Preparation of a hearing in the civil procedure Abstract This thesis deals with the preparation of a hearing in the civil procedure defined by its objective - to hear a case in the fastest possible manner hand in hand with provision of a brief and fair decision, in principle, in one hearing. The first chapter of this thesis is dedicated to defining the purpose of the preparation of a hearing in the civil procedure and outlines the possible differences in contentious and non- contentious proceedings. The second chapter summarizes the historical development within our territory from its very beginnings in the Middle Ages to the current legislation. Subsequently, the third chapter delves into the fundamental principles on which the civil procedure is built upon, as well as the preparation of the hearing. The foundation of this thesis is the fourth chapter, which analyses the various process and instruments of the preparation of the hearing in detail. Firstly, attention is focused on examining the proposal for proceedings' initiation, the fulfilment of the proceedings' conditions and the fee obligation. Afterwards, individual instruments are analysed in depth, for instance the call to correct a submission, the simple call for a response, the qualified call for a response, the preliminary hearing in contentious...

Submitted by Maicon Juliano Schmidt (maicons) on 2015-06-05T17:13:04Z No. of bitstreams: 1 Daniel Burin Chu.pdf: 1313899 bytes, checksum: 1d5a23ac357f108c3b3a1a678db082e1 (MD5) / Made available in DSpace on 2015-06-05T17:13:04Z (GMT). No. of bitstreams: 1 Daniel Burin Chu.pdf: 1313899 bytes, checksum: 1d5a23ac357f108c3b3a1a678db082e1 (MD5) Previous issue date: 2015-04-24 / Nenhuma / O texto propõe uma análise da ambiência que configura o telemarketing na sociedade brasileira. Para isso foi realizada uma observação minuciosa de uma Central de Relacionamento (Call Center), em Porto Alegre. Procuramos verificar as lógicas comunicacionais e as constantes principais no trabalho realizado por operadores de telemarketing. A dissertação procura verificar os dois lados do processo: produtores (atendentes de telemarketing), e receptores (consumidores de telemarketing). No ambiente da circulação, e da Midiatização, oferecemos ao leitor uma pesquisa, um método, e um panorama da situação da questão Call Center-Telemarketing, no mundo da mídia. Isso se fez, principalmente, pela análise do site “Reclame Aqui” (reclameaqui.com.br), e do Canal do Youtube, “Porta dos Fundos”. Realizamos 11 entrevistas com produtores, e 11 entrevistas com receptores. Para tanto foi utilizado o “método clínico” de Piaget, via Delval (2002), para conhecer o pensamento dos sujeitos envolvidos nos processos. Propomos um modelo triádico de análise, a partir da observação do universo dos Call Centers. Esta tríade é formada pelas seguintes categorias: “estranhamento”; “incomunicabilidade”; “ancestralidade”. Este é o motor da pesquisa, e é por esta tríade que caminha toda a nossa dissertação. O método do trabalho é preferencialmente marcado por inferências abdutivas, e é preciso notar que, as três categorias elencadas, fazem parte de um processo altamente inferencial e hipotético, tentando dar as devidas respostas ao fenômeno. / The paper presents an analysis of the environment that sets the telemarketing in Brazilian society. For this a thorough observation of a Customer Service ( Call Center ) was held in Porto Alegre. Tried to verify the communication logic, and the main work done by telemarketers. The dissertation tries to verify both sides of the case: producers (telemarketing operators) and receivers (telemarketing consumers). In circulation environment, and Mediazation, offer the reader a search, a method, and the present situation of the matter Call Center-Telemarketing, in the media world. This was done mainly by the analysis of site “Here Claim” ( reclameaqui.com.br ), and the Youtube Channel, “The Funds Door”. We conducted 11 interviews with producers, and 11 interviews with recipients. For this we used the “clinical method” of Piaget , via Delval (2002 ), to know the thoughts of those involved in the processes. We propose a triadic model of analysis, from the observation of Call Centers universe. This triad is formed by the following categories: “strangeness”; “incommunicado” ; “ancestry”. This is the engine of research, and it is for this triad walks throughout our dissertation. The working method is preferably marked by abductive inferences, and it should be noted that the three categories listed, are part of a highly hypothetical and inferential process, trying to give appropriate answers to the phenomenon.

