a relacionados à divulgação de marcas e à fidelização dos clientes, bem como à realização de novas vendas e à comercialização de produtos de maior valor agregado. / The global economy follows the advance of science and technology, while the price of labor and material resources become increasingly expensive, forcing companies to seek reductions in their costs, so, consequently, achieve higher levels of profitability. In this context, vending machines, besides being characterized by intense degree of technological innovation, have an important conception in order to offer lower installation costs and labor. In Brazil, the use of vending machines has been growing at an accelerated pace since the past decade, especially with the manufacturers of convenience products, and these machines become increasingly important, consolidating this innovative distribution system. Therefore, this study aimed to understand the role of vending machines for manufacturers of convenience products in Brazil as members of distribution channel. The method used was the multi case study, and four was the number of units of analysis which have agreed to participate in the research. The results suggest that the main aspects which make up the role of vending machines are related to the disclosure of brands and customer loyalty, as well as the implementation of new sales and the transaction of products with higher added value.

A economia mundial acompanha o avanço da ciência e da tecnologia, enquanto o preço do trabalho e dos recursos materiais tornam-se cada vez mais caros, forçando empresas a buscarem reduções em seus custos para, consequentemente, atingirem um maior nível de rentabilidade. Nesse contexto, as vending machines, além de serem caracterizadas pelo intenso grau de inovação tecnológica, possuem uma concepção importante no sentido de oferecerem menores custos de instalação e de mão de obra. No Brasil, a utilização de vending machines vem crescendo de maneira acelerada desde a década passada, especialmente junto a empresas fabricantes de produtos de conveniência, e essas máquinas tornam-se cada vez mais importantes, consolidando esse inovador sistema de distribuição. Diante disso, a presente pesquisa buscou compreender qual o papel das vending machines para empresas fabricantes de produtos de conveniência no Brasil enquanto membros do canal de distribuição. O método de pesquisa utilizado foi o estudo multicaso, sendo quatro o número de unidades de análise que concordaram em participar da pesquisa. Os resultados sugerem que os principais aspectos que compõem o papel das vending machines estão a relacionados à divulgação de marcas e à fidelização dos clientes, bem como à realização de novas vendas e à comercialização de produtos de maior valor agregado. / The global economy follows the advance of science and technology, while the price of labor and material resources become increasingly expensive, forcing companies to seek reductions in their costs, so, consequently, achieve higher levels of profitability. In this context, vending machines, besides being characterized by intense degree of technological innovation, have an important conception in order to offer lower installation costs and labor. In Brazil, the use of vending machines has been growing at an accelerated pace since the past decade, especially with the manufacturers of convenience products, and these machines become increasingly important, consolidating this innovative distribution system. Therefore, this study aimed to understand the role of vending machines for manufacturers of convenience products in Brazil as members of distribution channel. The method used was the multi case study, and four was the number of units of analysis which have agreed to participate in the research. The results suggest that the main aspects which make up the role of vending machines are related to the disclosure of brands and customer loyalty, as well as the implementation of new sales and the transaction of products with higher added value.

The Analysis of Logistic Distribution of Dispenser Net in Grocery at The Certain Company

A economia mundial acompanha o avanço da ciência e da tecnologia, enquanto o preço do trabalho e dos recursos materiais tornam-se cada vez mais caros, forçando empresas a buscarem reduções em seus custos para, consequentemente, atingirem um maior nível de rentabilidade. Nesse contexto, as vending machines, além de serem caracterizadas pelo intenso grau de inovação tecnológica, possuem uma concepção importante no sentido de oferecerem menores custos de instalação e de mão de obra. No Brasil, a utilização de vending machines vem crescendo de maneira acelerada desde a década passada, especialmente junto a empresas fabricantes de produtos de conveniência, e essas máquinas tornam-se cada vez mais importantes, consolidando esse inovador sistema de distribuição. Diante disso, a presente pesquisa buscou compreender qual o papel das vending machines para empresas fabricantes de produtos de conveniência no Brasil enquanto membros do canal de distribuição. O método de pesquisa utilizado foi o estudo multicaso, sendo quatro o número de unidades de análise que concordaram em participar da pesquisa. Os resultados sugerem que os principais aspectos que compõem o papel das vending machines estão a relacionados à divulgação de marcas e à fidelização dos clientes, bem como à realização de novas vendas e à comercialização de produtos de maior valor agregado. / The global economy follows the advance of science and technology, while the price of labor and material resources become increasingly expensive, forcing companies to seek reductions in their costs, so, consequently, achieve higher levels of profitability. In this context, vending machines, besides being characterized by intense degree of technological innovation, have an important conception in order to offer lower installation costs and labor. In Brazil, the use of vending machines has been growing at an accelerated pace since the past decade, especially with the manufacturers of convenience products, and these machines become increasingly important, consolidating this innovative distribution system. Therefore, this study aimed to understand the role of vending machines for manufacturers of convenience products in Brazil as members of distribution channel. The method used was the multi case study, and four was the number of units of analysis which have agreed to participate in the research. The results suggest that the main aspects which make up the role of vending machines are related to the disclosure of brands and customer loyalty, as well as the implementation of new sales and the transaction of products with higher added value.

