Thesis (MPhil)--Stellenbosch University, 2003. / ENGLISH ABSTRACT: The purpose of this study is primarily an examination of the effect of multilingualism on Afrikaans newspapers, with specific reference to Die Burger (Western Cape). The study also looks at the origin and development of South Africa's multilingual dispensation, the effect of this on South Africa's press history, the newspaper market in South Africa, how newspapers position themselves in this multilingual market, an outline of Die Burger's potential and real market in the Western Cape, how Die Burger positions itself in this market, the challenges and effect of multilingualism on Die Burger's market, ways in which Die Burger handles this impact, and possible shortcomings in the handling thereof. The study further examines the effect of multilingualism on the financial and operating management of newspapers, strategies for survival in a multilingual market, the possible shortcomings of these strategies, and suggests possible solutions for these shortcomings. Through electronic media such as television, radio and the internet more and more Afrikaans speaking people are exposed to English and it is likely and possible that growing numbers of Afrikaans speaking people are able to communicate fluently in English. The possible effect of this may be that Afrikaans speaking people, Die Burger's primary market, can, with growing ease, support Die Burger's direct competition, namely English dailies. Die Burger can therefore no longer depend on language loyalty, but have to compete on level footing with English newspapers for Afrikaans readers. Because of the uniqueness of the Die Burger's market there is no generic model for survival strategies in this market. Thus this study also examines influences on the Afrikaans market such as globalisation, anglicization and the impact of the electronic media on language preference and ability. The study also examines the specific challenges for Die Burger, especially in terms of not losing it's current readers, and secondly to survive in a market increasingly under pressure from multilingualism. / AFRIKAANSE OPSOMMING: Die doel van hierdie studie is primêr 'n ondersoek na die invloed wat veeltaligheid het op Afrikaanse koerante, met spesifieke verwysing na Die Burger (Wes-Kaap). Daar word ook 'n ondersoek gedoen na die oorsprong en ontwikkeling van Suid- Afrika se veeltalige bestel, die invloed van veeltaligheid op Suid-Afrika se persgeskiedenis, die koerantmark in Suid-Afrika, hoe koerante hulle in dié veeltalige mark posisioneer, 'n beskrywing van Die Burger se potensiële en werklike mark in die Wes-Kaap, hoe Die Burger hom in dié mark posisioneer, die uitdagings en invloed van veeltaligheid op Die Burger se mark, die maniere waarop Die Burger dié impak hanteer, en moontlike leemtes in die hantering daarvan. Die studie ondersoek verder die finansiële en bedryfsimpak van 'n veeltalige samelewing op koerante, strategieë vir oorlewing in 'n veeltalige mark, moontlike leemtes in dié strategieë, en doen moontlike oplossings aan die hand. Weens die elektroniese media soos televisie, radio en die internet word al meer Afrikaanssprekendes aan veral Engels blootgestel en is dit waarskynlik en moontlik dat al meer Afrikaanssprekendes ook gemaklik in veral Engels kan kommunikeer. Dit kan tot gevolg hê dat Afrikaanssprekendes, en dus Die Burger se primêre teikenmark, met toenemende gemak ook Die Burger se direkte kompetisie, naamlik Engelse dagblaaie, kan begin ondersteun. Die Burger sal dus nie meer kan staatmaak op taallojaliteit nie, maar moet op gelyke voet met Engelse koerante meeding vir Afrikaanssprekende lesers. Weens die uniekheid van die mark waarin Die Burger hom bevind, bestaan geen generiese model wat strategieë vir oorlewing binne dié mark uitstippel nie. Dus word in die studie 'n ondersoek gedoen na die invloede op die Afrikaanse mark soos byvoorbeeld globalisering, gepaardgaande verengelsing, en die invloed van die elektroniese media op die mark se taalvoorkeur en -vaardigheid. Die studie behels ook 'n ondersoek na die spesifieke uitdagings vir Die Burger, veral in terme daarvan om eerstens sy huidige lesers te behou, en tweedens om te oorleef in 'n mark wat toenemend die invloed voel van veeltaligheid.