Made available in DSpace on 2016-04-25T16:45:16Z (GMT). No. of bitstreams: 1 Sandra Gentil Di Dario.pdf: 3990902 bytes, checksum: 449a1afac524dd8c2b678106308a06c2 (MD5) Previous issue date: 2009-05-29 / This research focuses on labour issues of an In-house Call Center of a bank, located in the State of São Paulo, which was chosen for being an enterprise of a growing service sector as well as an expressive sector regarding the hiring of workers in Brazil. The research is based on a case study whose participants are two groups of In-house Call Center employees: the employees who have a leading position (supervisor, coordinator and manager) and the ones that do not have a leading position (agents and analysts). The aim of this study is to know the meaning of work attributed by the workers to their own work as well as to the three dimensions of the research instrument: conditional variables, central variables and future consequences. The methodological foundation was based on the dimensions presented in the methodology Meaning of Working (MOW, 1987) adapted to the theoretical foundation of Morin (2004). The research was based in a sample of an In-house Call Center, totalizing 170 questionnaires responded. The data analysis shows the employees opinions regarding the dimensions of the research structure, organized by gender and group of workers of leading and non-leading positions, in the following way: (1) conditional variables: professional and personal situation; nature of the work; organizational structure - management practices; and work conditions; (2) central variables: know the opinion of the employees as to the rank of importance of the work in their professional and personal lives as well as to when an activity means work; relative and objective centrality of work; and finally, with regard to the institutional norms: know the perception of the workers towards their rights, obligations and ethical behavior. Our findings, on the one hand, show that the workers of the In-house Call Center are satisfied with their work conditions as well as with the management style of their employer, the bank; on the other hand, however, the results show that the characteristics of the In-house Call Center sector are low autonomy and high monitoring. Concluding, we consider relevant that the organizations pay attention to the opinion of their employees in order to the quality of professional relationships at workplace / Esta pesquisa está centrada nas questões do trabalho em serviços, em uma central de atendimento própria de um Banco do Estado de São Paulo, por tratar-se tanto de uma empresa do setor de serviços em expansão como por ser um setor expressivo em relação à contratação de pessoas no cenário brasileiro. A pesquisa parte do estudo de caso, cujo objeto de estudo são os profissionais ocupantes do cargo de liderança (supervisor, coordenador e gerente) e não-liderança (operadores e analistas) de uma central de atendimento própria. O objetivo desta dissertação é conhecer o significado do trabalho atribuído pelos profissionais ao próprio trabalho bem como às dimensões do instrumento de pesquisa: variáveis condicionais, variáveis centrais e conseqüências futuras. O embasamento metodológico baseou-se nas dimensões apresentadas na metodologia de pesquisa Meaning of Working (MOW, 1987), adaptada à fundamentação teórica de Morin (2004). A pesquisa partiu da amostra de uma central de atendimento própria, totalizando 170 questionários respondidos. A análise dos dados permite apresentar as opiniões dos profissionais em relação às dimensões da estrutura da pesquisa, por gênero e grupo de cargos classificados como líderes e não líderes, a saber: (1) variáveis condicionais: situação pessoal e profissional; natureza do trabalho; estrutura organizacional - práticas de gestão; condições de trabalho; (2) variáveis centrais: conhecer a opinião dos profissionais quanto ao grau de importância do trabalho em sua vida pessoal e profissional e quando uma atividade significa trabalho; centralidade objetiva e relativa do trabalho; e (3) normas societais: conhecer a percepção dos profissionais com relação aos direitos, aos deveres e à ética. Os resultados de nosso estudo, por um lado, mostram que os profissionais da central de atendimento própria estão satisfeitos com as condições de trabalho bem como com o estilo de gestão de pessoas; no entanto, por outro lado, mostram que as características do setor da central de atendimento própria são confirmadas como baixa autonomia e alto monitoramento. Concluindo, acreditamos ser relevante que as organizações se ocupem das opiniões dos profissionais de modo a possibilitar-lhes aprimorar a qualidade das relações profissionais no local de trabalho

