This research is about a shared journey of being together. It involved thirteen women nurses (including myself) in a process approach to working with data collected through audio transcriptions of conversations during group get-togethers, field notes and journalling over twelve months. The project was conducted in a large acute care metropolitan hospital where the ward staff interests lie in a practice history of the medical specialty of gynaecology and women's health. Prior to commencement ethical approval was gained from both the University and hospital ethics committees. Accessing the group was complicated by the political climate of the hospital, possibly exaggerated further by the health politics across the state of Victoria, at a time of major upheaval characterised by regionalism, rationalisation and debt servicing. In order to ascertain women clinical nurses' constructions of collegiality I adopted an ethnomethodological approach informed by a critical feminist lens to enable the participants to engage in a process of openly ideological inquiry, in critiquing and transforming practice. I felt the choice of methodology had to be consistent with my own ideological position to enable me to be myself (as much as I could) during the project. I wanted to work with women to illuminate the ways in which dominant ideologies had come to be apprehended, inscribed, embodied and/or resisted in the everyday intersubjective realities of participants. The research itself became a site of resistance as the group became aware of how and in what ways their lives had become distorted, while at the same time it collaboratively transformed their individual and collective practice understandings, enabling them to see the self and other anew. Set against the background of dominant discourses on collegiality, women's understandings of collegiality have remained a submerged discourse. Revealed in this work are complex inter-relationships that might be described by some as collegial!, but for others relations amongst these women depict alternative meanings in a rich picture of the fabric of ward life. The participants understand these relations through a connectedness that has empathy as its starting point. In keeping with my commitment to engage with these women I endeavoured to remain faithful to the dialogical approach to this inquiry. Moreover I have brought the voices of the women to the foreground, peeling away the rhizomatic interconnections in and between understandings. What this has meant in terms of the thesis is that the work has become artificially distanced for the purposes of academic requirements. Nevertheless it speaks to the understandings the participants have of their relationships; of the various locations of the visible and invisible voices; of the many landscapes and images, genealogies, subjectivities and multiple selves that inform the selves with(in) others and being-in-relation. Throughout the journey meanings are revealed, revisited and reconstructed. Many nuances comprise the subtexts illuminating the depths of various moral locations underpinning the ways these women engage with one another in practice. The process of the research weaves through multiple positions, conveying the centrality of shared goals, multiple identities, resistances and differences which contribute to a holding environment, a location in which women value one another in their being-in-relation and in which they stand separately yet together.

The purpose of this thesis is to give a detailed account of gesture and movement phenomena observed in children. The analysis method is multimodal interaction analysis, otherwise known as Ethnomethodological Conversation Analysis (EMCA). The analysis is based on children performing the Picture Naming Game (PiNG), a vocabulary test for young children. During the PiNG, the researcher will place printed pictures in front of the child, and the child is tasked with naming the de- picted object. The central phenomenon discovered and analysed with multimodal interaction analysis in this thesis was that the children would occasionally pick up a picture and turn it around. These children’s turning movements are generally anal- ysed as being fidgets, and possibly related to increased cognitive taxation, or, seen as social, and part of a metaphoric gesture shared with the researcher. Addition- ally, the researcher’s interactions are also examined. The researcher uses additional prompts as interactional tools during the PiNG, and four types of such prompts are identified, each with gestural and verbal counterparts. Some proposals for future research that would complement this current thesis are offered, and finally some ideas for future research inspired by this thesis are discussed.

