This study investigates, within the current health care situation, the interrelationship of the user, resources and tool in the design of a prototype WELLNESS database-driven web site. A shift has taken place in health care, in which the base of conventional medicine has broadened to integrate other systems, practices and worldviews. These include complementary and alternative medicine, health promotion, disease prevention and wellness. Emphasis is placed on the need to take personal responsibility for one's own health and wellness. The global burden of chronic disease, reaching epidemic proportions, is increasingly linked to risk factors resulting from personal lifestyle choices. The growing evidence of the user's need to make personal, informed, lifestyle choices and their reliance on the Web for health information, required investigation. WELLNESS, a specific orientation to health and wellness, formed the framework within which the user and resources were defined and the tool designed. The user was profiled as the WELLNESS health information seeker, hereby contributing significantly to an understanding of the user in this new context. The user profile informed the establishment of resource selection criteria and tool design. The identification of WELLNESS content selection criteria, within a five-dimensional model, was required to ensure quality, relevant and credible resources. The tool is comprised of the WELLNESS thesaurus and WELLNESS database-driven web site. The WELLNESS thesaurus was constructed based on a combination of relevant thesauri. It will be used as an indexing tool. An investigation of existing health information web sites highlighted the importance of designing a specific WELLNESS database-driven web site. A database host was identified against which the original study's conceptual schema was assessed. A low-fidelity prototype web site was designed as the interface between the WELLNESS health information seeker and the database of WELLNESS health information resources. This study has epidemiological, philosophical, epistemological, sociological and psychological relevance. The provision of access to WELLNESS health information resources, made available in the WELLNESS database-driven web site, for personal, informed lifestyle choice by the WELLNESS health information seeker could potentially contribute to the reduction of the global burden of chronic disease. / Information Science / D.Litt. et Phil. (Information Science)

The United Nations Economic Commission for Africa Library (UNECA Library) has a collection of more than 90,000 electronic information resources and half a million-print collection. These resources are available freely to staff members of the UNECA, United Nations agencies, diplomats, researchers, students and others. The study investigated the utilisation of electronic information resources and the challenges faced by the different users of the Library. A quantitative research approach with a survey research method was applied. The population for the study was 600 users,, out of which 500 were internal users (UNECA and United Nations agencies staff members) and 100 were external users (researchers, students, or non-staff members). From the population, 20% from each category, that is, 120 users were taken as a sample. A webbased questionnaire built on SurveyMonkey was distributed through email to collect data from randomly selected users. The total response rate was 74%. The data were analysed using built in survey monkey analysis software and reported with simple frequency and percentages. The results shows that 92% of the respondents were aware of the availability of the electronic information resources in the UNECA Library. TInstitutional Repository (IR) and e-journals were frequently accessed and utilised. Highly accessed and utilised databases were the Economist, African Journal Online, JSTOR, Ebscohost, ScienceDirect, and Financial Times. 94% of the respondents reported that the electronic information resources were useful, with 84% agreeing that the resources were easy to use. High numbers of the respondents positively agreed that the quality of their output was improved by using the electronic information resources provided by the library. The respondents also indicated that using the electronic information resources have improved their research output, and overall, the resources have increased their performances. The challenges were information overload, access restriction with IP address, lack of training and remembering login credentials. 68% of the users reported that the library services met their expectations. The study recommends the development of strategies for enhancing accessibility and discoverability of the resources, providing information literacy trainings for all users, and finding alternative measures for IP restriction access. / Information Science / M.A. (Information Science)

The purpose of this study was to investigate the training needs of law academics by examining their ability to use legal electronic information resources at Unisa effectively. Using the survey method, a questionnaire was used to collect data. The data was descriptively analysed. The study revealed that law academics are aware of the wide variety of electronic resources relevant to their work. Further, these academics possess the necessary basic skills to use these resources. However, the majority of academics do not have high levels of confidence in using specific electronic legal resources. This study concluded that, despite the library's provision of user training sessions for academics, training does not focus on legal electronic resources. The variety of responses revealed the diverse training needs of law academics. The study recommended that training needs analysis be conducted by subject librarians who would conduct specialised legal electronic training. / Information Sscience / M.Inf.

