As marcas estão presentes no cotidiano dos consumidores e das organizações. Para os indivíduos, as marcas são carregadas de simbolismos, representações e complexos signos de posicionamento social enquanto, para as empresas, as marcas se tornam um ativo extremamente valioso, capaz de diferenciar as suas ofertas em um mercado comoditizado e influenciar o comportamento do consumidor. Neste cenário, o cuidado com a marca na percepção dos consumidores surge quase como condição para uma eficaz gestão estratégica de marketing nas empresas e, também, terreno fértil para pesquisas acadêmicas. Entre os cuidados que a empresa deve ter com as marcas sobre as percepções do consumidor, as estratégias promocionais baseadas na redução de preços merecem atenção. O presente estudo verifica o impacto que a promoção de preços (descontos e ofertas) exerce sobre o Consumer-based Brand Equity (CBBE). Por meio de uma pesquisa experimental do tipo between-subject, uma amostra de 300 estudantes universitários divididos igualmente em seis unidades de teste, foi estimulada através de anúncios impressos, a avaliar o CBBE de duas marcas de tênis (Diadora e Nike) que apresentavam três diferentes níveis de desconto (nenhum, baixo e alto) sobre um preço de referência - em um design fatorial 2x3 - a fim de avaliar se a presença e a intensidade das promoções de preços, presentes no anúncio, influenciariam as percepções dos respondentes sobre as marcas. A pesquisa também avaliou simultaneamente o comportamento de duas metodologias de mensuração distintas: (1) a metodologia de Yoo e Donthu (2001) que mensura elementos cognitivos e comportamentais e (2) a metodologia de Vázquez, Río e Iglésias (2002) que mensura o Consumer-based Brand Equity com base em duas dimensões de utilidade da marca: valor funcional e valor simbólico. Entre os principais achados desta pesquisa, pode-se destacar que - ao contrário do suporte teórico - neste experimento, a promoção de preços quando aplicada em anúncios impressos, não gerou impacto estatiscamente significativo sobre a média geral do Consumer-based Brand Equity e tão pouco sobre suas dimensões separadamente. A principal contribuição gerencial desta pesquisa consiste na indicação de evidências de que as promoções de preços, enquanto estratégias de curto prazo, podem continuar sendo uma das mais utilizadas estratégias de promoção de vendas sem prejuízo ao valor da marca na percepção do consumidor. Sob o ponto de vista acadêmico, este trabalho contribui principalmente na validação da escala de Yoo e Donthu (2001) no contexto brasileiro e em pesquisas experimentais. Da mesma forma, esta pesquisa ajuda a validar a ainda pouco utilizada escala de Vázquez, Río e Iglésias (2002) indicando que esta escala de mensuração precisa de outros estudos mais robustos até adquirir a solidez necessária à sua ampla utilização. Também como uma das implicações acadêmicas desta pesquisa, destacam-se os indicativos que, em um contexto de pesquisa experimental, os achados de alguns autores como Yoo, Donthu e Lee (2000), Villarejo-Ramos e Sanchez-Franco (2005) e Buil, Chernatony e Martínez (2008, 2011) que identificaram a influência das promoções de preços sobre certas dimensões do Consumer-based Brand Equity merecem ser revistos. / Brands are present in consumers life and organizations. For individuals, brands are loaded with symbolism, representations and complex social positioning signs. As for businesses, brands become an extremely valuable asset, able to differentiate their offerings in a commoditized market and influence consumer behavior. In this scenario, the care with the brand in consumers' perception emerges almost as a condition for effective strategic marketing management in firms and also fertile ground for academic research. Among the care the company should have with brands on consumer perceptions, promotional strategies based on reducing prices deserve attention. This study evaluates the impact of price promotions (discounts and offers) exerts on the Consumer-based Brand Equity (CBBE). Through an experimental study of the between-subject type, a sample of 300 college students divided equally into six test units was stimulated through print ads, to evaluate the CBBE of two sneaker brands (Nike and Diadora) which had three different discount levels (none, low and high) on a reference price - in a 2x3 factorial design - in order to assess if the presence and intensity of price promotions, present on the announcement, influence the perceptions of respondents about brands. The survey also assessed simultaneously the behavior of two different measurement methodologies: (1) the methodology of Yoo and Donthu (2001), which measures cognitive and behavioral elements and (2) the methodology of Vázquez, Rio and Iglesias (2002) which measures the Consumer-based Brand Equity based on two dimensions of use of the mark: functional value and symbolic value. Among the key findings of this research, it can be noted that - unlike the theoretical support - in this experiment, the promotion price when applied in print ads did not generate statistically significant impact on the overall average of the Consumer-based Brand Equity and neither on its dimensions separately. The main managerial contribution of this research is the indication of evidence that price promotions, when used as shortterm strategies, may still be one of the most used strategies to promote sales without prejudice to the value of the brand in consumer's perception. From the academic point of view, this work contributes mainly in the scale validation of Yoo and Donthu (2001) in the Brazilian context and experimental research. Likewise, this research helps validate the still underused scale of Vázquez, Rio and Iglesias (2002) indicating that this scale of measurement needs other more robust studies to acquire the necessary strength to its extensive use. Also as one of the academic implications of this research highlight the indicative that in the context of experimental research, the findings of authors like Yoo, Donthu and Lee (2000), Villarejo-Ramos and Sanchez- Franco (2005) and Buil, Chernatony and Martínez (2008, 2011) who identified the influence of price promotions on certain dimensions of Consumer-based Brand Equity deserve to be reviewed.