Este trabalho apresenta CivisAnalysis, uma aplicação web de código aberto para visualização das votações ocorridas na Câmara dos Deputados do Brasil. Com dados abrangendo seis legislaturas e seis eleições presidenciais, CivisAnalysis provê uma visão inovadora da história política do Congresso Brasileiro combinando técnicas clássicas de visualização de votações e técnicas de apresentação de dados temporais. As votações de cada deputado podem ser interpretadas como dados multidimensionais e são representadas em um espectro n-dimensional mapeado para uma representação bidimensional. Os votos de cada deputado determinam suas posições numa representação conhecida como espectro político. O trabalho mostra como a exploração de conjuntos de Deputados permite a descoberta de padrões de votos no espectro de votações, assim como explorar conjuntos de votações permite a descoberta de padrões de comportamento no espectro de Deputados. Para uma análise política de longo termo, foi criada uma linha do tempo apresentando as distâncias relativas dos partidos no espectro político durante seis legislaturas e eleições presidenciais. Na linha de tempo é possível perceber os alinhamentos políticos e mudanças comportamentais de partidos conforme o progresso de legislaturas, alianças eleitorais e coalizões de governo. A interface de CivisAnalysis oferece filtros textuais e visuais e inclui visualizações auxiliares para destacar cenários políticos de acordo com Deputados, partidos, unidades federativas, alianças eleitorais e suas posições no espectro político. / In this work, we present CivisAnalysis, an open-source web-based system for the visualization of roll calls in the Brazil’s Chamber of Deputies. Using roll calls of six legislatures as well as six presidential elections, CivisAnalysis provides a unique view of the political history of our country. It combines classical roll calls visualization techniques with techniques for the visualization of temporal data. Votes of each representative are interpreted as a set of multidimensional data, which are represented in a n-dimensional space mapped to a bi-dimensional representation. The Votes of each representative determine their position in the political spectrum of deputies, and the votes of all deputies determine the political spectrum of roll calls. The work also shows how exploring subsets of deputies allows the discovery of voting patterns in the roll call spectrum, as well as exploring the roll calls spectrum allows the discovery of behavioral voting patterns in the political spectrum of deputies. For supporting a long-term political analysis, CivisAnalysis provides a time line visualization integrated with election data (election results and political alliances). The tool implements textual and visual filtering and includes auxiliary visualizations that provide an overview of the political scenario regarding deputies, parties, coalitions and their behavior along time.

Budování kontaktního centra je velmi rozsáhlou a komplexní problematikou. Tato diplomová práce se zaměřuje na aspekt efektivního využití dostupných technologií pro podporu procesů kontaktního centra (CC), především pak v bankovním sektoru. V práci je zpracován multidimenzionální model obslužnosti kontaktního centra zachycující procesní stránku řízení. Model obslužnosti je poté zasazen do kontextu současných technologií pro CC a výsledkem je model, který zachycuje vliv jednotlivých technologií na proces řízení interakcí. Tento model je v závěru teoretické části aplikován na podmínky bankovnictví. Součástí diplomové práce je i praktická (neveřejná) část, která aplikuje předchozí model na podmínky kontaktního centra společností GE Money v ČR a SR. Do kontextu modelu je zasazen vývoj kontaktního centra GE Money po vybrané období, začínající před zahájením a končící dokončením několika projektů, které byly během zpracování této práce ve fázi realizace. Tato konfrontace CC GE Money s modelem je pak výchozím bodem pro doporučení dalších kroků v budování a rozvoji tohoto CC.

Předmětem diplomové práce je nastínit základy simulací, modelů hromadné obsluhy a fungování zákaznických center. V praktické části je použit k úpravě získaných dat software Crystal Ball, pro samotnou simulaci a analýzu Kontakt centra Karneval pak simulační program Simul8.

Evolução de software é uma das atividades mais desafiadoras do processo de desenvolvimento de software. Uma importante questão associada à essa atividade é a correta compreensão do código fonte e outros artefatos que necessitam ser mantidos e evoluídos. Visando auxiliar desenvolvedores na manutenção de código, Integrated Development Environments (IDE’s) proporcionam ferramentas que informam desenvolvedores sobre as dependências e as particularidades do código a ser modificado. No entanto, linguagens dinamicamente tipadas não definem tipos explicitamente no código fonte, o que dificulta a análise estática do código e consequentemente a contrução dessas ferramentas. Como exemplo, a construção de call graphs (grafos de chamadas), utilizados pelas IDE’s para criar ferramentas de navegação de código, é prejudicada pela ausência da definição de tipos. Para abordar o problema da criação de call graphs para linguagens dinamicamente tipadas, propomos uma técnica dividida em passos para a construção de um call graph baseado em informações extraídas da execução de testes. A técnica é dividida em 3 passos, o Passo #1 cria um call graph conservativo e estático que resolve chamadas de métodos baseado apenas em nomes dos métodos, ainda no primeiro passo, testes são executados e seu traço de execução é armazenado para posterior análise. O Passo #2 combina a informação armazenada da execução dos testes e o call graph construído no primeiro passo, o Passo #2 também é responsável pela criação de um conjunto de regras de associação que servirão para guiar desenvolvedores durante a criação de novas partes do código. Nossa avaliação em uma aplicação real de porte grande mostrou que a técnica melhora a precisão do call graph criado removendo arestas desnecessárias (70%), e mostrou-se apta a auxiliar desenvolvedores definindo pontos de navegação no código baseada na análise de regras de associação extraídas do test-case-based call graph. / Evolving enterprise software systems is one of the most challenging activities of the software development process. An important issue associated with this activity is to properly comprehend the source code and other software assets that must be evolved. To assist developers on these evolution tasks, Integrated Development Environments (IDEs) build tools that provides information about the source code and its dependencies. However, dynamically typed languages do not define types explicitly in the source code, which difficult source code analysis and therefore the construction of these tools. As an example, the call graph construction, used by IDE’s to build source code navigation tools, is hampered by the absence of type definition. To address the problem of constructing call graphs for dynamic languages, we propose a technique based on steps to build a call graph based on test runtime information, called test-case-based call graph. The technique is divided in three steps; Step #1 creates a conservative and static call graph that decides target nodes based on method names, and the first step also run tests profiling its execution; Step #2 combines the test runtime information and the conservative call graph built in the first step to create the test-case-based call graph, it also creates a set of association rules to guide developers in the maintenance while creating new pieces of code; Finally, Step #3 uses the test-case-based call graph and the association rules to assist developers in source code navigation tasks. Our evaluation on a large-size real-world software shows that the technique increases call graph precision removing several unnecessary conservative edges ( %70), and assist developers filtering target nodes of method calls based on association rules extracted from the call graph.

