Tourism is an important source of economic growth for destinations, which is why the interest for destination branding has grown in recent years. Meanwhile, Destination Marketing Organisations (DMOs) often struggle to promote their destination successfully. For instance, many stakeholders influence the perception of a destination and therefore it is difficult to create a coherent image. Some destinations have a more successful destination branding, which not only depends on their marketing methods but also the pre-requisites of the city. Hence, destination branding is a complex process where there is no standard solution. Therefore, three different destinations are used as a basis for the thesis; Brussels, Istanbul and Stuttgart. What can be learned from the marketing methods in these destinations? The purpose of this thesis is to examine the current market position of Brussels, Istanbul and Stuttgart as tourist destinations and their marketing strategies and methods used to promote the destinations. We will identify general recommendations on how to improve the destination branding, and propose specific recommendations to selected DMOs in the destinations. Through the use of specific descriptive criteria, such as unique selling points (USPs), image and marketing channels, as well as the conducting of interviews with employees in higher administrative positions within the selected DMOs, the thesis aims at providing the reader with a deeper knowledge in the field of destination branding. The Tourist Area Lifecycle Model was used to analyse the destinations to understand their situation today and future possibilities and challenges in marketing the cities as tourist destinations. Moreover, the concepts of comparative and competitive advantages and the integrative model by Ritchie and Croutch was used to discuss the competitiveness of the destinations. The research shows that DMOs face problems, such as the lack of a coherent image, common goals, the coordination of activities between DMOs in different levels and cooperation between different stakeholders. These are areas that need attention from the DMOs in order to achieve successful destination branding and are included in the conclusion, which helps DMOs to improve their marketing methods in order to achieve success in the promotion of their destination.

This study proposes an alternative travel decision making model and situates its arguments in the Motivation-Opportunity-Ability (MOA) theoretical construct. The MOA model suggests that motivation, opportunity, and ability are major factors influencing decision making. Applying this model in the context of tourism, the proposed model suggests that travel behaviors are determined by self-congruity, functional congruity, perceived travel constraints, constraint negotiation, and self-efficacy. The proposed model and hypotheses were tested in the context of cruise travel. Both qualitative and quantitative methodologies were utilized in this study. Semi-structured interviews with both cruisers and non-cruisers were first conducted to derive measurement items for the interested constructs and to understand how different factors influence travel decision making. An online panel survey was followed to collect quantitative data for testing the proposed theoretical model and hypotheses. Structural Equation Modeling (SEM) was used to test both the proposed model and hypothesized relationships among the constructs. The analyses were performed with Analysis of MOment Structures (AMOS 7.0). All hypotheses except one were supported by the data. The proposed model also had an acceptable fit to the data. Based on the findings, both theoretical and practical implications of the study were recommended.

The purpose of this study was to gain an understanding of the structure and antecedents of travelers' behavioral intentions. Understanding travelers' behavioral intentions is an important goal of both destination marketing organizations and host destinations. However, little research has contributed to the theoretical development in this area, and the lack of a solid theoretical framework has negatively influenced the validity of existing research. Thus, this study attempted to explain travelers' behavioral intentions, using a model which was developed based on existing human behavior theories: the theory of reasoned action and the theory of planned behavior. Another major objective of the current study was to test the validity of the proposed model. Based on the theory of reasoned action and the theory of planned behavior, a conceptual framework was established to explain travelers' behavior intention in a tourism context. Attitude was conceptualized as destination image which is a two-dimensional construct including cognitive and affective components. Subjective norms were conceptualized as the combination of normative beliefs and motivation to comply. Perceived behavioral control was conceptualized as constraints which is a three-dimensional construct including intrapersonal, interpersonal, and structural components. An online panel survey was launched in September 2008 to collect data. Respondents were specially asked their perceived image about Texas, what were the barriers preventing them from traveling to Texas, and how their reference groups affected their travel decision to Texas. Totally, 1,448 completed surveys were received and utilized for analysis which included both visitors and non-visitors. The data analysis procedures included six major steps, from descriptive analysis and preliminary data analysis, to model and hypothesis testing. To do so, the Statistical Package for the Social Sciences 16.0 (SPSS) and Amos 16.0 were utilized. The structural relationships between all variables were tested with using structural equation modeling (SEM). Results of the study showed that destination image and subjective norm positively impacted behavioral intentions while constraints negatively affected behavioral intentions. Hence, this research provides important direction for the development of a more comprehensive theoretical framework to explain travelers' behavioral intentions, and presented a step toward offering practical as well as theoretical implications for future research.

