Effective collaboration between humans and autonomous agents can improve productivity and reduce risks of human operators in safety-critical situations, with autonomous agents working as complementary teammates and lowering physical and mental demands by providing assistance and recommendations in complicated scenarios. Ineffective collaboration would have drawbacks, such as risks of being out-of-the-loop when switching over controls, increased time and workload due to the additional needs for communication and situation assessment, unexpected outcomes due to overreliance, and disuse of autonomy due to uncertainty and low expectations. Disclosing the information about the agents for communication and collaboration is one approach to calibrate trust for appropriate reliance and overcome the drawbacks in human-autonomy teaming. When disclosing agent information, the level of detail (LOD) needs careful consideration because not only the availability of information but also the demand for information processing would change, resulting in unintended consequences on comprehension, workload, and task performance. This dissertation investigates how visualization design at different LODs about autonomy influences transparency, trust, and, ultimately, the effectiveness of human autonomy teaming (HAT) in search and rescue missions. LOD indicates the amount of information aggregated or organized in communication for the human to perceive, comprehend, and respond, and could be manipulated by changing the granularity of information in a user interface. High LOD delivers less information so that users can identify overview and key information of autonomy, while low LOD delivers information in a more detailed manner. The objectives of this research were (1) to build a simulation platform for a representative HAT task affected by visualizations at different LODs about autonomy, (2) to establish the empirical relationship between LOD and transparency, given potential information overload with indiscriminate exposure, and (3) examine how to adapt LOD in visualization with respect to trust as users interact with autonomy over time. A web-based application was developed for wilderness SAR, which can support different visualizations of the lost-person model, UAV path-planner, and task assignment. Two empirical studies were conducted recruiting human participants to collaborate with autonomous agents, making decisions on search area assignment, unmanned aerial vehicle path planning, and object detection. The empirical data included objective measures of task performance and compliance, subjective ratings of transparency, trust, and workload, and qualitative interview data about the designs with students and search and rescue professionals. The first study revealed that lowering LODs (i.e., more details) does not lead to a proportional increase in transparency (ratings), trust, workload, accuracy, and speed. Transparency increased with decreased LODs up to a point before the subsequent decline, providing empirical evidence for the transparency paradox phenomenon. Further, lowering LOD about autonomy can promote trust with diminishing returns and plateau even with lowering LOD further. This suggests that simply presenting some information about autonomy can build trust quickly, as the users may perceive any reasonable forms of disclosure as signs of benevolence or good etiquette that promote trust. Transparency appears more sensitive to LOD than trust, likely because trust is conceptually less connected to the understanding of autonomy than transparency. In addition, the impacts of LODs were not uniform across the human performance measurements. The visualization with the lowest LOD yielded the highest decision accuracy but the worst in decision speed and intermediate levels of workload, transparency, and trust. LODs could induce the speed-accuracy trade-off. That is, as LOD decreases, more cognitive resources are needed to process the increased amount of information; thus, processing speed decreases accordingly. The second study revealed patterns of overall and instantaneous trust with respect to visualization at different LODs. For static visualization, the lowest LOD resulted in higher transparency ratings than the middle and high LOD. The lowest LOD generated the highest overall trust amongst the static and adaptive LODs. For visualizations of all LODs, instantaneous trust increased and then stabilized after a series of interactions. However, the rate of change and plateau for trust varied with LODs and modes between static and adaptive. The lowest, middle, and adaptive LODs followed a sigmoid curve, while the high LOD followed a linear one. Among the static LODs, the lowest LOD exhibits the highest growth rate and plateau in trust. The middle LOD developed trust the slowest and reached the lowest plateau. The high LOD showed a linear growth rate until a level similar to that of the lowest LOD. Adaptive LOD earned the trust of the participants at a very similar speed and plateau as the lowest