This chapter attempts to address the need for more research on virtual team effectiveness and outlines an ecological theoretical framework that is applicable to virtual learning environments (VLE). Prior empirical studies on virtual team effectiveness used frameworks of traditional team effectiveness and mainly followed Hackman's normative model (input-process-output). We propose an ecological approach for virtual team effectiveness that accounts for team boundaries management, technology use, and external environment in VLE, properties which were previously either non-existent or contextual. The ecological framework suggests that three components, external environment, internal environment, and boundary management, reciprocally interact with effectiveness. The significance of the proposed framework is a holistic perspective that takes into account the complexity of the external and internal environment of the team. Furthermore, we address the needs for new pedagogical approaches in VLE.

This chapter attempts to address the need for more research on virtual team effectiveness and outlines an ecological theoretical framework that is applicable to virtual learning environments (VLE). Prior empirical studies on virtual team effectiveness used frameworks of traditional team effectiveness and mainly followed Hackman's normative model (input-process-output). We propose an ecological approach for virtual team effectiveness that accounts for team boundaries management, technology use, and external environment in VLE, properties which were previously either non-existent or contextual. The ecological framework suggests that three components, external environment, internal environment, and boundary management, reciprocally interact with effectiveness. The significance of the proposed framework is a holistic perspective that takes into account the complexity of the external and internal environment of the team. Furthermore, we address the needs for new pedagogical approaches in VLE.

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This is a presentation of 21 slides at the Leadership Development session of the ASIST 2005 Annual Meeting at Charlotte, N.C. on October 30. It discusses the 2002 virtual community building experiment undertaken by the Arizona Chapter of ASIST. The chapter experimented with three different pieces of software, a wiki, a content management system, and slashcode. This presentation was also video-taped and may become available through the ASIST website, http://www.asis.org/.

Artificial Intelligence Lab, Department of MIS, University of Arizona / This paper describes a study to explore the integration of Group Support Systems (GSS) and Artificial Intelligence (AI) technology to provide solicitation, analytical, visualization and sense-making support for attitudes from large distributed marketing focus groups. The paper describes two experiments and the concomitant evolutionary design and development of an attitude analysis process and the MindMine Comment Analysis Tool. The analysis process circumvents many of the problems associated with traditional data gathering via closed-ended questionnaires and potentially biased interviews by providing support for online free response evaluative comments. MindMine allows teams of raters to analyze comments from any source, including electronic meetings, discussion groups or surveys, whether they are Web-based or same-place. The analysis results are then displayed as visualizations that enable the team quickly to make sense of attitudes reflected in the comment set, which we believe provide richer information and a more detailed understanding of attitudes.

The implementation of global virtual teams presents modern organizations with significant challenges, such as a multicultural workforce and the use of information and communication technology. Cultural diversity increases teamwork complexity and may weaken a team's effectiveness and jeopardize its viability. Selection and implementation of appropriate information technology may facilitate group processes and overcome potential barriers created by team heterogeneity. This study illustrates how e-mail mitigates intercultural miscommunication. Interviews with 41 global virtual team members in nine countries, who were employed by a multinational corporation, were transcribed and analyzed. The use of e-mail improves language accuracy, mitigates intercultural miscommunication resulting from verbal differences among team members, and eliminates nonverbal differences. Only future studies can determine the extent of this mitigation.

