<p>Det är viktigt med ett effektivt samarbete och en välfungerande kommunikation i dynamiska miljöer, till exempel vid släckningsarbetet av en brand. Bristande kommunikation i en sådan miljö skulle kunna få förödande konsekvenser.</p><p>Denna uppsats bygger på material från studien ”Bridging Cultural Barriers to Collaborative Decision Making in On-Site Operations Coordination Centers”, där 32 svenskar samarbetade i olika lagkonstellationer med att släcka simulerade eldar i mikrovärlden C3Fire.</p><p>Kommunikationsteorier visar på att personer samtalar med varandra efter en viss struktur; deras yttranden tenderar att komma i par, så kallade närhetspar. Denna studie syftade till att undersöka närhetspar i beställningssekvenser, i form av en beställning av vatten och/eller bränsle följd av en bekräftelse. Till sin hjälp hade försöksdeltagarna en datorskärm med en karta samt tillgång till ett e-postverktyg för att kommunicera inom laget. Varje person genomgick åtta spelomgångar, vilket resulterade i totalt 64 spelomgångar. De lag som lyckades släcka elden antogs ha större andel närhetspar i beställningssekvenserna, vilket innebar att de skulle bekräfta varandras beställningar mer kontinuerligt än de lag som inte lyckades släcka elden. För studiet av närhetsparen kategoriserades e-postmeddelandena från samtliga spelomgångar, för att se hur strukturen i kommunikationen såg ut.</p><p>Resultatet visade på att något annat måste ha påverkat de medverkandes prestation, eftersom det inte fanns någon påtaglig skillnad i andelen närhetspar i beställningssekvenserna mellan de olika lagen. Det uppmärksammades att de inte bekräftade varandras beställningar endast genom e-postmeddelanden utan även genom direkta manipulationer. Anledningen till detta antas vara att alla lagmedlemmar blev presenterade samma information på sina datorskärmar, vilket frambringade en mer implicit kommunikation.</p> / <p>Efficient communication and cooperation is important in dynamic environments, for instance in fire-fighting teamwork. A lack of communication in this environment could cause devastating consequences.</p><p>This Master’s thesis is based on material from ”Bridging Cultural Barriers to Collaborative Decision Making in On-Site Operations Coordination Centers”, a study where 32 Swedes collaborated in teams conducting fire-fighting exercises in the micro-world C3Fire.</p><p>Communication theories propose that people talk with each other after a certain structure; their utterances tend to come in pairs, so-called adjacency pairs. The purpose of this study was to examine adjacency pairs in request sequences, in form of a request for water and/or fuel followed by a confirmation. The participants had access to a computer screen with a map together with an e-mail tool, to communicate within the team. Every person participated in eight rounds of the game, which resulted in 64 rounds of the game altogether. The teams who managed to extinguish the fire were assumed to have a larger amount of adjacency pairs in their request sequences than the teams who did not extinguish the fire. For the study of the adjacency pairs, the e-mails were categorized, to see what the structure of the communication looked like.</p><p>The result showed that some other factor must have influenced the participants’ performance, since there was no obvious difference in the amount of the adjacency pairs in the request sequence between the teams. It was observed that the team members did not confirm each other’s requests just by sending e-mail, but also by direct manipulations. The reason for this is assumed to be that every member of the team was shown the same information on his computer screen, which gave rise to a more implicit communication.</p>

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This dissertation analysed the interactions between instructors and students in a language classroom in Russia. Using video-recorded data, instructor interviews, and student assessments from English classes at a private language school for children in the Urals region of Russia, a Conversation Analytic [CA] framework was employed to determine: how the talk (specifically turn-taking, adjacency pairs, and repairs) was sequentially organised; if and how the institutional setting constrained the talk; and if previously determined 'universal' structures of talk applied to this Russian academic discourse. This research also tested the hypotheses that the 'universal' structures of talk would apply regardless of gender, but would be used differently by the boys and girls, and by the instructors interacting with them. The relevance of the participants' institutional identities or gender to the interaction was also examined. The analysis showed that the participants did orient to their