LOD. Taking these results together, more details about autonomy are effective for expediting the process of building trust, as long as the amount of information is carefully managed to prevent overloading participants' information processing. Further, varying quantities of information in adaptive mode could yield very similar growth and plateau in trust, helping humans to deal with either the minimum or maximum amount of information. This adaptive approach could prevent situations where comprehension is hindered due to insufficient information or where users are potentially overloaded by details. Adapting LODs to instantaneous trust presents a promising technique for managing information exchange that can promote the efficiency of communication for building trust. The contribution of this research to literature is two-fold. The first study provides the first empirical evidence indicating that the impact of LODs on transparency and trust is not linear, which has not been explicitly demonstrated in prior studies about HAT. The impact of LOD on transparency is more sensitive than trust, calling for a more defined and consistent use of the term or concept - "transparency" and a deeper investigation into the relationships between trust and transparency. The second study presents the first examination of how static and dynamic LODs can influence the development of trust toward autonomy. The algorithm for adapting LOD for the adaptive visualization based on user trust is novel, and adaptive LODs in visualization could switch between detailed and abstract information to influence trust without always transmitting all the details about autonomy. Visualizations with different LODs in both static and adaptive modes present their own set of benefits and drawbacks, resulting in trade-offs concerning the speed of promoting trust and information quantity transmitted during communication. These findings indicate that LOD is an important factor for designing and analyzing visualization for transparency and trust in HAT. / Doctor of Philosophy / The collaboration between human and autonomous agents in search and rescue (SAR) missions aims to improve the success rate and speed of finding the lost person. In these missions, a human supervisor may coordinate with autonomous agents responsible for estimating lost person behavior, path planning, and unmanned aerial vehicles. The human SAR professional may rely on information from the autonomous agents to reinforce the search plan and make crucial decisions. Balancing the amount of information provided by the autonomous agents to the SAR professionals is critical, as insufficient information can hinder trust, leading to manual intervention, and excessive information can cause information overload, reducing efficiency. Both cases can result in human distrust of autonomy. Effective visualization of information can help study and improve the transmission of information between humans and autonomous agents. This approach can reduce unnecessary information in communication, thus conserving communication resources without sacrificing trust. This dissertation investigates how visualization design at the proper aggregation of details about autonomy, also referred to as level of detail (LOD), influences perceived understanding of the autonomous agents (i.e., transparency), trust, and ultimately, the effectiveness of human autonomy teaming (HAT) for wilderness SAR. A simulation platform was built for proof-of-concept, and two studies were conducted recruiting human participants to use the platform for completing simulated SAR tasks supported by visualizations at different LODs about autonomy. Study 1 results showed that transparency ratings increased with more details about autonomy up to a point and then declined with the most details (i.e., lowest LOD). Trust, workload, and performance also did not linearly improve with more details about autonomy. The non-linear relationships of LODs with transparency, trust, workload, and performance, confirmed the phenomenon of the transparency paradox, which refers to the disclosure of excessive information about autonomy may hinder transparency and subsequent performance. Study 2 results also illustrated that when visualization with LOD adapted to instant trust, the speed of building trust and the plateau of trust on autonomy can achieve the same level as the visualization provided with the most details, which performed the best in building trust. This adaptive approach minimized the amount of information displayed relative to the visualization, constantly presenting the most information, potentially easing the burden of communication. Taken together, this research highlights that the amount of information about autonomy to display must be considered carefully for both research and practice. Further, this dissertation advances the visualization design by illustrating that visualization adapting LODs based on trust is effective at building trust in a manner that minimizes the amount of information presented to the user.