Digitisation had a profound impact on the creation, reproduction, and dissemination of works protected by copyright. Works in digital format are vulnerable to infringement, and technological protection measures are accordingly applied as protection. Technological protection measures can, however, easily be circumvented, and additional legal protection against circumvention was needed. Article 11 of the WIPO Copyright Treaty (the WCT) obliges Member States to provide adequate legal protection against the circumvention of technological measures applied to works protected by copyright. Contracting parties must refine the provisions of Article 11 and provide for exceptions on the prohibition. Article 11 does not specify whether it pertains to only certain types of technological measures, nor does it prohibit the trafficking in circumvention devices. The United States implemented the provisions of Article 11 of the WCT through the Digital Millennium Copyright Act of 1998 (the DMCA). Section 1201 of the DMCA prohibits the circumvention of technological measures. It is detailed and relates to two categories of technological measures - access control and copy control. It prohibits not only the act of circumvention, but also the trafficking in circumvention devices. Article 6 of the EC Directive on the Harmonisation of Certain Aspects of Copyright and Related Rights in the Information Society of 2001 implements Article 11 of the WCT. Article 6 seeks to protect Aeffective technological measures@. It prohibits both the act of circumvention and circumvention devices. Although Article 11 of the WCT is silent on the issue of access control, it seems as if the international trend is to provide legal protection to access controls, thus indirectly creating a right to control access. South Africa has not yet implemented Article 11 of the WCT. The South African Copyright Act of 1979 does not protect technological protection measures. The Electronic Communications and Transactions Act of 2002 (the ECT Act) provides protection against the circumvention of technological protection measures applied to digital data. The definition of Adata@ is such that it could include protected works. If applied to protected works, the anti-circumvention provisions of the ECT Act would be detrimental to user privileges. As developing country, it seems to be in South Africa's best interest to the implement the provisions of Article 11 in such a manner that it still allows users access to and legitimate use of works protected by copyright. / Jurisprudence / LL.D.

Digitisation had a profound impact on the creation, reproduction, and dissemination of works protected by copyright. Works in digital format are vulnerable to infringement, and technological protection measures are accordingly applied as protection. Technological protection measures can, however, easily be circumvented, and additional legal protection against circumvention was needed. Article 11 of the WIPO Copyright Treaty (the WCT) obliges Member States to provide adequate legal protection against the circumvention of technological measures applied to works protected by copyright. Contracting parties must refine the provisions of Article 11 and provide for exceptions on the prohibition. Article 11 does not specify whether it pertains to only certain types of technological measures, nor does it prohibit the trafficking in circumvention devices. The United States implemented the provisions of Article 11 of the WCT through the Digital Millennium Copyright Act of 1998 (the DMCA). Section 1201 of the DMCA prohibits the circumvention of technological measures. It is detailed and relates to two categories of technological measures - access control and copy control. It prohibits not only the act of circumvention, but also the trafficking in circumvention devices. Article 6 of the EC Directive on the Harmonisation of Certain Aspects of Copyright and Related Rights in the Information Society of 2001 implements Article 11 of the WCT. Article 6 seeks to protect Aeffective technological measures@. It prohibits both the act of circumvention and circumvention devices. Although Article 11 of the WCT is silent on the issue of access control, it seems as if the international trend is to provide legal protection to access controls, thus indirectly creating a right to control access. South Africa has not yet implemented Article 11 of the WCT. The South African Copyright Act of 1979 does not protect technological protection measures. The Electronic Communications and Transactions Act of 2002 (the ECT Act) provides protection against the circumvention of technological protection measures applied to digital data. The definition of Adata@ is such that it could include protected works. If applied to protected works, the anti-circumvention provisions of the ECT Act would be detrimental to user privileges. As developing country, it seems to be in South Africa's best interest to the implement the provisions of Article 11 in such a manner that it still allows users access to and legitimate use of works protected by copyright. / Jurisprudence / LL.D.

The purpose of this study was to investigate the training needs of law academics by examining their ability to use legal electronic information resources at Unisa effectively. Using the survey method, a questionnaire was used to collect data. The data was descriptively analysed. The study revealed that law academics are aware of the wide variety of electronic resources relevant to their work. Further, these academics possess the necessary basic skills to use these resources. However, the majority of academics do not have high levels of confidence in using specific electronic legal resources. This study concluded that, despite the library's provision of user training sessions for academics, training does not focus on legal electronic resources. The variety of responses revealed the diverse training needs of law academics. The study recommended that training needs analysis be conducted by subject librarians who would conduct specialised legal electronic training. / Information Sscience / M.Inf.

