Medidas para gerenciamento de saúde e segurança em laboratórios são de extrema importância em laboratórios químicos. As pessoas que realizam qualquer atividade em um ambiente de laboratório estão expostas a diversos perigos e, consequentemente, existe o risco de ocorrência de eventos adversos para a saúde e segurança. Este trabalho foi desenvolvido em um laboratório químico de uma universidade federal tem como principal objetivo o aperfeiçoamento de uma framework que permite a realização de uma análise sistemática qualitativa e quantitativa das folgas presentes em um sistema sócio-técnico complexo. Ferramentas da Engenharia de Resiliência foram utilizadas para estudar o laboratório, o qual foi considerado como um sistema sócio-técnico complexo. Uma das características de um sistema resiliente é a capacidade de lidar com a variabilidade, o que pode ser obtido por meio de recursos de folgas (slack) no sistema. O uso da framework permitiu obter dados importantes para a análise do sistema e sugestões de melhorias. Os aperfeiçoamentos propostos na framework mostraram-se eficazes, principalmente na quantificação das folgas e variabilidades, em função da utilização do método AHP (Analytical Hierarchy Process) para a análise de dados. O método AHP tornou possível substituir o uso de questionários para toda a equipe por uma avaliação direcionada a especialistas. Ao utilizar o AHP, os dados podem ser adquiridos com maior rapidez. Outro ganho obtido com o uso do método AHP foi a possibilidade de redução de uma etapa da framework, tornando-a mais concisa. / Measures for health and safety management are of paramount importance in chemical laboratories. People who perform any activity in a laboratory environment are exposed to a variety of hazards and consequently there is a risk of adverse health and safety events. This work was developed in a chemical laboratory of a federal university, and has as main objective the improvement of a framework that allows the accomplishment of a systematic qualitative and quantitative analysis of the slack present in a complex socio-technical system. Tools of Resilience Engineering were used for studying a chemical laboratory, which was considered as a complex socio-technical system. One of the characteristics of a resilient system is the ability to deal with variability, which can be obtained through slack resources in the system. This work was developed in a chemical laboratory of a federal university and consists in the improvement of a framework that allows the accomplishment of a systematic qualitative and quantitative analysis of the slack present in the system. The use of the framework allowed to obtain data important for the analysis of the system and suggestions for improvements. The improvements proposed in the framework proved to be effective, especially in the quantification of slack and variability, as a function of the AHP (Analytical Hierarchy Process) method for data collection. The AHP method made it possible to replace the use of questionnaires for the entire team by an expert team assessment. By using AHP, data can be acquired more quickly. Another gain obtained with the use of the AHP method was the possibility of reducing one stage of the framework, making it more concise.

