After coming into government in 1994, the African National Congress (ANC) committed and became a signatory to some of the international, regional and national instruments for human rights and social security such as the International Covenant on Economic, Social and Cultural Rights (ICESCR). The Constitution of the Republic of South Africa, 1996 (Section 27(1) (c)), makes specific provision for the promotion and recognition of human rights such as social and economic rights, provision of health, water, shelter and social security. This includes provision for appropriate social assistance to people who are unable to support themselves and their dependants. For human rights to be effectively realised, policies governing the administration of social grants needed to be updated to address all the inequalities of the past and poverty. Before 1994, the formulation and operationalisation of policy in South Africa was characterised by a lack of transparency, while participation and the inclusion of all affected stakeholders was limited. To address this situation, the primary objective of this study was to develop a policymaking framework for the effective implementation of social assistance by the Department of Social Development (DSD) and the South African Social Security Agency (SASSA). The study included an assessment of the extent to which the existing policy-making framework for social assistance in South Africa has affected policy implementation within and between SASSA and DSD. To achieve this primary objective, a number of secondary objectives had to be achieved. These included: • To explore and conduct a literature survey on the prevailing theories and models of the existing theoretical framework and principles of the public policy-making process and policy implementation; • To analyse statutory, regulatory requirements and guidelines defining the functionality and relationship between DSD and SASSA in the implementation of the social assistance programme; and • To develop guidelines and propose key recommendations on how DSD and SASSA can improve on policy-making processes to achieve a more effective implementation of the social assistance programme. A case study design was followed for data collection, with SASSA Gauteng region as case study. Data was collected by means of interviews using an interview schedule, and was conducted with both regional and local office staff as units of analysis. The empirical findings emanating from the interviews indicated that, although there is some collaboration between DSD and SASSA during the policy-making processes, there are strong indications that this is not cascaded down to the operational levels for implementation. All of the interview participants agreed that the nature of current policy processes is reactionary to problems facing the South African Government. Participants maintained that there is limited or no consultation between DSD and SASSA before any agenda-setting process to determine the level of commitment and buy-in from stakeholders. Within the policy-making context public participation as defined by the UNDP (1981:5) in Cloete and De Coning (2011:91) entails the creation of opportunities that enable all members of a community and the larger society to actively contribute to and influence the development process and to share in the fruits of development. According to the findings, policy formulation and implementation between DSD and SASSA require people with specific policy formulation, policy analysis and general research skills. Monitoring and effective evaluation of impact and analysis of the policy should also be considered as one of the key areas requiring urgent improvement. The recommendations provided are aimed at assisting both DSD and SASSA, in terms of social assistance, and to add value to the current policy-making, implementation, and service delivery processes. / M Public Administration, North-West University, Potchefstroom Campus, 2015

Learning disabled (hereafter abbreviated as LD) adolescents have a hard time coping with the demands of secondary school and often experience frustration and failure. Educators have received little or no training to provide meaningful support for these learners. Despite sweeping policy changes LD learners' diverse needs are not being met in the classroom. Research indicates that LD learners are best served within the mainstream classroom. In-service training is necessary to help educators equip themselves with skills to cope with this new role. An assistance programme has been developed in this study to provide practical teaching and learning interventions, to help educators support the LD secondary school learner in regular mainstream classrooms. If LD learners are supported in the classroom they will acquire skills to become independent learners. / Educational Studies / M. Ed. (with specialisation in Guidane and Counselling)

