Thesis (D.Min.)--Liberty Theological Seminary and Graduate School, 2007.

Este trabalho aborda, com base em um estudo de caso, as vicissitudes provocadas pelo Sistema de Avaliação do Rendimento Escolar do Estado de São Paulo (Saresp) na dinâmica de uma escola da rede estadual da Grande São Paulo, no decorrer do processo avaliativo do ano de 2005. É seu objetivo investigar o percurso que foi trilhado pela escola, além de apreciar sua eventual articulação com os objetivos traçados pela Secretaria de Educação do Estado de São Paulo (SEE-SP). Fundamentou-se em informações coletadas na escola por meio de observação e questionário aplicado aos professores, discussões realizadas com grupos de professores, diretor, vice-diretor e coordenador pedagógico e análise de documentos produzidos pela escola, pela Diretoria de Ensino e pela SEE-SP. A análise dessas informações possibilitaram compreender e subsidiar o levantamento de hipóteses sobre eventuais repercussões da avaliação externa na dinâmica escolar. Deste modo, este trabalho sinaliza pesquisas que aprofundem hipóteses aqui apresentadas, fundamentais para o aprimoramento das avaliações em larga escala em nossos sistemas de educação, esboçando, ainda, pistas para os gestores educacionais. / This work addresses, based on a study case, the problems caused by the Schooling Evaluation System in the State of Sao Paulo (SARESP) in the dynamics of a state school located in the extended area of Sao Paulo City, during the evaluation process in 2005. The objective of this study was to investigate the steps followed by the school, and to assess how this system intersected with the goals established by the Secretary of Education of the State of Sao Paulo (SEE-SP). This study was founded upon information collected at the school through observation, and from a questionnaire administered to teachers, from group discussions with teachers, the director, the vice director and a teaching coordinator, in addition to the analysis of documents produced by the school, by the Board of Education and by the SEE-SP. The analysis of this information helped to understand the evaluation process and supported the hypothesis that the evaluation by an external system may cause serious repercussions in the school dynamics. Thus, this work indicates that further research is necessary to study the hypotheses raised herein. This is fundamental for the improvement of evaluations on a large scale in our educational systems, which will outline new directions for educational managers.

Motivated by IT evaluation problems identified in a large public sector organization, we propose how evaluation requirements can be supported by a framework combining different models and methods from IS evaluation theory. The article extends the content, context, process (CCP) perspectives of organizational change with operations research techniques and demonstrates the approach in practice for an Enterprise Resource Planning evaluation.

Este trabalho aborda, com base em um estudo de caso, as vicissitudes provocadas pelo Sistema de Avaliação do Rendimento Escolar do Estado de São Paulo (Saresp) na dinâmica de uma escola da rede estadual da Grande São Paulo, no decorrer do processo avaliativo do ano de 2005. É seu objetivo investigar o percurso que foi trilhado pela escola, além de apreciar sua eventual articulação com os objetivos traçados pela Secretaria de Educação do Estado de São Paulo (SEE-SP). Fundamentou-se em informações coletadas na escola por meio de observação e questionário aplicado aos professores, discussões realizadas com grupos de professores, diretor, vice-diretor e coordenador pedagógico e análise de documentos produzidos pela escola, pela Diretoria de Ensino e pela SEE-SP. A análise dessas informações possibilitaram compreender e subsidiar o levantamento de hipóteses sobre eventuais repercussões da avaliação externa na dinâmica escolar. Deste modo, este trabalho sinaliza pesquisas que aprofundem hipóteses aqui apresentadas, fundamentais para o aprimoramento das avaliações em larga escala em nossos sistemas de educação, esboçando, ainda, pistas para os gestores educacionais. / This work addresses, based on a study case, the problems caused by the Schooling Evaluation System in the State of Sao Paulo (SARESP) in the dynamics of a state school located in the extended area of Sao Paulo City, during the evaluation process in 2005. The objective of this study was to investigate the steps followed by the school, and to assess how this system intersected with the goals established by the Secretary of Education of the State of Sao Paulo (SEE-SP). This study was founded upon information collected at the school through observation, and from a questionnaire administered to teachers, from group discussions with teachers, the director, the vice director and a teaching coordinator, in addition to the analysis of documents produced by the school, by the Board of Education and by the SEE-SP. The analysis of this information helped to understand the evaluation process and supported the hypothesis that the evaluation by an external system may cause serious repercussions in the school dynamics. Thus, this work indicates that further research is necessary to study the hypotheses raised herein. This is fundamental for the improvement of evaluations on a large scale in our educational systems, which will outline new directions for educational managers.