Recruitment and selection has become a specialised industry and is competing in a global market. To remain competitive, recruitment agents have to stay ahead of their competitors, by providing an excellent service to customers and applicants, and by keeping up with technological developments in their field. The current investigation focuses on an assessment of the attitudes of recruitment agents in a selected area of the Western Cape Province to the use of computer-based management information systems as a recruitment tool. A questionnaire was distributed amongst recruitment agents in the identified area. It focused on recruiter biographical information, the services they offer, the methods and processes they use in recruitment, the knowledge and skills they need in their field, and their knowledge and attitude towards electronic-recruitment. The literature indicated a move towards using technology in the field of recruitment, and this was consistent with the findings of the study. Although the respondents were familiar with developments in technology used for recruitment, only a small number were familiar with the major business information systems, namely, SAP R/3, Oracle and PeopleSoft. Information specifically related to recruitment agents in South Africa was limited, but the study provided some insight into this field. It was found that recruitment agents disagree on what a good advertisement, as well as a good résumé, should contain, and this is problematic as these are two of the most important things that recruitment agents work with every day. The literature provided no indication of the qualifications needed by a recruitment agent, and resulting from this, a second finding of the study indicated that, according to the respondents, the qualifications needed by a recruitment agent are varied. It was found that qualifications of the sample group varied from only a school-leaving certificate to post-graduate degrees. A significant trend identified that only 24.2 per cent of recruitment agents are involved in research related to recruitment, and write articles related to their field. This contributes to the fact that so little information is available about South African recruitment agents. The study indicated that recruitment agents hold a positive attitude towards computer-based information systems, although they are accepted with caution because of various logistical problems in the South African market. The study also provided useful information to start a process of drawing up a profile of the South African recruitment agency business.

Magister Commercii - MCom / The South African government plays a direct and active role in facilitation the development of a skilled workforce. The effective mobilisation, development and utilisation of South Africa's human resource capacity are critical for the success of the economy, institution building and the transformation process. In this context, the development of a system of Recognition of Prior Learning is one of the government's significant initiatives. This research examined whether the policy documents of the universities in the Western Cape comply with the requirements of the National Government Recognition of Prior Learning policy. / South Africa

Thesis (MComm)--Stellenbosch University, 2002. / ENGLISH ABSTRACT: Historically health care in South Africa has been an area of great inequity. Health care was inequitable, inadequate and racially based. In order to redress the gap in the delivery of health care services, created by the previous dispensation of separate development, the National Department of Health has adopted a Primary Health Care (PHC) approach as the guiding principle for the reconstruction of the health system in South Africa. One of the pillars of this approach is the empowerment of communities to participate, thus moving from facility based- to community based health care. The aim of the National Health System (NRS) is to promote health and health knowledge, to provide an equitable, accessible, and appropriate health service, and to empower people to take greater responsibility for their own health. It is constructed around the belief that health for all cannot be achieved simply by improving the formal health system, but that a holistic and multi-sectoral approach is required. This thesis explores the community health worker (CRW) as a possible cost-effective and efficient supplementary service, to the current formal health system, to bridge the gap in the formal health system through the provision of PHC services in a rural setting. This was done through the economic evaluation of a CHW programme operating in the Winelands are of the Western Cape. The aim of this study was to evaluate and analyse the nature, performance, and costs of the programme and place it in context by comparison to other similar programmes. This comparison focused on physical characteristics, goals, and cost