Correctional officers work in a coercive environment and as such they are confronted with various challenges on a daily basis. Research found that the unique stressors that correctional officers experience result in stress which can negatively impact their physical and psychological health as well as their family life. However, limited research has been conducted to identify the stressors that are relevant to the South African correctional officer. Therefore, the aim of this study was to investigate South African correctional officers’ lived experiences of their work and work environment and the Employee Assistance Programme and the meaning they attached to them. Purposive and snowball sampling techniques were utilised to select the 20 participants from the two correctional centres of the Department of Correctional Services in Worcester, Western Cape. The sample consisted of 11 male and 9 female correctional officers between the ages of 26 and 56 years with a mean age of 43.4. A qualitative approach was utilised to obtain in-depth insights into the lived experiences and attributed meanings of participants. Individual interviews were conducted with the participants by utilising a semi-structured interview guide. A demographic questionnaire was completed by each participant after the interview. The interviews were audio-recorded with the written permission of each participant and transcribed for analysis. Through the use of Interpretive Phenomenological Analysis (IPA) 7 themes were identified namely: (a) confronting various challenges on a daily basis (b) various dimensions of correctional officers life affected (c) neglect of correctional officers’ well-being (d) coping mechanisms (e) barriers preventing corrections officers from utilising the EAP (f) a recognition of the positive value of the EAP (g) personal meaning derived from work. In addition, the themes consist of various subthemes. The findings of the study suggest that correctional officers are confronted with various challenges on a daily basis, which include lack of input into decision making, lack of support from management, lack of trust in management, pressure caused by staff shortages, lack of resources, inadequate training opportunities and a lack of promotion system. Furthermore, participants revealed that their work and work environment had a negative impact on their physical and psychological health as well as their family life. In addition, participants reported that aspects of their well-being are neglected which include a lack of interest from management in their problems, a lack of recognition and motivation from management as well as a lack of team-building opportunities. Various coping mechanisms were utilised by the participants which seems to act as a buffer against the negative effects of their stressful work and work environment. These coping mechanisms include conflict resolution and communication skills, religion, sport, positive thinking, resilience as well as family and co-worker support. A variety of barriers that prevent participants from using the EAP service that are offered at work were identified. These barriers indicated by the participants included a lack of trust in the EAP, the stigma attached to using the EAP, difficulty relating with the EAP practitioner, a negative perception of the EAP, and insufficient marketing of the EAP. Despite the barriers, participants recognised the overall positive value of the EAP service in the Department of Correctional Service. Participants appear to find meaning in their work. Some participants expressed the satisfaction that they experienced from their job while others expressed the sense of reward that they experience from their job. Recommendations for further research include the evaluation of the EAP programme to determine its effectiveness on a national level, more involvement from management in ground floor correctional officers, providing additional teambuilding oppertunities and reintroducing Wellness Days. A limitation of the study is that only a small sample of correctional officers limited to two correctional facilities in Worcester, Western Cape, was used. Therefore, the findings of the study could not be generalised to the whole population of South African correctional officers. / Psychology

Learning disabled (hereafter abbreviated as LD) adolescents have a hard time coping with the demands of secondary school and often experience frustration and failure. Educators have received little or no training to provide meaningful support for these learners. Despite sweeping policy changes LD learners' diverse needs are not being met in the classroom. Research indicates that LD learners are best served within the mainstream classroom. In-service training is necessary to help educators equip themselves with skills to cope with this new role. An assistance programme has been developed in this study to provide practical teaching and learning interventions, to help educators support the LD secondary school learner in regular mainstream classrooms. If LD learners are supported in the classroom they will acquire skills to become independent learners. / Educational Studies / M. Ed. (with specialisation in Guidane and Counselling)

The research was conducted to evaluate the Employee Assistance Programme (EAP) of Sasol Nitro, Ekandustria. The researcher used questionnaires to collect information from the managers, supervisors, and employees. The information collected from all respondents indicated that the structure responsible for evaluating the EAP is not representative. The information also indicated that the EAP is appropriate and a better option to assist the employees with addressing their problems which impact on their job performance negatively. The employees are informed about the programme, while managers and supervisors are skilled on EAP procedures. The programme was utilized by the employees and this improved their job performance. The model adopted is rated poor by employees in terms of confidentiality and accessibility. Finally, it is concluded that the EAP is utilized and, therefore, the programme improved the employees’ job performance at Sasol. / Dissertation (MSW)--University of Pretoria, 2012. / Social Work and Criminology / unrestricted

Please read the abstract in the dissertation Copyright / Dissertation (MSW)--University of Pretoria, 2010. / Social Work and Criminology / unrestricted