The topic of information transparency is becoming increasingly important in the online B2C (business-to-consumer) clothing industry. While both information transparency and perceived brand credibility are already known to be important for the firm, research shows that it is challenging to understand how information transparency influences brand credibility. It is because of the rapid growth of the online clothing and fashion industry that the significance of this research is rooted. Therefore, this paper set out to explore the influence of information transparency on perceived brand credibility in the online B2C clothing industry by performing a qualitative analysis. Furthermore, this research takes inspiration from existing literature that was conducted on information transparency. This research applies the same dimensions of information transparency from the existing literature by Zhou, et al., (2018) – namely product, vendor, and transaction transparency –  to act as a framework for this research and understand how they act to influence the perceptions of brand credibility. Three brand credibility dimensions put forth by Keller (2013) – perceived expertise, trustworthiness, and likeability – were used to understand what brand credibility entails. It was found that product transparency and vendor transparency influence perceptions of brand credibility through the dimensions of trustworthiness and likeability, while transaction transparency influences perceptions of brand credibility through all dimensions of brand credibility as specified by Keller, (2013).

Chau Sin Ha. / "Architecture Department, Chinese University of Hong Kong, Master of Architecture Programme 2008-2009, design report."

The subject of this dissertation is the construction of privacy-enhancing technologies (PETs) for transparency logging, a technology at the intersection of privacy, transparency, and accountability. Transparency logging facilitates the transportation of data from service providers to users of services and is therefore a key enabler for ex-post transparency-enhancing tools (TETs). Ex-post transparency provides information to users about how their personal data have been processed by service providers, and is a prerequisite for accountability: you cannot hold a controller accountable for what is unknown. We present three generations of PETs for transparency logging to which we contributed. We start with early work that defined the setting as a foundation and build upon it to increase both the privacy protections and the utility of the data sent through transparency logging. Our contributions include the first provably secure privacy-preserving transparency logging scheme and a forward-secure append-only persistent authenticated data structure tailored to the transparency logging setting. Applications of our work range from notifications and deriving data disclosures for the Data Track tool (an ex-post TET) to secure evidence storage. / The subject of this dissertation is the construction of privacy-enhancing technologies (PETs) for transparency logging, a technology at the intersection of privacy, transparency, and accountability. Transparency logging facilitates the transportation of data from service providers to users of services and is therefore a key enabler for ex-post transparency-enhancing tools (TETs). Ex-post transparency provides information to users about how their personal data have been processed by service providers, and is a prerequisite for accountability: you cannot hold a controller accountable for what is unknown. We present three generations of PETs for transparency logging to which we contributed. We start with early work that defined the setting as a foundation and build upon it to increase both the privacy protections and the utility of the data sent through transparency logging. Our contributions include the first provably secure privacy-preserving transparency logging scheme and a forward-secure append-only persistent authenticated data structure tailored to the transparency logging setting. Applications of our work range from notifications and deriving data disclosures for the Data Track tool (an ex-post TET) to secure evidence storage.

Les deux études menées dans cette thèse portent sur les questions de recherche liées aux objectifs des normes comptables internationales les plus importants : la comparabilité, la transparence et la qualité de l'information comptable. La première étude étudie la comparabilité de l'information comptable en ce qui concerne le secret et la divergence avant l'adoption. Dans cette étude, on prétend qu'il est facile de prévoir si l'adoption des IFRS améliore la réaction du marché des concurrents autour des annonces de revenus d'une entreprise donnée. Les résultats suivants ont été documentés, des preuves ont été fournies, ce qui démontre que le transfert d'informations aux annonces de bénéfices augmente suite à l'adoption obligatoire des IFRS, ce qui suggère en moyenne une comparabilité de l'information comptable (ci-après, la comparabilité). Cependant, lors d'enquêtes plus approfondies, il semble que la comparabilité augmente pour les entreprises domiciliées dans des pays caractérisés par un faible secret (c.