<p>Previous research and patient complaints to the Swedish Patient Support Committee shows that there is a lack of substance in the patient-nurse relationship. This may suggest that it can be difficult for health care to live up to health-care law which requires it to be of good quality, based on dignity and respect and designed so that the patient is an active participant and can make their own decisions when it comes to their health care. For a better understanding of what a dignified patient-nurse relationship is, this study aims to clarify what the patient values as good patient-nurse relationship and describe how they have experienced the patient-nurse relationship during their stay at an emergency care department. The study is a descriptive cross-sectional study with a quantitative approach, where the population consisted of patients who were cared for at an emergency care department in the County of Västmanland, Sweden during 2007. The sample consisted of 93 patients which were asked to answer a questionnaire. The results show that patients who were cared for, answered positively in terms of the patient-nurse relationship, when they felt welcome to the department (62,1 %), when they were treated with deference and respect (59,3 %) and when the nurses showed they cared (57 %). A total of 11 % of the patients experienced a violation of their integrity and a sense of powerlessness towards health care. The results confirm previous research which emphasizes the importance of paying attention to patients' needs and requests before the dissatisfaction and lack of good patient-nurse relationship has arisen. This is necessary in order to improve and develop the positive experience of caring for the patient, and thus raise the quality of care.</p> / <p>Klagomål till patientnämnden visar på att det finns brister i bemötandet vilket också styrks av tidigare forskning. Det förefaller att det kan vara svårt för sjukvården att leva upp till hälso- och sjukvårdslagen som kräver att vården ska vara av god kvalitet, grundas på respekt, värdighet och utformas så att patienten själv får vara med och ta beslut. För att bidra till mer kunskap om ett värdigt bemötande avser denna studie att belysa vad patienten värderar som ett gott bemötande.<strong> </strong>Syftet var att beskriva hur patienter värderar bemötandet och hur de beskriver att de blivit bemötta av personalen under sin vårdtid på en akutvårdsavdelning. Studien är en deskriptiv tvärsnittsstudie med en kvantitativ ansats där populationen bestod av patienter som vårdats på akutvårdsavdelningar i Landstinget Västmanland under 2007. I studien ingick 93 patienter som vid slutet av vårdtillfället tillfrågats om de ville besvara en enkät. Resultatet visar att det som patienterna skattade att de var mest nöjda med (stämmer precis) ifråga om bemötandet var det välkomnande de fick när de kom till avdelningen (62,1 %), att de blev bemötta med aktning och respekt (59,3 %) samt att vårdarna brydde sig om dem (57 %). Trots det upplevde 11 % av patienterna kränkning av integritet och vanmakt i vården. Resultatet bekräftar tidigare forskning och poängterar vikten av att uppmärksamma patientens behov och begär innan ett missnöje har uppstått. Detta för att kunna förbättra och även utveckla en positiv upplevelse av bemötande för patienten och därmed höja vårdkvaliteten.</p> / Axelina

Previous research and patient complaints to the Swedish Patient Support Committee shows that there is a lack of substance in the patient-nurse relationship. This may suggest that it can be difficult for health care to live up to health-care law which requires it to be of good quality, based on dignity and respect and designed so that the patient is an active participant and can make their own decisions when it comes to their health care. For a better understanding of what a dignified patient-nurse relationship is, this study aims to clarify what the patient values as good patient-nurse relationship and describe how they have experienced the patient-nurse relationship during their stay at an emergency care department. The study is a descriptive cross-sectional study with a quantitative approach, where the population consisted of patients who were cared for at an emergency care department in the County of Västmanland, Sweden during 2007. The sample consisted of 93 patients which were asked to answer a questionnaire. The results show that patients who were cared for, answered positively in terms of the patient-nurse relationship, when they felt welcome to the department (62,1 %), when they were treated with deference and respect (59,3 %) and when the nurses showed they cared (57 %). A total of 11 % of the patients experienced a violation of their integrity and a sense of powerlessness towards health care. The results confirm previous research which emphasizes the importance of paying attention to patients' needs and requests before the dissatisfaction and lack of good patient-nurse relationship has arisen. This is necessary in order to improve and develop the positive experience of caring for the patient, and thus raise the quality of care. / Klagomål till patientnämnden visar på att det finns brister i bemötandet vilket också styrks av tidigare forskning. Det förefaller att det kan vara svårt för sjukvården att leva upp till hälso- och sjukvårdslagen som kräver att vården ska vara av god kvalitet, grundas på respekt, värdighet och utformas så att patienten själv får vara med och ta beslut. För att bidra till mer kunskap om ett värdigt bemötande avser denna studie att belysa vad patienten värderar som ett gott bemötande. Syftet var att beskriva hur patienter värderar bemötandet och hur de beskriver att de blivit bemötta av personalen under sin vårdtid på en akutvårdsavdelning. Studien är en deskriptiv tvärsnittsstudie med en kvantitativ ansats där populationen bestod av patienter som vårdats på akutvårdsavdelningar i Landstinget Västmanland under 2007. I studien ingick 93 patienter som vid slutet av vårdtillfället tillfrågats om de ville besvara en enkät. Resultatet visar att det som patienterna skattade att de var mest nöjda med (stämmer precis) ifråga om bemötandet var det välkomnande de fick när de kom till avdelningen (62,1 %), att de blev bemötta med aktning och respekt (59,3 %) samt att vårdarna brydde sig om dem (57 %). Trots det upplevde 11 % av patienterna kränkning av integritet och vanmakt i vården. Resultatet bekräftar tidigare forskning och poängterar vikten av att uppmärksamma patientens behov och begär innan ett missnöje har uppstått. Detta för att kunna förbättra och även utveckla en positiv upplevelse av bemötande för patienten och därmed höja vårdkvaliteten. / Axelina

This study aimed to provide evidence on knowledge of attitudes toward standard precautions (SPs) and its practice of Healthcare Workers (HCWs) in government and private hospitals in Botswana. It utilised descriptive cross-sectional methodology. A range of significant findings were revealed. Good practice of SPs was noted more amongst the HCWs in government than in private hospitals. Knowledge of SPs amongst HCWs in government hospital was significantly and positively correlated to good practice of SPs. Registered Nurses (RNs) had better knowledge of SPs than HealthcareAssistants (HCAs).There was no significant difference between RNs and HCAs practice of SPS and attitudes toward the same. No significant difference in the knowledge, attitudes and practice of SPs was noted between General Practitioners (GPs) and RNs. No significant difference in the knowledge, attitudes and practice of SPs was observed between GPs and HCAs. The study findings have implications for the application of SPs in practice / Health Studies / M.A. (Public Health)

This study aimed to provide evidence on knowledge of attitudes toward standard precautions (SPs) and its practice of Healthcare Workers (HCWs) in government and private hospitals in Botswana. It utilised descriptive cross-sectional methodology. A range of significant findings were revealed. Good practice of SPs was noted more amongst the HCWs in government than in private hospitals. Knowledge of SPs amongst HCWs in government hospital was significantly and positively correlated to good practice of SPs. Registered Nurses (RNs) had better knowledge of SPs than HealthcareAssistants (HCAs).There was no significant difference between RNs and HCAs practice of SPS and attitudes toward the same. No significant difference in the knowledge, attitudes and practice of SPs was noted between General Practitioners (GPs) and RNs. No significant difference in the knowledge, attitudes and practice of SPs was observed between GPs and HCAs. The study findings have implications for the application of SPs in practice / Health Studies / M.A. (Public Health)