The analysis of data collected from 15 employment counselors from Chietze Coordination Association, Tiausepan Association, Tzebezen Coordination Association, Southern Hsinlu Welfare Foundation, Seehaner Welfare Foundation, and Luyue Chietze Center displayed a different phenomenon from our expectation¡C The employment counselors can play a pivotal role in employment opportunity development for mentally retarded. However, the current job target of the employment counselors is obviously emphasized on personal counseling rather than on the development of employment opportunity¡CIn addition to work attitude and job allocation, our observations also included job stress, work satisfaction, work alienation, and work commitment¡C But, these variables were not significantly differentiated by gender, age, education, study majors, relevant certificates, work experiences, vocational training, and seniority. Relatively speaking¡Awomen and those graduated from counseling and guidance and relevant fields were more likely to emphasize on personal counseling, while men and those graduated from other fields were more likely to employment opportunity development. Finally, seniority and education were found to motivate work satisfaction and commitment.

Vår sociologiska studie är baserad på intervjuer och en enkätundersökning. Vårt syfte är att öka allmänhetens förståelse för arbetsförmedlares yrkessituation. Vi intervjuade både arbetsförmedlare och arbetssökande med utgångspunkt att undersöka hur relationen dem emellan påverkas av lagar och regler. Vi har använt oss av kvalitativ metod då det är en förutsättning för att besvara vår problemformulering. Vi har även ett kvantitativt inslag i form av enkäter för att få bredd och generaliserbarhet.   Vi har analyserat vårt resultat utifrån sociologiska teorier. Vårt resultat, som presenteras i analysen, visar att de flesta arbetsförmedlare känner sig begränsade på grund av det strikta regelverket då de inte kan göra allt de skulle önska för sin kund. Den största begränsningen upplevs dock vara tidsbrist, vilket vi kopplar tillbaka till hur lagarna styr verksamheten. Även allmänhetens negativa syn kopplar vi tillbaka till de lagar och regler som omgärdar Arbetsförmedlingens verksamhet. / Our sociological study is based on interviews and a questionnaire survey. Our aim is to increase public understanding of employment counselor’s situation. We interviewed both employment counselor and unemployed people to explore how the relationship is influenced by laws and regulations. We have used a qualitative method because it is a prerequisite for answering our problem formulation. We also have a quantitative element in the form of surveys to get width and generalizability.   We have analyzed our results based on sociological theories. Our result, which we present in the analysis, shows that most employment counselor feel limited because of the strict rules that prohibit them to do everything they wish for their customers. The main limitation however, is perceived to be the lack of time, which we link back to the laws governing the organization. The public’s negative view we also connect back to the laws and regulations surrounding the employment service organization.