Medidas para gerenciamento de saúde e segurança em laboratórios são de extrema importância em laboratórios químicos. As pessoas que realizam qualquer atividade em um ambiente de laboratório estão expostas a diversos perigos e, consequentemente, existe o risco de ocorrência de eventos adversos para a saúde e segurança. Este trabalho foi desenvolvido em um laboratório químico de uma universidade federal tem como principal objetivo o aperfeiçoamento de uma framework que permite a realização de uma análise sistemática qualitativa e quantitativa das folgas presentes em um sistema sócio-técnico complexo. Ferramentas da Engenharia de Resiliência foram utilizadas para estudar o laboratório, o qual foi considerado como um sistema sócio-técnico complexo. Uma das características de um sistema resiliente é a capacidade de lidar com a variabilidade, o que pode ser obtido por meio de recursos de folgas (slack) no sistema. O uso da framework permitiu obter dados importantes para a análise do sistema e sugestões de melhorias. Os aperfeiçoamentos propostos na framework mostraram-se eficazes, principalmente na quantificação das folgas e variabilidades, em função da utilização do método AHP (Analytical Hierarchy Process) para a análise de dados. O método AHP tornou possível substituir o uso de questionários para toda a equipe por uma avaliação direcionada a especialistas. Ao utilizar o AHP, os dados podem ser adquiridos com maior rapidez. Outro ganho obtido com o uso do método AHP foi a possibilidade de redução de uma etapa da framework, tornando-a mais concisa. / Measures for health and safety management are of paramount importance in chemical laboratories. People who perform any activity in a laboratory environment are exposed to a variety of hazards and consequently there is a risk of adverse health and safety events. This work was developed in a chemical laboratory of a federal university, and has as main objective the improvement of a framework that allows the accomplishment of a systematic qualitative and quantitative analysis of the slack present in a complex socio-technical system. Tools of Resilience Engineering were used for studying a chemical laboratory, which was considered as a complex socio-technical system. One of the characteristics of a resilient system is the ability to deal with variability, which can be obtained through slack resources in the system. This work was developed in a chemical laboratory of a federal university and consists in the improvement of a framework that allows the accomplishment of a systematic qualitative and quantitative analysis of the slack present in the system. The use of the framework allowed to obtain data important for the analysis of the system and suggestions for improvements. The improvements proposed in the framework proved to be effective, especially in the quantification of slack and variability, as a function of the AHP (Analytical Hierarchy Process) method for data collection. The AHP method made it possible to replace the use of questionnaires for the entire team by an expert team assessment. By using AHP, data can be acquired more quickly. Another gain obtained with the use of the AHP method was the possibility of reducing one stage of the framework, making it more concise.

Disruptions severely undermine the reliability of railway systems. Consequently, a lot of investments are made to improve disruption management. Much has already been written about disruption management, often with the purpose of supporting operators in their decision making. However, to the best of our knowledge, this literature doesn't consider the structural differences of disruption management in different countries. An overview of the various ways in which disruptions are solved and conditions under which that happens could help rail infrastructure managers and train operating companies to reconsider the ways in which they operate. This paper takes stock of the similarities and differences in how disruptions are managed in Austria, Belgium, Denmark, Germany and the Netherlands. Of importance is not only how these systems work on paper, but above all what happens in practice, i.e. the habits and routines that operators have developed for solving disruptions.

The maritime industry is vital to the Swedish trade and economy. Shipping has less environmental impact per ton transported goods than other transport modes. Furthermore, ships use the sea as their roads, thus not requiring additional impact on the environment in the form of building roads or tracks to be able to transport goods or people. The aim of this thesis is to identify the characteristics of the safety management approach and safety management systems (SMS) in five Swedish companies operating in the Swedish shipping industry. It furthermore explores whether a new approach to safety management such as Safety II and resilience engineering can offer a complementary view to the current safety management. The study design of this thesis has been a multiple case study. A literature review has been performed to gain insights into the domain and safety management in the domain in specific. Data has been gathered through semi-structured interviews with 10 respondents working within shipping or crew management companies. Five of the respondents work ashore with safety management and five of the respondents work onboard as Chief Officers or Chief Engineer. Chief Officers as well as Chief Engineers have responsibilities regarding safety for their respective department and thus have management positions within the operations. The results show that the participating companies’ safety management and SMSs are of the reactive kind. There is furthermore a gap between work as imagined, WAI, and work as done, WAD, that affects the suitability of the routines, procedures and equipment used in operations. Complexity of a system is also a contributing factor when it comes to safety management, and in the participating companies, aspects regarding complexity were identified at a regulatory, organisational and operational level. This affects the possibility to create routines and procedures that correspond to the demands, variations and situations encountered in operations. It is suggested in this thesis that a Safety II approach to safety management, along with the use of resilience engineering to develop and enhance the domain’s adaptability, can serve as a complement to the current safety management approach. Being able to adapt, respond and manage various unforeseen situations is a way of ensuring safety in operations even in complex socio-technical systems. The resilience assessment grid, RAG, is suggested as a tool to be developed to be usable in the participating companies. The RAG could serve as a tool to taper the gap between WAI and WAD, as well as to provide input to the development of indicators other than accidents for improving safety. Furthermore, it could also facilitate learning from everyday operations and what is going well – the everyday successes in everyday execution of tasks involved in operations.

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