-à-d. où la transparence domine) et, plus étonnamment, par un faible niveau de divergence (c'est-à-dire une faible distance comptable) de la norme IFRS avant l'adoption des IFRS. Par conséquent, ces résultats suggèrent que toutes les entreprises n'appliquent pas les IFRS de manière identique et qu'elles ne respectent pas entièrement ou systématiquement les IFRS. La deuxième étude porte sur la transparence des bénéfices en examinant la relation entre les gains et les rendements en matière d'application et de conservatisme. Dans cette étude, nous examinons les effets de l'application et du conservatisme sur la transparence des bénéfices en vertu des IFRS. Les résultats suivants ont été documentés, des éléments de preuve ont été fournis, ce qui démontre que la transparence des bénéfices augmente pour les entreprises domiciliées dans des pays caractérisés par une forte application seulement, alors qu'il n'y a pas d'avantages en matière de transparence des bénéfices suite à l'adoption des IFRS pour les entreprises domiciliées dans des pays caractérisés par un niveau élevé du conservatisme. Cela suggère que les IFRS ne sont pas appliquées de la même manière dans tous les pays. / Despite the importance of the IFRS in the international context of financial reporting accounting, we know very little concerning the effects of culture on the application of the IFRS. This dissertation empirically examines whether accounting information comparability and earnings transparency resulting from the IFRS adoption varies depending on cultural and institutional factors. Thus, the discussion considers, whether cultural and institutional factors can provide an explanation for differences in accounting information comparability and earnings transparency under the IFRS. Accordingly, the primary purpose of this dissertation is to investigate the role of secrecy, conservatism, pre-adoption divergence between IFRS and national GAAP, and enforcement on accounting information comparability and earnings transparency following the mandatory IFRS adoption.This dissertation therefore contributes to the accounting literature by presenting two essays. The essays address the research questions related to the goals of the IFRS in relation to two aspects: accounting information comparability and earnings transparency. The first study investigates comparability with regard to secrecy and pre-adoption divergence between IFRS and national GAAP. In this study, it is argued that it is easy to predict whether the IFRS adoption enhances the market reaction of competitors around the earnings announcements of a given firm. The results were documented evidence demonstrating that information transfer at earnings announcements increases following the mandatory adoption of IFRS, suggesting, on average, a high level of comparability. However, following the investigations, it would appear that comparability increases for firms domiciled in countries with a low level of secrecy (i.e., where transparency dominates) and, where there is a low divergence of accounting distance. Consequently, these results suggest that all firms do not apply the IFRS uniformly and that they do not automatically comply with IFRS. The second study investigates earnings transparency by examining the earnings-returns relationship with regard to enforcement and conservatism. In this study, the effects of enforcement and conservatism on earnings transparency were examined following the mandatory adoption of IFRS. The results were documented, which demonstrate that earnings transparency increases for firms domiciled in countries characterized by low conservatism only (i.e., where optimism dominates) and, there are benefits with regard to earnings transparency following IFRS adoption for firms domiciled in countries characterized by a high level of enforcement. This also suggests that IFRS is not being applied in the same way in all countries. Taken together, there are significant cross-country differences in IFRS compliance. Accordingly, comparability and transparency differ depending on where a firm is domiciled. If the firms are domiciled in a supportive environment in terms of applying the IFRS (i.e., where there is transparency, optimism, low divergence of accounting distance and strong enforcement), the level of comparability and transparency are increased.

This research paper is examining how corporations can create a rhetorical construction of transparency on digital platforms in order to make their communication appear transparent during a crisis. Crisis communication theory and theories of rhetoric and transparency have been used in order to analyse the crises situations and the linguistic means used in crisis related messages. By using the methods of semiotics and digital rhetoric, an analytical framework was developed to be able to analyse the level of both the rhetorical construction of transparency as well as the actual transparency by identifying what information has been disclosed and what has been withheld. The two companies used for the analysis were Toyota and Samsung, who both experienced a crisis in 2016. It was found that the two companies used different strategies in their crisis communication, in which Toyota came across as the best prepared corporation in times of crises due to a clearer reaction, which was not changed. Both corporations managed to construct a level of transparency through their use of language, however, some information was found to have been withheld, causing the actual transparency to be of a lower degree than the constructed transparency. Thus, by using language in certain ways, corporations are able to convince their stakeholders that they are transparent while being able to withhold different information that could prove valuable to some groups of stakeholders.