In the Department of Correctional Services (DCS), as the role of workers in the workplace changed after demilitarisation in 1996, the needs of the employees also changed. The changing work environment placed different demands on them, unlike those that they had been used to in the past. Because of the growth of personal problems at the workplace, the EAP was introduced in the DCS in the late 1990’s. The EAP in the DCS has been formally in existence since 2000 and has not been formally evaluated according to the EAPA SA standards. The EAPA SA standards are the benchmark against which all EAPs in South Africa could be measured. This research attempts to ascertain whether the EAP in the DCS has been implemented according the prescripts of the EAPA SA standards. The research approach involved both the qualitative as well as the quantitative approaches. The qualitative approach was used in documenting the processes followed in the conceptualisation, introduction and creation of the EAP in DCS. The quantitative approach was used to evaluate the EAP in DCS using the EAPA SA standards as a benchmark. In the first chapter a general orientation to the study as well as the researcher’s rationale and structure for the research is provided. The literature review in chapter two took a retrospective look at the developments in the EAP industry by focussing on the most modern interventions in the EAP field initially and moving to the origins of the EAP later. Chapter three focussed on the evaluation of the EAP in the DCS which included a systematic collection of information about that programme. In chapter four each standard as it appears in the standards document and brief comment on each standard was presented. The standards were also reviewed in relation to recent literature on the subject. The empirical analysis in the following chapter included a quantitative analysis followed by a qualitative analysis of the responses. The first phase included the development of a questionnaire based on the standards. The distribution and completion of the questionnaire were part of phase two. In the final phase the questionnaire was analysed by the Department of Statistics at the University of Pretoria, under the leadership of Professor Smith and Dr. Mike van der Linde. In the final chapter a consolidation of all the chapters as well as recommendations for further research is presented. The formulated problem was addressed through the choice of different approaches, strategy and design during the research process. The researcher was able to combine the research approaches to compare and subsequently verify the findings. Based on the findings the following conclusions can be made: firstly that the DCS does not comply fully with many of the standards as set out by EAPA SA, secondly that the DCS is understaffed when attempting to deliver EAP services and finally that there is a resounding plea for EAP services in the DCS. In addition to the proposals a revised standards document has also been integrated into the findings. / Thesis (PhD)--University of Pretoria, 2010. / Social Work and Criminology / unrestricted

This research is aimed at investigating the perceptions of employees regarding the utilization of the in-house Employee Assistance Programme mode in the North West Department of Education. The objectives of the study were: 1. To define EAP and describe its different models through literature review; 2. To determine the extent to which employees are aware of the in-house EAP service; 3. To determine the perceptions of the employees regarding the in-house EAP model; 4. To formulate the functioning of the in-house model; and 5. To provide conclusions and recommendations. RESULTS/FINDINGS From the information gathered, the employees’ perceptions regarding the use of in-house EAP model is negative. RECOMMENDATIONS The researcher proposes the following recommendations: Management support Senior managers must support the programme and take it as one of those programmes that, when properly utilized, will assist the employer to attain its strategic goal. Marketing the programme An extensive marketing strategy has to be put in place and implemented. This must, among other things, outline the rationale, advantages, and disadvantages of the programme in general as well as an in-house EAP model in particular. This could as well motivate the reason why an in-house EAP model is a viable option for the Department. / Dissertation (M.Soc.Sci (Employee Assistance Programme))--University of Pretoria, 2007. / Social Work and Criminology / MSocSci / unrestricted

