Made available in DSpace on 2014-12-17T15:38:56Z (GMT). No. of bitstreams: 1 AnaMSL.pdf: 1004465 bytes, checksum: f27d56ee5460854348d9177af532fced (MD5) Previous issue date: 2006-05-19 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior / The current study analyses the relation between commitment (focusing on organization, career and syndicate) and the meaning of the work for 123 employees from a bank of mixed economy, crowed in agencies located in the Northeast capitals and also in four capitals out of this region: Belo Horizonte-MG, Bras?lia-DF, Rio de Janeiro-RJ and S?o Paulo-SP. It explores the commitment variability in the work of participants, as well as the score combination in foci, generating the commitment patterns, having used as an instrument a questionnaire consisting: a reduced version of OCQ Organizational Commitment Questionnaire (09 items), which measures the organizational commitment; the reduced Gordon s Scale (10 items), which measures the syndicate commitment; and the Blau s Scale, which measures the commitment to the career/occupation. It speculates, likewise, the meaning of work variability to the sample, seeking for the value attributes (what work should be), descriptive attributes (what work is) and its hierarchy, for which the ISMT-Invent?rio do Significado e Motiva??o no Trabalho has been applied; the work centrality, for which two specific inquires were used. The answers were registered in data at SPSS-Statically Package for Social for Windows, and from this point the statistical analyses were accomplished. Eight commitments to work patterns and six from the meaning of work were identified (Cluster analyses). The relation between both constructs was confirmed, corroborating other studies / O presente estudo examina a associa??o entre o comprometimento em tr?s focos (organiza??o, carreira e sindicato) e o significado atribu?do ao trabalho em 123 funcion?rios de um banco de economia mista, lotados em ag?ncias de capitais do Nordeste e em quatro capitais extra-regionais: Belo Horizonte, Bras?lia, Rio de Janeiro e S?o Paulo. Explora a variabilidade do comprometimento no trabalho dos participantes, bem como, a combina??o dos escores nos focos gerando os padr?es do comprometimento, tendo utilizado como instrumento um question?rio compreendendo: a vers?o reduzida do OCQ Organizational Commitment Questionnaire (09 itens), que mede o comprometimento organizacional; escala reduzida de Gordon (10 itens) que mede o comprometimento com o sindicato; e a escala de Blau (07 itens), que mede o comprometimento com a carreira/profiss?o. Investiga, igualmente, a variabilidade do significado do trabalho para a amostra, buscando conhecer os atributos descritivos e valorativos do significado do trabalho, como tamb?m a hierarquia destes atributos, para tal foi aplicado o ISMT - Invent?rio do Significado e Motiva??o no Trabalho; e a centralidade do trabalho, para a qual foram usadas duas quest?es espec?ficas. As respostas foram registradas em forma de banco de dados SPSS Statistical Package for Social Science for Windows, e a partir da? realizadas as an?lises estat?sticas. Foram identificados 8 padr?es do comprometimento e 6 do significado do trabalho. A associa??o entre os dois construtos foi evidenciada, corroborando estudos anteriores

Klientkontakt utgör en central del i handläggares arbete. Denna studie undersöker och belyser handläggares upplevelser, känslor och inställning vid utebliven klientkontakt och hur detta påverkar handläggares arbetstillfredsställelse, arbetsmotivation och arbetseffektivitet. När en klient inte kommer till ett bokat besök eller missköter sin avtalade kontaktfrekvens med sin handläggare, kan “en lucka” uppstå i arbetet där handläggarens tillfredsställelse, motivation och effektivitet i arbetet tenderar att förändras. Denna studie är kvantitativ och lägger vikt vid handläggares perspektiv på utebliven klientkontakt. För att få svar på frågeställningarna samlades data in genom en webbenkät. Enkäten skickades ut till sammanlagt 284 handläggare som är verksamma i Jönköpings län, varav 115 handläggare besvarade enkäten. Resultatet visar att handläggares känsla av stöd vid utebliven klientkontakt och möjligheten att lägga ner så mycket tid på klienten som handläggare anser nödvändigt, är av betydelse för handläggarnas arbetstillfredsställelse och arbetsmotivation. För de handläggare som upplever utebliven klientkontakt som ett hinder, tar det också längre tid för att påbörja en ny arbetsuppgift efter insikt om att en klient uteblir från avtalad kontakt. Handläggares möjlighet att utföra sitt arbete, vilket inbegriper upplevelsen att göra ett meningsfullt arbete som klienten har nytta/glädje av, förhindras då klientkontakt uteblir från handläggares vardagliga arbete. / Client contact is a central part of social worker’s work environment. This study examines and highlights social worker’s experiences, feelings and attitude in case of no client contact, and how this affects social worker’s job satisfaction, work motivation and work efficiency. When a client does not come to a booked visit or mismanage his/hers agreed contact frequency with his/hers social worker, "a gap" occur in the work where the social worker’s satisfaction, motivation and efficiency at work tend to change. This study is quantitative and highlights the importance of social worker’s perspective on client contact that fails to appear. To get answers to the questions data were collected through a web survey. The questionnaire was sent out to 284 social workers that are active in Jönköping County, of which 115 social workers responded to the survey. Data were collected from the municipalities of Jönköping County through an online survey. The result shows that the social worker’s sense of support in case of no client contact and the opportunity to spend so much time on the client as the social worker deems necessary, is important for the social workers job satisfaction and motivation. For those social workers that experience client contact that fails to appear as a barrier, it also takes longer to start a new task after the realization that a client fails to appear at the agreed contact. When the client contact fail to appear from social worker’s daily work, it prevents social worker’s opportunity to do their work, which includes to do a meaningful work that the client benefit of and enjoy.

With an estimated 500 infections everyday, the country is beset with a galloping HIV and AIDS epidemic. With these accelerating numbers, it is no longer possible to ignore people living with HIV and AIDS, as they will inevitably form a more and more significant volume of the workforce. A key aspect of this phenomenon, that needs dedicated attention, is the issue of their stigmatisation in the workplace. The intent is to present the voice of the stigmatised. The dissertation attempts to understand how a stigmatised identity affects a productive member of society. It tries to capture the perspective of sero-positive persons as productive members of society and not as `victims' or `threats'. The ultimate objective is to influence policy in the workplace in order to provide a nurturing and productive work environment. The key thought emerging from the research is: driven by the inescapable structural stigma of the workplace, the virus fundamentally influences the self-definition of the sero-positive person. / Sociology / M.A.

With an estimated 500 infections everyday, the country is beset with a galloping HIV and AIDS epidemic. With these accelerating numbers, it is no longer possible to ignore people living with HIV and AIDS, as they will inevitably form a more and more significant volume of the workforce. A key aspect of this phenomenon, that needs dedicated attention, is the issue of their stigmatisation in the workplace. The intent is to present the voice of the stigmatised. The dissertation attempts to understand how a stigmatised identity affects a productive member of society. It tries to capture the perspective of sero-positive persons as productive members of society and not as `victims' or `threats'. The ultimate objective is to influence policy in the workplace in order to provide a nurturing and productive work environment. The key thought emerging from the research is: driven by the inescapable structural stigma of the workplace, the virus fundamentally influences the self-definition of the sero-positive person. / Sociology / M.A.