Made available in DSpace on 2015-03-05T18:36:37Z (GMT). No. of bitstreams: 0 Previous issue date: 28 / Nenhuma / Este estudo contém uma proposta para o provimento de recursos da Tecnologia da Informação e Comunicação (TIC) em prefeituras através de um relacionamento Government to Government (G2G) de Governo Eletrônico (E-Gov). Para isso, inicialmente, buscou-se na revisão da literatura inserir os temas precursores, propulsores e conceitos que perpassam a implantação de programas de E-Gov e que envolvem desde a evolução das práticas de Administração Pública (AP) até a apresentação da TIC e os temas que permeiam este contexto. O trabalho foi conduzido como um estudo de caso na Companhia de Processamento de Dados do Estado do Rio Grande do Sul (PROCERGS) em duas fases: uma fase exploratória focada na empresa e na busca de informações para a construção do instrumento de coleta de dados; e a fase descritiva caracterizada pelo levantamento da situação da TIC em prefeituras do RS (31), através de um questionário (survey). Os vários itens analisados subsidiaram a proposta que visa contemplar as prefeituras com a contratação de / This study contents a proposal for resource provision to the Information and Communication Technology (ICT) in city halls through the relationship between Government to Government (G2G) of Electronic Government (E-Gov). For that, initially, it was attempted in the literature review to insert in the precursors themes and concepts for the implementation of E-Gov programs and Public Management (PM) practices evolution, thru the ICT presentation. This work was conducted as a case study in the Companhia de Processamento de Dados do Estado do Rio Grande do Sul (PROCERGS) in two phases: one phase was explorable, focused in the company and in information research to construct an instrument of data collecting; and the other was a describing phase, characterized by the overview of the situation of the ICT in the State's city halls (31), through a survey form. Several of the analyzed items subsided the model proposal that aims to provide city halls with a public Data Center (G2G), enabling the Information Management in

Submitted by Rosina Valeria Lanzellotti Mattiussi Teixeira (rosina.teixeira@unisantos.br) on 2015-05-20T18:14:24Z No. of bitstreams: 1 Rodrigo Cardoso Silva.pdf: 736123 bytes, checksum: 76c76dbf3932066bc749b0b2938f3599 (MD5) / Made available in DSpace on 2015-05-20T18:14:24Z (GMT). No. of bitstreams: 1 Rodrigo Cardoso Silva.pdf: 736123 bytes, checksum: 76c76dbf3932066bc749b0b2938f3599 (MD5) Previous issue date: 2013-05-13 / This scientific research examined the interdisciplinary aspect of government policy and strategic e-GOV websites of the Brazilian federal states based on the methodology of two global players: USA and UN. Nevertheless, the research adopted the methods used by stakeholder W3C aiming to bring research the link between the languages of ICT and Legal Sciences. The current scenario of e-GOV of the Brazilian subnational actors can be viewed as an evolving environment. However, the results of the survey were not absolutely optimistic for the Brazilian states, therefore adopting a program of e-government is much more than creating a government website. The portal of a state government is the embodiment of public administration web for the benefit of civil society and other national or international governments. It can be observed that the best practices implemented in the Federated States of the United States of America are in a much higher pattern than the Brazilian subnational actors. Internationally, represented by the UN, the result was almost similar, especially with regard to online services. Regarding stakeholder W3C recommendation, the results of the Brazilian Federated States show a connection with new technologies for Web 2.0 and that are essential for the smooth running of websites, unless some adjustments are needed to uniquely due to updates. The normative aspects of e-GOV in Brazil, especially for the Brazilian Federated States is a fact of classic gap in legislation that prevents the development of electronic services with more efficiency, transparency, visibility and quality for civil society. On the other hand, the United States is the precursor in the practice and institutionalization of e-GOV, Federal Law AN ACT Government Electronic of 2002 and federal and state councils. Finally, the survey noted that to achieve positive results in the e-GOV Brazilian states is essential that the political leader has the perception that government websites are an extension of government services, which also encompasses direct democratic participation. It means, the political strategies associated with cyberspace and technology to achieve the sensitivity of the society as a whole. / A presente investigação científica analisou o aspecto interdisciplinar da política governamental e estratégica de e-GOV nos websites dos estados federados brasileiros com base na metodologia de dois players globais: EUA e ONU. Não obstante, a pesquisa adotou os métodos aplicados pelo stakeholder W3C com o objetivo de trazer para a pesquisa o liame entre as linguagens de TIC e Jurídica Social. O cenário atual de e-GOV dos atores subnacionais brasileiros podem ser visualizados como um ambiente em constante evolução. No entanto, os resultados obtidos pela pesquisa não foram absolutamente otimistas para os estados brasileiros, pois adotar um programa de e-GOV é muito mais do que criar um website governamental. O portal de um governo estadual é a materialização da administração pública na Web em proveito da sociedade civil e demais governos nacionais ou internacionais. Podese observar que as boas práticas implementadas nos estados federados dos EUA são muito superiores do que dos atores subnacionais brasileiros. No âmbito internacional, representado pelas Nações Unidas, o resultado foi quase semelhante, especialmente com relação aos serviços on-line. Com relação à recomendação do stakeholder W3C, os resultados dos estados federados brasileiros mostram sintonia com as tecnologias novas para a Web 2.0 e que são imprescindíveis para a boa execução dos websites, salvo alguns ajustes que excepcionalmente são necessários em razão de atualizações. Os aspectos normativos de e-GOV no Brasil, em especial para os estados brasileiros, constituem um fato clássico de lacuna na legislação, que obsta o desenvolvimento de serviços eletrônicos com mais eficiência, transparência, visibilidade e qualidade para a sociedade civil. De outra parte, os EUA são os percursores na prática e na institucionalização do e-GOV, com a Lei Federal AN ACT Electronic Government of 2002 e conselhos federais e estaduais. Por fim, a pesquisa observou que para alcançar resultados positivos no e-GOV estadual brasileiro é essencial que o líder político tenha a percepção de que os websites governamentais são uma extensão dos serviços da administração pública, que engloba também a participação democrática direta. Isto é, a vontade política associada às estratégias de tecnologia para o ciberespaço e a sensibilidade de alcançar a sociedade como um todo.

Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-08-25T13:06:45Z No. of bitstreams: 1 Dissert Patrícia Santos Carvalho.pdf: 1165881 bytes, checksum: 35804459cf694667aeebf8ec0af001c1 (MD5) / Approved for entry into archive by Biblioteca da Escola de Engenharia (bee@ndc.uff.br) on 2017-09-05T13:50:20Z (GMT) No. of bitstreams: 1 Dissert Patrícia Santos Carvalho.pdf: 1165881 bytes, checksum: 35804459cf694667aeebf8ec0af001c1 (MD5) / Made available in DSpace on 2017-09-05T13:50:20Z (GMT). No. of bitstreams: 1 Dissert Patrícia Santos Carvalho.pdf: 1165881 bytes, checksum: 35804459cf694667aeebf8ec0af001c1 (MD5) Previous issue date: 2017-04-10 / Na atualidade o uso de ferramentas da Tecnologia da Informação (TI), vem crescendo em todas as áreas da sociedade. Por outro lado, observa-se que o excesso de burocratização continua sendo um grande problema da administração pública. O objetivo dessa pesquisa é analisar a importância do alinhamento estratégico da Tecnologia da Informação (TI) para a oferta de serviços públicos eletrônicos na administração tributária. Para tanto, buscar-se-á compreender a Resource-Based View (RBV), avaliar o nível de alinhamento estratégico da Tecnologia da Informação (TI) segundo o modelo de Henderson e Venkatraman (1993) e investigar o grau de oferta de serviços públicos eletrônicos segundo a tese Bahiense (2002). A dissertação apresenta uma pesquisa qualitativa e exploratória realizada a partir de um referencial teórico que abrange os principais aspectos teóricos de alinhamento estratégico da tecnologia da informação. Este referencial teórico foi utilizado para validar o modelo conceitual da pesquisa para subsidiar o estudo sobre serviços públicos eletrônicos na administração tributária. O método de pesquisa escolhido devido á natureza da investigação é o estudo de caso baseado numa pesquisa documental e empírica. Os resultados encontrados apontam para peculiaridades na oferta de serviços eletrônicos na administração tributária direcionando para um modelo alinhamento especifico. / Now a days, the use of Information Technology (IT) tools has been growing in all areas of society. On the other hand, it is observed that excessive bureaucratization remains a major public administration problem. The objective of this research is to analyze the importance of the strategic alignment of information technology (IT) for the provision electronic services offered in the tax administration. In order to do so, it is necessary to understand the resource-based view (RBV), to evaluate the level of strategic alignment of information technology (IT) according to Henderson and Venkatraman (1993) model and to investigate the degree of public service provision according to the Bahiense thesis 2002). The dissertation presents a qualitative and exploratory research based on a systematic review of the literature that covers the main theorists of strategic alignment of information technology. This theoretical reference was used to validate the conceptual research model for the study on electronic services in the tax administration. The research method chosen due to the nature of the investigation is the case study based on documentary and empirical research. The results found point to peculiarities in the offer of electronic services in the tax administration directing to a specific alignment model.

Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-08-25T19:54:38Z No. of bitstreams: 1 Dissert Patrícia Santos Carvalho.pdf: 1165881 bytes, checksum: 35804459cf694667aeebf8ec0af001c1 (MD5) / Approved for entry into archive by Biblioteca da Escola de Engenharia (bee@ndc.uff.br) on 2017-09-18T13:33:22Z (GMT) No. of bitstreams: 1 Dissert Patrícia Santos Carvalho.pdf: 1165881 bytes, checksum: 35804459cf694667aeebf8ec0af001c1 (MD5) / Made available in DSpace on 2017-09-18T13:33:23Z (GMT). No. of bitstreams: 1 Dissert Patrícia Santos Carvalho.pdf: 1165881 bytes, checksum: 35804459cf694667aeebf8ec0af001c1 (MD5) Previous issue date: 2017-04-10 / Na atualidade o uso de ferramentas da Tecnologia da Informação (TI), vem crescendo em todas as áreas da sociedade. Por outro lado, observa-se que o excesso de burocratização continua sendo um grande problema da administração pública. O objetivo dessa pesquisa é analisar a importância do alinhamento estratégico da Tecnologia da Informação (TI) para a oferta de serviços públicos eletrônicos na administração tributária. Para tanto, buscar-se-á compreender a Resource-Based View (RBV), avaliar o nível de alinhamento estratégico da Tecnologia da Informação (TI) segundo o modelo de Henderson e Venkatraman (1993) e investigar o grau de oferta de serviços públicos eletrônicos segundo a tese Bahiense (2002). A dissertação apresenta uma pesquisa qualitativa e exploratória realizada a partir de um referencial teórico que abrange os principais aspectos teóricos de alinhamento estratégico da tecnologia da informação. Este referencial teórico foi utilizado para validar o modelo conceitual da pesquisa para subsidiar o estudo sobre serviços públicos eletrônicos na administração tributária. O método de pesquisa escolhido devido á natureza da investigação é o estudo de caso baseado numa pesquisa documental e empírica. Os resultados encontrados apontam para peculiaridades na oferta de serviços eletrônicos na administração tributária direcionando para um modelo alinhamento especifico. / Now a days, the use of Information Technology (IT) tools has been growing in all areas of society. On the other hand, it is observed that excessive bureaucratization remains a major public administration problem. The objective of this research is to analyze the importance of the strategic alignment of information technology (IT) for the provision electronic services offered in the tax administration. In order to do so, it is necessary to understand the resource-based view (RBV), to evaluate the level of strategic alignment of information technology (IT) according to Henderson and Venkatraman (1993) model and to investigate the degree of public service provision according to the Bahiense thesis 2002). The dissertation presents a qualitative and exploratory research based on a systematic review of the literature that covers the main theorists of strategic alignment of information technology. This theoretical reference was used to validate the conceptual research model for the study on electronic services in the tax administration. The research method chosen due to the nature of the investigation is the case study based on documentary and empirical research. The results found point to peculiarities in the offer of electronic services in the tax administration directing to a specific alignment model.

