Aim: Banks’ settlement of handling cash and the technological developments of our payment services, leaves us guessing at the outlooks of consumers’ payment systems. One of the new payment options arising from this development is mobile payment. With access to internet, mobile payment can take over the role as the primary method of payment, as it can be used on any occasion. Questions are raised about which factors that are affecting the future users’ attitude to use mobile payment, and if the service can be a threat to the traditional card payments. Method: This study is based on a quantitative method by the means of a survey design. Questionnaires are used in order to collect a considerable amount of data. A deductive approach is used to formulate hypotheses from existing theory, which is tested with various statistic methods. Result & Conclusions: The study results display a significant relationship between the users’ attitude to start using mobile payment and compatibility and usefulness. The variable that showed no significant relationship was ease of use. The results also showed that the method of card payment is accepted and is therefore main competitor for mobile payment. Suggestions for future research: To investigate which factors future users value between the variables compatibility and usefulness is a possible suggestion for future research. When these two were found to have a relationship with attitude, it can affect the future users’ acceptance to mobile payment. It would also be interesting to examine a merchant’s perspective to identify who intends to offer such services. This is an important aspect, as the study results showed that the respondents had lower response rates regarding whether mobile payment could be associated with the availability for use in the market. Contribution of the thesis: The study highlights future users’ acceptance of mobile payment and which factors that can be driving for increased spread. The result can provide ideas on what incentives are neccessary to be focused on, to get more of the younger generation to develop a positive attitude towards this service and then apply it. The study results also provide an insight for card companies, as they seek knowledge whether the mobile payment is a threat in the current situation.

The purpose of the study is to examine the challenges of digital payments, the risks they pose and the impact they have in society. Technology is constantly changing, companies need to keep in pace with technology in order to provide accurate and actual financial information. Therefore it is important to examine the digital transactions impact on accounting.The issue that has been chosen to be studied is to identify the challenges that banks and companies that provide digital payment solutions face and how they work with these challenges.The method that was chosen to achieve the study was the qualitative method and the empirical material were obtained by semistructured interviews. Six respondents participated in the study, four banks and two companies that provides digital payment solutions. The results are analysed with the help of previous research and chosen theoretical concepts of mobile payment, card payment, risks and safety, cost-effectiveness and acceptance of payment services.The result of the theoretical and empirical study implies that higher requirements are placed on banks and companies, they have to follow laws and directives in order to increase the security of digital payments. The study is in swedish. / Avsikten med studien är att undersöka de digitaliserade betalningssättens utmaningar, vilka risker de medför samt den inverkan de har i samhället. Tekniken förändras ständigt, därmed finns det ett behov av att företag håller jämna steg med digitaliseringen för att tillhandahålla korrekt och aktuell finansiell information. Därför finns det en väsentlig betydelse att undersöka de digitala transaktionernas inverkan på redovisning. Den problematik som har valt att studeras är vilka utmaningar som de digitaliserade betalningstjänsterna står inför samt hur banker och övriga företag som tillhandahåller digitala betalningslösningar arbetar med dessa utmaningar. Den valda metodansatsen är en kvalitativ metod och det empiriska materialet är insamlat av semistrukturerade intervjuer. I studien deltog sex respondenter, varav fyra banker samt två företag som tillhandahåller digitala betalningslösningar. Resultatet analyseras med hjälp av tidigare forskning och begreppen mobila betalningar, kortbetalningar, risker och säkerhet, kostnadseffektivitet samt acceptans av betalningstjänster. Teorin samt praktiken har medfört att det ställs högre krav på företag och banker, både från nationella samt internationella riktningar. Då de måste följa lagar och direktiv för att öka säkerheten kring digitaliserade betalningsalternativ.

For the last decades there has been a steady shift from cash to card payments and with increased smart phone penetration, payments have started to move into our mobile devices. This thesis studies how mobile payments can change the traditional payment landscape. The purpose is to assess the disruptiveness of the Swedish mobile payment market and describe key stakeholder strategies for managing a potentially disruptive change. The study has been designed as a combination of a theoretical and an empirical study where the theoretical part consisted of a literature review that hinted on a gap in terms of available literature on the disruptiveness of different mobile payment business models. Main theoretical concepts used are; disruptive innovation, business model innovation, and theories on competing solutions and dominant design. The subsequent empirical study consisted of a number of qualitative, indepth interviews with key stakeholder from the Swedish mobile payment industry: five mobile payment providers, one major merchant, and the Swedish Trade Federation. This thesis shows that two fundamentally different types of mobile C2B payments are emerging; mobile payment solutions based on existing card payment schemes and mobile payment solutions that build on new and independent payment schemes. The independent model has been defined as the most powerful disruptive force in relation to the existing market for card payments, mainly because it offers opportunities for innovative players to build simple new payment schemes that bypass traditional card payment players and therefore can be made far more cost efficient. However, many established card payment players are inhibiting this development since they are afraid it could seriously harm their existing card business.