structures. It also aims to measure the direct and indirect impact of this type of intervention on the agribusiness sector as well as the local health authorities. The evaluation proceeded from the premise that the CHW programme, if implemented correctly with proper and appropriate training, and adequate post training support, will be a cost-effective and efficient model for the provision ofPHC services in this rural/farming area. The economic evaluation of this CHW programme required it to be viewed from two perspectives. The first component viewed the implementation of the programme from the perspective of the agribusiness sector. This aspect of the study included both a qualitative as well as a quantitative VIew of the costs, benefits (perceived or otherwise), and perceptions of the CHW intervention. The second component assessed the CHW programme within the context of a resource constrained public sector health budget. Since the implementation of this programme implies certain expenditures on the part of the local health authorities, these cost had to be identified and quantified to gauge the effectiveness of that expenditure. / AFRIKAANSE OPSOMMING: Geskikte en doeltreffende gesondheidsdienste in Suid-Afrika se onlangse geskiedenis was nog gereserveer vir 'n uitgesoekte groep mense. Die gesondheidstelsel was ontoereikend, onvoldoende en gebaseer op ras. Daar het 'n gaping ontstaan tussen die dienste wat gelewer is en die werklike behoeftes van die mense wat dit moes gebruik. Ten einde hierdie gaping aan te spreek het die Nasionale Departement van Gesondheid besluit om 'n Primêre Gesondheidsorg (PRe) benadering te volg wat klem plaas op die bemagtiging van plaaslike gemeenskappe deur deelname. Dit was 'n duidelike skuifvanaffasiliteit- na gemeenskap gebaseerde gesondheidsdienste. Die oorkoepelende doel van hierdie verskuiwing in fokus was om voorheen benadeelde gemeenskappe voldoende toegang te gee tot gesondheidsdienste en ook om hierdie dienste aan te pas by die behoeftes van sodanige gemeenskappe. Hierdie tesis ondersoek die Wynland distriksraad se Gemeenskap Gesondheidswerker Program as 'n moontlike koste-effektiewe stelsel vir die lewering van toepaslike primêre gesondheidsdienste in landelike areas. Die doel van die studie was die sistematiese ontleding van die werking en omvang van, en die kostes verbonde aan die implementering en onderhoud van hierdie program. Die studie poog om die impak van hierdie program op die formele landbou sektor asook die plaaslike gesondheidsowerhede te identifiseer en, waar moontlik en prakties wenslik, te kwantifiseer. Die ondersoek sluit in die stelselmatige ontleding van kostes en voordele vir die formele landbou sektor sowel as die plaaslike gesondheidsowerhede. Die kostes asook die kliniese uitkomste geassosieer met die implementasie van die Gesondheidswerker program sal dan in konteks geplaas word deur dit te vergelyk met ander soortgelyke programme wat in die verlede aangepak is. Die vergelyking sal fokus op die fisiese eienskappe, koste struktuur, bronne van ondersteuning en die primêre doel van die intervensie.

Thesis (M Social Work)--Stellenbosch University, 2003. / ENGLISH ABSTRACT: Social workers are increasingly being encouraged to include the economic development of their clients in the intervention strategies they apply. As a result of this, social work programmes with income generating activities are becoming commonplace within the social work arena. People with disabilities have been identified as a group that should be targeted for support in income generating activities and small business initiatives. An exploratory study of the effect of a social work programme on the lives of people with disabilities was undertaken. A literature study was conducted on perspectives and intervention strategies that are applied in social work intervention with people with disabilities. This included the ecological and strengths perspectives of social work as it applies to people with disabilities. The empowerment approach was described as an intervention strategy to be applied by social workers working with people with disabilities. Disability in South Africa was explored by focussing on the disability rights movement as well as the policies and institutions that affect the lives of people with disabilities. Little research has been done to explore the effect of social work programmes with income generating activities on the lives of the people involved in them. Exploratory research was done in the Western Cape using the interview survey for data collection,. The experiences of people with disabilities, who are members of a social work income-generating programme, were explored. Information obtained during the interviews is presented in four categories, namely: demographic information of the respondents, the nature of the respondents' disabilities, respondents' involvement in the programme and their awareness of their