Submitted by Maicon Juliano Schmidt (maicons) on 2015-04-28T13:01:35Z No. of bitstreams: 1 Maralice Staniecki Proszek Ribeiro.pdf: 4493357 bytes, checksum: ed260e31e6f941f58f69c5b546351fa3 (MD5) / Made available in DSpace on 2015-04-28T13:01:35Z (GMT). No. of bitstreams: 1 Maralice Staniecki Proszek Ribeiro.pdf: 4493357 bytes, checksum: ed260e31e6f941f58f69c5b546351fa3 (MD5) Previous issue date: 2012-07-26 / Nenhuma / Ao seguir os passos da iniciativa privada que investe em tecnologia da informação, e guiado pela teoria institucional, o governo também concentra esforços no desenvolvimento de políticas de comunicação, bem como no uso das novas tecnologias para aprimorar a gestão pública e facilitar o relacionamento com a sociedade. Através dos conceitos e aplicações da New Public Management a tecnologia da informação e comunicação revolucionou o relacionamento do governo com o cidadão, e permanece contribuindo para a qualidade e satisfação, ampliando de forma significativa a oferta e demanda de serviços totalmente eletrônicos. Especialistas em gestão pública elegeram o Governo Eletrônico como um instrumento de desenvolvimento da transparência, da oferta de informações, de melhores serviços e de redução de custos por meio da utilização da internet. Nesse sentido, o objetivo da presente pesquisa buscou aprimorar a transparência dos serviços prestados pela gestão pública através da relação governo e cidadão com o uso da tecnologia da informação e comunicação, identificando a importância do governo eletrônico onde a gestão pública possa proporcionar satisfação à população e buscar o aperfeiçoamento de suas práticas e rotinas através da internet. Para tanto, considerou-se que a gestão pública deve se estruturar para prestar serviços com qualidade à sociedade se adequando periodicamente às solicitações advindas da população. A metodologia para identificar a importância das tecnologias de informação e comunicação junto à Gestão Pública foi embasada a partir da revisão teórica e da realização de um estudo de caso, onde foram questionados munícipes e entrevistados gestores públicos da Prefeitura de Cachoeirinha-RS cuja proposta foi entender a comunicação e o relacionamento Governo Cidadão e ainda a absorção dessa relação, por parte da gestão, no aprimoramento da transparência na prestação de seus serviços. Com análise de conteúdo e cálculos estatísticos se avaliou a dimensão da importância e da satisfação na utilização da tecnologia da informação para o aprimoramento da transparência na prestação do serviço público através da relação G2C. Os resultados obtidos revelaram que a Prefeitura de Cachoeirinha-RS possui ações de gestão que se concentram prioritariamente na adequação da infraestrutura de rede, de operações internas, diretrizes tecnológicas, legislação e serviços ao cidadão. Também foi possível perceber que a usabilidade do portal se situa aquém da imagem veiculada e há despreparo do cidadão na comunicação com a prefeitura através da internet, e, esta utilização demanda da divulgação de conhecimentos e da otimização dos serviços públicos existentes, bem como maior participação da comunidade na integração de políticas governamentais. Concluiu-se que a relação entre governo e cidadão através da tecnologia da informação e comunicação apresenta pontos passíveis de aprimoramento na prestação dos serviços públicos transparentes. / By following private initiative steps that invests in information technology and led by institutional theory the government also concentrates efforts on communication policy development as well as the use of new technologies in order to improve public management and make the relationship with the society easier. Information and communication technology revolutionized the relationship between the government and citizen through the concepts and application of New Public Management. It keeps contributing to the quality and satisfaction by a meaningful and full enhancement of electronic service offer and demand. Experts in public management have elected the Electronic Government as a transparency development instrument, information offer, better services and cost reduction by using the internet. In this regard, such study aims at improving the delivered services transparency by public management through the relation between government and citizen by using information and communication technology and identifying the importance of electronic government in which the public management is able to prompt satisfaction to the population and search for the enhancement of practices and routines through the internet. Therefore, it is taken for granted that the public management must be structured in order to deliver high quality services to society and periodically adapt to population requests. The methodology to identify the importance of information and communication technologies along with public management has been based on a theoretical review and a case study in which residents were enquired and Cachoeirinha City Hall public administrators were interviewed where the proposal was meant to understand the communication and the relationship Government-citizen as well as the absorption of such relationship by the management and service deliverance transparency enhancement. Through content analyzes and statistics calculus the size of importance and satisfaction of information technology use to service deliverance transparency enhancement have been assessed by using G2C relationship. The outcome reveals that Cachoeirinha City Hall-RS has management actions which are mainly concentrated on network infrastructure adequacy, internal operations, technology guidelines, legislation and citizen services. It was also possible to notice that the portal usability is below expectations of advertised picture and the citizen is not prepared to communicate with the city hall through the internet. This use requires knowledge promotion and the existing public services optimization as well as community participation to government policies integration. It has been concluded that the relationship between government and citizen through information and communication technology shows aspects to be improved regarding transparent public service deliverance.

This thesis addresses the implications of Australian and South Australian government policies for the provision of online health information. It focuses on subjective meanings about internet use and access by questioning the use of information and communications technology (ICT) for health information. It analyses egalitarian approaches by government entities for universal access and explores how the phenomenon of the internet is claimed to be a potential conduit for social inclusion to reduce health inequalities.

