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Uttryck och intryck : En studie om skillnaderna mellan avsikt och uppfattning på Windows Live Messenger / Expression and impression : A study of the differences between intention and conception on Windows Live MessengerAhlm, Caroline January 2010 (has links)
Face-to-face communication is always complemented with non-verbal signals that give us clues as to how a message shall be interpreted, but as communication is moved online the possibilities to express oneself becomes more limited. This paper focuses on the instant messaging client Windows Live Messenger and three of the non-verbal functions that it provides (nudges, winks and emotes). The purpose of the paper and its underlying study is to compare the senders' intentions with the receivers' conceptions when it comes to these functions. The study was done as a questionnaire with two different versions of the questions, one looking at the senders' intentions and the other at the receivers' conceptions. The results were then compared in order to look for tendencies. The results showed that the most common intention among the senders was also the most common conception among the receivers, but that the rest of the attitudes didn't match at all. The functions that are supposed to help the conversation flow often create ambiguity instead and lead to vagueness, misconceptions and annoyance. / Kommunikation som sker ansikte mot ansikte kompletteras alltid med icke-verbala signaler som ger ledtrådar till hur ett budskap ska tolkas, men i och med att kommunikationen flyttas online begränsas möjligheterna att uttrycka sig. Uppsatsen fokuserar på chatt-tjänsten Windows Live Messenger och tre av de icke-verbala funktioner som den tillhandahåller (vibbar, blinkningar och uttryckssymboler). Syftet med uppsatsen och dess bakomliggande studie är att jämföra avsändarnas avsikter med mottagarnas uppfattningar när det gäller dessa funktioner. Studien utfördes med kvantitativ metod i form av en enkätundersökning. Respondenterna fördelades jämnt mellan två olika enkäter vilka behandlade avsändarnas avsikter och mottagarnas uppfattningar var för sig. Resultaten av de två enkäterna jämfördes sedan med varandra i ett försök att avläsa vissa tendenser. Analysen visade att den vanligaste avsikten hos avsändarna också var den vanligaste uppfattningen hos mottagarna, men att resterande åsikter inte alls stämde överens. Funktionerna som ska hjälpa konversationen framåt visar sig istället vara mångtydiga och leda till så väl oklarheter som missförstånd och irritation.
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Internet et Windows Live Messenger (ex MSN) chez les adolescents. : usages et liens sociaux : entre performance et évolutions ? / Use of Internet and Windows Live Messenger (ex-MSN) among young people : evolving user habits and social relationsBrachotte, Gilles 01 December 2010 (has links)
Cette recherche s’interroge sur les pratiques et les usages d’Internet et de Windows Live Messenger. Elle dresse un panorama des usages d’Internet et de WLM chez l’adolescent et analyse leur appropriation dans une phase où l’individu est en expérimentation et en quête d’identités sociale et culturelle. Nous étudions les spécificités de WLM et les types de sociabilité qui se tissent par son biais. Les résultats mettent en évidence la permanence ou l’évolution des pratiques des objets étudiés. Nous nous interrogeons sur les traits permettant de définir, socialement et techniquement la « culture jeune » et mettons en exergue un ensemble de critères spécifiques à la diffusion et à l’appropriation d’un dispositif par les adolescents. Comprendre et analyser l’usage social de WLM permet de saisir les termes relationnels de son insertion et les changements sociaux et culturels induits par les pratiques. Pour cela, le corpus est constitué de deux enquêtes séparées de 3 ans auprès de collégiens, lycéens et étudiants de Côte d’Or. D’un point de vue théorique, le travail s’appuie sur la sociologie des usages et permet d’étudier Internet et la WLM comme des dispositifs socio-techniques. Cette perspective questionne les concepts de culture numérique, de fractures numériques et sociales, d’usage social et de lien social. Une dernière partie de cette thèse établie des préconisations de développement des TIC en Bourgogne et en zone rurale. Nous avons procédé à trois entretiens avec les sénateurs de Côte d’Or afin d’avoir la vision politique d’acteurs de terrains locaux et nationaux, sur le rôle et les enjeux des TIC dans l’aménagement du territoire et dans leurs implications au service du lien social et de la cohésion sociale. / This thesis examines the practices and uses of the Internet and of Windows Live Messenger. It charts out different uses of the Internet and WLM among young people, and analyses the way they are adopted, at a time when the individual is experimenting with social and cultural identities. It deals with the specificities of WLM, and the types of sociability associated with it. The results of the study show that practices linked to the objects studied evolve in some areas, while remaining stable in others. The thesis seeks to establish the key traits which go to make up, socially and technically « young people’s culture », and lays out the different criteria specific to the propagation and adoption of a technical artifact by young people. Understanding and analyzing the social uses of WLM allows us to identify the relational context surrounding its insertion and the social and cultural evolutions implied by associated practices. For this reason, the study is based on a corpus composed of two empirical data-sets, recorded three years apart, involving middle-school, high-school and university students from the Côte d’Or region of Burgundy. From a theoretical viewpoint, the study is based on user sociology and approaches the Internet and WLM as social and technical artifacts. This perspective questions the concepts of digital culture, of digital and social divides, of social use and of social relations. A final part of the thesis applies the findings to the development of ICT in Burgundy and in rural regions, in the form of a set of guidelines. A series of three interviews were conducted with local politicians elected to the French senate, in order to establish the vision of political leaders both on local and national levels, concerning the role and the issues surrounding ICT from the point of view of urban development, and their implications, in terms of social relations, for maintaining social cohesion.
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