This thesis examines the issue of parent participation and cultural diversity in the Australian special education context. Previous research in the U.S. had suggested that the low participation by parents of culturally diverse backgrounds was due to cultural barriers that hindered their partnership with professionals. In reviewing and critiquing this previous research, it became clear that the key concepts of collaboration, disability and culture required reconceptualisation. The theoretical tools deployed in this reconceptualisation are drawn from sociocultural theory and ethnomethodology. Seventeen parents of Chinese and Vietnamese backgrounds and 20 professionals were interviewed regarding the provision of special education for children attending either a special school or special education unit. Follow-up interviews were carried out to probe specific issues related to the salience of culture in parent-professional communication, their understanding of disability, and barriers to parent participation. In addition, the communication books that were passed between parents and professionals on a regular basis were obtained for 7 of the children. These books provide a unique insight into the way parents and professionals accomplished the category of Child-with-a-disability during their entries regarding the mundane practicalities of school and home. In suspending judgment about parent-professional collaboration, this thesis adopts the multiple foci of sociocultural analysis to gain a critical understanding of parent-professional relationships through time and across personal, interpersonal, community and institutional settings. Within this framework, this thesis found that parents and professionals prefer and enact a 'communicating' type of parent participation. Their preferences seemed to depend on a range of circumstances such as their work commitments, financial resources, language resources and changing educational goals for the child. The approach taken in the thesis also affords the specification of diverse models of collaboration (e.g. obliging/directing, influencing/complying, respectful distancing, coordinating, collaborating), each of which may be regarded as worthwhile and acceptable in specific local circumstances. This study found that overall the parent-professional relationship was a trust-given one in which participants unproblematically regarded the professionals as experts. The professionals' reports revealed them to be doing accounting work - creating a moral view of the good parent and good professional. The emphasis on context in both sociocultural and ethnomethodological approaches reframes parental and professional discourse about disability as being context-driven. In employing Membership Categorisation Analysis (MCA) to examine parents' and professionals' descriptions of the child in the communication book and the research interviews, positive as well as negative attributes of the child were obtained. Interpreting the findings in terms of the context of home and school reveals how negative attributes of the child became foregrounded. For example, the orientation to the child as lacking capacity to remember was an outcome of parents and professionals orienting to their (institutional) roles and responsibilities to manage the practicalities of school. The comparison of views reveals strong agreement between the parents and professionals about the child. Interpreting the data based on the task-at-hand of particular data collection settings provides one explanation. For instance, the communication book is a site where parents and professionals align with each other to co-construct a version of the child. Culture is not treated as a static set of traits and behavioural norms that accounts for the communication difficulties between Western-trained professionals and culturally-diverse parents. Rather, culture is theorised in this thesis as an evolving set of semiotic resources and repertoires of practice that participants draw upon and enact in their everyday activities. Using MCA, the ways in which participants deployed cultural categories, the social ends achieved by such deployment, and the attributes they assigned to these cultural categories, are documented. This approach takes cultural difference to be a resource that people use to account for conflicts, rather than as a determining cause of conflict. The documentation of how participants legitimised their explanations to add credibility to their accounts captures their moment-by-moment cultural categorisation work. In comparison to prior research, the significance of this approach is that it looks seriously at the parents' and professionals' mundane and enacted notions of collaboration and participation, the child with a disability, and culture. This thesis has interwoven several data sources and applied complementary analytics in order to reveal and understand some of the everyday complexity of cross-cultural parent professional interaction in the special education context. There is reason to look carefully at the daily achievements of the participants for it is where the intricacies of a phenomenon lie.