institutional identities of instructor or student, and the institutional setting did constrain the organisation of talk. The instructors' responses to the interviews and 'student assessment' questionnaires showed that they generally had positive attitudes toward girls and mixed attitudes toward boys. While the underlying sequences, the universal 'rules' of interaction, applied to interactions with both boys and girls, how (and how frequently) the sequences were used did vary by gender (i.e., typically 'male' and 'female' speech styles). Also, some of the organisation of talk showed that the instructors did orient to the students' genders in the classroom. This research is significant as the first CA study of the sequential organisation of talk in an institutional setting in Russia. In general, this research contributes to the CA findings on the organisation of talk in different languages, cultures, and settings; specifically, it provides the first point of comparison of Russian classroom interactions, from a CA perspective, with the large corpus of data already collected in classrooms in the Western tradition of education. Finally, this research is significant as it provides a thorough microanalysis of the relativity of gender-specific verbal behaviour; the analysis also shows how the instructors behave verbally, and in this way produce gender-specific communication styles. / Slavic Linguistics

The main purpose of this study is to conduct a contrastive analysis on a corpus of Swedish and Spanish family conversations with respect to two adjacency pairs: opinion-agreement/disagreement (OADs) and offer-acceptance/rejection (OARs). On one hand, from a structural perspective, based on the methodology of Conversation Analysis, one of the objectives is to observe how (dis)preferred turns of the OADs and OARs are managed by the interlocutors. On the other hand, from a functional perspective, based on the methodology of Sociocultural Pragmatics, the intention is to study how face is constructed and how politeness is managed by the family members when expressing OADs and OARs. The structural analysis of OADs and OARs shows that the majority of agreements and acceptances follow the rules for preferred turns proposed by orthodox conversation analysts, i.e. they appear directly after the first part of the adjacency pair (opinion or offer), and they are brief and unambiguous. However, the structural analysis also reveals that 70% (Swedish corpus) and 72% (Spanish corpus) of the disagreements as well as 64% (Swedish corpus) and 70% (Spanish corpus) of the rejections have a tendency to not follow the proposed rules for dispreferred turns, i.e. they are not delayed or accompanied by hesitations, justifications, etc. and nor are they evaluated as dispreferred by the participants. This indicates that social perspective, especially face, has to be considered when deciding what is considered (dis)preferred. The functional analysis of the OADs indicates that the majority of the disagreements in both Swedish (68%) and Spanish (79%) corpus are not mitigated, but rather are expressed in a fairly direct manner. Swedes tend to avoid disagreements, and therefore we expected to find a major difference between the two groups. One explanation could be that family members enjoy close relationships, and therefore the Swedes feel free to express their disagreements. As for the impact on the family members face, in both groups, it is both autonomy face and affiliation face that are influenced when OADs are expressed. As for agreement, for example, it is usually autonomy face that is affected. We interpret this as a way for the participants to show that both speakers and listeners have valuable opinions that deserve to be both voiced and commented on. This reveals the more discursive (rather than ritual) nature of OADs. In addition, the functional study of OARs shows that acceptances and rejections in both corpora are expressed using both ritual and attenuating politeness according to the norms required by the situation. Concerning the impact on face, autonomy face has different requirements in the two cultures: in the Swedish conversations, it is important to offer food without insisting several times, and in the Spanish corpus, it is important to offer food more than one or two times, and there is also a tendency to refuse the offer several times before accepting it. Therefore, according to one’s situational role, one has to know how to both give and receive offers, which points to the more ritual nature of OARs. Finally, we want to emphasize that by adding a social perspective to the structural one, we can interpret the meaning of the conversations in a way that provides a broader understanding of what is being said as participants express OADs and OARs.