Changes in the environment are a major area of concern to any firm in its strategic decision making process (SDMP). SDMP is considered to be an important component in the success of firms in the strategic management literature. This includes small and medium-sized enterprises (SMEs) operating in the electronic, telecom and information technology (IT) sector which are subjected to frequent and extremely dynamic environments both internally and externally, unlike many other industries. A lack of prior studies supporting an understanding of the SDMP in SMEs is evident, and coupled with the extremely volatile environmental conditions that compound the problem, makes SMES dealing in electronic, telecom and IT products and services highly vulnerable to closure. An immediate investigation into the SDMP in SMEs is needed and long overdue. This research seeks to address this gap in the knowledge. In order to address the gap this research used synoptic formalism and incrementalism to develop an understanding on how SMEs in the electronic, telecom and IT sector make decisions and what is the nature of these decisions. A Strategic Decision Making Process (SDMP) model was developed based on prior research. Decision magnitude of impact acted as the input to the SDMP, rationality and intuition acted as the process component, and decision process output as the output component. Thus these three concepts acted as the three components of a process (input-process-output) configuration. The model facilitated the development of an understanding of the functioning of decision magnitude of impact as a decision characteristic factor, its relationship to SDMP and process dimensions (rationality in decision making and intuition) as an antecedent (and hence as a predictor) of decision output variables (decision process effectiveness), quality of the decision process output through the mediation of decision dimensions. In line with the need to understand the SDMP in SMEs data were collected from managers of a large number of SMEs belonging to electronic, telecom and IT sector. The territory chosen was the Gulf Cooperation Council countries (Kingdom of Bahrain, Kingdom of Saudi Arabia, Kuwait and United Arab Emirates) as this region provides a rich source of such SMEs and the environment is highly dynamic. A self-administered questionnaire was developed by adapting previously validated questionnaire scales. Pre-testing and pilot surveys were used to ensure that the contents, format and scales were appropriate. A range of decision makers in those SMEs were targeted. 464 valid questionnaires were returned, representing a response rate of over 50%. The data was coded and analysed using SPSS/AMOS, two widely used statistical software tools. The data analysis steps included reliability and validity testing (Cronbach’s alpha and Confirmatory Factor Analysis, respectively). The entire model was tested using Structural Equation Modelling (SEM). Using SEM it was possible to identify the model, test the parsimonious nature of the model, determine whether the identified model makes theoretical sense and examine the fitness of the model to the data. The predictability of decision process output by decision magnitude of impact was analysed using path analysis as part of the SEM. The research outcome showed that in the electronic, telecommunication and information technology sector, where the environment is dynamic, decision magnitude as an important independent variable influences rationality in decision making directly and decision effectiveness, quality of decision process output and firm commitment indirectly. Rationality in decision making was found act as an important medicating variable in the strategic decision making process. In the same vein it was found that intuition is not affected by decision magnitude of impact. Further, dynamism in the industry and firm performance were also seen to influence decision effectiveness, quality of decision process output and firm commitment although the influence of dynamism in the industry on firm commitment was found to be very low. Thus the main contribution of this research is the development of an understanding of the relationship between decision magnitude of impact as input to the SDMP and hence as predictor of decision process output and the SDMP process output. Furthermore, the research has advanced current knowledge on the influence of rationality in decision making and intuition as mediators between decision magnitude of impact and decision process output variables. These two aspects have been tested in an SME sector that is affected seriously by dynamism in the industry and with varying firm performance as a contextual feature. The comprehensive research outcome can be of benefit to the SMEs in the electronic, telecom and IT sector and support them in overcoming potential vulnerabilities by making strategic decisions whose magnitude of impact on the firms is high and a decision process that is rational. In addition from the point of view of methodology this research has used SEM in understanding the nature and functioning of the model as well as the operationalisation of the variables. The outcome of this research is expected to benefit the SMEs in the electronic, telecom and IT sector in their SDMP and has opened up a new area of research for other researchers and academics.