University of Macau / Faculty of Social Sciences and Humanities / Department of Government and Public Administration

M. Tech. Business Information Systems / The government's intention is to extend the provision of government services to citizens beyond the traditional boundaries of time and space. Additionally to the face-to-face provision of government services, this could also be achieved through utilization of the Internet and the evolving information and communication technologies. This concept is what has brought about what is called the electronic government or e-government as some would refer to it. E-government is meant to facilitate service provision to citizens and businesses that the government has a mission to serve - including those handicapped due to physical, social, economic, geographical or cultural factors - independent of time and space. Equity and fairness, which drive governments social inclusion, dictate that disadvantaged groups should not experience inferior access to public services compared to other groups. Therefore, no matter what channel is decided upon by government to use to provide these services, it remains government's responsibility to cater for all its citizens and residents. How e-government is accepted and utilized by South African residents, especially in rural areas, is not adequately and properly understood. This study utilized and applied Unified Theory of Acceptance and Use of Technology to explore the acceptance and use of e-government in rural South Africa.

published_or_final_version / Public Administration / Master / Master of Public Administration

<p>&nbsp / </p> <p>The Internet is now facilitating the provision of an increasing number of services. Thus, technology has become a more integrated part of people‟s daily routine. Some of these technologies include electronic communication, online banking, and shopping as well as electronic learning - to name but a few. However, for various reasons, such as limited formal education (which is a key promoter of reading and writing skills), access and skills, not everyone has an equal opportunity to benefit from the use of these technologies. The unequal distribution of opportunities of such nature is often broadly referred to as the <i><font size="3" face="Arial,Arial"><font size="3" face="Arial,Arial">digital divide</font></font><font size="3">. That is the gap between those who have access to Information and Communication Technology (ICT) and those who do not. One noted challenge that influences the use of ICT consists of socio-economic conditions, which together elicit high levels of poverty. An identified strategy for uplifting these areas was (and still is) entrepreneurship, notably small businesses. These small businesses however, generally have very short and mostly unsuccessful lives. As a result the government at all levels (national, provincial and local) has endeavoured to provide support to these businesses. Some of this support is provided through mediums, such as the Internet (here named &quot / electronic support&quot / ) to assist these small businesses. This support, which comes from government, is however, not being fully utilised by the intended beneficiaries. Thus, the small businesses are not benefiting from the support provided. Consequently, many are still experiencing a short and unsuccessful existence. This research thus analyses the small businesses in areas of the greater Cape Town, which are characterised by high levels of poverty and unemployment. <font size="3">Previous studies in these areas have reported the lack of ICT related skills, also known as electronic skills (e-skills), as one of the reasons for the low uptake of electronic support (e-support). This e-support is provided by various levels of government through selected agencies (service providers). In essence, this study is aimed at investigating the influence of e-skills in the access and use of the provided e-support by owners of small businesses. Considering that the lack of adequate e-skills has been identified as influencing the use of e-support, the study also aims to identify the e-skills needed to fully utilise the provided e-support. The approach to this investigation included a review of pertinent literature and devising a conceptual model. This model was then tested in the empirical setting of this study. This setting included: (i) Providers of e-support (various specialised government agencies) and (ii) the intended beneficiaries of this e-support, i.e. small businesses in the previously disadvantaged areas (PDAs) of the greater Cape Town. Through the use of case study methodology and face to face interviews, it was found that many small business owners were not able to appropriately use the provided e-support. This was due to their lack of e-skills, which resulted in their inability to use ICT. Additionally, some were unaware of the existence of the e-support or the service providers. During the review of pertinent literature done as part of the study, an e-skills framework was designed. The framework identified the e-skills considered necessary in order for small business owners to effectively utilise the provided e-support and other technologies. The e-skills framework suggested by this study could be used as a tool to assist: (i) The providers of e-support to understand the usage of their services and enable (ii) a more informed understanding of the need for appropriate e-skills among small business owners, in relation to their use of the provided e-support. Additionally, (iii) small business owners should be in a better position to recognise the benefits of using technology, especially the Internet. <font size="3">The contribution of this study is seen as twofold. Firstly, it should assist the providers and users of e-support. This is done by addressing the practical side of the provision and usage of these services. Secondly, the study contributes an informative e-skills framework related to the effective use of e-support. This study also furthers academic knowledge in the area of the investigation, and suggests further directions for research. Considering, the limited small business sample (only participants from three PDAs), the generalisation of this study is limited. This limitation does not however, influence the validity of this research, or the credibility of the findings. </font></font></font></i></p>