Mattering involves feeling as though oneself belongs in a community and tends to influence one’s college experience. The issue of mattering has been explored in social psychology and education literature. Such research has sought to understand the transitions and necessary role changes of college students. Unfortunately, there has been a lack of studies on perceived mattering within one specific college student population—student veterans and active service members (SV/ASM). Higher learning institutions have expressed concerns about the academic progress of the SV/ASM population upon transitioning into college. However, no previous studies have examined the relationship between SV/ASM’s sense of mattering and their academic success. As such, the purpose of this study was twofold. First, it attempted to develop a mattering scale in order to examine SV/ASM mattering. Second, it explored the predictive ability of perceived mattering variables to SV/ASM’s academic success, as measured by their cumulative grade point average (GPA). The Mattering Scales for Adult Students in Higher Education (MHE) was used in this quantitative study with demographic questions. A sample of 129 SV/ASM enrolled at a research-based university in the midwestern region of the United States was used in this survey. An exploratory factor analysis was applied to operationalize the construct of mattering from MHE in order to investigate the SV/ASM’s feelings of mattering regarding the higher education environment. Hierarchical multiple regression analyses were utilized to examine the effects of the mattering variables from MHE on the SV/ASM’s GPA. This study found that four mattering dimensions in the higher education environment could be employed to measure SV/ASM’s sense of mattering: peers, faculty, advising, and administration. The findings revealed that the SV/ASM generally have a neutral sense of mattering to their non-military peers and the university’s administration, while expressing a positive sense of mattering to their faculty members and advisors. The findings also indicated that peers and administration may impact SV/ASM’s academic success. Therefore, higher learning institutions should strive to provide tailored administration and positive peer interactions for SV/ASM in order to promote their overall academic success in higher education.

建構優質的電子化政府，首要條件是提供民眾整合型一站式服務的入口網站，達成一站式服務，除共用基礎設施服務外，應具備介接整合各機關資訊與線上服務的能力。過往政府推動電子化政府，雖然已獲得相當成就，但各機關資訊系統整合程度不足，多數服務尚無法提供跨機關主動服務，本研究是藉由文獻的蒐集與研究，並以創新的思維，提出政府主動服務的經營模式，並採個案研究方法，驗證所提出之模式的可行性，因此，在研究方法上，將著重現實現象的整理與未來環境、機制的設計，即採行從當前環境到期望環境藍圖(From AS-IS to TO-BE)策略分析的研究模式。 本研究結果發現：1.各國政府以實現「全政府」作為主要策略，顯示推動資訊系統整合仍為主要工作。2.藉由Web2.0 使用戶間強大連結力，企業可以快速產生新的商業模式，提升企業網站的知名度與使用度。3.本研究提出改變電子化政府服務型態的三要素，資訊代理人、以家戶為主體、為顧客提供Web2.0平台。4. 本研究將網站的服務分為九種型態，提供網站服務轉型參考。5.本研究提出以CRM建構前瞻性主動服務的理念，整合內部資訊與顧客喜好，主動提供顧客服務。 政府Myegov入口網與民眾e管家，本研究提出主動服務的改造建議有：1.Myegov入口網應提供元件共享、資訊透過RSS互通。2.提供跨機關主題式服務、提供民眾可自行訂製、設計自己符合自己需要的e政府管家。3.以「家」為主體的理念，引導政府透過政府共享式服務平台，主動整合後台資訊系統。4.運用資料倉儲系統，建立市民關係管理共享式資料庫，提供民眾前瞻性主動服務。 / In order to construct a high-quality e-government, an integrated one-stop-shop service portal must be provided to the general public. In addition to sharing the services of IT infrastructure, to achieve the integrated one-stop service is also necessary to provide interfaces for all departments so that their information and services can be integrated. In the past, the government has reached many achievements in transforming many of the governmental related processes electronically. However, the integrated information system between different levels and/or ministries is not enough to provide the general public certain interdepartmental services actively. It is the hope of this research to discover an efficient strategy to push for better proactive e-government service model and to provide such strategy to the government for further reference. According to this research is hoping to use innovative thinking to come up the proactive e-government service model based on the collection and research of various documents and literature. This study will also use related e-government research cases for feasibility study on the model proposed. As such, this research stressed on current condition and future context, the design of mechanism, employing in “As-Is to To-Be” strategic analysis research model. This result of study is found: 1.The governments of various countries promote the e-government's main strategy as the future service was still realizing on the information-intensive society of “the whole government”. It shows that various countries are pushing the work on information system integration. 2. Web2.0 is not only a new information technology, but the mechanism that enterprises are used for interacting with end user and offer the space to user by sharing information at the same time. According to leverage the linkage through powerful strength on Web2.0 service use, enterprises can produce the new business model timely and improving enterprise website’s popularity and utilized degree. 3. To create the innovative e-government service, this research proposed three key elements to change government's service type and performance measurement, including “the information agent”, “relies mainly on family one”, “offers Web2.0 service platform to customer”. 4. This research based on web information providing method and service attribute to defined the nine kinds of service model to transforming the portal service as proactive service type. 5. The research proposed and constructed the “customer first” proactive service theory and integrated the customer relevant information and favor internally to providing many of services proactively. Moreover, based on Myegov portal and e-housekeeper, the research proposed active service transformation items are: 1. Myegov portal should provide Portlet-based shared components, RSS subscribing and exchanging service. 2. Offering the topic type’s Blog service by cross departments; offering general public to define, design their own custom e-housekeeper services through e-government. 3. According to “the family” theme’s concept, government should provide the integrated back-end IT system through the shared service platform actively. 4. Use the data warehouse system to gather the department and people relevant information, and build up the shared database on customer relationship management system to provide the “customer first” proactive service.

I described topics related to the title of the thesis in its theoretical part and in that way I made a comprehensive survey focused on the social fieldwork in families. The first target of the thesis was - to learn the experience of some chosen non-profit-making organizations which deliver socially activating services to families with children. The qualitative research, the method of questioning and the technique of semi-standardized interview were used for achieving my objective. The same kinds of research, method and technique were used for achieving my second objective, i.e. - to map the status of delivering socially activating services to families with children in the South Bohemia region which realize saving of families. I carried out two kinds of interviews; the first one - in non-profit-making organizations; the second one - with some OSPOD{\crq}s women-workers in České Budějovice. The set aims were fulfilled. Then, on the base of the detected data, I formulated my findings. My findings confirmed that the experience of organizations which deliver socially activating services to families with children is consistent. Employees of non-governmental non-profit-making organizations indicated that the functioning of their organizations is successful and that they cope with their purposes and aims. The women-workers of OSPOD concurred in their statements that the kind of work with families seemed beneficial and the women-workers were open for cooperation with organizations in that field, which is an important aspect for those organizations. The current situation in delivering socially activating services to families with children in the South Bohemia region is not unsatisfactory, but it is not fully cowered yet. There is no organization fully focused on the saving of families, especially in some border areas of the region. My interviews contributed to the creation of my project design of a non-governmental, non-profit-making organization. On the base of the project design socially activating services (fieldwork form) for families with children in the South Bohemia region could be realized (under the law No. 108/2008 of Collection of Law {--} Social Services Act). In this way the project is the practical output of my thesis and it can be used for the creating of an organization focused on the saving of families in the South Bohemia region. The project and its implementation expect cooperation with experts qualified in that field. If the project is realized, the number of socially activating services in the South Bohemia region will increase and the only organization focused wholly on the saving of families will be created.