Thesis (MPA)--University of Stellenbosch, 2011. / ENGLISH ABSTRACT: e-Governance refers to the utilisation of technology to improve on service delivery, sharing of information, client participation as well as to advance government through the transformation of its internal and external relationships (Shilubane, 2001:40).e-Governance further implies that government disseminates information and renders services to the public through “electronic means” (Manohar, Pulapa and Mellam, 2009:243). On the other hand, e-government is not entirely about electronic service delivery, but part of the continuous restructuring of government to ensure participation from its partners for improved efficacy and success. Therefore e-government is participatory in nature when implemented correctly. This study assesses and evaluates the current infrastructure and current e-initiatives of the South African Social Security Agency (SASSA) Regional Office Western Cape and the extent to which the agency and its customers are ready to adopt e-government. The e-Governance Road Map (ERM) developed by Ernst & Young India for the New Delhi government was used to guide the researcher to assess the level of e-readiness of the SASSA Regional Office Western Cape. The Information and Communication Technology manager and customer care manager of the SASSA Regional Office Western Cape were interviewed and the beneficiaries of SASSA were requested to participate in the completion of questionnaires. The study found that the customers of SASSA were not as interested in electronic services as in mobile services such as reminders and notifications through short message service (SMS). There are, however, several impediments at SASSA such as an adoption of e-government and m-government, low budget for information and communication technology (ICT) as well as to conduct research among a larger group of SASSA customers. The study mainly recommends that the SASSA Regional Office Western Cape conduct a research study on a larger scale than this research study and to determine the needs of customers in respect of e-services and m-services. Should the agency decide to conduct an e-readiness assessment, the National e-Government Plan (NeGP) of India could be a useful guideline for the implementation of e-governance. The research study strongly recommends that SASSA develops a capacity-building roadmap for the successful implementation of e-governance. / AFRIKAANSE OPSOMMING: e-Regering verwys na die benutting van tegnologie om te verbeter op dienslewering, die deel van inligting, die kliënte deelname te versterk, sowel as om die regering te bevorder deur die transformasie van interne en eksterne verhoudings (Shilubane,2001:40). e-Regering impliseer verder dat die regering inligting versprei en dienste lewer aan die publiek deur middel van "elektroniese metodes" (Manohar, Pulapa en Mellam, 2009:243). Aan die ander kant, e-regering het nie slegs betrekking tot elektroniese dienslewering nie, maar sluit ook in die deurlopende herstrukturering van die regering om deelname van sy vennote te verseker om doeltreffendheid en sukses te bewerkstellig. e-Regering word dus as deelnemend beskou wanneer dit korrek geïmplementeer word. Hierdie studie bepaal en evalueer die huidige infrastruktuur en e-inisiatiewe van die Suid Afrikaanse Agentskap vir Maatskaplike Sekerheid (SAAMS) Streekkantoor Wes-Kaap en die mate waarin die agentskap en sy kliënte gereed is om e-regering aan te neem. Die e-regering kaart wat ontwikkel is deur Ernst en Young Indië vir die Nieu-Delhi regering was gebruik as riglyn om die vlak van e-gereedheid van die SAAMS Streekkantoor Wes-Kaap te bepaal. Onderhoude was gevoer met die Inligting en Kommunikasie tegnologiebestuurder en die kliëntediensbestuurder van die SAAMS Streekkantoor Wes-Kaap en die begunstigdes van SAAMS was versoek om deel te neem in die voltooiing van vraelyste. Die studie het bevind dat die kliënte van SAAMS nie werklik belangstel in elektroniese dienste nie, maar inteendeel aan mobiele dienste, onder andere kennisgewings deur middel van 'n kort boodskap diens. Daar is egter verskeie hindernisse wat die aanvaarding van e-regering en m-regering bemoeilik soos byvoorbeeld 'n lae begroting vir inligting en kommunikasie tegnologie (IKT) asook om navorsing te doen onder 'n groter groep van SAAMS kliënte. Die studie beveel hoofsaaklik aan dat SAAMS Streekkantoor Wes-Kaap 'n navorsingsprojek doen op 'n groter skaal as hierdie navorsing en die behoeftes van kliënte ten opsigte van e-dienste en m-dienste te bepaal. Indien die agentskap besluit om 'n e-gereedheid assessering uit te voer, word die Nasionale e-Regering Plan (NeGP) van Indië aan beveel as 'n nuttige riglyn vir die implementering van e-regering. Die navorsing beveel sterk aan dat SAAMS 'n vermoë-opbouplan vir die suksesvolle implementering van e-regering ontwikkel.

In this study an in depth investigation of successful competitive strategies for small to medium-sized enterprises (SMEs) is undertaken. The overall aim of this study is to analyse the strategic orientation of UK Manufacturing SMEs. In the process, it will test Porter’s (1980, 1985) theoretical framework of generic strategies and thus evaluate firms’ preferred strategic synthesis. It will, therefore, test the efficacy of the value chain and develop any specific pattern that relates to a combination strategy. The investigation of the above objectives is undertaken utilising a mixed research methodology with the purpose of examining the applicability of existing competitive strategy frameworks (phase 1) and testing a new theoretical framework that incorporates additional dimensions of strategy (phase 2). During phase 1, Porter’s framework is employed to investigate SMEs’ strategic orientation as a means to achieve sustainable competitive advantage. A semi-structured questionnaire is employed and the analysis is carried out by means of factor and cluster analysis to identify strategic variables currently employed by SMEs. During phase 2, the theoretical framework is operationalised to bridge the gap within the literature and existing empirical research. Its purpose is to identify forms of successful competitive strategies of UK MSMEs as they are formulated and implemented in firms’ value chain activities. The data was collected through a number of semi-structured interviews and the analysis was based on data categorisation. The findings indicate that Porter’s (1980) single generic strategies are not the best option for UK MSMEs for gaining competitive advantage and that the

This study observed the interaction between historically disadvantaged undergraduate students and on-line information retrieval systems at the University of the Western Cape and the Cape Peninsula University of Technology.