Under the severe competition environment, it is very important for enterprise to create various goals and install process oriented information system to support it to reach business visions on business growth and expansion. For keeping the enterprise competitive advantage the business goals needed to be modified continuously under the change of competition environment. But the business information systems could still support the modified business goals? Information system could become less efficiency than before after business goals changed. The purpose of this study is to develop a business goals oriented information system evaluation approach to understand the degree of information system supporting the business goals. The approach first abstracts business goal and process oriented information system by business management methods and utilizes use case as the evaluation tool. Quantitative index and diagram as the result of evaluation explains the relationship between business goals and information systems. The results of evaluation could provide advantages on the information technology decision making for business leaders.

Measurement processes are vital for any organization as they are used to asses, analyze, monitor and control the processes, products and resources. The measurement programs are used in different ways in different organizations. Most of the measurement programs fail to provide the expected results; therefore it‘s needed to consider the success factors and reasons of failures for the measurement programs. The GQM is the most widely used model for measurement programs having various extensions to overcome its shortcomings in different scenarios. The Goals, Questions and metrics are defined and used in different ways at different levels in the organizations. There is a need of improving the measurement programs and one of the solutions is to provide a framework that can define the goals, questions and measures in a structured way. The prioritization, traceability and re-usability of goals and questions provide the effectiveness in the measurement program. The optimization of the measures and building a measurement repository makes the measurement collection process precise. In this thesis, the results of a systematic review on the current literature on software measurement programs are presented. An assessment of the current state of art on measurement programs, their usability and success factors is done. The study of measurement models, frameworks, tools and standards is done later on to know the different ways of goals, questions definition and measurement collection methods. The systematic review of the research work is done over the period 1997 – 2009. In order to understand and explore the difficulties in application of measurement programs in the industrial settings, interviews are conducted within a CMMI Level 3 company. On the basis of the systematic review analysis results and industrial interviews, a framework for a more effective measurement process is defined and within the framework, a model called ‗Structured Prioritized Goal Question Metrics (SPGQM)‘ is developed. This framework extends the well-known Goal Question Metric paradigm and basically comprises of two models; the Optimum Measures Set Decision (OMSD) model developed within a Master of Science thesis study at the Blekinge Institute of Technology and the SPGQM. This framework defines the process in order to define structured goals and questions with the help of templates and to prioritize them with the help of OMSD model. This framework has been validated in a CMMI Level 3 company. The validation was done by means of conducting a case study.

A business process is a defined collection of linked structured tasks, activities, and decisions performed together to produce a desired set of results in order to achieve business goals on behalf of the organization. Companies are increasingly moving their business processes online using Business Process Management (BPM) tools and technologies. With BPM, online business processes are defined by an explicit business process model that flexibly combines and orchestrates forms delivered through a web browser to integrate tasks performed by people, and web services accessible through Internet protocols to integrate tasks performed by software. Often the approach to quality assurance for online business processes is similar to what would be done with any other web application. This is insufficient since it only provides rudimentary verification of single user behavior whereas the orchestration of tasks across many users and software systems can be quite complex. As well, a simple web application testing approach does not leverage the defined model for a business process to ensure consistency, completeness and enable automation. Nor will such an approach validate that a business process is contributing towards the achievement of business goals. A more systematic approach is required. This thesis proposes a quality assurance framework to provide a repeatable, systematic, cost-efficient approach to quality assurance for BPM. A prototype framework was implemented and evaluated using two case studies, including one case study that was developed in collaboration with a local hospital to support a business process for cancer care assessment.

The thesis specialize on the logistic activities, regarding using of the controlling in the sphere of logistics. The goal is to analyze what role should subserve the controlling of the company theoretically and compare this teoretical view in the company Intersnack Inc., the logistics department and according to the following facts suggest possible improvements in the department.

This research is aimed at studying the business strategies of young small businesses in Finland and Ireland. Needless to say those young small businesses are critical to many economies despite their size. Studying their operational strategies and finding ways to re orient them to attain and sustain their business goals despite being faced with economic challenges, is therefore of scholastic interest To carry out this study, a qualitative method was used. The primary data used was interview of the manager of four young small firms; two from Finland and two from Ireland. To achieve geographical spread and diversity of information 4 firms were selected: 2 each from Finland and Ireland. And to avoid management bias in information delivery; we interviewed selected employees to help cross check information gathered from the latter. Some randomly selected employees of these firms were also interviewed. Secondary data such as literature collected from books, journals and previous researches were also used. Findings on strategies that the businesses applied during their operation were qualitatively analyzed and recommendations made to help re-orient such businesses. The analysis of the collected data revealed that products and service offerings, strategic marketing and communication, operational costs effectiveness, business educational background as well as commitment of the entrepreneur coupled with the corporate social responsibility affects the goals and for that matter the success of young small businesses. In Recommendation, it is therefore that if young small businesses would not consider their size and scale of operation but objectively adhere to strategy formation principles, they would experience swift strategy implementation guidelines and be in a better position to monitor and control their progress to be able to effect appropriate changes on time in order to sustain their business goals in the long run notwithstanding the economic challenges they face.