rights as people with disabilities. The study revealed that although, income generating activities were the focus of the programme, respondents did not identify economic rewards as the main reason for remaining in the programme. Respondents identified emotional and social rewards as being of most value to them in their membership of the programme. It is therefore concludedthat social work programmes should include both income-generating activities as well as activities that will enhance the emotional and social development of people with disabilities. / AFRIKAANSE OPSOMMING: Maatskaplike werkers word al hoe meer aangemoedig om die ekonomiese opheffing van hul kliënte in te sluit by die intervensie strategieë wat hul implementeer. Gevolglik word strategieë met inkomste-genererende aktiwiteite al hoe meer alledaags in die maatskaplike werk arena. Mense met gestremdhede is as 'n groep geïdentifiseer om ondersteuning in inkomste-genererende aktiwiteite en kleinsake inisiatiewe te ontvang. 'n Verkennende studie is onderneem om die effek van 'n maatskaplike werkprogram op die lewens van mense met gestremdhede te ondersoek. 'n Literatuurstudie is ook onderneem om die maatskaplike werk perspektiewe en intervensie strategieë wat van toepassing is op mense met gestremdhede, te beskryf. Dit het die maatskaplike werk ekologiese en sterkte perspektiewe ingesluit en ook hoe dit van toepassing is op mense met gestremdhede. Die bemagtigings benadering in maatskapike werk en die toepassing daarvan op mense met gestremdhede word ook beskryf. Gestremdheid in Suid-Afrika is verken deur te fokus op die gestremdheids regtebeweging, sowel as die beleid en instansies wat 'n effek het op die lewens van mense met gestremdhede. Min navorsing is tot dusver gedoen om die effek van maatskaplike werkprogramme met inkomste-genererende aktiwiteite op die lewens van mense met gestremdhede te verken. Verkennende navorsing is in die Wes-Kaap gedoen met behulp van onderhoude as 'n instrument vir data insameling. Die ervaringe van mense met gestremdhede, wie lede van 'n maatskaplike werk inkomstegenererende program is, is verken. Inligting wat ingewin is gedurende onderhoude word in vier kategorië aangebied, naamlik: demografiese inligting van respondente, die aard van respondente se gestremdhede, respondente se betrokkenheid by die program sowel as hulle bewustheid van hulle regte as gestremdes. In die studie is bevind dat alhoewel inkomste-genererende aktiwiteite die fokus van die program was, het respondente nie noodwendig die ekonomiese beloning as die hoof rede om in die program aan te bly, geïdentifiseer nie. Respondente het die emosionele en sosiale beloning geïdentifiseer as die aspek wat die meeste waarde vir hulle ingehou het. Die gevolgtrekking is dus dat maatskaplike werk programme beide inkomste-genererende aktiwiteite, sowel as aktiwiteite wat die emosionele en sosiale ontwikkeling van gestremdes aanmoedig, moet insluit.

Thesis (PhD)--Stellenbosch University, 2004. / ENGLISH ABSTRACT: This dissertation explores the notion of (higher) education transformation in relation to logically necessary conditions which guide the concept. These logically necessary conditions (constitutive meanings) include: equity and redress, critical inquiry, communicative praxis, and citizenship. I explore how instances of these logically necessary conditions manifest in institutional plans at the universities of Cape Town, Stellenbosch, and the Western Cape. My contention is that these institutional plans seem to be tilted towards the exclusive implementation of performance indicator measures which might undermine deep educational transformation. In turn, deep educational transformation requires that logically necessary conditions be framed according to an African philosophy of educational transformation. KEYWORDS: Higher education, education policy, transformation, conceptual analysis, logically necessary conditions. / AFRIKAANSE OPSOMMING: In hierdie proefskrif word die konsep (hoër) onderwystransformasie ondersoek soos dit logies in verhouding staan tot die voorwaardes wat die konsep rig. Hierdie logiesnoodsaaklike voorwaardes (konstitusionele betekenisse) sluit in: gelykheid en regstelling; kritiese ondersoek; kommunikatiewe praksis en burgerskap. Ek stelondersoek in oorlhoe voorbeelde van hierdie logiese-noodsaaklike voorwaardes in die institusionele planne van die universiteite Kaapstad, Stellenbosch en Wes-Kaapland manifesteer. Volgens my lyk dit asof hierdie institusionele planne neig na die eksklusiewe implementering van maatreëls wat optrede aandui wat in-diepte opvoedkundige transformasie mag ondermyn. Aan die ander kant vereis in-diepte opvoedkundige transformasie dat logies-noodsaaklike voorwaardes binne 'n Afrika filosofie van opvoedkundige transformasie vertolk moet word. SLEUTELBEGRIPPE: Hoër onderwys, opvoedkundige beleid, transformasie, konseptuele analise, logies-noodsaaklike voorwaardes.