En la actualidad hablar del autoservicio y la forma automatizada de realizar las compras en algunos puntos a través de máquinas dispensadoras es algo que está revolucionando al mundo. El giro principal es realizar una venta sin necesidad de contratar personal que se encargue de realizar la gestión de cobranza ni entregar el producto a consumir en un autoservicio. De forma periódica, un personal se encarga de la reposición de los productos y de recoger el dinero en forma de monedas o, menos habitualmente, billetes. Por los motivos expuestos, nuestro trabajo propone un modelo de negocio que está basado en brindar soluciones prácticas a mujeres social y laboralmente activas, innovando en presentarles un servicio como MAQ LADYS, con el cual ellas puedan utilizar las máquinas dispensadoras con productos de principal necesidad en su día a día, que las saquen de algún apuro, o que les sirva para probar algún producto de reciente lanzamiento, como son los productos de maquillaje. Una de las principales ventajas de las MAQ LADYS es el fácil uso y la disponibilidad de horarios más amplios en comparación a la venta tradicional, además de tener una amplia cobertura en todo lima metropolitana y también el aporte de la tecnología para poder brindar información de los productos y socios estratégicos a través de un código QR que facilitará, el uso de la misma. / Nowadays, talking about self-service and the automated way of shopping at some points through dispensing machines is something that is revolutionizing the world. The main purpose is to make a sale without hiring personnel who are responsible for carrying out collection management or deliver the product to be consumed in a self-service. Periodically, a staff is responsible for replacing the products and collecting the money in the form of coins or, less commonly, bills. For above reasons, our work proposes a business model that is based on providing practical solutions to socially and occupationally active women, innovating in presenting them with a service like MAQ LADYS, which they can use the dispensing machines with products of main need in their day to day, to take them out of a hurry, or to use them to try a product recently launched, such as makeup products. One of the main advantages of the MAQ LADYS is the easy use and availability of longer hours compared to traditional sales, as well as having a wide coverage in all metropolitan Lima and also the contribution of technology to provide information of the products and strategic partners through a QR code that will facilitate the use of it. / Trabajo de investigación