Yes / Information systems (IS) facilitate organisations to increase responsiveness and reduce the costs of their supply chain. This paper seeks to make a contribution through exploring and visualising knowledge mapping from the perspective of IS investment evaluation. The evaluation of IS is regarded as a challenging and complex process, which becomes even more difficult with the increased complexity of IS. The intricacy of IS evaluation, however, is due to numerous interrelated factors (e.g. costs, benefits and risks) that have human or organisational dimensions. With this in mind, there appears to be an increasing need to assess investment decision-making processes, to better understand the often far-reaching implications associated with technology adoption and interrelated knowledge components (KC). Through the identification and extrapolation of key learning issues from the literature and empirical findings, organisations can better improve their business processes and thereby their effectiveness and efficiency, while preventing others from making costly oversights that may not necessarily be only financial. In seeking to enlighten the often obscure evaluation of IS investments, this paper attempts to inductively emphasise the dissemination of knowledge and learning through the application of a fuzzy Expert System (ES) based knowledge mapping technique (i.e. Fuzzy Cognitive Map [FCM]). The rationale for exploring knowledge and IS investment evaluation is that a knowledge map will materialise for others to exploit during their specific technology evaluation. This is realised through conceptualising the explicit and tacit investment drivers. Among the several findings drawn from this research, the key resulting knowledge mapping through FCM demonstrated the complex, multifaceted and emergent behaviour of causal relationships within the knowledge area. The principal relationships and knowledge within IS investment evaluation are illustrated as being determined by a blend of managerial and user perspectives.

A number of approaches of assessment associated with IS effectiveness have been examined, fundamental guidelines for research in this area have been derived, and a novel model of IS effectiveness has been proposed. A process based assessment method (PB-ISAM) based on the proposed effectiveness model has been elaborated. The new model and the new assessment method have been evaluated via three case studies. Specific implications have been drawn concerning the relationships between processes and the information system assessed. The three case studies have provided insight into the IS effectiveness field and for future work.

No description available.