The purpose of the study was to investigate the practices and challenges faced by primary schools in the Western Cape province when implementing the Integrated Quality Management System (IQMS) policy. The study concentrated mainly on monitoring and evaluation processes; as well as the relevance and appropriateness of the measures in place for refining the IQMS. In 1994, the attainment of democracy in South Africa brought radical transformation to the education system, which resulted in the development of various educational policies. One of these policies was the Integrated Quality Management System (IQMS), which was introduced in 2003. The IQMS was aimed at improving quality education delivery. However, based on learners’ academic and quality results in terms of progression over the past two decades, the South African education system may not have achieved all of its desired outcomes. The school development teams, especially those in rural and previously disadvantaged schools, do not comply with the principles of the IQMS policy and, as a result, fail in their mandate. The empirical approach employed in this study was successful in obtaining information from participants about the challenges they faced in implementing the IQMS policy. The study used qualitative approach. Participants included post-level one teachers as well as members of the school management team at five different schools. The research findings indicated that some schools only implement the IQMS to comply with the department requirements and to ensure that their educators receive the salary increments based on IQMS. Consequently, there is no real school development taking place. The study made a number of recommendations to consider with regard to effective implementation of IQMS in schools. It is recommended that the School Development Team (SDT) and the School Management Team (SMT) employ a well-adjusted approach to whole school evaluation, with a resilient effort on both professional development and performance appraisal in the engagement of whole school development. The study also suggests the appointment of Senior Education Specialists who will be based at every school and become part of the SDTs in order to assist the schools in converting evaluation into school development. Further suggestion is also made for performance agreements and targets linked to salary increments. / Educational Management and Leadership / Ph. D. (Education Management)

Study project (Mnutr) -- University of Stellenbosch, 2005. / ENGLISH ABSTRACT: Quality nursing care is characterised by clinical decisions based on critical and analytical thinking. The assessment, planning and implementation information which is used as basis for decision making must be recorded in the patient's record/file. The questlon is rai_sed whetherthe patient's record does indeed reflect critical and analytical thinking. The focus on the midwife's practices during professional conduct hearings which relate to intrapartum service delivery, led to the specific choice of population, namely intrapartum services delivery in Levell hospitals in the Western Cape. A non-experimental study whereby qualitative and quantitative data were collected, was performed in six (6) Levell hospitals. Check lists were compiled to evaluate the structure and facilities in which midwifery practice is executed. The records of 128 patients were analysed to specifically investigate the nature and extent of critical and analytical decisionmaking by midwives, and the extent to which the midwife really applies reflective practices. The results showed that record-keeping is not done optimally; that the partogram, which - - ---- is a comprehensive evaluation of the progress of_lab_2~1isJ not used and that the records did not indicate that the midwife applies critical and analytical thinking and acts accordingly. Recommendationsare that the proposals for the improvement of intrapartum service delivery, as made by Odendal (2004: ii-iv) and the Department of Health (2000: 42), are to receive immediate attention. It appears as if protocols and guidelines for emergency action and general safe practices do exist, but are not enforced. Continued inservice training receive priority attention. Core words: critical analytical thinking; midwife's