Zur Ermittlung der Akzeptanz und ihres prädiktiven Wertes für den Verzehr von Lebensmitteln bzw. Getränken, sind Beliebtheitsprüfungen mit Konsumenten unter standardisierten Bedingungen im Sensoriklabor üblich. Die prädiktive Aussagekraft dieser Laboruntersuchungen wird jedoch durch folgende Aspekte eingeschränkt: <br /> (1) Der situative Kontext wird ausgeschaltet, d.h. die Verzehrssituation, in der ein Produkt üblicherweise konsumiert wird, ist im Labor bewusst eliminiert und das zu bewertende Produkt wird nicht in einer kompletten Mahlzeit dargeboten<br /> (2) Der Produktkontakt im Labor ist im Gegensatz zu der anhaltenden Konfrontation unter alltäglichen Bedingungen nur kurzfristig, was Langzeitaussagen bzw. Dauerpräferenzen nicht zuläßt; <br /> (3) Im Labortest ist die freie Auswahl auf eine geringe Anzahl angebotener Produkte beschränkt.<br /> <br /> In dieser Arbeit soll daher die Frage beantwortet werden, welchen prädiktiven Wert sensorische Beliebtheitsuntersuchungen im Labor für Lebensmittelakzeptanz und -verzehr unter Alltagssituationen haben. Dies wird für verschiedene Altersgruppen gezeigt, die frei in ihrer Entscheidungsfindung sind. Dazu gaben 56 Studenten (23,1&#177;3,7 Jahre) und zwei Seniorengruppen, zum einen aus einer Begegnungsstätte (20 Probanden; 75,6&#177;8,1 Jahre) und zum anderen aus dem betreuten Wohnen (14 Probanden; 76,1&#177;12,5 Jahre), in einer ersten Laboruntersuchung Beliebtheitsbewertungen (Akzeptanz und Rangordnungsprüfung) zu 6 Erfrischungsgetränken ab. Anschließend folgte ein mindestens vierwöchiger Zeitraum, in denen die Probanden aus einem speziell für die Studie konzipierten Automaten Getränke in Einrichtungen der Gemeinschaftsverpflegung entnehmen konnten. Die Entnahme war via Chipkarte ad libitum möglich. Computergestützt wurden dabei individuelle Getränkewahl, Menge und Entnahmezeit aufgezeichnet. Unmittelbar nach der Automatenphase wurde eine erneute Laboruntersuchung durchgeführt. In allen Untersuchungsphasen wurden dieselben Erfrischungsgetränke aus Konzentrat, variiert in Apfel- oder Orangensaftgeschmack, ohne oder mit Zusatz von Zucker (20g/l) und Kohlensäure (4 g/l CO2), angeboten. Eine Quntitativ Deskriptive Analyse bestätigte unterschiedliche Profile bei den Produkten, so dass von sensorisch wahrnehmbaren Unterschieden zwischen den Produkten ausgegangen werden konnte. Die Probanden bekamen zu keiner Zeit Informationen über die exakte Zusammensetzung der Getränke. Sowohl in der Laborbewertung als auch nach Getränkekonsum via Automat, fanden sich unterschiede zwischen den Altersgruppen. <br /> <br /> In der Akzeptanzprüfung bewerteten Studenten die Apfelvarianten besser als die Orangenvarianten.<br /> Senioren, die insgesamt höhere Akzeptanzwerte vergaben, bewerteten alle Getränke in fast allen Attributen gleichermaßen gut. Nach der 4-wöchigen Automatenphase hatte sich die Akzeptanz der sechs Getränke nicht wesentlich geändert. <br /> Auch in beiden Rangordnungsprüfungen waren bei den Studenten &bdquo;Apfel&ldquo; und &bdquo;Apfel mit Kohlensäure&ldquo; auf den ersten Plätzen, &bdquo;Orange mit Zuckerzusatz&ldquo; auf dem letzten Platz. Nach Adjustierung auf die individuelle Trinkmenge (in Wenig-, Mittel- Vieltrinker) und wurde &bdquo;Apfel mit Kohlensäure&ldquo; in der Automatenphase von den Studenten am meisten getrunken. In der Vieltrinkergruppe wurde &bdquo;Orange mit Zuckerzusatz&ldquo; deutlich vernachlässigt. Der Automatenkonsum der Studenten bestätigte damit im Wesentlichen die Ergebnisse der Beliebtheitsprüfung im Labor.<br /> Bei den Senioren waren in der Rangordnungsprüfung, die eine Lieblingsreihenfolge erzwang, alle süßeren Getränke (mit Zuckerzusatz) auf den ersten Plätzen. In der Automatenphase wurden jedoch viele Getränke ohne Zuckerzusatz bevorzugt. Dies zeigte sich sowohl in der individuellen Präferenz, als auch im Gesamtkonsum. Aufgrund der Ergebnisse kann der prädiktive Wert von Laboruntersuchungen mit Senioren in Bezug auf die Auswahl und den Konsum unter alltäglichen Bedingungen als gering beurteilt werden. Die Getränke mit der individuell höchsten Laborpräferenz wurden unter Alltagsumgebung in der Gemeinschaftsverpflegung in deutlich geringeren Umfang als erwartet verzehrt. In der Vergleichsgruppe der Studenten ist die Übereinstimmung größer(p<0,05). <br /> <br /> In Häufigkeitsfragebögen vor und nach der Automatenphase wurde das Trinkverhalten speziell von kohlensäurehaltigen Getränken erfragt. Der Anteil von kohlensäurehaltigen Getränken ist sehr variabel, und kann tagesabhängig von einem geringen bis zum Hauptanteil ausmachen. Senioren tranken von den Automatengetränken weniger kohlensäurehaltige Getränke als Studenten(p<0,001). Trotzdem zeigte nur eine Minderheit einen völligen Verzicht, wie sich durch Fragebogen und auch Automatenkonsum ermitteln ließ.<br /> <br /> Die Verwendung eines computergestützten Getränkeautomaten bietet eine neue Möglichkeit, die Langzeitpräferenz und den tatsächlichen Konsum unter gewohnten Alltagsbedingungen und bei freier Produktauswahl zu ermitteln. Selbst bei Altersgruppen, die mit Laboruntersuchungen überfordert sind, können Vorlieben untersucht werden. / Background: For predicting consumption of food products consumer acceptance is usually measured by using hedonic scales in the sensory lab. However, the predictive value of such results is limited by different facts: (1) the real life context is missing, e.g. the tested product is not integrated into a meal, (2) only short confrontation with the product in lab in contrast to long-term exposure in the real life. Therefore, methods are needed which give a more reliable estimate of long-term preference and consumption. <br /> <br /> Objective: To develop and to validate an automatic device to estimate the long-term acceptance of beverages in young and elderly people.<br /> <br /> Methods: A new computerized vending machine was designed and established. The device is able to deliver 6 different types of beverages and can be placed in any public room. Study participants, after identifying themselves by a chip card, are free to select any quality and quantity of the offered beverages. The individual consumption data is registered. For comparing these consumption data with hedonic lab measurements a total of 56 students (mean age 23,1) and 34 seniors (mean age 76.1) were recruited for a 3-step experiment. In the first step they visited the sensory lab and rated on a 7 point hedonic scale and afterwards ranked 2 orange and 4 apple juices modified in their sugar and carbon dioxide content. In the second step the computerized vending machine was placed in a location, where the subjects usually eat, i.e. a university canteen or senior club or an assisted living home for seniors. Subjects were offered the same beverages as in lab test. The machine registered the individual choice and consumption (amount, time). In the third step the lab test was repeated.<br /> <br /> Results: In seniors the lab acceptance test with similar products has no discriminatory power. The ranking test reveals to be more reliable for elderly people. Moreover, seniors prefer sweeter products in the lab. This is not found among younger people. The lab measurements with seniors are low in their value concerning their real life choice and intake via the device. The correlation coefficient between lab ranking and beverage choice was lower for seniors than students (p< 0.05). There was no difference between young and elderly people in the ability to handle the device. In general, students prefer more carbonated beverages than seniors(p<0.001) <br /> <br /> Conclusion: The results obtained by the new device give better information on long-term beverage consumptions than preference measurements in the lab.