Background: Consumers are aware of and care for the environment, which has led to a need for transparent and sustainable fashion products. This results in that companies need to create transparent and sustainable communication strategies to gain the consumers’ trust. In order to strengthen trust among consumers, brands needs to tell stories that are credible and create emotional bonds. A few fashion companies has taken this transparency further through implementing cost transparency in their business model. This means that they as opposite to traditional retailers reveals its costs and margins in order to justify the product price and communicate this through storytelling towards the end consumer. Purpose: The purpose of this research is to present how fashion companies that today work with cost transparency disclose this information, what parts of the cost structure they do not disclose and how it is communicated through storytelling. This paper will focus on companies that communicate cost transparency to the end consumer online and how they do this through their company websites and their online shops. The research will add to the existing literature which has until now concentrated on transparency from an ethical supply chain perspective and price transparency. Methodology: This research is a qualitative study where a comparative research design is chosen. A multiple-case study is chosen where primary data regarding cost transparency and storytelling is collected from three company websites. The data is later analysed back and forth with concepts presented in the theoretical framework in order to analyse how fashion companies work with cost transparency and storytelling. Findings: The research shows that all three cases choose to display transparent cost information related to direct material costs and manufacturing costs as well as a price comparison with traditional retail brands. Meanwhile the less recognisable costs such as the indirect costs related to running the business were not included in the cost breakdown information. The cost transparency narrative is used in storytelling to educate the consumer where all three cases tell a story where they function as the hero, meanwhile the traditional retailers represents the villain. Managerial implications: From a company perspective, everything related to adding a value to the product is seen as part of the cost structure. Hence, in order to keep the consumers’ trust and stay relevant, it is seen that companies are advised to tell stories that transparently gives the consumers the full picture of the cost structure.

Problem: The Swedish clothing industry is unsustainable in many ways. In recent years, the demand from consumers for companies to be sustainable has increased. Additionally, the demand for transparency has increased as well. However, due to a lack of strong regulations regarding transparency, it is hard for stakeholders to ensure that clothing companies are following their own statements.   Purpose: This study aims to identify how different companies act to gain or maintain transparency throughout their supply chains, depending on the size of their company.   Method: The research was conducted following the paradigm of interpretivism and an inductive approach to research, where six qualitative semi-structured interviews were conducted. The interviewees represented six Swedish clothing companies. The empirical findings were analyzed and then compared with previous research in the field.   Findings: The result of this study show that supply chain transparency is strongly related to having strong, trustworthy relationships with all stakeholders in the supply chain. Trust generates control and insights into operations. Transparency is also strongly related to traceability. The level of trust and transparency in a company's supply chain can be dependent on financial means and how long they have been in business and therefore differ between companies of different sizes. Furthermore, the study highlights the need for strong legislative action to improve transparent actions.