This research study investigates the emerging representation of the brand Poland in the context of implementation of destination branding to the practice of country promotion. The main emphasis is put on the role of meaningful practices undertaken by international and domestic tourism managers and policy makers in constructing and reconstructing the representation of Poland in the broad context of the country‟s EU membership. The researcher does this by studying the examples of national and destination branding practices as well as the levels of understanding and appreciation of destination and national branding among people working in key organisations responsible for tourism and destination promotion both on the Polish domestic level and the level of relevant EU institutions. As national and destination branding is a relatively new phenomenon, specific focus is put on the critical analysis of the perceptions held about it among high ranking officials. The researcher pays particular attention to the power held by tourism in mediating identities of nations and destinations and the role that place branding plays or could play in this equation. The researcher focuses her study on two distinct but nevertheless connected locations: Brussels as a power and knowledge hub of the European Union and Warsaw as the power and knowledge hub of Poland. For reasons of methodological fit this interpretative study relies upon qualitative methods conducted via an emergent research design. Therefore the study is not driven by an up-front hypothesis, but is conducted via qualitative research bricoleurship approach. The research study concludes that although destination and national branding is universally familiar to the experts in the field of tourism and promotion, power holders and decision makers are lagging behind in understanding, appreciation and implementation of these new tools. This is particularly reflected in the case of Poland where first attempts at devising and implementing a national branding strategy were made but failed to be implemented due to budgetary and decision-making constraints at the level of power-holders. A striking conclusion is that in the case of Poland, the main causes of this lack of implementation of a national branding strategy are the very values and virtues that such a strategy might seem to promote. Nevertheless, the researcher observes a growing understanding and appreciation of the long-term benefits of a well designed and implemented branding strategy and its potentially great impact on tourism among the relevant decision-makers both in Brussels and in Poland.

An analysis of literature on security issues and its effect on destination image suggests that that to date little research has been done on the specific issue of the security image of the Middle East destinations, particularly as perceived by travel intermediaries. In this context, and due to the current situation of the Middle East, especially the Islamic countries, this research is a response to the urgent need to investigate and evaluate the safety and security perceptions, attitudes and behaviours of travel intermediaries towards Middle East destinations, and also seeks to compare between such perceptions, attitudes and behaviours of travel intermediaries based in the region and those of travel intermediaries based outside the region. This research may be described as phenomenological research that employed qualitative research tools. As a result of this perspective, the development of research methods is geared toward qualitative methods of study. The phenomenological approach employs qualitative research tools to interpret meaning from the reactions of individuals to experiences of dealing with Middle East destinations. Therefore, the present study adopts, as a primary method of data collection, interviewing of individuals representing the travel intermediaries in UK and Egypt. Results from the evaluation of the Middle East security image held by travel intermediaries showed that the Middle East is mostly positively perceived by majority of travel intermediaries despite the security problems that might occur in some of its destinations. Also it was made very clear that each destination in the Middle East is sold and promoted separately based on its unique image and identity as presented by travel intermediaries and not as apart of the Middle East.