A brand reputation is constantly in danger of being tarnished whether it is by their owninability to meet consumers’ standard when it comes to product quality, their disregardfor ethical business, or being unlucky with the force of nature. But one crisis is seldomlike another, and neither are their effects. This study utilizes dimensions of consumerbased brand equity in order to explore how reputational crises stemming in a corporation’sown ability to produce quality goods and reputational crises stemming in corporate socialirresponsibility affect those dimensions and to see, is there a difference? The theory used based on Aaker, a marketing researcher who has come to be a prominentfigure in terms of consumer based brand equity, Brown & Dacin who are largely to creditfor making the discussion regarding different types of crises relevant, and authors whomore often than not refer to the works of the previously mentioned prominent figures. In order to find out if there is a difference in consumer reaction between corporate abilityand CSR related crises a quantitative approach where means from a population, dividedinto two groups which received similar questionnaires with the same brand but thecorporate ability or CSR crisis being the difference, were compared in order to find anypotential differences between the groups. The results from the survey were that corporate ability and CSR had a negative effect onpurchase intention while there was no difference in the magnitude of the negative effect,likewise regarding product evaluation CSR and corporate ability had a negative effectwhile there was no difference in the magnitude of the effect, and for corporate evaluationCSR had a negative effect while corporate ability had no negative effect. To elaborate onthis study, further research which includes variables such as brand loyalty while usingother types of product categories is proposed

While pursuing profits, modern firms begin to undertake corporate social responsibility (CSR). Different ways for firms to implement CSR have diverse impacts on consumer-based brand equity that reflects the meaning of the brand in consumers’ minds and is of considerable significance to corporate marketing strategy. However, previous research on CSR rarely uses signaling theory to explain the internal mechanism of generating consumer-based brand equity. It is also a gap of existing literature to study how to strengthen the impact of a firm’s CSR on consumer-based brand equity. This thesis, based on stakeholder theory and signaling theory, analyzes the effects of the degree of a firms’ CSR on consumer-based brand equity, including brand awareness, perceived quality, and brand loyalty, and how these effects are moderated by consumer involvement in CSR. This study adopts the quantitative approach and receives 201 valid questionnaires by taking Alipay (a Chinese firm providing online financial services) as the target of the survey. The results indicate that the degree of a firm’s CSR positively impacts brand awareness, perceived quality, and brand loyalty through empirical analysis. Meanwhile, as a moderator, consumer involvement in CSR positively moderates the relationship between the degree of a firm’s CSR and perceived quality but shows no significant moderating effects on the other two associations. By uncovering the relationship between CSR and consumer-based brand equity through the signaling theory and by introducing the variable of consumer involvement in CSR, this study advances CSR research. It extends the application of signaling theory in a new research area as well.