This is a study of how literal and phenomenal transparency inform the development and understanding of a design ordered by two overlapping reference systems. A mixed-use building serves as the project to resolve the complexities of overlap that result from rotation, and to explore ideas of transparency. / Master of Architecture

Abstracts in English, Zulu and Southern Sotho / This thesis examines organisational transparency in South African banking after the financial crisis of 2007-2009. The crisis upset the global economy and resulted in general mistrust in banks and the global financial system. In addition to poor governance standards, inadequate transparency was identified as a key issue to be addressed in order to prevent future crises. The nature and consequences of banking transparency became a matter of worldwide debate. While the extant literature focuses mainly on banking transparency in the context of accounting, this study uses a communication perspective, examining transparency as a dynamic social and organisational phenomenon that is constituted through and reflected in organisational discourse, with both symbolic and practical implications. The primary objective of this study was to establish how the discourse in the institutional field of banking in South Africa after the Financial Crisis shaped the construction of the meaning of transparency in banking, and consequently how organisational field level discourse contributed to the institutionalisation of transparency practices in South African banking. The study adapted several conceptual frameworks previously used in discourse studies in order to analyse a banking field discourse at meso-level. From the data analysis perspective, the qualitative content analysis was performed with the aid of ATLAS.ti 8 software. The sample for the study comprises 76 purposively selected documents produced by the actors within the institution field of banking from the onset of the Financial Crisis until 2018. This study underlines the importance of the discourse within the institutional field of banking in South Africa and the construction of what is normal, acceptable and expected in terms of banking transparency, and its institutionalisation, thus highlighting the historical and social embeddedness of banking transparency. The data analysis identifies the main discursive strands within the banking discourse: one that is focused on market conduct transparency and the other, which addresses the importance of banks’ transparency in maintaining stability in the financial system. The results also reveal multiple meanings of transparency in South African banking and draw attention to the historical and discursive events that trigger change in institutional fields. / Le thesisi iphenya ukusebenza shashalazi kwenhlangano eNingizimu Afrika ngemuva kwenhlekelele yezimali ukusukela ngo 2007 ukufika ngo 2009. Le nhlekelele yaguqula isimo somhlaba kwezomnotho yaze yadala izinga lokungasathembeki kwamabhangi nohlelo lwezimali emhlabeni wonke. Ukwengeza phezu kwamazinga angagculisi okuphathwa kwamabhizinisi, ukungasebenzi shashalazi ngokwanele kuye kwabonwa njengodaba oluyinkinga okufanele luxazululwe ukugwema izinkinga esikhathini esizayo. Ubunjalo besimo kanye nemiphumela yohlelo olushashalazi lwemboni yezamabhangi kugcine sekuba wudaba oluxoxwa umhlaba wonke. Njengoba umbhalo wobuciko okhona ugxile kakhulu phezu kohlelo olushashalazi lwamabhangi kweze-accounting, lolu cwaningo lusebenzisa umqondo wezokuxhumana, luhlola uhlelo olushashalazi njengohlelo lwenhlangano yomphakathi oluguqukayo futhi olwakhekayo, kanti lolu hlelo lubonakala njengodaba lwenhlangano, ngendlela yophawu nangendlela ephathekayo. Inhloso yokuqala yalolu cwaningo kwabe kukuthola indlela lesi sifundo emkhakheni weziko lezamabhangi eNingizimu Afrika ngemuva kokuthi iziNhlekelele zeZimali zishintshe isakhiwo sencazelo yegama lokusebenza shashalazi kwezamabhangi, bese