This study explores ways in which workers understand learning in relation to their work. The participants worked in Ontario women's shelters. The research method applied in this study was phenomenography. Eight women's anti-violence workers shared insights through semi-structured interviews. Four qualitatively different ways of understanding learning in anti-violence work emerged from the data. The study suggests that women's anti-violence workers understand their learning as deeply embedded in their work contexts and in the changes they are trying to effect. The scope and focus of these changes varied. The findings of this study could assist in the development of conceptual frameworks for training anti-violence workers. The researcher also suggests that communities of practice may be critical forums for learning, as they are designed for situated workplace learning, and can evolve with changing contexts.

Community workers supporting adults with intellectual disability get a lot of positive impact from their work. However, staff are also required to deal with challenges such as aggressive behaviours which can be associated with burnout. This thesis used a cross-sectional mixed methods design consisting of survey data analysis and qualitative interviews. The study aims were to examine staff report of emotional difficulties related to working with aggressive behaviours and use of available workplace resources. Staff frequently reported experiencing emotional difficulties; however use of workplace resources was low. Findings fit within existing models of general health service utilization with workplace resource use affected by: preventing and coping, severity threshold, enabling factors and cost versus benefit appraisal. Some unique factors included o-worker relationships, finding relief, lacking or inflexible rules and organizational focus on the service recipients. Multi-faceted interventions are likely to be the most successful in improving staff and related organizational outcomes.

The purpose of this thesis was to investigate the effect of exposure to multicultural and colour blind ideologies on discrimination in individual selection decisions, and diversity in team selection decisions. One hundred and fourteen participants role played a hiring manager in a large government organization, and were assigned to a multicultural, colour blind or control condition. Participants rated either an Arab Muslim or a White Canadian job applicant, and then selected a team to form a task force from a diverse pool of employees. However, the diversity ideology espoused by the organization did not have an effect on the individual or team selection decisions that participants made, or on attitudes towards diversity issues in the workplace. Possible explanations for non-significant results and implications for practice are discussed.

Following a meso-contingency approach (Rousseau & House, 1994), this study examined the relationship between efficacy beliefs and effectiveness outcomes in a team context. Specifically, the interaction effects of self-efficacy and group efficacy as well as their direct effects on effectiveness outcomes at the individual level and at the group level were examined. Forty-two work teams (174 members and 42 supervisors) from several industries within Western Canada completed a survey assessing their efficacy beliefs, their attitudes at work, and their performance. The cross-level hypotheses revealed that self-efficacy positively related to individual effectiveness and to team attitudes but not to team performance. Group efficacy positively correlated with team effectiveness but not with individual effectiveness. Moreover, group efficacy as a shared belief and as a perception of individual team members was hypothesized to moderate the relationship between self-efficacy and team members’ effectiveness. However, these moderation hypotheses were not supported. / ix, 105 leaves ; 29 cm

The purpose of my research is to describe and analyze the facets of the learning culture in one non-profit organization. Based on my reading, I define a learning culture as: the observable and unobservable processes, structures, norms, and communication patterns that support ongoing, work-related, learning for employees. I relied on Schein’s (1985, 1992, 2004) levels of culture theory to guide my study. Schein posits that culture must be explored at three levels: “artifacts” (observable symbols and structures), “espoused beliefs and values” (the articulated ideologies of the organization), and “underlying assumptions” (the unconscious beliefs that are shared amongst members of a group). Accordingly, I selected a three-phase qualitative approach to provide a rich description of one organization’s learning culture. Using semi-structured interviews, focus groups, and document analysis, I investigated the firm’s learning culture. I targeted two groups: organizational representatives and employees. I further divided my employee group into two subgroups: administrators (management) and frontline employees (those who provide direct care for clients), in order to glean a broad perspective of the learning culture and how different groups perceive that culture. My research allowed me to describe the organization’s culture of learning. I uncovered a mismatch, however, between the organization’s espoused values regarding work-related learning and the employees’ perspectives on their learning. The organization articulates that it actively promotes and encourages learning for its employees; yet, the employees perceive their learning to be supported, but not readily encouraged. I tentatively conclude that perspectives on learning seem to be a function of employee role. This study offers some insight into the challenges of investigating an organization’s culture, both theoretically and methodologically. / Thesis (Master, Education) -- Queen's University, 2011-03-27 09:20:58.606