Objetivo. Este trabalho está inserido no campo de estudos do processo de implantação do Sistema Único de Saúde, tendo como referência um dos seus princípios básicos, o da descentralização da gestão para o poder municipal. Para tanto foi escolhido o município de São José dos Campos, no Estado de São Paulo, por sua participação ativa no processo da Reforma Sanitária no sentido de formulação e implantação do SUS e sua habilitação como gestor do Sistema Municipal de Saúde na condição de gestão semi-plena, em final de 1994, conforme os termos da Norma Operacional Básica SUS n° 1/93 (NOB SUS n° 1/93). O pressuposto básico é o de que os termos da NOB SUS n° 1/93, na medida em que exigia requisitos e conferia responsabilidades e prerrogativas para o gestor municipal, era uma estratégia válida para implementar o processo de implantação do SUS, dando concretitude aos princípios e diretrizes do mesmo. Método. A metodologia adotada para este estudo é a de um Estudo de Caso Único, e tem como referencial teórico ou conceitual a Pesquisa Avaliativa, nas categorias de Análise da Implantação e Análise dos Efeitos, envolvendo o eixo das mudanças estruturais e organizacionais visando o modelo de gestão e o eixo das mudanças no processo de trabalho, visando o Modelo de Atenção. Foi analisado basicamente o período de 1993 a 1997 e como fontes de dados foram utilizados dados documentais, como relatórios de gestão, planos municipais de Saúde, atos administrativos, além de entrevistas com os Secretários Municipais de Saúde do período e o DATA/SUS - Ministério da Saúde, com os seus Sistemas de Informação Ambulatorial (SIA/SUS) e de Internação Hospitalar (SIH/SUS). Resultados. O estudo concluiu que efetivamente ocorreram mudanças tanto na dimensão do Modelo de Gestão como no do Modelo de Atenção, como resultado de um esforço municipal que vinha ocorrendo e que foi potencializado em função da habilitação do município na gestão semi-plena do sistema, nos termos da NOB SUS nº 1/93. Por outro lado, o estudo, nos termos de sua concepção metodológica, poderá ser referencial para a realização de outros estudos neste campo temático. / Objective. This work is inserted in the field of studies of the process of implantation of the SUS*, having as reference one ofits basic principIes, that of the decentralization of the management to the municipal authority. For this purpose was chosen the city of São José dos Campos, in the State of São Paulo, due its active participation in the process of the Sanitary Reformation in the direction of formularization and implantation of the SUS and its qualification as manager of the Municipal System of Health in the condition of semiplenum management, by the end of 1994, according to terms of Basic Operational Norm SUS n° 1/93 (NOB SUS n° 1/93). The basic assumption is that the terms of NOB SUS nº 1/93, in the measure where they demanded requirements and conferred responsibilities and prerogatives to the municipal manager, a valid strategy to implement the process of implantation of the SUS, was defined giving concretitude to the principles and lines of direction associated with the Basic Norm. Method. The methodology adopted in this study is the Study of the Single Case, and has its theoretical reference on the Evaluative Research concept, within the categories of Analysis of the Implantation and Analysis of the Effect, involving the axle of the structural and organizational changes within at the model of management and the axle of the changes in the work process, aiming at the Model of Attention. In the period of 1993-1997 were analyzed basically documentary sources of data, as management reports, Health municipal plans, Administrative acts, associated with interviews with the Municipal Autorithy of Health of the period and informations of the DATA/SUS - Health Department, with its Systems of Informação Ambulatorial (SIA/SUS) and Internação Hospitalar (SIH/SUS). Results. The study concluded that effective changes had ocurred both in the dimension of the Model of Management as in the Model of Attention, as a result of the municipal effort already in process, strengtened by the qualification of the city in the semiplenum management of the system, in the terms of NOB SUS n° 1/93. On the other hand, the study, in the terms of its metodological conception, could be refered in view of the accomplishment of other studies in this thematic field.