La thèse s’inscrit dans une visée psycho-ergonomique et s’intéresse au bien-être des individus au travail. L’étude s’intéresse aux échanges entre professionnels en difficulté sur les forums et cherche à comprendre ce qu’ils peuvent apporter aux participants. La thèse principale défendue est que ces échanges ont à la fois une fonction de soutien psychologique et d’acquisition de connaissances. Trois études ont été réalisées sur deux forums pour professionnels de l’éducation. La première étude met en évidence, à l’aide d’une enquête en ligne, huit types de motivations à s’engager sur un forum de professionnels. La deuxième étude vise à identifier la nature des interactions et la dynamique des échanges. Treize discussions ont été finement analysées. Les résultats mettent en évidence des caractéristiques propres aux messages des initiateurs et des réactants. L’étude de l’évolution des échanges révèle trois dynamiques : l’élaboration de sens, de recherche de solutions concrètes et de soutien émotionnel. La troisième étude cherche à explorer le vécu subjectif des participants au moment des échanges sur le forum. Des entretiens d’auto-confrontations avec relances d’entretien d’explicitation ont été menés avec neuf participants aux discussions analysées précédemment, à partir des traces écrites des discussions. On peut observer des décalages entre ce que les participants partagent dans leurs messages et ce qu’ils expriment avoir vécu (en entretien) notamment au niveau des émotions, des attentes et des évaluations du soutien. De plus, les participants craignent que leur anonymat soit levé et censurent certaines informations afin d’éviter d’éventuelles répercussions. / The study focuses on interactions on online forums involving professionals faced with issues in their work, and aims to understand what it is that forums may provide to their participants. The thesis we defend here is that these interactions aim both to provide psychological support to professionals, and to help these professionals acquire knowledge. Three studies were carried out on two discussion forums intended for professionals in the field of education.The first study highlights eight types of motivation for getting involved in a forum for professionals with an online survey. The second study aimed to identify the nature of interactions and the dynamics of interactions. We analysed thirteen discussions. The results highlight the specific characteristics of messages initiators and reactants. The study of the evolution of the interactions highlights three key dynamics: making sense of the situation, searching for concrete solutions, and providing emotional support. The third study aims to explore the subjective experience of participants during exchanges on the forum. We carried out auto-confrontation interviews followed by elicitation interviews with nine participants from the discussions we had analysed previously, based on written traces of these discussions. We observed discrepancies between what the participants share in their messages and the experiences expressed in interviews especially the emotional states, the request for emotional support and the perception of support. Finally, the participants are concerned with their anonymity and censor some information in order to avoid potential repercussions.

In this research, it is suggested that design in text-based virtual worlds can be identified as a series of interactions between users and the virtual environment, and that these interactions for design can be approached using a linguistic perspective. The main assumption of this research is that a parallel can be drawn between the performance of design commands, and the one of speech acts in the physical world. Design in text-based virtual environments can then be articulated using a restricted set of speech acts, as design commands. Virtual worlds, represented as spaces, can be constructed following an architectural design metaphor. This metaphor provides a framework for the organisation of virtual entity relationships, and for the choice of words used to design. A linguistic characterisation is presented, by means of design activities, prototypes and scenarios, which derive from the architectural design metaphor. The characterisation of design is then validated by the analysis of an existing text-based virtual world.

<p>This paper gives an account of a study regarding virtual communities, and tries to answer the question of which aspects that contribute towards the growth and success of a community. The purpose of the study has been twofold: to survey and identify factors that are important for the success of a virtual community; and to investigate whether there are differences in the views of success factors between leaders and members in a virtual community. The study is based upon a theoretical framework which gives a definition of the term virtual community, and how experts suggest these congregations are built. In the study is also included an extensive case study of two virtual communities. Finally, a discussion is made regarding the results of the study, and it is concluded that factors such as purpose, policies, trust, feedback and leaders are heavily contributing towards the success of virtual communities.</p>

This paper gives an account of a study regarding virtual communities, and tries to answer the question of which aspects that contribute towards the growth and success of a community. The purpose of the study has been twofold: to survey and identify factors that are important for the success of a virtual community; and to investigate whether there are differences in the views of success factors between leaders and members in a virtual community. The study is based upon a theoretical framework which gives a definition of the term virtual community, and how experts suggest these congregations are built. In the study is also included an extensive case study of two virtual communities. Finally, a discussion is made regarding the results of the study, and it is concluded that factors such as purpose, policies, trust, feedback and leaders are heavily contributing towards the success of virtual communities.