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Increasingly, knowledge-based tasks such as new product development and market research are being conducted by geographically dispersed teams. Early evidence from knowledge-based view of the firm and geographically dispersed work literatures suggests that at least four kinds of knowledge gaps---transactive memory system, mutual knowledge, categorization and situated knowledge---exist because of the (dispersed) structure of the knowledge management context . Dispersed members therefore cannot take for granted that they have a common context, making dispersed collaboration problematic. / The dissertation - a qualitative, theory-generating exercise - seeks to address the question, 'how do dispersed teams collaborate to create useful knowledge?' Specifically, the research question examines the integral elements of the knowledge creation process, the negotiation of knowledge gaps for co-creating a common context, and the association between the negotiation of these gaps with the efficiency of the knowledge creation process, effectiveness of new knowledge created, and cohesion in the team. This research has been conducted in two phases - an exploratory ethnographic study followed by a replication study. / Analysis of the data instead directed my attention to the critical role of moderating variables such as degree of familiarity among dispersed team members, degree of redundancy of knowledge structures among them and the nature of task on the perceived presence or absence of gaps. These findings clarify the literature by differentiating between the structure and the properties of the knowledge management context and therefore develop a more comprehensive model of these moderating variables that have the potential to affect the dispersed knowledge creation process. Specifically, the findings demonstrate that degree of redundancy is positively associated with the efficiency of the knowledge creation process. These studies also suggest that dispersed collaboration may be less different from collocated collaboration than previously thought. Finally, these studies contribute to the dispersed work literature by suggesting that all kinds of dispersed work are not alike and face-to-face meetings may not be necessary for all types of dispersed work. / These findings are used to develop a theory of dispersed knowledge work and have implications for determining whether and in what contexts geographic distance matters for conducting knowledge work. One implication is that perceptions of distance may be at least as important as the objective aspects of distance. Another implication is that whether geographic distance matters will actually depend upon the competitive strategy of the firm.

This study investigates individual creative performance in the context of social networks in medium sized work groups (n = 15 - 25) by combining individual, contextual, and social network antecedents. It is an effort to build a balanced model that takes into account the position of the individual within the social system, as well as individual motivation and perceptions of organizational context. The results show that the effects of motivational and contextual factors on creative performance are mediated by creative behavior performed by the individual. The individual's position in the social network and the nature (strong or weak) of the individual's ties with others in the network, in contrast, exercise both direct and indirect effects (via creative behavior) on creative performance. As predicted, intrinsic motivation, empowerment, and organizational support had positive effects on creative performance. Surprisingly, formal structure also exerted a positive influence on creative performance. Another unexpected finding is that both local brokerage and weak ties exerted overall negative effects on creative performance. As hypothesized, centrality exerted a strong positive effect on creative performance. The results, which are in part inconsistent with previous findings, suggest that the direction of the effects of both social network position and tie strength on creative performance may depend on group size, and that ego network characteristics also affect perceptions of the organizational context. The preferred model showed a strong fit to the data, providing support for the inclusion of network variables in any comprehensive theory of creative behavior in organizations.

<p>The aim of this study was to develop guidelines for an HIV/AIDS support programme for teachers. In order to achieve this goal, Intervention Research: Design and Development model by Rothman and Thomas (1994) was adopted to guide the research process. Intervention research is a form of applied qualitative research utilized by researchers to design and develop interventions to ameliorate social problems. Intervention research: design and development model has six phases and unique operational steps to follow in each phase. The researcher adopted the first three phases to facilitate the design of the guidelines to assist with development of a programme to support teachers. Problem analysis and project planning is the first phase. In this phase, the aim was to understand the experiences of HIV/AIDS among teachers and in schools. Information was gathered from HIV/AIDS co-ordinators, principals, teachers living with HIV.</p>

This study utilises a multi-conceptual framework to critically and comparatively examine central issues and concerns relating to women in management generally and more specifically in the public and private sectors. The case studies of the banking and education sectors in the Durban area form the focus of this effort. Specifically, the main aspects of the primary research undertaken pertain to: perceptions of employees (both at management and non-managerial staff levels) in the banking and education sectors towards women in management; an appraisal from a management perspective, of existing policies and programmes aimed at eliminating gender discriminatory practices within the private and the public sectors; an examination of the impact that gender equity practices has on human resource planning, especially at the management level, in the private and public sectors; and an assessment of training and support programmes in place to assist women managers. Questionnaire surveys were undertaken with 50 female managers from each sector, 25 male managers from each sector and 25 non-managerial staff from each sector. Therefore, in total 200 interviews were conducted. Additionally, participatory focus group discussions were conducted with groups of both female and male managers and non-managers. The study reveals that women form an integral part of human resources in the banking and education sectors. For several decades women have entered jobs in these sectors and many women have moved up to managerial levels. However, most of these positions remain at lower and middle-management levels. Additionally, there are several problems that women in management experience. The main conclusion is that there are no notable and significant differences between women in management in the public and private sectors. This reinforces ILO's (1998) position that the challenges faced by women in management are ongoing and widespread. Problems facing women in management are complex and multidimensional. There are numerous factors that contribute to existing trends and explain the poor participation and performance of women in leadership positions. No single strategy or initiative can address the challenges faced by women in management and increase women's presence in leadership positions in both the public and private sectors. It is therefore imperative that issues pertaining to women in management be addressed from a range of perspectives: policy aspects, raising awareness of key considerations, improving skills and competencies of women (especially creating conditions and opportunities for development and capacity building), changing institutional and corporate structures and procedures as well as changing attitudes of men and women towards women in management and leadership positions. In essence, it is necessary to create a more enabling, women-friendly environment. / Thesis (PhD)-University of KwaZulu-Natal, 2005.