practice and practices; intrapartum care service delivery / AFRIKAANSE OPSOMMING: Gehalte verpleegsorg word deur kliniese besluite wat op kritiese en analitiese denke gegrond word gekenmerk. In die pasient se rekord moet die ramings-, beplannings- en implementeringsgegewens gerekordeer word wat gebruik is as basis vir besluitneming. Die vraag ontstaan egter of die pasient se rekord wei kritiese en analitiese denke weerspieel. Die fokus op die vroedvrou se praktyke in professionele gedragsake wat met intrapartumsorgdienslewering verband hou, het tot die spesifieke keuse van die populasie, naamlik intrapartumsorgdienste in vlak 1-hospitale in die Wes-Kaapaanleiding gegee. 'n Nie-eksperimentele studie waartydens kwalitatiewe en kwantitatiewe data ingesamel is, is in ses (6) vlak 1- hospitale uitgevoer. Kontrolelyste is opgestel om die struktuur en fasiliteite waarbinne vroedvroupraktyke plaasvind, te evalueer. Die rekords van 128 pasiente is ontleed om spesifiek ondersoek in te stel na die aard en omvang van kritiese en analitiese besluitneming deur die vroedvrou, en tot watter mate die vroedvrou wei weldeurdagte praktyke toepas. Die resultate toon dat rekordhouding nie optimaal gedoen word nie; dat die partogram wat 'n omvattende evaluering van die kraamverloop is, nie gebruik word nie, en dat daar uit die rekords nie 'n aanduiding gevind kan word dat vroedvroue wei krities en analities dink en optree nie. Aanbevelings is dat die voorstelle ter verbetering van intrapartumsorgdienslewering 5005 gemaak deur Odendal (2004: iii-v) en die Departement van Gesondheid (2000: 42), indringend aandag moet geniet. Dit wil voorkom asof protokolle en riglyne vir noodoptrede en algemene veilige praktykvoering wei bestaan, maar nie toegepas word nie. Voortgesette indiensopleiding moet as 'n prioritieit aangespreek word. Kernwoorde: kritiese analitiese denke; vroedvroupraktykvoering; vroedvroupraktyke, intrapartumsorgdienslewering.

Thesis (MA)--Stellenbosch University, 2004. / ENGLISH ABSTRACT: This research investigates guidelines for a supervision programme for social workers in the service of the Provincial Administration Western Cape, Department of Social Services and Poverty Alleviation. In practice social work supervision is done at the organizations to develop young social workers' knowledge, skills and attitudes. This will enable them to develop professionally and to work independently. At the Department of Social Services and Poverty Alleviation supervision is also done with newly appointed social workers to empower them to work independently. Supervision in social work is 'n specialized method that enquires specific knowledge and skills. Effective and structured supervision's aim is to better the service rendering to the client. The Department of Social Services' vision and mission is also aimed at the best service rendering to their clients. The Department of Social Services and Poverty Alleviation has the problem that there is no guidelines to structure the supervision process. There for this research is aimed at the necessacity of guidelines for the practicing of social work supervision to get the results of better service rendering to the clients. To give the guidelines, there was a focus in this research report that includes 'n thorough literature study that describes the Department of Social Services and Poverty Alleviation's structure and the way supervision has been done up till this moment. The nature of supervision is also looked at in a theoretical way to broaden the knowledge of how supervision is supposed to be done. The empirical research involved the use of both qualitative an quantitative methods to explore the theoretical part of the research. An explo The fmdings of this study can be used as guidelines in the development of a supervision programme for social workers in the service of the Department of Social Services and Poverty Alleviation. / AFRIKAANSE OPSOMMING: Hierdie navorsing ondersoek riglyne vir 'n supervisieprogram vir maatskaplike werkers in diens van die Provinsiale Administrasie Wes-Kaap, Department Maatskaplike Dienste en Armoedeverligting. Maatskaplikewerk-supervisie word in die praktyk by organisasies beoefen ten einde jong maatskaplike werkers se kennis, vaardighede en houdings te ontwikkel om die maatskaplike