Employees and organisations of the modern workplace exist in an extremely stressful, demanding, and competitive environment, which adversely affects the health and well-being of the individual employee and the organisation. Employees are recognised as the most important asset of any organisation, and their health and well-being play a critical role in the productivity, profitability and competitiveness of the organisation. Employers can improve employee performance and consequently organisational productivity by promoting both healthier individuals and healthier work environments. The extent to which employers are able to maintain optimal performance, together with commitment, high morale, and well-being of their employees, will ultimately determine their level of success. Employers are, therefore, constantly searching for means that would promote employee health and well-being, and as a result also enhance organisational issues, such as productivity, efficiency, and competitiveness. The implementation of an Employee Assistance Programme (EAP) is a conventional and trusted programme that produces such outcomes. The presence of pets in the workplace could possibly contribute to the field of employee assistance. According to research, the human-animal bond, and the positive interaction between humans and animals have a beneficial impact on the well-being, and quality of life of people from all age, and target groups. If these general health-enhancing benefits of pets on their human companions are experienced in the workplace, it may benefit the economically active adult population, as well as the organisation. Consequently, the implementation of a pet-friendly workplace policy may be an innovative means to enhance the outcomes of an EAP. The goal of this study is to explore the potential for implementing a pet-friendly workplace policy in a South African work environment as a means to enhance the outcomes of an EAP. The study was conducted in conjunction with employees from Lowe Bull Calvert Pace (LBCP), a leading advertising company in South Africa. Twenty-eight employees participated in the study. The study complies with a quantitative approach, as an electronic semi-structured self-completion questionnaire was developed and utilised to explore perceptions and opinions about the presence of pets in the workplace. Several interesting findings were made about the perceived functions, benefits, and drawbacks of pets in the workplace, as well as the overall opinion to the idea of pets in the workplace. The study also identified issues that need to be considered during the actual formulation of a pet-friendly workplace policy. Generally, research describes the benefits of pets for the more vulnerable people in society - those who are often not part of the economically active adult population. However, a pet-friendly workplace policy could benefit the economically active adult population and the organisation. This exploratory study reveals that a great deal still needs to be done before pets can be introduced into the South African work environment. It may however, in the near future, be possible to integrate a pet-friendly workplace policy as a logical, but limited, component of a comprehensive EAP as a means to enhance the outcomes of the programme. / Dissertation (MSoc.Sc (Employee Assistance Programme))--University of Pretoria, 2006. / Social Work / unrestricted

My purpose with the envisaged study was to determine the effect a critical incident have on employees and how their functioning, psychosocially and at work is affected. Furthermore the goal was to determine if the employees who was affected by a critical incident was exposed to Critical Incident Stress Management (CISM) intervention, and if so did it have an impact on their functioning ( Psychosocial and work performance). An extended literature study was conducted to comprehend the meaning of trauma, the different facets of trauma, how it can impact on an emotional, physical, cognitive and behavioural level. The literature study further focused on the impact of a critical incident on the work performance and family life of the employee. Attention was given to the models in CISM intervention, the role of Employee assistance programs as well as the perceived outcomes of interventions the respondents were exposed to. In the study, data was collected in a qualitative as well as a quantitative manner. In the quantitative study two questionnaires were used as tool to collect information. In the qualitative study the researcher used clinical case notes as part of the document analysis as well as a semi structured interview with both the employee as well as the manager as data sources. Respondents (therapists) were selected according to the probability sampling procedure for the quantitative study and respondents volunteered to participate in the qualitative study after participating in the quantitative study. Participation in the study was voluntary and the participation rate in the quantitative study was 67.5% and in the qualitative study 22.22% It was evident from the study that employees were affected by a variety of critical incidents divergent in severity, circumstances and duration. The impact on each individual was unique and responses ranged in terms of severity. It was evident from the study that employees were affected by the critical incident and subsequently their work performance and psychosocial functioning was affected. The study managed to provide sufficient evidence on the impact of the critical incident on the psychosocial functioning and work performance of the employee. The research proved that individual counselling is effective in working through the incident and improving the psychosocial functioning and work performance significantly. The study also proved that intervention in the form of defusing, debriefing, individual counselling and aftercare is effective in addressing employees' reactions, supporting them to recover emotionally from the critical incident and improving their psychosocial functioning and subsequently their work performance. Conclusions and recommendations were made in terms of the empirical findings. The researcher hope that these conclusions and recommendations will be of value and contribute to the study field of CISM and EAP and have a positive impact on employees exposed to critical incidents and their recovery process. / Thesis (DPhil)--University of Pretoria, 2011. / Social Work and Criminology / unrestricted