Starting a business is a massive undertaking. It can feel complicated and difficult to know where to start. A common take-off can be to look up information on the internet. It is also possible to get information on how to start a business from the bank, which is a credible source. However, the information may not be presented in the best and most user-friendly way, making it difficult to follow each step. This raises the question: How to design a digital guide for starting a business? This study examines how usability can be improved to increase the guide’s user experience and thus improve the customer journey. To ensure that the right solution is developed, one must first understand what the fundamental problems are. In this way, the right solution can be found to the problem. This was accomplished using the Double Diamond method. The method included four phases, Discover - literature study, evaluation and interviews, Define - How Might We, Develop - brainstorming and sketching, and Deliver - prototyping and user testing. The thesis resulted, via four phases, in a design proposal ready to be implemented. A usability measure test, SUS, was carried out on a Hi-Fi prototype with a mean SUS score of 88.5. Due to the General Data Protection Regulation and not being able to implement the proposal on Swedbanks’ site, it was not possible to conduct the test on the intended target audience. However, in the next step, the developed material and methods could be used to test the intended target audience.

<p>Academic Advising is shown to have the ability to greatly impact student success, however, motivation in the academic advising context is largely ignored in research and modern advising philosophies. This study examined the relationship and impact of transformational leadership behaviors on student motivation in the academic advising setting. Results show a statistically significant positive correlation between transformational leadership components (e.g., idealized influence, inspirational motivation, individualized consideration, and intellectual stimulation) and motivation. Utilizing stepwise linear regression analysis, inspirational motivation was indicated as a significant predictor of student motivation. </p> The findings of this study add to the literature suggesting the beneficial impact of transformational leadership. By applying transformational leadership behaviors, primarily idealized influence, in academic advising sessions, academic advisors can better assist student success. Limitations of the current study, and implications for future studies are discussed.

This study used a semistructured interview schedule to identify the music career opportunities available to students who graduate with an undergraduate music degree, and the skills, interests, work values, and personal characteristics that may determine a person's suitability for these music careers. Six university faculty members from each of the 11 NASM-accredited undergraduate music degree fields participated in the study (n = 66). Fourteen professional musicians who were recommended by these faculty members also participated in the study. Concerning the musical and non-musical skills that may determine a person's suitability for a music career, participants consistently noted the importance of performance skills in their respective fields. Participants also consistently cited people skills, and noted that most musicians interact with people on a daily basis, and use people skills to build social networks that may lead to employment. When asked about the interests that may lead someone to a music career, participants commonly cited the importance of good high school ensemble experiences in students' music career decisions. Concerning the rewarding aspects of music careers, many participants noted that they were more rewarded by the ability to support themselves doing what they loved, than by fame or wealth. Concerning the personal characteristics that may determine music career compatibility, participants noted that tenacity is essential to contend with intense competition, extended periods of unemployment, and other common struggles of professional musicians. When asked about music career opportunities in their respective fields, participants reported numerous music careers, some of which were excluded from previous music career inventories. In addition, participants noted that there may be careers for non-musicians in some music career fields. Participants also noted that some music careers may be listed in more than one music career field, creating potential confusion for music career advisors. Finally, participants noted transitions in many music careers that may change the professional expectations of these careers.

The purpose of this qualitative study was to explore pre-medical advisors’ perceptions on their role in the pathway to medicine for students historically underrepresented in medicine (URiM) and to gain insight into barriers these students face. While a small amount of research exists on the perspective of URiM pre-medical students on the pathway to medicine, no analysis has been conducted on the role pre-medical advisors play. The underlying framework of this research study focused on the experience of advisors through the lens of academic advising approaches, self-authorship theory, and capital theory to make a strong collective framework to begin understanding the role of advising in the pathway. Data were gathered through interviews using a non-random purposeful sampling strategy. Study participants were pre-medical advisors at undergraduate institutions in the SAAHP. Participants discussed their role in the pre-medical pathway for URiM students, advising approaches they employ, and their advising experience. Key themes emerged during data analysis. Advisors tend to approach their student encounters as individual experiences but draw from a variety of advising approaches. URiM students experiences a variety of barriers but most frequently encounter financial barriers, academic challenges, and concerns over lack of belonging. Advisors face a variety of challenges in addressing barriers faced by URiM students. Advisors indicated that early intervention for academic support, collaboration with others tangential to the process, and more visibility for URiM students were approaches that would help retain URiM students on the path to medicine. There is perceived value in utilizing the role of pre-medical advisors as a method of support to keep URiM students moving forward as they can both an advocate for their success and help them navigate the challenge of being a pre-medical student.