Recent research on links between dimensions of consumer-based brand equity, as well as links to consumer involvement, has shown that it is a significant predictor of purchase behavior. The purpose of this dissertation is to explore the affect brands have on consumer involvement. We attempt to investigate how consumer-based brand equity affects the level of consumer involvement. Based on consumer behavior theory and previous research of these areas, gathered primary data (an empirical investigation of students’ attitudes) is analyzed to gain an understanding of how the aforementioned concepts relate to each other. The findings indicate that there are correlations between consumer-based brand equity and consumer involvement, and that there is more to investigate in this area. Suggestions for further research include a similar study with more measured variables for each dimension, and analyzing them separately instead of creating indexes. The results of this dissertation may be useful for marketers and manufacturers of the specific products investigated, as well as products of similar nature, in order to apply focus to the attributes which consumers value most.

This three-essay thesis focuses on how value of the brand, i.e. brand equity is created, with each study investigating different parts of the relationships within the brand value chain. My first essay identifies and tests a new set of brand equity drivers such as brand structure and positioning, brand strategy, and customer characteristics. I use revenue premium as the retail level measure of brand equity and decompose it into price and volume premiums. Then, I explore the effects of different brand equity drivers on these premiums. The study on the universe of grocery industry in the U.S. shows compelling evidences that volume premium prevails over price premium in driving revenue premium. Brand structure and positioning, brand strategy and customer characteristics contribute significantly to the changes of the brand market performance measured with price, volume and revenue premiums. My second essay examines the association between consumer-based brand equity (IBBE) and brand market performance, and the moderators of this association. I explore a comprehensive set of market performance measures (penetration, loyalty, market share, price and revenue) of 216 major brands sold in the grocery channel in the U.S., in conjunction with EquiTrend© brand equity measure. The results show that customer based brand equity provides incremental explanatory power for brand market performance beyond the explanation by a wide array of performance determinants identified in the first essay. Furthermore, the equity-performance association is moderated by a set of product and category features, as well as the firm brand strategy. My third essay studies whether firms benefit from having multiple brands across different areas. I model brand market performance as a function of different elements of the firm brand portfolio, including the size and performance of sibling brands and the inter-brand distance. The dataset includes 1,700 brands from over 350 firms in the grocery channel within the U.S. The results show that the brand portfolio information provides incremental explanatory power for brand market performance. Moreover, the size and the performance of sibling brands have significant impact on a focal brand's market performance, and these impacts are moderated by the inter-brand distance.

As companies are focused on and capable of creating brand images aimed at supporting their brands, some choose to strategically associate them with specific countries or regions in hopes of attaining perceivably higher consumer-based brand equity. Although such a strategy could prove itself effective in the sense of increasing the amount of positive consumer perceptions, it might also result in harmful effects if the marketed country-of-brand origin is not in congruence with the brand‟s other country-of-origin constructs.   With regards to what theory implies and what this study‟s results suggest, this thesis analyzes the effects of country-of-origin incongruence on consumer-based brand equity in the case of Lexington. What this thesis uncovers is that the country-of-origin incongruence of Lexington does not, contrary to theory, have negative consequences on its consumer-based brand equity. Yet, what is suggested is that further research should focus on whether these results are simply restricted to this study‟s exact settings or would be attained even in another setting in which consumer ethnocentrism would not play a significant role.

