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[en] CORPORATE CODE OF ETHICS AND THE ETHICAL DECISION-MAKING PROCESS / [pt] CÓDIGOS DE ÉTICA CORPORATIVA E A TOMADA DE DECISÃO ÉTICAANDREA CHERMAN 05 December 2003 (has links)
[pt] O Código de Ética Corporativa, seu modelo e orientação
ética, forma de implementação e instrumentos utilizados
para suportá-lo, inseridos no programa de gestão ética,
influenciam no comportamento ético dos stakeholders
internos e, conseqüentemente, na Tomada de Decisão Ética
nas atividades diárias da organização. Este estudo avalia
se os valores expressos no documento de ética de fato
orientam a ação prática, gerando decisões éticas na
relação
com o consumidor final. A análise dá-se pelo cruzamento
de
três perspectivas: do gestor de ética sobre o expresso no
código e os instrumentos de suporte; a percepção do
Código
de Ética pela área jurídica, responsável por intermediar o
conflito com o consumidor; e a realidade prática extraída
dos processos públicos abertos pelos consumidores nos
órgãos de defensoria. A análise foi realizada em quatro
grandes organizações, de origens e características
distintas, todas pertencentes ao Setor de Planos Privados
de Assistência à Saúde, o qual historicamente concentra
grande número de reclamações dos consumidores, uma vez
que
está concebido sobre uma base de conflitos de interesses.
O
estudo revela que as organizações que adotam instrumentos
de gestão ética, inseridos em um programa consistente,
obtêm suporte ao código de ética e legitimam a
incorporação
dos valores entre os membros da organização, resultando
positivamente na tomada de decisão ética. Aquelas
organizações que não adotam instrumentos de gestão ética
para suportar o código de ética de modo consistente, não
conseguem legitimar a conduta ética e incorporá-la no
comportamento dos funcionários, resultando na tomada de
decisão não ética. / [en] The Corporate Code of Ethics, its format and ethical
orientation, implementation framework and supporting tools
included in the ethics management program, have a strong
influence in the internal stakeholder ethical behavior,
and, consequently, it reflects on the Ethical Decision
Making Process in organizational daily activities. This
study evaluates whether the values expressed in the ethics
document, in fact, conduct the real practice in generating
ethical decisions in the relationship organization-
consumers. The analysis is done crossing three
perspectives: from the ethics manager, the code content,
values and supporting tools; from the lawyer advisory, the
perception about the code of ethics, as it is the area in
charge of mediating the conflicts with consumers; and
the practiced reality extracted from the public prosecuting
processes opened by consumers. This analysis was carried
out in four large companies, with different histories and
characteristics, but all pertaining to the same sector. The
Sector of Private Health Care System concentrates a large
number of consumers complaints, once the sector is built on
a conflict of interest basis. This study reveals that the
organizations, which adopt ethics supporting tools included
in a consistent program, obtain support to the code of
ethics and are able to legitimate the values among the
organizational members. It results positively on the ethical
decision making process. Those organizations that do not
adopt supporting tools in a consistent way are not able to
legitimate the ethical conduct and do not incorporate it to
the employees behavior, generating non-ethical decision-
making.
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Determination of system and processes employed by the property industry to manage information ethics in Gauteng South AfricaMoropane, Itumeleng Vanessa 10 1900 (has links)
The South African property sector is characterised by property practitioner firms
that fail to comply with the Estate Agency Affairs Board (EAAB) code of conduct
and firms having inefficient systems which are unable to combat hacking and
cybercrime in the sector. Although property practitioner firms have systems and
processes in place, there are still instances of unethical behaviour. Failure to
prevent client personal information from being leaked is still a major problem in
the sector, this issue can be addressed by demonstrating due diligence with
respect to safeguarding sensitive information. The accuracy of information is also
a problem in the sector and requires firms to resort to analysing collected data
before capturing it, in order to maintain accuracy. The sector encounter illegal
access to systems including breaking the password protected websites and
password protection on a computer system.
The objectives for this study were to investigate the extent to which firms enforce
Information Ethics (IE), explore the systems and processes put in place by firms
to enforce IE and to explore the challenges experienced by the firms in the
Gauteng province when enforcing IE. The study was qualitative in nature and indepth interviews were conducted to gather information from five managers and
five employees within the firm situated in Gauteng province.
The study found that these property practitioner firms enforce IE to a certain
extent. These firms use (22) systems and processes to enforce IE and
experienced (5) challenges during the enforcement of IE. The study concludes
that these property practitioner firms enforce IE using different systems and
processes and experience challenges during enforcement. The list of IE
enforcement systems and processes and challenges identified in this study will
assist policy makers in compiling IE policies. The findings will also assist firms in
IE enforcement and reduction of IE enforcement challenges. / Business Management / M. Com. (Business Management)
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