werkers instaat te stel om professioneel te ontwikkel en onafhanklik te werk. By die Departement Maatskaplike Dienste en Armoedeverligting word nuwe maatskaplike werkers ook onderwerp aan supervisie ten einde hulle te bemagtig om onafhanklik hul werk te verrig. Maatskaplikewerk-supervisie is 'n gespesialiseerde metode wat spesifieke kennis en vaardighede vereis. Effektiewe, gestruktureerde supervisie het ten doel beter dienslewering aan die kliëntsisteem. Die Departement Maatskaplike Dienste se visie, missie en beginsels is daarop gerig om die kliëntsisteem van die beste dienste te voorsien. Die Departement Maatskaplike Dienste en Armoedeverligting se dilemma lê juis hierin dat daar nie 'n handleiding met riglyne bestaan ten einde gestruktureerde supervisie te doen nie. Hierdie navorsing is gerig op die noodsaaklikheid van riglyne vir die beoefening van maatskaplikewerk-supervisie ten einde kliëntediens te verbeter. Ten einde riglyne daar te stel, fokus die literatuurstudie op 'n bespreking van die struktuur van die Departement Maatskaplike Dienste en Armoedeverligting en die wyse waarop maatskaplikewerk-supervisie binne hierdie struktuur verrig word. Die aard van supervisie word ook teoreties bespreek ten einde teoretiese kennis uit te brei oor hoe supervisie behoort gedoen te word. Die teoretiese deel van die verslag word uitgebrei in die empiriese ondersoek, deur ontleding en bespreking van die resultate van die ondersoek. 'n Verkennende studie is benut en beide kwalitatiewe en kwantitatiewe metodes is gebruik om die inligting van respondente te bekom. Die bevindinge en resultate van die ondersoek is geanaliseer en vergelyk met die literatuur en sekere aanbevelings is gemaak. Die bevindinge van hiedie studie kan as riglyn gebruik word vir die samestelling van 'n supervisieprogram vir maatskaplike werkers in diens van die Departement Maatskaplike Dienste en Armoedeverligting.

Thesis (M Social Work)--Stellenbosch University, 2002. / ENGLISH ABSTRACT: The purpose of this study is to provide a theoretical and practical guidelines for the implementation of employee assistance programmes at the Department of Correctional Services in the Western Cape. An explorative research design was used. The historical development of occupational social work international as well as the historical development of occupational social work in the South African context was discussed. The nature and content of employee assistance programmes is also discussed. Attention was given to employee assistance programmes within the organizational context. The functions of the EAP practitioner as well as the current nature and content employee assistance programmes within the Department of Correctional Services is discussed. The roles, knowledge and skills of the occupational social worker is also discussed. An empirical investigation was undertaken in which SIX EAP practitioners participated for the purpose of the study a questionnaire was designed. A structured questionnaire as well as interviews was conducted in order to gather data. Certain recommendations are made based upon the conclusions and findings. / AFRIKAANSE OPSOMMING: Die doel van hierdie studie is om 'n teoretiese en praktiese riglyne daar te stel vir die implementering van werknemershulpprogramme binne die Departement van Korrektiewe Dienste in die Wes-Kaap. Daar is van 'n verkennende navorsingsontwerp gebruik gemaak. In die studie is die ontwikkeling van bedryfs maatskaplike werk internasionaal sowel as in Suid-Afrika bespreek. Die aard en omvang van werknemershulpprogramme is bespreek. Daar is aandag geskenk aan werknemershulpprogramme binne organisasie verband. Die funksies van die werknemershulpprogram praktisyn sowel as die huidige aard van bedryfs maatskaplike werk binne die Departement van Korrektiewe Dienste is bespreek. Die rolle, kennis en vaardighede van die bedryfs maatskaplike werker is ook bespreek. 'n Empiriese ondersoek is gedoen waarvan ses werknemerhulpprogram praktisyns deelgeneem het. Vir die doel van die empiriese ondersoek is 'n vraelys ontwerp. Daar is gebruik gemaak van 'n gestruktureerde vraelys en onderhoude om data te versamel. Aan die einde van die studie word daar sekere aanbevelings gemaak wat gebaseer is op die gevolgtrekkings en die bevindings van die studie.