As students continue to pursue higher education, the potential for them to experience mental health issues will exist (National Alliance on Mental Illness, 2011; Center for Collegiate Mental Health, 2012; Gruttadaro & Crudo, 2012; Salzer, 2012; Center for Collegiate Mental Health, 2013). When entering a new environment, students will look to make connections with the institution; one of these connections can be with an academic advisor (Harper & Peterson, 2005; Harper & Wilson, 2010; Kuh, 2011; Pearson, 2012). It is important for individuals experiencing mental health issues to make connections to the institution so that they are more likely to remain and feel a sense of connection (Kadison & DiGeronimo, 2004). This dissertation outlines a quantitative study to examine the attitudes of academic advisors towards mental health. Using the Relational-Cultural Theory (Miller 1986; Jordan, 2000) as a framework, this study sought to determine attitudes of academic advisors and how this may affect their relationship with students. Results from 133 participants revealed that attitudes toward mental health issues do not impact the building of a mutual relationship between student and academic advisors from the academic advisors' perspective. However, characteristics such as age and personal experience with mental health issues impacted this type of relationship between the academic advisor and student.

Self-advocacy for students with disabilities was noted throughout the literature as a necessary element for student success (Brinckerhoff, 1996; Daly-Cano, Vaccaro, & Newman, 2015; Gould, 1986; Williams & Shoultz, 1982). The literature also found that self-advocacy was particular crucial as students entered higher education (English, 1997; Stodden, Conway, and Chang, 2003; Vaccaro, Daly-Cano & Newman, 2015). In regard to student persistence, academic advising was the most cited student service (Hossler & Bean, 1990). Academic advisors assist students through their academic journeys and are tasked with assisting students to navigate college life (Kuh, 2008). However, there was a lack of research regarding the relationship between advisors, students with disabilities, and self-advocacy. Therefore, this research study was conducted to explore the insights and support of self-advocacy among academic advisors when working with students with disabilities. A qualitative phenomenological research design was used to explore these experiences. From the data analysis, seven themes emerged after the interviews and a focus group, which represented the needs of academic advisors for their specific roles and interactions. The themes were lack of knowledge, accommodations, transition, academics, fear of being labeled, relationships and interactions, and self-awareness. The information gathered through this study may lead to professional development programs to improve relationships between academic advisors and students with disabilities and to prepare students with disabilities to become strong self-advocates.

This dissertation presents a case study in user-centered design completed at the University of Central Florida. Leadership in the College of Graduate Studies at UCF realized the need for an advisement tool to assist advisors in the academic colleges to track the success of their students. After an advisement product was selected, the user-centered design approach started to be implemented. End-users were shown the basic functionality and known benefits of the product. Then they were asked how they could make it standardized across programs. The users selected the order in which information and degree requirements should display. The users asked for additional information to be shown on the new advising report called the Graduate Plan of Study (GPS). This information would assist them in advising students and certifying that the students' had met requirements to earn their degree. With the help of the end-users, a prototype was developed and delivered to computer services. End users assisted with the testing of current and additional functionality. After attending focus groups, the end-users had a better understanding of the need for testing. They assisted in providing ideas for training and a deployment plan to the university. The use of the user-centered design approach helped to keep our end-users engaged in the project. They were the central cause of the successful implementation of a new advisement module for graduate students at UCF.

Latinos consistently have the lowest degree completion rate throughout the United States (Kurlaender & Flores, 2005). At the same time, Latinos are the fastest growing sector of the U.S. population. Taken together, these facts demonstrate an ongoing and growing inequity in educational opportunities and outcomes for a significant portion of the nation's population. The findings of this study provide additional knowledge regarding how Latino students perceive interaction with faculty and how affirming relationships with faculty can develop Latino students' sense of belonging. In addition, the study identifies three main support sources for Latino student persistence, which include family support, collegiate self-efficacy, and a sense of belonging to the campus. This study presents five recommendations for policy and practice based upon the findings of this study, for campus leaders to address the low number of Latino students persisting in their college journeys. Furthermore, it provides three suggested areas for future research.

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