Det är viktigt med ett effektivt samarbete och en välfungerande kommunikation i dynamiska miljöer, till exempel vid släckningsarbetet av en brand. Bristande kommunikation i en sådan miljö skulle kunna få förödande konsekvenser. Denna uppsats bygger på material från studien ”Bridging Cultural Barriers to Collaborative Decision Making in On-Site Operations Coordination Centers”, där 32 svenskar samarbetade i olika lagkonstellationer med att släcka simulerade eldar i mikrovärlden C3Fire. Kommunikationsteorier visar på att personer samtalar med varandra efter en viss struktur; deras yttranden tenderar att komma i par, så kallade närhetspar. Denna studie syftade till att undersöka närhetspar i beställningssekvenser, i form av en beställning av vatten och/eller bränsle följd av en bekräftelse. Till sin hjälp hade försöksdeltagarna en datorskärm med en karta samt tillgång till ett e-postverktyg för att kommunicera inom laget. Varje person genomgick åtta spelomgångar, vilket resulterade i totalt 64 spelomgångar. De lag som lyckades släcka elden antogs ha större andel närhetspar i beställningssekvenserna, vilket innebar att de skulle bekräfta varandras beställningar mer kontinuerligt än de lag som inte lyckades släcka elden. För studiet av närhetsparen kategoriserades e-postmeddelandena från samtliga spelomgångar, för att se hur strukturen i kommunikationen såg ut. Resultatet visade på att något annat måste ha påverkat de medverkandes prestation, eftersom det inte fanns någon påtaglig skillnad i andelen närhetspar i beställningssekvenserna mellan de olika lagen. Det uppmärksammades att de inte bekräftade varandras beställningar endast genom e-postmeddelanden utan även genom direkta manipulationer. Anledningen till detta antas vara att alla lagmedlemmar blev presenterade samma information på sina datorskärmar, vilket frambringade en mer implicit kommunikation. / Efficient communication and cooperation is important in dynamic environments, for instance in fire-fighting teamwork. A lack of communication in this environment could cause devastating consequences. This Master’s thesis is based on material from ”Bridging Cultural Barriers to Collaborative Decision Making in On-Site Operations Coordination Centers”, a study where 32 Swedes collaborated in teams conducting fire-fighting exercises in the micro-world C3Fire. Communication theories propose that people talk with each other after a certain structure; their utterances tend to come in pairs, so-called adjacency pairs. The purpose of this study was to examine adjacency pairs in request sequences, in form of a request for water and/or fuel followed by a confirmation. The participants had access to a computer screen with a map together with an e-mail tool, to communicate within the team. Every person participated in eight rounds of the game, which resulted in 64 rounds of the game altogether. The teams who managed to extinguish the fire were assumed to have a larger amount of adjacency pairs in their request sequences than the teams who did not extinguish the fire. For the study of the adjacency pairs, the e-mails were categorized, to see what the structure of the communication looked like. The result showed that some other factor must have influenced the participants’ performance, since there was no obvious difference in the amount of the adjacency pairs in the request sequence between the teams. It was observed that the team members did not confirm each other’s requests just by sending e-mail, but also by direct manipulations. The reason for this is assumed to be that every member of the team was shown the same information on his computer screen, which gave rise to a more implicit communication.

This dissertation seeks to address the multiple ways face or one’s public self-image is attacked, supported and maintained in Athol Fugard’s The Road to Mecca, My Children! My Africa! and Valley Song, and through this discussion demonstrate how the notion of face can make a contribution to the study and understanding of Athol Fugard’s work. In the pursuit of their goals/objectives, interactants perform speech acts which may threaten the face of other participants. The choice of strategies available to participants in the performance of these face-threatening acts (FTAs) includes going on record, off record (indirectly) or avoiding the FTA altogether (saying nothing). Each text offers a fresh perspective from which face can be analysed: rebelliousness against conformism (The Road to Mecca); the perspective of the cross-racial, cross-cultural relationships (My Children! My Africa!); and the context of a closely-knit family relationship (Valley Song). / English Studies / M.A. (Theory of Literature)