Background In the context of the deregulation in the pharmaceutical industry in Sweden, many new business chances have been created. The rising numbers of players in the market started up the race for gaining market shares and attracting customers with new products and services. One of the new players, GreenCross AB, introduced MiniApotek, a vending machine of non-prescription medicine, to the Swedish market. The business concept is to provide a new, secured and convenient way of buying non-prescription medicine to the Swedish society. However, there is a gap between the retailer’s business expectation and the customers’ perception of this new service. Purpose The purpose of this thesis is to investigation the different factors that affect potential customers’ trial behavior of self-service technology. Specifically, the researchers explore and examine the main factors that directly manipulate customers’ trial at MiniApotek. Method A quantitative approach is applied in this thesis to identify the key factors and explain their strong influence to trial. The empirical data collected from conducting a survey at Stockholm University, was combined with e-mail communication with GreenCross AB. These materials were analyzed in accordance with the three applied theories, the product concept, pre-purchase stage in consumers’ decision making process and model of customers’ trial of self-service technologies. Conclusion The researchers conclude that there is a strong influence of inertia, need for personal interaction, technology anxiety and perceived risk on the trial of potential customers at MiniApotek. It is found that these factors have a negative effect on the adoption process of MiniApotek in Swedish market. Consequently, the authors think GreenCross AB needs to get a better understanding of the real market need and take these factors into great consideration, as well as find a better strategy to improve the company’s business situation.

The purpose of this project was to examine the possibilities of automating pharmacies by developing a vendingmachine-like device. As a result, a prototype was designed, constructed and programmed. The main focus of this prototype is to inspect whether it is possible to minimize the need for staff in pharmacies. In order for the prototype to archive it’s purpose, a various amount of components were used. Those components were connected and controlled using the Arduino Mega. A screen and a keypad were used to facilitate the user interaction with the prototype. Furthermore, three different types of motors were needed to deliver medicine to the user. The final prototype was able to deliver medicine to the user from four different boxes. Various experiments were carried out to ensure that the machine could perform the required tasks and automate medicine delivery process in an effective way. / Syftet med detta projekt ör att studera möjligheten till apoteksautomation genom att utveckla en enhet som liknar en varuautomat. Genom att designa, konstruera och programmera uppförs en prototyp. Huvudfokus för denna prototyp är att kontrollera om det är möjligt att minimera personalbehovet på apoteket. För att prototypen ska uppnå sitt syfte används ett stort antal komponenter. En skärm och ett tangentbord används för att låta användare interagera med prototypen. Dessutom krävs tre olika typer av motorer för att tillhandahålla läkemedel till användarna. Den slutliga prototypen kan förse användare med läkemedel från fyra olika rutor. Olika experiment genomfördes för att säkerställa att maskinen kan utföra de önskade uppgifterna och att den kan effektivt automatisera leveransen av olika mediciner.

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