The conscious creation and marketing of a destination brand and image is a feature of the present age. Brands can affect tourists' choices and behaviour and are therefore important in destination marketing. Marketing organisations devote considerable time to creating brands and channelling them through various media sources to the target markets. The success of the destination brand can be measured and defined by the expectations of the tourists. This study measured the SANParks brand by focusing on the current Kudu logo. It was the first time such a brand measure was done on any of the South African National Parks. Measuring brands can be done either internally, by employees and management of SANParks, or externally through visitor questionnaires. This study focused on external measurement. Primary data was gathered by means of 618 (n=618) structured, self-completion electronic questionnaires. Twenty four perceptions and eight emotions related to the Kudu brand were tested. A factor analysis was conducted on the correlation of these pre-established perceptions and emotions. Three factors - a successful brand, service and a positive brand image emerged as perceptions. Two factors related to emotions were divided into positive and negative emotions towards the Kudu brand. The findings indicated that most respondents relate SANParks Kudu logo to only the Kruger National Park and respondents clearly indicated that they do not want the Kudu logo to change. This study proved the Kudu brand to be successful, but it is recommended that SANParks differentiate the Kudu logo to create a unique culture and identity for every National Park in South Africa. / Thesis (M.Com. (Tourism))--North-West University, Potchefstroom Campus, 2009.

The conscious creation and marketing of a destination brand and image is a feature of the present age. Brands can affect tourists' choices and behaviour and are therefore important in destination marketing. Marketing organisations devote considerable time to creating brands and channelling them through various media sources to the target markets. The success of the destination brand can be measured and defined by the expectations of the tourists. This study measured the SANParks brand by focusing on the current Kudu logo. It was the first time such a brand measure was done on any of the South African National Parks. Measuring brands can be done either internally, by employees and management of SANParks, or externally through visitor questionnaires. This study focused on external measurement. Primary data was gathered by means of 618 (n=618) structured, self-completion electronic questionnaires. Twenty four perceptions and eight emotions related to the Kudu brand were tested. A factor analysis was conducted on the correlation of these pre-established perceptions and emotions. Three factors - a successful brand, service and a positive brand image emerged as perceptions. Two factors related to emotions were divided into positive and negative emotions towards the Kudu brand. The findings indicated that most respondents relate SANParks Kudu logo to only the Kruger National Park and respondents clearly indicated that they do not want the Kudu logo to change. This study proved the Kudu brand to be successful, but it is recommended that SANParks differentiate the Kudu logo to create a unique culture and identity for every National Park in South Africa. / Thesis (M.Com. (Tourism))--North-West University, Potchefstroom Campus, 2009.

The images of tourist destinations significantly influence travel choices. Accordingly, destination marketers make great efforts to inform their potential consumers about their destinations using deliberately designed projected images. This research focuses on a Chinese tourism destination, Qingdao, exploring the relationships between the images projected by Qingdao government agencies and those perceived by current visitors and by residents. It also examines the factors that influence the image formation of visitors and residents. Three sources of information are used in this research: promotional materials issued by the Qingdao municipal government and the Qingdao Tourism Administration, key informant interview transcripts and a questionnaires survey. The promotional materials were collected from the aforementioned agencies in May 2009. Key informant interviews were conducted in April and May 2009. Self-administered surveys of 578 visitors and 337 residents of Qingdao were administered throughout May and June 2009. The image construct was conceptualized as having three dimensions: cognitive, affective and overall images. The cognitive image attributes included seafood, scenery, beaches, local people, green space, special events, ethnic attractions, weather, squares, architecture, relaxing atmosphere, resorts, hygiene and cleanliness, cultural attractions, golf course, highway system, accommodation, public transport, shopping, fashion shows, value for money, transportation cost, nightlife, football games, airline schedules, and traffic congestion. The affective image attributes included arousing-sleepy, exciting-gloomy, pleasant-unpleasant, and relaxing-distressful. Qualitative evaluation suggested greater congruence between the images projected by Qingdao government agencies and those perceived by visitors than quantitative correlation analysis. The projected images of Qingdao and images perceived by visitors were consistent in their emphases on certain image themes. However, the correlations between these two types of images suggested that the extent to which these image themes were emphasized differed. Similar results were found in the comparison between the images projected by Qingdao and those perceived by residents. Furthermore, most visitors and residents held positive images of Qingdao. Both similarities and differences were discovered in the cognitive, affective and overall images perceived by visitors and residents. Residents were generally more positive than visitors in their cognitive and affective images. It was found that sex, education, place of residence, and previous travel experience only significantly affected visitors’ images of one or two attributes, while age, occupation, primary motivation, most important information source used and number of sources used significantly influenced visitors’ images of between 5 and 8 attributes. Additionally, place attachment and importance of the 2008 Olympic Games were significantly positively correlated with most of the image attributes examined in this study, while importance of German Heritage and Qingdao International Beer Festival were significantly positively correlated with fewer attributes (8 and 6 attributes, respectively). With regard to the factors influencing resident images, it was discovered that sex, education, age, occupation, length of residence, most important source used and number of sources used significantly affected residents’ images to different degrees, ranging from 7 to 18 attributes. Furthermore, place attachment and the importance of German heritage, the 2008 Olympic Games and Qingdao International Beer Festival were significantly positively correlated with the majority of the image attributes examined in this research. This study is one of very few that compares projected and perceived images although methodological challenges for undertaking such research remain. It is also innovative in that it encompasses both tourists’ and residents’ images. Very few such studies have been undertaken in China which has a massive domestic tourism industry and is a major player in international tourism.

