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Background: Burnout and physician wellness are becoming increasingly topical. While some surveys have been performed with South African anaesthesiologists, these have been conducted in limited samples. While Burnout is often measured, there is a paucity of research on contributory risk and protective factors. Method: A contextual, prospective, cross-sectional study was conducted. The Maslach Burnout Inventory-Human Services Survey (MBI-HSS) and the Areas of Work-Life Survey (AWS) were used to assess Burnout and contributory organizational risk factors amongst state-employed anaesthesiologists working at Groote Schuur Hospital. Results: Out of a possible 127 members of staff (Medical officers, Registrars and Consultants), 81 responded with 75 completing the full survey (59% response rate). Only 4% of respondents were classified as “burnt out”, defined as scoring 8 high in all three domains of Burnout: High Emotional Exhaustion and Depersonalization and Low Personal Accomplishment. However, 67% of respondents scored high for at least one of the components of Burnout, indicating the majority of the respondents are at risk for developing clinically significant Burnout. The Areas of Work-Life survey showed that respondents found their workload inappropriate. However, responses for the categories of Control, Reward, Community, Fairness and Values were all in the acceptable range. Conclusion: While the overall rate of Burnout was low, the majority of respondents were at risk of developing Burnout. High perceived workload appeared to be a particular contributory factor. Protection against Burnout in this group may be provided by a combination of few organisational risk factors together with feelings of personal accomplishment.

Community Association Managers (CAMs) are managers licensed by the Department of Business and Professional Regulation to manage planned communities, such as condominiums, homeowner associations, and cooperatives. The purpose of this research focused entirely on licensed CAMs in the State of Florida. CAMs are expected to be transformational leaders of community associations amidst emotionally charged environments with judicial dictates and strict rules and regulations. The impact of emotional intelligence on transformational leadership in CAMs has been under-researched and virtually ignored despite their critical role in community management. Two main theoretic lenses were used to guide this study of CAMs, Goleman’s focus on theory of emotional intelligence and Burns’ theory of transformational leadership. / Includes bibliography. / Dissertation (PhD)--Florida Atlantic University, 2021. / FAU Electronic Theses and Dissertations Collection

In the world of work, psychological instruments are often used for the purposes of selection and development (Van de Vijver & Rothmann, 2004). According to Van der Merwe (1999), psychological tests are commonly used to determine whether employees have the necessary skills for a specific job. However, much controversy still exists about the use of such instruments, particularly in the multicultural South African context, as not all psychometric tests accommodate individuals from different cultures and different socio-economic and educational backgrounds. The objective of this study was to assess the structural validity of the Emotional Quotient Inventory (EQi) developed by Bar-On. The EQi measurement consist of 133 items and was completed by a total of 1 104 participants in the South African insurance sector drawn by means of convenient sampling. An exploratory factor analysis (EFA) was performed, from which only nine factor loadings resulted out of an anticipated fifteen. Overall, the factor loadings did not provide a good representation of the Bar-On theoretical model. In addition, a confirmatory factor analysis was conducted to test if the data fitted the Bar-On EQI theoretical model. The results suggest a poor fit and therefore the structural validity of the EQI can be questioned for the respondents from an insurance company. / Dissertation (MCom)--University of Pretoria, 2012. / Human Resource Management / MCom / Unrestricted

Introduction Emotional intelligence plays a vital role in all areas of both personal and work life. To determine whether training and development has an effect on the level of Emotional Intelligence (EI) of leaders is therefore of utmost importance. Research purpose The purpose of the study is to investigate the effect of EI training and development programmes on leaders across industries. Motivation for the study The motivation for this study is to determine whether EI training does have an effect on the participating managers within various industries and is thereby showing a return on investment. Research design, approach and method The purpose of the study is explanatory in nature. A pre-experimental research design was adopted through the use of a one-group pre-test and post-test design. This design resulted in quantifiable data that was compared across industries. The data was collected through a quantitative, 360 degree Questionnaire used in practice. Main findings EI training does have a positive and significant effect on the participants in the study. Significant changes occurred across the participants' average EI scores on all the instrument's nine items as well as the overall EI score. Results showed a significant increase in EI skills across all industries. What was interesting in the results were the significantly different industry average EI scores before and after the training intervention. However, despite those significant baseline differences the study found no significant difference in the positive increase of the participating managers' overall EI scores. Future research / Limitations Future studies could determine whether a difference might exist between the level of EI of males and females. In order to overcome the sample limitation it would be beneficial to obtain a larger sample with the inclusion of more industries for comparison purposes. The use of a control group, a registered instrument and more statistically advanced techniques could also be considered in future. Conclusion Results showed that in the current study, EI can be increased across industries regardless of the EI baseline the individuals started with before the training intervention. This ultimately results in a return on investment for the organisation's monetary investment in EI training as an intervention. / Mini Dissertation (MCom)--University of Pretoria, 2016. / Human Resource Management / MCom / Unrestricted