ekugcineni ingabe udaba lwezinga lomkhakha wenhlangano lube negalelo elinjani ekwakhiweni kwezingqubo zohlelo olushashalazi embonini yezamabhangi eNingizimu Afrika. Ucwaningo luguqule izakhiwo zegama ezimbalwa ebezisetshenziswa esikhathini esedlule ezifundweni zocwaningo ukuhlaziya udaba lomkhakha wezamabhangi ezingeni lomhlaba. Ngokomqondo wokuhlaziywa kwedatha, ukuhlaziywa ngendlela egxile kwingxoxo yolwazi olumumethwe kwenziwa ngosizo lwe-ATLAS.ti 8 software. Isampula yocwaningo iqukethe imibhalo engama-76 ekhethwe ngenhloso ekhiqizwe ngabadlali abangaphakathi komkhakha weziko lezamabhangi ngesikhathi sokuqala kweNhlekelele yeZezimali ukufika ngonyaka ka 2018. Ucwaningo lugcizelela ukubaluleka kwesifundo esingaphakathi komkhakha weziko lezamabhangi kanye nokwakhiwa kwalokho okuthathwa ukuthi kujwayelekile, kuyamukeleka futhi kulindelwe mayelana nohlelo lokusebenza shashalazi kwamabhangi, kanye nokkwakhiwa kwalolu hlelo, ngakho-ke lokhu kuveza umlando kanye kanye nabantu ohlelweni lokusebenza shashalazi kwezamabhangi. Ukuhlaziywa kwedatha kwenze ukuthi kuphawuleke izimpawu ezibalulekile ezidukisayo ngaphakathi kohlelo lwezamabhangi; olunye lugxile phezu kohlelo olushashalazi mayelana nokuziphatha kwamabhangi, kanti olunye lubhekene nokubaluleka kohlelo olushashalazi kwezamabhangi ngenhloso yokugcina ingqubo ezinzile ohlelweni lwezezimali. Imiphumela nayo iveza izincazelo eziningi zohlelo lokusebenza shashalazi kwamabhangi eNingizimu Afrika kanye nokuxwayisa ngomlando nangezehlakalo ezidukisayo eziphembelela ukuthi kube nezinguquko emikhakheni yamaziko. / Phuputso ena e hlahloba ponaletso ya mokgatlo lekaleng la dibanka tsa Afrika Borwa kamora koduwa ya ditjhelete ya ho tloha 2007 ho isa ho 2009. Koduwa ena e ile ya ferekanya moruo wa lefatshe mme ya fella ka ho se tsheptjwe ha dibanka le tsamaiso ya ditjhelete ya lefatshe. Ntle le maemo a mabe a puso, ponaletso e sa lekanang e ile ya hlwauwa e le taba ya mantlha e lokelang ho rarollwa ho thibela mathata a kamoso. Sebopeho le ditlamorao tsa ponaletso ya dibanka ebile taba ya puisano ya lefatshe ka bophara. Leha dingodilweng tse fumanehang hona jwale di shebile ponaletso ya dibanka haholo-holo maemong a ho boloka dibuka, phuputso ena e sebedisa pono ya puisano, e lekolang ponaletso e le taba e matla ya phedisano le mokgatlo e hlophisitsweng ka, mme e bontshitswe puong ya mokgatlo, ka diphello tsa matshwao le tse sebetsang ka bobedi. Morero wa mantlha wa phuputso ena e ne e le ho tiisa hore na puo lefapheng la dibanka Afrika Borwa kamora Koduwa ya Ditjhelete e thehile kaho ya moelelo wa ponaletso dibankeng jwang, le hore na puo ya boemo ba mokgatlo e kentse letsoho jwang ho hlophiseng mekgwa ya ponaletso dibankeng tsa Afrika Borwa. Phuputso e ile ya hlophisa meralo e mmalwa e neng e sebedisitswe diphuputsong tse fetileng tsa dipuo e le ho manolla puo ya lekala la dibanka maemong a bohareng. Ho latela pono ya manollo ya lesedi, manollo ya boleng ba dikateng e entswe ka thuso ya software ya ATLAS.ti 8. Sampole ya phuputso e na le ditokomane tse kgethilweng ka boomo tse 76 tse hlahisitsweng ke ba amehang lefapheng la dibanka ho tloha qalong ya Koduwa ya Ditjhelete ho fihlela 2018. Phuputso ena e totobatsa bohlokwa ba puo kahare ho lefapha la dibanka Afrika Borwa le kaho ya se tlwaelehileng, se amohelehang le se lebelletsweng mabapi le ponaletso ya dibanka, le tlhophiso ya yona ka hona ho totobatsa ho kenella ha nalane le phedisano ho ponaletso ya dibanka. Manollo ya lesedi e hlwaya dikarolwana tse ka sehloohong tse ka hare ho puo ya banka: e nngwe e shebane le ponaletso ya boitshwaro ba mmaraka, ha e nngwe e bua ka bohlokwa ba ponaletso ya dibanka ho boloka botsitso tsamaisong ya ditjhelete. Diphetho di boetse di senola ditlhaloso tse ngata tsa ponaletso dibankeng tsa Afrika Borwa le ho lebisa tlhokomelo diketsahalong tsa nalane le tse amanang le puo tse bakang phetoho makaleng a ditsi. / Communication Science / D. Phil. (Communication)