Este estudo tem por objetivo descrever a estrutura global de entrevistas de primeira vez entre uma psicóloga e usuários de álcool e/ou outras drogas, tomando como recurso os movimentos interacionais e as ações sequenciais neles realizadas, a partir do instrumental teórico-analítico da Análise da Conversa Etnometodológica, com foco nos conceitos de organização seqüencial e de agenda conversacional. O trabalho explora e problematiza o uso da ficha, espécie de roteiro disponibilizado pela instituição, e da agenda da profissional no processo investigativo em curso. Os dados indicaram que a ficha apresenta-se como instrumento de avaliação limitado. A psicóloga, então, necessita ampliar as questões e utilizar recursos sobressalentes para suprir a falta na execução da tarefa proposta. A análise revelou que a disposição dos movimentos interacionais orienta-se fortemente para a avaliação, permitindo-se que se visualize a agenda deste encontro. As entrevistas organizam-se em sete movimentos interacionais: identificar o usuário de álcool e outras drogas, investigar o histórico familiar, constituir a dinâmica da drogadição, etc. A pesquisa é de natureza qualitativa e colaborativa e destina-se a contribuir para a reflexão a respeito da prática profissional psicológica na área da saúde / This study seeks to describe the overall structure of a group of ten first-time interviews between a pshycologist and an alcohol and/or other drugs users, through both the interactional movements and the sequentional actions taken in each movement, based on the theorethical and analytical tools comprised in the Ethnomethodological Conversation Analysis, with a focus on the concepts of sequentional organization and conversational agenda. The research explore and criticizes the use of patients file, a kind of script kept by the institution, and the psychologist `s agenda in the investigative process. The results of this study showed the patients file was presented as a limited instrument of assessment. Then, it is necessary for psychologist to enlarge the issues and use all spare resources to solve the difficult in performing the proposal task. The analysis showed the arrangement of interactional movements are strongly conducted for evaluation, allowing it to visualize the agenda in this interview. The interviews are organized in seven interactional movements: identify the alcohol and others drugs users, investigate the familiar history, constitute the dynamics of the drug addiction, etc. The research is a qualitative and collaborative nature and intends to contribute for a reflection about the psycologist`s professional practice in healthy

Made available in DSpace on 2015-03-26T13:44:30Z (GMT). No. of bitstreams: 1 texto completo.pdf: 1091283 bytes, checksum: 3911d8a6958cd47611ff476ef8dbfa11 (MD5) Previous issue date: 2013-04-25 / The present research, based on theories of Conversation Analysis, Interactional Sociolinguistics, Membership Categorization Devices and Sociolinguistics, investigates talk-in-interaction during the occurrence of focus groups in order to discover, mainly through the analysis of the emergence of categories (Sacks, 1972), what students in the 9th grade of an Elementary School think about the Portuguese language. Data was collected in a public school, located in Minas Gerais, from the realization of three focus groups which occurred at this same school. The recordings amounted to a total of one hundred and thirteen minutes and ninety-two seconds of interaction and, after data collection, they were transcribed and analyzed from the perspective of Conversation Analysis. The data analysis was divided into five parts, according to the main topics discussed during the interactions: i) The language that I speak; ii) The rural speak: a stigmatized variety; iii) The role assigned to the teacher; iv) Language adequacy to speech situation and v) Linguistic insecurity. The data showed that participants have a very reductionist view of language and they consider it a set of predefined rules by traditional grammar. Linguistic diversity is disregarded once the natural changes in the language are understood as errors. Thus, as the participants do not master all of the rules imposed by the traditional grammar, they believe that they are not able to speak their mother tongue proficiently. / Esta pesquisa, fundamentada nas teorias da Análise da Conversa Etnometodológica, Sociolinguística Interacional, Categorização de Membros e Sociolinguística, investiga a fala em interação durante a ocorrência de grupos focais a fim de desvendar, principalmente através da análise da emergência de categorias (Sacks, 1972), o olhar de alunos do 9º ano do Ensino Fundamental em relação à língua portuguesa. Os dados foram gerados em uma escola pública localizada na Zona da Mata mineira, a partir da realização de três grupos focais, os quais ocorreram na própria escola. As gravações somaram um total de cento e treze minutos e noventa e dois segundos de interação e, após a coleta de dados, as gravações foram transcritas e analisadas a partir da perspectiva da Análise da Conversa Etnometodológica. A análise dos dados foi dividida em cinco partes, de acordo com os principais tópicos discutidos nas interações: i) A língua que eu falo; ii) O falar rural: uma variedade estigmatizada; iii) O papel atribuído ao professor; iv) Adequação da linguagem à situação de fala e v) Insegurança linguística. Os dados demonstraram que os participantes têm uma visão muito reducionista de língua, considerando-a como um conjunto de regras préestabelecidas pela gramática normativa. A diversidade linguística é desconsiderada, pois as mudanças naturais da língua são compreendidas como erros. Assim, como os participantes não têm domínio de todas as normas impostas pela gramática tradicional, eles acreditam que não sabem falar sua língua materna.