Sammandrag: Företag strävar kontinuerligt efter att bygga ett välkänt och framgångsrikt varumärke. De strävar efter att tillfredsställa konsumenters behov för att öka varumärkets värde, brand equity. Genom att försöka avgöra konsumenters inställning till ett visst varumärke och deras förhållning till ett utökat sortiment i en ny produktkategori syftar denna uppsats till att diskutera och utforska förändringen av varumärkets brand equity. Vid denna undersökning har H&Ms varumärke och deras nya sportkollektion använts som exempel. Teorin behandlar varumärkets värde, brand equity, utifrån ett konsumentperspektiv samt utvidgning av produktutbud hos varumärken. Konsumenter styr ett varumärkes värde och då studien undersöks från ett konsumentperspektiv, var det av intresse att fokusera på Consumer Based Brand Equitys, CBBEs, fyra olika dimensioner: lojalitet, medvetenhet, upplevd kvalitet och associationer. Genom en kvantitativ enkätundersökning fick respondenterna bland annat svara på i vilken utsträckning de förknippade olika faktorer med H&Ms varumärke och därefter i vilken utsträckning de förknippade samma faktorer med den nya sportkollektionen. Några faktorer som användes var kvalitet, modeinriktat, pris, exklusivitet, känt m.fl. Med det teoretiska ramverket tolkades de empiriska resultaten för att kunna besvara uppsatsens syfte. Resultaten visade, till viss mån, en positiv förändring av värdet för varumärket på grund av den nya sportkollektionen, samt att det finns tendenser till fortsatt överensstämmelse mellan H&Ms varumärke och en sportfokuserad produktkontext.

The increased competitive intensity in several global markets has encouraged firms which traditionally compete, to also collaborate with each other, that is coopetitive branding alliances. Coopetitive branding has, to the best of our knowledge, not been researched from a consumer perspective.Does this mean that consumers remain unaffected when two competitors all of a sudden also collaborate?The purpose of this thesis is to explore how consumers’ brand images can be affected by firms’coopetitive branding strategies. With support from existing alliance literature and an empirical studycomprised of four focus groups, an abductive research approach is adopted.The findings indicate four distinct parameters, which can influence an alliance’s outcome, from theperspective of a consumer’s positive or negative brand image - which is a vital component in consumer-based brand equity. The contradictory nature of simultaneous competition and collaborationmakes coopetitive branding more or less desirable, from a consumer perspective, under differentcircumstances, which need to be acknowledged and managed by the partnering firms. A suggestionfor future research is to examine a wider consumer segment and not only students, to validate thetransferability of our findings.The results contribute to the strategic alliances theory, since existing research has not examinedthe consumer perspective and brand image in relation to coopetitive branding alliances. The resultscan also provide managerial guidelines for firms that wish to understand what elements of a coopetitive branding alliance creates value with consumers.

Date: 3 June Level: Master Thesis in Business Administration, 15 credits Institution: School of Business, Society and Engineering, Mälardalen University Authors: Paul Kato (95/03/11) and Henrik Aronsson (95/10/29) Title: Brand Activism, does it work? Tutor: Edward Gillmore Keywords: Brand activism, brand equity, social activism, attitudes, woke washing Research questions: a. How is the consumer-based brand equity affected by a company’s use of social activism in its marketing? b. How does this in turn affect consumer purchasing engagement? Purpose: The purpose of this study is to investigate how consumers respond tosocial activism advertisements and how it influences their purchaseengagement. Method: The method used in this thesis is a quantitative research with anabductive research approach. The data has been collected through anonline survey and received 504 responses. Conclusion: Advertising that contains social activism has an overly positive impact onconsumer attitudes, purchasing engagement, and corporate consumerbasedbrand equity.

Modern technology has provided for greater company transparency and media coverage, which among other has led to customers being able to increasingly demand corporate social responsibility (CSR) initiatives from companies. Companies should however not consider CSR as a constraint, but rather as a way to create competitive advantage, generating positive outcomes. One of which could be consumer-based brand equity (CBBE), however, the implementation of efficient CSR strategies is a difficult task, where research has somewhat disregarded the customer aspect of CSR, which can drive CBBE. Hence, this research has focused on the customer attitudes towards CSR and how this impacts CBBE, as well as brand trust. The data for the survey was gathered through a convenience sample, which after data cleanup consisted of 106 respondents. The results of the data analysis suggested the impact which customer attitudes towards CSR can have on both CBBE and brand trust, within the context of the insurance industry, used for this paper, due its linkage to CSR, as described later on. Keywords Customer Attitudes, Brand Affection, Brand Trust, Brand Equity, Consumer-Based Brand Equity (CBBE), Corporate Social Responsibility (CSR), Insurance Industry.