Postpartum depression can be defined as a major depressive disorder which usually occurs during the postpartum period within one month or more after giving birth. Literature shows that 35 to 47 per cent of South African women have been diagnosed with major depressive disorder during pregnancy and the postpartum period. Studies stated that the challenges in the South African context regarding the postpartum period includes detachment from care and lack of a support system. Emotions are typically present in the context of relationships, in this case a mother and child relationship. However, research on early childhood has emphasised that the impact of the first five years of a child’s life on his/her social and emotional development is crucial, since children must learn to communicate with emotional language. The role of the mother in a young child’s emotional development is crucial, as the mother models certain behaviour to be imitated by the infant. A phenomenological and multiple case studies research design were followed throughout this qualitative research study. As the aim of the study was to provide information and guidelines for mothers who suffer from postpartum depression, the sample selection focused on participants (mothers) who had experienced postpartum depression and who, in retrospect, could give information about their experience and their perceptions of the effect this syndrome had on the emotional development of their children. Three mothers who were diagnosed with postpartum depression were the participants of this study. In order to get rich in-depth data, they were each interviewed and had to compile a narrative describing their experience with postpartum depression and the effect it had on their child’s emotional development. The three case studies provided a unique insight into the effect of postpartum depression on a young child’s emotional development according to the mother’s experience of postpartum depression. The empirical part of the study revealed that postpartum depression has a severe effect on a child’s emotional regulation and that support was an integral part in overcoming depression. / Dissertation (MEd)--University of Pretoria, 2017. / Early Childhood Education / MEd / Unrestricted

Thesis advisor: Mary E. Walsh / Poverty negatively impacts health, emotional wellbeing, and educational outcomes for children and creates an opportunity gap between children living in poverty and their wealthier peers (American Academy of Pediatrics, 2016). To close the opportunity gap, schools are encouraged to adopt a systemic approach that addresses both academic and non-academic barriers to learning (Adelman 2018). Integrated Student Support (ISS) models have emerged as one of the most effective systemic school-based interventions (Moore et al., 2018). ISS interventions use various strategies to address the continuum of student needs. Tiered intervention frameworks are one strategy geared towards categorizing risk levels and services by their respective levels of intensity. Tiered interventions commonly focus on academic and social-emotional domains. However, their social-emotional focus is often limited to behavior and their categorization of students is deficit-focused (Freeman et al., 2017). City Connects, one ISS intervention implemented in high-poverty urban districts, uses a tiered intervention framework that encompasses the whole child and incorporates strengths as well as risks. City Connects assigns a tier to strength/risk levels evidenced by students at the beginning of each school year. While City Connects has demonstrated robust positive effects on student outcomes, little is known about annual tier level. In the current study, repeated measures latent class analysis (RMLCA) identified patterns of tier change over five years during which students attended City Connects elementary schools in one district. Multinomial regression and chi-square analyses investigated the relationship of social-emotional strengths, needs, and services to the Tier Change Profiles. Overall, more than half of students changed tier between time points. The most commonly exhibited tier change was increasing/decreasing tier by one. RMLCA findings indicated that students facing lower risk at baseline, exhibited low risk over time, while students facing the highest risk exhibited the greatest volatility in risk over time. Students who had more social-emotional strengths than needs were more likely to exhibit Tier Change Profiles of low risk over time but having more social-emotional needs than strengths was not predictive of Tier Change Profile. Among other findings, outcomes suggest that acknowledging and bolstering strengths play a significantly positive role in developmental trajectories. / Thesis (PhD) — Boston College, 2021. / Submitted to: Boston College. Lynch School of Education. / Discipline: Counseling, Developmental and Educational Psychology.

Despite the federal mandate to identify and provide appropriate educational and related services to children and youth with serious emotional disturbance (SED), the national profile portrays exceptionally low rates of identification; unacceptably low rates of school completion; high rates of placement in segregated environments; evidence that economic and demographic factors substantially affect identification, placement, and school completion; and a mixed, although mostly discouraging picture of outcomes after leaving the educational system. Recent national leadership, comprised of strategic planning, research, and demonstration initiatives has attained considerable momentum and is intended to improve outcomes for children with SED. Significant changes are anticipated as a result of the upcoming reauthorization of the statute governing special education and related services. These changes reflect a 20 year perspective regarding the benefits and shortcomings of current eligibility criteria and discretionary initiatives for improving outcomes for children with disabilities. The manner in which these changes may affect prospects for better serving children with SED is discussed.

Emotional labor can be defined as the degree of manipulation of one's inner feelings or outward behavior to display the appropriate emotion in response to display rules or occupational norms. This study concerns the development of an emotional labor model for the hospitality industry that aims at identifying the antecedents and consequences of emotional labor. The study investigates the impact of individual characteristics on the way emotional labor is performed; it investigates the relationships among the different ways of enacting emotional labor and their consequences, and addresses the question of whether organizational characteristics and job characteristics have buffering effects on the perceived consequences of emotional labor, which are emotional exhaustion and job satisfaction. This study involves the rigorous development of a 10 item scale, the Hospitality Emotional Labor Scale, to measure the emotional labor that employees perform. the results of the study conformed to a two-factor structure of emotional labor: emotive dissonance and emotive effort. these two dimensions tap three types of service-acting that employees perform: surface acting, deep acting, and genuine acting. The scale was used to survey 285 hotel employees. Structural equation modeling (SEM) and moderated multiple regression (MMR) were employed to examine the proposed model, as well as to test the hypotheses. It was found that both surface acting (high emotive dissonance) and deep acting (emotive effort) associate positively with job satisfaction and negatively with emotional exhaustion. Genuine acting (low emotive dissonance) was found to associate positively with emotional exhaustion and negatively with job satisfaction. This study did not find strong relationships among the antecedents (affectivity and empathy) and emotional labor factors. Similarly, the proposed moderators (job autonomy and social support) were not found to moderate the relations between emotional labor and its consequences. In sum, this study found that both deep acting and surface acting lead to positive work outcomes, but genuine acting leads to negative work outcomes. The results provide support for prior qualitative studies. Further, deep acting plays an important role in determining employees' work outcomes. Based on these significant research findings, detailed theoretical and practical implications were discussed. / Ph. D.