Este estudo tem por objetivo descrever a estrutura global de entrevistas de primeira vez entre uma psicóloga e usuários de álcool e/ou outras drogas, tomando como recurso os movimentos interacionais e as ações sequenciais neles realizadas, a partir do instrumental teórico-analítico da Análise da Conversa Etnometodológica, com foco nos conceitos de organização seqüencial e de agenda conversacional. O trabalho explora e problematiza o uso da ficha, espécie de roteiro disponibilizado pela instituição, e da agenda da profissional no processo investigativo em curso. Os dados indicaram que a ficha apresenta-se como instrumento de avaliação limitado. A psicóloga, então, necessita ampliar as questões e utilizar recursos sobressalentes para suprir a falta na execução da tarefa proposta. A análise revelou que a disposição dos movimentos interacionais orienta-se fortemente para a avaliação, permitindo-se que se visualize a agenda deste encontro. As entrevistas organizam-se em sete movimentos interacionais: identificar o usuário de álcool e outras drogas, investigar o histórico familiar, constituir a dinâmica da drogadição, etc. A pesquisa é de natureza qualitativa e colaborativa e destina-se a contribuir para a reflexão a respeito da prática profissional psicológica na área da saúde / This study seeks to describe the overall structure of a group of ten first-time interviews between a pshycologist and an alcohol and/or other drugs users, through both the interactional movements and the sequentional actions taken in each movement, based on the theorethical and analytical tools comprised in the Ethnomethodological Conversation Analysis, with a focus on the concepts of sequentional organization and conversational agenda. The research explore and criticizes the use of patients file, a kind of script kept by the institution, and the psychologist `s agenda in the investigative process. The results of this study showed the patients file was presented as a limited instrument of assessment. Then, it is necessary for psychologist to enlarge the issues and use all spare resources to solve the difficult in performing the proposal task. The analysis showed the arrangement of interactional movements are strongly conducted for evaluation, allowing it to visualize the agenda in this interview. The interviews are organized in seven interactional movements: identify the alcohol and others drugs users, investigate the familiar history, constitute the dynamics of the drug addiction, etc. The research is a qualitative and collaborative nature and intends to contribute for a reflection about the psycologist`s professional practice in healthy

Abstract This thesis explores the integration of work practice and system design in deliberating upon how to increase the sensitivity of system design towards everyday work practice. The attempt to make work practice visible and intelligible for system design necessarily relates to two very different bodies of knowledge: the actual work activities and knowledge of practitioners, and what is considered relevant information for requirements analysis in system design. The strategy of this work comprises the integration of ethnographically informed study of work practice and participatory design by drawing on the longitudinal fieldwork of studying technologically mediated radiology work and promoting work practice based participatory design interventions into technology projects in the clinic of radiology. The adopted theoretical attitude of interweaving construction and reconstruction necessitates questioning and reconfiguring some of the taken-for-granted assumptions of disciplinary dichotomies and conventional frames of reference both with regard to ethnographic traditions focused on current practices as well as technology-centered and future-oriented system design. Radiology, with its ongoing and complex transition from film-based to digitally mediated work, has provided the concrete setting for thinking about the relations between researcher, designer and work practice practitioner in an attempt to find ways in which to sensitise system design towards everyday work practice. Establishing the relevance between ethnographic findings of work and design specifications requires a reformulation of work practice that appreciates the everyday fluency of work practice and recognises the endogenous change for the needs of system design. The possibilities of extending the multivoiced expertise prevalent in participatory design with an explicit interest on emic-etic views and knowledges inherent within ethnographic traditions is explored through reflecting on the changing researcher knowledge and location. The reflections are also used in developing a tool for work practice oriented participatory design and in constructing the role of participant interventionist. Through mutual exploration and constructive collaboration of ethnographic and participatory design traditions as well as scrutiny of actual design sessions, the dimensions of analytic distance, horizon of work practice transformations and situated generalisation are put forward as general interactions of work practice sensitive participatory design.

Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2018-10-10T12:33:16Z No. of bitstreams: 1 Paola Gabriela Konrad_.pdf: 4247741 bytes, checksum: 078c837af4cb5360b2b5636814fdd828 (MD5) / Made available in DSpace on 2018-10-10T12:33:16Z (GMT). No. of bitstreams: 1 Paola Gabriela Konrad_.pdf: 4247741 bytes, checksum: 078c837af4cb5360b2b5636814fdd828 (MD5) Previous issue date: 2018-08-28 / UNISINOS - Universidade do Vale do Rio dos Sinos / A prática de perguntar e de responder consiste em uma atividade trivial na vida das pessoas, seja na fala-em-interação mundana ou institucional. Nesta dissertação, analisam-se sequências de perguntas e respostas, bem como as consequências por elas ocasionadas, em um evento interacional de caráter institucional permeado pela prática de perguntar e de responder: o interrogatório policial. O objetivo consiste em investigar, por meio do arcabouço teórico-metodológico da Análise da Conversa de base etnometodológica (SACKS; SCHEGLOFF; JEFFERSON, 1974), como ocorre a busca vs. o resguardo de informações acerca dos crimes sob investigação em interrogatórios policiais de três Delegacias de Polícia do Estado do Rio Grande do Sul, Brasil. Propõe-se, de maneira específica, analisar e descrever as implicações interacionais: (1) dos formatos das perguntas utilizados pelos policiais investigadores na busca por informações concernentes aos crimes; e (2) dos recursos por meio dos quais os participantes dos interrogatórios resguardam informações acerca dos crimes sob investigação. O corpus deste estudo advém de gravações em áudio e/ou vídeo de dez interrogatórios policiais ocorridos em três Delegacias de Polícia Civil, entre abril de 2017 e janeiro de 2018. No que concerne à busca dos fatos dos crimes, a análise evidencia que é a partir das perguntas de formatos menos abertos e de formato fechado, ou então do estreitamento sequencial de perguntas de formato aberto para perguntas de formato fechado, que informações acerca dos crimes são alcançadas pelos policiais investigadores. Essas informações são seguidas de justificativas e/ou informações adicionais que podem não apenas ser substanciais para as investigações, como também podem ser usadas em favor da própria inocência dos interrogados. Em relação ao resguardo das informações acerca dos crimes sob investigação, a análise revela que ele pode ser: (1) realizado pelos interrogados em seus turnos de fala responsivos; e (2) oportunizado pelos policiais investigadores em suas perguntas. Os interrogados resguardam os fatos dos crimes ao resistirem ao provimento das informações solicitadas pelos policiais e ao fornecerem respostas não conformativas àquelas tornadas relevantes nas perguntas, cujas ações consistem em declarações de desconhecimento, deslembrança e dessaber, dentre outras. Os policiais oportunizam que informações concernentes aos crimes sejam resguardadas pelos interrogados quando realizam perguntas cuja composição integra verbos de cognição, tais como “saber” e “lembrar”, possibilitando, assim, que os interrogados declarem, em suas respostas, dessaber e/ou deslembrança sem que revelem resistência ou não conformidade em relação à pergunta. A partir desses resultados, reflete-se sobre a interface entre a ciência da linguagem e as ciências jurídicas, bem como sobre as contribuições que este estudo linguístico-interacional tem a oferecer ao contexto de investigação e ao aparato da Análise da Conversa. / Questioning and answering are trivial activities in people's lives, either in mundane or institutional talk-in-interaction. This dissertation analyzes sequences of questions and answers, as well as its consequences, in interactional and institutional events constituted by questioning and answering practices: police interrogations. The objective is to investigate, supported by the theoretical and methodological framework of Conversation Analysis (SACKS; SCHEGLOFF; JEFFERSON, 1974), how pursuit vs. preservation of information concerning crimes under investigation occur in police interrogations of three Police stations in Rio Grande do Sul State, Brazil. More specifically, it proposes to analyze and describe the following interactional implications: (1) question formats used by police agents in the pursuit of information concerning crimes; and (2) resources through which interrogated individuals preserve information related to crimes under investigation. The corpus of this study is composed of audio and/or video recordings of ten police interrogations from three Civilian Police stations, collected between April, 2017 and January, 2018. Regarding pursuit of crime facts, the analysis shows that information about crimes is obtained by police agents when they use less open or closed questions, as well as when they switch from open to closed-question sequences. This information precedes justifications and/or additional information, which not only can be substantial for the investigation process, but also can be used in favor of the innocence of the individual being interrogated. Concerning preservation of information related to crimes under investigation, the analysis demonstrates that it can be: (1) carried out by interrogated individuals in their responsive turns; and (2) enabled by police agents due to the question formats they choose. Interrogated individuals preserve crime facts when resisting to provide information requested by police agents and when supplying nonconforming responses concerning answers that are made relevant by the question format, performing actions such as lack of knowledge, forgetfulness and unawareness declarations, among others. Police agents enable information related to crimes to be protected by interrogated individuals when they choose question formats which include cognition verbs, such as “to know” and “to remember”, which makes possible, thus, that interrogated people, in their answers, declare ignorance and/or lack of memory without demonstrating resistance or nonconformity towards the question being answered. Based on these results, the study reflects on the interface between linguistic and legal sciences, as well as on contributions that this linguistic and interactional study has to offer to the investigated context and to the Conversation Analysis framework.