Conventional wisdom decrees that in order for insurers to provide cover, they require capital. One of the many methods of calculating capital requirements of short-term insurers is the insolvency put option framework. This technique was originally introduced by Merton (1977). The general argument is that bankruptcy occurs when shareholders exercise a valuable put option. Indeed, the corporation was introduced to protect shareholders from, mainly contractual, liabilities of persons who trade with the corporation. The corporation thus introduced the idea of limited liability of shareholders or as is often called the corporate veil. However, if a company defaults on its debt then equity holders have decided to allow an embedded call option to expire unexercised. As a result shareholders will behave as if they in fact hold a call option, which creates a different incentive than that suggested by the insolvency put idea. This study examines the role of capital and the influence of the insolvency put option within a short-term insurer. Specifically, it is argued that capital is not the cornerstone of a short-term insurer. Moreover, using Brownian motion and Itō calculus as well as continuous time financial models a more complete mathematical description of an insurance company is articulated by explicitly taking the embedded equity call option into account.

This thesis attempted to examine the effects of on-call work schedules on professional social workers. This was achieved through the use of a demographic survey and qualitative face-to-face and phone interviews. A total of 15 interview questions were explored, the subjects included: the impacts of on-call work on psychological, physiological, emotional well-being and work family balance of professional social workers. Participants were recruited using availability sampling and the sample size consisted of nine participants. The nine interviews were transcribed and analyzed using thematic analysis. The researcher identified common themes related to on-call work schedules. Results found that participants suffered familial disruption as well as impacts on their well-being and support system. There was also a lack of access to patient information and similar difficulties experienced by participants while on-call. Participants also provided suggestions in order to improve on-call experiences. It is recommended that similar studies be conducted on a larger sample size to insure generalizability and a greater understanding of the impacts on-call work has on the social work profession.

The transition after hospitalization is a vulnerable period when adverse events like unplanned readmissions may occur. Unplanned readmissions with patients undergoing chemotherapy that are the result of gaps in communicating the discharge plan may be preventable. Several transitional care interventions have been explored, and one of these is the nurse discharge phone call. This project explored the effect of a nurse-led transitional discharge phone call within 30-days after hospital discharge on unplanned readmission due to chemotherapy among patients in the medical-oncology compared to patients without a nurse-led transitional discharge phone call. A nurse-led transitional discharge phone call was implemented within 48 to 72 hours after discharge from the medical-oncology unit of a hospital in the northeastern region of United States to determine its effectiveness in reducing the number of unplanned readmissions due to chemotherapy. The Donabedian model, the Iowa model of evidence-based practice to promote quality care, the diffusion of innovation theory, and the health belief model served as the theoretical underpinnings of the project. Seven patients undergoing chemotherapy received the discharge phone call, and none were readmitted due to cancer-related complications. The unplanned hospital readmission rate was 0% compared to the 14.17% in 2017. The findings of this project might contribute to positive social change by helping the community of patients on chemotherapy to have a better transition process through acquiring necessary information for their postdischarge care and thus mitigating the possible causes of unplanned hospital readmission.