O desenvolvimento da Indústria Automobilística mundial como também a brasileira, se caracteriza pela importância cada vez maior de projetos conjuntos entre montadoras e seus fornecedores, os quais passaram de meros fornecedores de componentes, para parceiros de desenvolvimento e tecnologia, compartilhando investimentos e riscos, tornando a gestão dos projetos com fornecedores um fator estratégico de suma importância para as montadoras. Para pesquisar a evolução dos fatores críticos de sucesso na Gestão de Projetos Automotivos no Brasil, foram estudados 3 projetos sucessivos de desenvolvimento de painéis para veículos comerciais, ocorridos em uma grande montadora no período de 1988 a 2002. Baseado em avaliações bibliográficas relativas à Qualidade, à Gestão de Projetos e à Gestão de Fornecedores, definiu-se pela utilização do modelo de excelência do EFQM, o Project Excellence Model para pesquisa e classificação dos fatores críticos de sucesso dos projetos. Participantes desses três projetos e stakeholders nos diversos níveis hierárquicos da montadora e dos fornecedores foram entrevistados e através da metodologia dos incidentes críticos, levantados os principais fatores positivos que levaram à sucessos e fatores negativos que ocasionaram insucessos ao projeto. A classificação desses fatores através de Critérios e Categorias permitiu a comparação sistemática dos projetos e a definição dos fatores críticos de sucesso e dos fatores de sucesso. Pesquisas na literatura e consultas aos autores e a participantes de projetos de desenvolvimento de painéis em outras montadoras mostraram tendências semelhantes aos dos três projetos, realçando o aumento das responsabilidades dos fornecedores pelo desenvolvimento e fornecimento de sistemas com base na engenharia simultânea e codesign. Estas pesquisas mostraram a aplicabilidade dos Critérios do Project Excellence Model para a classificação dos fatores críticos na gestão dos projetos e a necessidade de uma subdivisão destes em Categorias. / The worldwide development of the Automotive Industry, as well as the Brazilian one, is characterized by the increase of importance of common projects of the automotive industries and their suppliers, which have passed from merely part suppliers to partners of development and technology, sharing investment and risks, transforming the project management with suppliers into a strategic factor of huge importance for the automotive industries. To investigate the critical success factors of Brazilian Automotive Project Management, it was studied three successive development projects of panels for commercial vehicles occurred between 1988 and 2002 in an important automotive industry. Based on literature research related to Quality, Project Management and Supplier Management, it was defined the application of the EFQM Project Excellence Model to research and classify the critical success factors of those projects. Participants of the three projects and stakeholders at different levels from the Automotive Industry and their Suppliers were interviewed and through the critical incident methodology, were detected the main positive factors, that lead to success and the main negative factors that lead to unsuccessfulness of the projects. The classification of those factors in Criteria and Categories allowed a systematic comparison of the projects and the definition of the critical success factors and the success factors. Research of the literature and interviews with participants on panel ´s development projects in other Automotive Industries showed the same tendencies of the three projects, which emphasized the increased responsibilities of the suppliers regarding the development and supplying of systems based on simultaneous engineering and co design. These researches showed the applicability of the Project Excellence Model Criteria in the classification of the project’s critical success factors and success factors and also showed the necessity of a subdivision, in Categories.

This thesis deals with the company's performance, its measurement and increase. The theoretical section provides insights from literature and further on this base an analytic and proposal part follows. The analytical part contains particularly introduction of the company, its activities and strategic and financial analysis of the company. The proposal part deals with the implementation of the Balanced Scorecard in the analysed company.

The master´s thesis is focused on the performance evaluation for the MIKROP ČEBÍN a.s. company using the EFQM Excellence Model. The theoretical part of the thesis is focused on the definition of performance and the ways in which it can be measured and evaluated. The current situation of the company is characterized in the analytical part. The evaluation is performed according to the START Model questionnaire, which is derived from the EFQM Model of Excellence. The final part contains measures leading to increase the company's performance.

The master’s thesis evaluates the performance of SUEZ CZ a.s. company applying the EFQM Excellence Model and subsequently discusses proposals to improve company’s performance. The thesis is divided into three parts. The first part outlines the necessary theoretical bases, that are further used and applied to the chosen company SUEZ CZ a.s. in the second part. Lastly, in the third part, the conducted questionnaire survey is evaluated and measures for improvement in problematic areas are proposed.

The thesis is devoted to evaluating the performance of companies selected companies. Said performance evaluation model focuses on START. In the first part, the author describes the evaluation model business performance. In the analytical part introduces company and characterized the current situation. In the practical part is to conduct an assessment of company performance model applied questionnaire Start. This model are identified strengths and weaknesses of the company, but also the weaknesses of the company and place to improve performance. The results are drawn suggestions and recommendations for the company.

This master’s thesis is focused on valuation of effeciency of a particular company. This valuation of effeciency is performed on EFQM Model Excellence. Theoretical part of thesis is focused on description of selected models of valuation of effeciancy. In practical part is selected comapany introduced and included it’s field of business. And on the base of EFQM Excellence Model is valuation of efficiency made. The final part of the thesis is given suggestions for improvement.