In 2016 Cyprus received 3,2 million international tourists. The island is considered as the 40th most popular destination in the world, while if counted per capita of local population Cyprus has a 6th place worldwide. There are some 200,000 tourists from Sweden travelling to the island annually. Swedish citizens, in a similar fashion with the rest of Nordic countries enjoy a similar consumer behavior and high purchasing power. Understanding how Swedish tourists perceive image of Cyprus helps to nuance the view of visitors coming from Nordic countries onto the destination. The visit experience plays an important role to reduce the destination image stereotyping, which caused by different information sources that may lead to a change in destination image after visitation. Positive destination image leads to satisfaction and revisit intentions. This thesis investigates in detail how Swedish’ tourists perceive the destination images during their visit on Cyprus. The researcher followed semi-structured qualitative research method with the use of in-depth interviews to collect empirical data with respondents who have visited Cyprus. Destination image theory is utilized to support the theoretical ground for the thesis, while a textual content analysis was used as a tool for analyzing the interviews. Adopting the qualitative research approach provided the opportunity to capture the holistic components of Cyprus destination images while Cyprus touristic’ attributes were identified and ranked based on their functionality and psychological dimensions. Conducting this research provided the researcher the chance to test the theoretical destination image formation and the interrelationship among the destination image different components. Cyprus images after visiting the destination differ from the pre-visit stage as images were modified after visiting the destination. Swedish tourists upon their visit perceived the images of Cyprus in positive and negative ways. Cyprus Tourism Organization can benefit Cyprus by considering the negative notions found in this research and try to solve these problems or minimize their effects as possible.

abstract: Destination image has been explored by studying various aspects of the process of forming a perception about an area and choosing to visit or not. This study uses a variety of theories from previous research which has focused on subsets of factors which influence the overall process to create a model to organize the perception formation and decision making progress into one continuous and interrelated progression. Online questionnaires using Likert scale statements and questions were distributed to participants through Facebook in order to measure and test the model. A total of 266 questionnaires were completed and analyzed using t test, ANOVA, regression, factor analysis, and cluster analysis. The original model from the beginning of the study transformed with the removal of some variables and the alteration of others. The factors that were shown to influence perception of the destination were tourist type and knowledge of the country. Tourists who were more likely to seek new environments and had a higher level of knowledge of the country used in the marketing video had a better perception of the destination before and after the video. Obstacles for deciding to visit the destination were found to be long distances traveling and substitution of alternative destinations. The results show that marketing videos do create a positive change in the perception of the destination, but this alone is not likely enough to influence the decision to visit the destination. Marketing agencies should consider more ways of informing consumers of the destination in addition to commercials so that overall knowledge of the area can be improved. In addition, marketing agencies should target consumers that are interested in visiting new environments by using travel magazine subscriptions, international airline agencies and hotels, and social media groups. / Dissertation/Thesis / Doctoral Dissertation Community Resources and Development 2014