Objetivo. Este trabalho está inserido no campo de estudos do processo de implantação do Sistema Único de Saúde, tendo como referência um dos seus princípios básicos, o da descentralização da gestão para o poder municipal. Para tanto foi escolhido o município de São José dos Campos, no Estado de São Paulo, por sua participação ativa no processo da Reforma Sanitária no sentido de formulação e implantação do SUS e sua habilitação como gestor do Sistema Municipal de Saúde na condição de gestão semi-plena, em final de 1994, conforme os termos da Norma Operacional Básica SUS n° 1/93 (NOB SUS n° 1/93). O pressuposto básico é o de que os termos da NOB SUS n° 1/93, na medida em que exigia requisitos e conferia responsabilidades e prerrogativas para o gestor municipal, era uma estratégia válida para implementar o processo de implantação do SUS, dando concretitude aos princípios e diretrizes do mesmo. Método. A metodologia adotada para este estudo é a de um Estudo de Caso Único, e tem como referencial teórico ou conceitual a Pesquisa Avaliativa, nas categorias de Análise da Implantação e Análise dos Efeitos, envolvendo o eixo das mudanças estruturais e organizacionais visando o modelo de gestão e o eixo das mudanças no processo de trabalho, visando o Modelo de Atenção. Foi analisado basicamente o período de 1993 a 1997 e como fontes de dados foram utilizados dados documentais, como relatórios de gestão, planos municipais de Saúde, atos administrativos, além de entrevistas com os Secretários Municipais de Saúde do período e o DATA/SUS - Ministério da Saúde, com os seus Sistemas de Informação Ambulatorial (SIA/SUS) e de Internação Hospitalar (SIH/SUS). Resultados. O estudo concluiu que efetivamente ocorreram mudanças tanto na dimensão do Modelo de Gestão como no do Modelo de Atenção, como resultado de um esforço municipal que vinha ocorrendo e que foi potencializado em função da habilitação do município na gestão semi-plena do sistema, nos termos da NOB SUS nº 1/93. Por outro lado, o estudo, nos termos de sua concepção metodológica, poderá ser referencial para a realização de outros estudos neste campo temático. / Objective. This work is inserted in the field of studies of the process of implantation of the SUS*, having as reference one ofits basic principIes, that of the decentralization of the management to the municipal authority. For this purpose was chosen the city of São José dos Campos, in the State of São Paulo, due its active participation in the process of the Sanitary Reformation in the direction of formularization and implantation of the SUS and its qualification as manager of the Municipal System of Health in the condition of semiplenum management, by the end of 1994, according to terms of Basic Operational Norm SUS n° 1/93 (NOB SUS n° 1/93). The basic assumption is that the terms of NOB SUS nº 1/93, in the measure where they demanded requirements and conferred responsibilities and prerogatives to the municipal manager, a valid strategy to implement the process of implantation of the SUS, was defined giving concretitude to the principles and lines of direction associated with the Basic Norm. Method. The methodology adopted in this study is the Study of the Single Case, and has its theoretical reference on the Evaluative Research concept, within the categories of Analysis of the Implantation and Analysis of the Effect, involving the axle of the structural and organizational changes within at the model of management and the axle of the changes in the work process, aiming at the Model of Attention. In the period of 1993-1997 were analyzed basically documentary sources of data, as management reports, Health municipal plans, Administrative acts, associated with interviews with the Municipal Autorithy of Health of the period and informations of the DATA/SUS - Health Department, with its Systems of Informação Ambulatorial (SIA/SUS) and Internação Hospitalar (SIH/SUS). Results. The study concluded that effective changes had ocurred both in the dimension of the Model of Management as in the Model of Attention, as a result of the municipal effort already in process, strengtened by the qualification of the city in the semiplenum management of the system, in the terms of NOB SUS n° 1/93. On the other hand, the study, in the terms of its metodological conception, could be refered in view of the accomplishment of other studies in this thematic field.

Das Thema Information Retrieval hat insbesondere in Form von Internetsuchmaschinen eine große Bedeutung erlangt. Retrievalsysteme werden für eine Vielzahl unterschiedlicher Rechercheszenarien eingesetzt, unter anderem für firmeninterne Supportdatenbanken, aber auch für die Organisation persönlicher E-Mails. Eine aktuelle Herausforderung besteht in der Bestimmung und Vorhersage der Leistungsfähigkeit einzelner Komponenten dieser Retrievalsysteme, insbesondere der komplexen Wechselwirkungen zwischen ihnen. Für die Implementierung und Konfiguration der Retrievalsysteme und der Retrievalkomponenten werden Fachleute benötigt. Mithilfe der webbasierten Lernanwendung Xtrieval Web Lab können Studierende praktisches Wissen über den Information Retrieval Prozess erwerben, indem sie Retrievalkomponenten zu einem Retrievalsystem zusammenstellen und evaluieren, ohne dafür eine Programmiersprache einsetzen zu müssen. Spielemechaniken leiten die Studierenden bei ihrem Entdeckungsprozess an, motivieren sie und verhindern eine Informationsüberladung durch eine Aufteilung der Lerninhalte. / Information retrieval has achieved great significance in form of search engines for the Internet. Retrieval systems are used in a variety of research scenarios, including corporate support databases, but also for the organization of personal emails. A current challenge is to determine and predict the performance of individual components of these retrieval systems, in particular the complex interactions between them. For the implementation and configuration of retrieval systems and retrieval components professionals are needed. By using the web-based learning application Xtrieval Web Lab students can gain practical knowledge about the information retrieval process by arranging retrieval components in a retrieval system and their evaluation without using a programming language. Game mechanics guide the students in their discovery process, motivate them and prevent information overload by a partition of the learning content.