The master´s thesis is focused on the performance evaluation of the company S&K PUBLIC, Ltd. The theoretical part explains the term performance and describes the most used approaches of company performance measurement. The analytical part deals with the characteristic of the company and analysis of its current situation. The last part contains the performance evaluation of the company using the START Model, which is based on the principles of The EFQM Excellence Model. In conclusion, there are suggested measures to improve the company performance based on the results of the evaluation.

Thesis (MBA (Business Management))--Stellenbosch University, 2008. / Traditionally, organisational performance and efficiency measurements have been focused on cost containment. Today, however, performance measurement systems of world-class organisations are tailored to drive manufacturing and service business excellence. Quality is crucial for gaining a competitive advantage internationally. Quality award programmes promote quality awareness, recognise the quality achievements of companies and provide a platform for sharing successful quality management initiatives. Quality award frameworks form the foundation for developing business excellence models. Business excellence models are based on the premise that customer satisfaction, people (employee) satisfaction and impact on society are all achieved through leadership driving the policy and strategy, the people management, resources and processes, leading ultimately to excellence in business results. In this paper five of the most prominent international business excellence models are discussed. The success stories of companies that have implemented these models are looked at and the South African Excellence Model is compared with these five international models. The aim of the study is to analyse the South African Business Excellence Model as compared to international models such as the Deming Prize, the MBNQA, the EFQM, the AQA and the SQA. Case studies of two companies, Combine Cargo and Daimler Chrysler, are analysed with the aim of determining the shortcomings of the SAEM and the effects of the SAEM on business practices. Conclusions are drawn based on the experiences of these businesses, in order to verify the shortcomings and the effects of the SAEM. Lastly, the reasons for the failure of the SAEF and the SAEM are investigated and recommendations and guidelines are given for the revival of the SAEM and the promotion of quality in South Africa.

The research sought to investigate the Critical Excellence Factors (CEFs) that drive Excellence in banking industry. Moreover, it examines whether customers perceive the service of an excellent bank differently from a less-excellent bank. Three hypotheses were formed then tested through case study and survey strategy (triangulation), within the Saudi banking industry context. The study combines the EFQM excellence model as an internal assessment tool (case studies), with the SERVQUAL gap model for external assessment (questionnaires). Analysing and contrasting the two sets of results allowed the study to achieve its main objective. Based on the empirical work, the study identifies several CEFs that must be carefully considered when driving excellence in banking. These factors were proposed in a generic integrated model for driving Excellence in Banking.

Made available in DSpace on 2016-04-25T16:44:16Z (GMT). No. of bitstreams: 1 MARCELO MORAES GARCIA.pdf: 919004 bytes, checksum: 13e70fb80b98146e763b703d8a897331 (MD5) Previous issue date: 2010-10-28 / The context in which large Brazilian construction companies are incorporated in the year 2010, with increased real estate financing and government investment, has provided great opportunities in this sector. This study aims to evaluate a group of 10 large builders, focusing on residential or commercial work, according to the criteria of the Management Excellence Model (MEM) of the National Quality Foundation (NQF). A questionnaire was adapted from NFQ and answered by the president or CEO of companies surveyed, as the sole builder of winning the National Quality Award (NQA). The survey results showed that the companies surveyed have a good level of quality management, with companies focusing on business performance works more subtly. Data analysis was performed considering the seven criteria: customers, society, leadership, strategies and plans, people, processes, and finally information and knowledge. The main conclusion of this study is that despite the good level of management of the companies surveyed, there is an imbalance of the shares in these companies as to the criteria of MEM, with overvaluation of the criteria procedures, and reduced recovery of actions directed to the criteria society. In comparison with the company winning the NQA, one of the companies showed indicators of high excellence in its management process and may initiate a process of competition to the NQA / O contexto em que as grandes construtoras brasileiras estão inseridas neste ano de 2010, com aumento do financiamento imobiliário e investimentos estatais, tem propiciado grandes oportunidades nesse setor. Esse estudo busca avaliar um grupo de 10 construtoras de grande porte, com foco em obras residenciais ou comerciais, de acordo com os critérios estabelecidos no Modelo de Excelência da Gestão (MEG) da Fundação Nacional da Qualidade (FNQ). Um questionário da FNQ foi adaptado e respondido pelo presidente ou diretor geral das empresas pesquisadas, assim como pela única construtora ganhadora do Prêmio Nacional da Qualidade (PNQ). Os resultados da pesquisa mostraram que as empresas pesquisadas possuem um bom nível de gestão da qualidade, tendo as empresas com foco em obras comerciais desempenho sutilmente superior. A análise dos dados foi realizada considerando-se sete critérios: clientes, sociedade, liderança, estratégias e planos, pessoas, processos e, por fim, informações e conhecimento. A principal conclusão deste estudo é que, apesar do bom nível de gestão das empresas pesquisadas, há um desbalanceamento das ações nessas empresas quanto aos critérios do MEG, havendo supervalorização do critério processos e reduzida valorização das ações voltadas ao critério sociedade. Na comparação com a empresa ganhadora do PNQ, uma das empresas mostrou indicadores de excelência elevados em seu processo de gestão, podendo iniciar um processo de concorrência ao PNQ