No description available.

This thesis offers an in-depth analysis of conceptual, methodological, and policy issues in the implementation of children's participation rights. The way in which children's participation is understood and operationalised within and across services affecting children is a related area for study. The thesis explores the varied emphases given to children's participation rights (and multi-agency working) within and across play, educational, health, welfare and out-ofschool services; and it examines and discusses conceptual, policy and practice issues in the implementation of children's participation rights within and across these services. The example of the development of an out-of-school centre known as "A Space" is then used to provide a detailed analysis of the progress and process of participative and multi-agency working. Both the A Space exemplar and the wider public policy context within which it is located are viewed as forms of 'data' -and it is these two forms of data which are considered together. The thesis suggests that whilst it seems possible to make some progress towards implementing some elements of children's participation considerable barriers exist. These barriers include the tensions which exist between the interests of children and of adults; the constraints of public policy agendas, socio-economic considerations, and the kinds of welfarist and developmentalist understandings of children and childhood which underpin the approaches of children's service agencies and the perspectives of the staff therein. It concludes that if the implementation of children's participation is to be anything more than a 'token' exercise then ways will need to be found to overcome these barriers.

Call centre agents are becoming increasingly important in the call centre setting. They act as a contact point between the customer and the company, and can therefore be regarded as the builders of the company's image. Outbound call centre agents have the difficult task of gathering valuable research information. Due to the importance of these agents, they should have certain competencies to perform their duties sufficiently. The aim of this study was to determine what exactly a call centre agent needs in order to make that agent an ideal worker. Identifying competencies required to be ideal agents will ease the task of training and recruitment. Due to the interrelatedness of the subsystems of a call centre, not only the perceptions of the call centre agent, but also the views of managers and customers were taken into account. The systems theory allowed the researcher to take into account the interrelationship between these different subsystems. A qualitative methodology was used to gather this information, as it was the ideal method to show the complex processes and interactions in the call centre. Content analysis was used to analyse the data. Firstly, categories for the information were developed (open coding), then the categories were labelled (axial coding) and finally the categories were refined and integrated (selective coding). The results are presented from agents, customers and managements perspectives. The results found in this study are also connected to previous literature done regarding service representatives in general. Finally the competencies identified from the results are integrated with and related to the systems theory. Recommendations with regard to training for call centre agents are made, as well as recommendations concerning research possibilities for inbound call centres and cross-cultural studies. / Dissertation (MA (Research Psychology))--University of Pretoria, 2005. / Psychology / unrestricted

No abstract available / Dissertation (MArch(Prof))--University of Pretoria, 2007. / Architecture / unrestricted

Pousser un caddie dans les allées d'un supermarché. Peser soi-même ses fruits et légumes. Avoir le choix entre plusieurs marques pour un même article. Ce sont des gestes que nous effectuons quotidiennement, presque par automatisme. Toutefois cela n'a pas toujours été le cas et il est curieux de constater à quelle vitesse le mode de vie des français a changé. Cette recherche a pour objet d'étudier le lien qui s'est noué entre le droit et la grande distribution. Le cœur de ce travail se situe au niveau du processus de création du centre commercial. Ce centre névralgique de notre société consumériste est l'objet de nombreux débats tant juridiques, que politiques ou économiques. Cette recherche permet de faire le constat de l'état de la législation aujourd'hui concernant la grande distribution. Au-delà de l'intérêt que ce travail représente pour toute personne intéressée par les rouages du fonctionnement d'un centre commercial, cette étude permet également d'analyser de façon subsidiaire les multiples changements de volontés politiques vis-à-vis de ce géant économique que représentent les acteurs de l'ombre de la grande distribution. Tantôt aidée par le législateur, tantôt freinée, l'exorbitante multiplication des centres commerciaux demeure une réalité qui fit et fera toujours couler beaucoup d'encre; derrière ce fait, se cachent des enjeux non négligeables tels que la désertification des centres villes, la disparition des producteurs locaux, la mondialisation ou bien encore la question du pouvoir d'achat des français. / Pushing a trolley along the lines of a supermaket. Weighing alone fruits and vegetables. Having a choice between various brands for a given item. These are actions that we do daily, almost automatically. However this has not been always the case and it is quite surprising to see how the behaviour of french people has changed. This work is aimed at studying the connection which has grown between law and department stores.The core of the present work lays in the process of creation of a shopping center. This critical center of our consumerist society is a subject for various discussions, either juridical or political as well as economical.This research work enables an appreciation of the present condition of the law applied today to department stores.Beyond the interest of this work for anyone liking to know more about the opérations of a shopping center, this study enables also to analyse subsidiarily the many changes affecting the political decisions, vis a vis an economical giant, built by the shadowy actors of the department stores.In some cases being helped by law makers, in other cases being slowed down the exorbitant growth of the number of shopping center is a fact which led to a lot of writings.Behind this fact are hidden various important stakes such as desertification of town centers, extinction of local producers, world wide operations, or the level of the buying power of french people.

Thesis analyze and assess the Assessment centre in banking company.

To design an innovative building that addresses social activities with a jazz theme as a design generator. The jazz component may include activites such as: recording, teaching and performance. The social component may include a restaurant, Jazz club, braai areas and outdoor games. / Dissertation (MArch(Prof))--University of Pretoria, 2008. / Architecture / unrestricted

This study examines the contradictions of the reproduction of, and resistance to, relations of inequality in the Hamilton Worker Education Centre. Data were collected through participant observation at an instructors' training session, through in-depth interviews with instructors, staff members and sponsors of the programme and through a content analysis of the curriculum. The focus of my research was two-fold. One was the way in which the practices in the programme contributed to the re-creation of gender, race and class relations. The other focus was the way in which resistance to these relations occurred and was facilitated through a form of popular education. It is through this study that the inherent contradictions in this workplace literacy/English language programme become clear. / Thesis / Master of Arts (MA)

The concept of the Canberra Teaching Resources Centre was derived partly from the teachers' centre movement which originated in England and to a lesser extent from the American educational materials centre concept. This field study uses historical method to trace the establishment and development of the Centre with an emphasis on the role of its first Director. The planning initiative lay with the Commonwealth Department of Education and Science from 1968 to 1972 although considerable teacher input was invited and received in 1970. Originally seen as a regional centre in the N.S.W. education systemf the Centre, when its Director took up duty in 1972, was influenced by educational reports of A.C.T. and national significance and in 1974 became part of the Interim A.C.T. Schools Authority. It operated in a limited way in 1973 but was ready by 1974 to act not only as a teachers' centre for the A.C.T. but as an agency of the new education system. The Centre's activities, involving integration of five main functions, expanded rapidly in 1974 and 1975. Demand as a meeting place for teachers soon overtaxed accommodation in the City Education Centre and additional space was acquired in Griffith Infants' School late in 1975. Displays of educational material evoked the least response from teachers. Demands on the multi-media Library's loan service grew so quickly that related services could not be developed. The entrepreneurial in-service education activities expanded quickly in volume and range and played an important part in establishing a new system. Audio-visual services developed more slowly and production of curriculum materials was just beginning in 1976. While teacher demand continued to grow, the Centre's development was held back from late 1975 by government economic policy and in mid-1976 it faced serious staffing and accommodation constraints. Closer integration with the Authority's Curriculum Branch selmed the Centre's most likely future path.

Texte remanié de: Ph.D.--Histoire--New York--Columbia University, 2004. / Bibliogr. p. 797-816.