This study examines an educational intervention, which attempts to create experiential learning opportunities, to gain an understanding of the effects of teachers’ and students’ development as active democratic citizens. The educational intervention comes in the form of a youth program entitled ‘Day of Information for a Lifetime of Action’ (DILA). The research answers the following question: does an experiential approach to the delivery of the Grade 10 Civics Curriculum such as DILA affect the development of active democratic citizens - as characterized by civic identity, civic engagement, and civic competence? And if so, how does it influence the students' understanding of their role in a democratic society, their self-reported likelihood of future civic engagement and their self-reported ability to be civically effective?

In 2009, the Indonesian government passed a breastfeeding law to address the problem of malnutrition, infant mortality and mortality of children under five years old. The law mandated mothers to breastfeed their babies exclusively for the first six months of their lives and continue for two years, except in cases where medical problems prevent mothers from breastfeeding. I aim to tease out women’s experience of breastfeeding in Jogjakarta, Indonesia, five years after the law was passed. Ultimately, I am interested in understanding how do women's breastfeeding experiences embody different forms of authority. I drew upon data from ethnographic fieldwork that was carried out from June 2013 until October 2014. I argue that the breastfeeding law is remote and distant from the everyday breastfeeding practices and experiences of the women and their families. The women who take part in the study neither draw on the law nor public health as forms of authority to shape their breastfeeding experiences. Rather the women draw on their Islamic faith, families, personal experiences, finance, work and media to shape their breastfeeding experience

Architecture consists of parts that make a whole. These parts can be defined as decisions, details, joints, spaces, forms. But what if these parts are experiences, specific encounters woven together to create the whole? This project is a whole, assembled by episodic moments. The pavilion is designed on Daingerfield Island, located south of Ronald Reagan National Airport along the Potomac River in Alexandria, Virginia. The site offers a panoramic view across the water of the airport, Washington Monument, Jefferson Memorial, and the U.S. Capitol. The Washington Sailing Marina and the Mount Vernon Trail define Daingerfield\'s edges. Despite its name, the now peninsula is a delightful place full of potential activity for sailors, bicyclists, and visitors who want to be near the water. Along the eastern edge exists an array of trees that provides a natural canopy for visitors who sit along the waterfront and watch the planes arrive and depart from the airport. The project proposes to design a pavilion with a second floor restaurant within these trees, anchored to the water\'s edge. The project removes the existing restaurant on the tip of the peninsula to create space for a park and open up the view across the water of Washington, D.C. In the project, the Mount Vernon Trail extends around Daingerfield Island along the waterfront. / Master of Architecture

Includes bibliographical references / A customer's overall experience of interaction with a firm can be influenced by a variety of antecedents including employee behaviour, and can affect a variety of constructs including a customer's intention to remain loyal to a firm. The study contributes to the customer experience literature by constructing and empirically testing a theoretical model that integrates the construct of employee engagement as an influencing variable on customer experience in a business-to-business environment. Employee engagement is characterised by the level of engagement an employee depicts through attributes such as vigour, dedication and absorption. The study sampled 106 employee respondents and 1,216 customer respondents of a South African mining and construction firm. The combined dataset of both employee and customer responses was empirically tested using Partial Least Squares Structural Equation Modelling. The research finds a relationship exists between employee engagement and customer experience of employee performance. Additionally, customer experience of employee performance was significantly statistically associated with overall customer experience, a construct focusing on customer experience comparative to competitors and alternate suppliers. The enhancement of understanding of the antecedents of employee engagement and the effect of customer experience on customer loyalty may assist in the development of interventions to address the gaps in the employee-customer encounter. The principle implication emanating from this study is that customer experience, as a construct, should not be ignored, as the inclusion of a customer experience construct may enhance and complement the prediction of customer behaviour, not only in a business-to-business environment. Establishing the positive and negative levels of the required competencies of employees assists in guiding the supervisory performance discussion, subsequent training suggestions and required on-the-ground coaching.

Airports serve as one of the main economic engines and connection hubs for a country, and therefore, their performance is of rising importance. Airport performance can be measured by various methods along numerous dimensions; however, the key remains the passenger-perceived service quality and satisfaction. This paper assumes heterogeneity of passengers by classifying them into generational cohorts and investigating whether there is an intergenerational difference in passenger experience at the Philadelphia International Airport and what factors may explain that. The study utilizes the survey data collected through the questionnaire distributed to departing/connecting PHL passengers. The methodology includes regression analysis, ANOVA model, and cross-tabulations. The findings confirm the presence of variation in passenger experience and satisfaction with the airport depending on their generational affiliation. The intergenerational difference was particularly significant in the overall experience with PHL, which includes 24 items related to experience outside of the airport, outside of the terminal, and inside the terminal, as well as retail/shopping experience and information sources and needs. The intergenerational difference was not significant in the passenger food/beverage experience at PHL. / Tourism and Sport

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Internships have become an integral part of post-secondary education, while also serving as a means for students to distinguish themselves as job candidates. Although internship programs have formally been in place for over a hundred years, surprisingly little research has been done into the topic, even though more than three out of four students participate in at least one internship before they graduate college. The purpose of this study is to develop and test an internship evaluation tool that will help educators distinguish the high quality internship opportunities from low quality ones. Based on management profiling questionnaires that became popular in the 1970s, we have devised this instrument, the Internship Profiling Questionnaire (IPQ), using feedback models of development. Using a sample of Brigham Young University alumni, we conducted an online survey of job placement, job satisfaction, and vocational self-crystallization concept as outcome variables to be predicted from the IPQ.

The central focus of this thesis is the dynamic interplay between light and shadow, with the intention of creating architectural spaces that evoke emotions. The research conducted in this thesis is rooted in the author's personal emotional experiences during the process of designing the space. The primary objective is to explore the impact of light on human emotions within spatial environments. Through these studies, the author endeavors to discover a common ground where light, shadow, architecture, and emotions intersect. Ultimately, the aim is to contribute valuable insights to the field of architecture, offering potential applications for the creation of more impactful and effective spatial environments. / Master of Architecture / Light, as a fundamental element of design, holds immense influence over individual's reactions to space and is indispensable for human existence. Human beings possess the ability to adapt and shape their environment according to their needs. It is crucial to comprehend the multifaceted nature of human beings, including their emotions and cognitive biases, at every stage of life. Through skillful manipulation of light, we can elicit authentic emotions and trigger physiological responses, establishing a deeper emotional connection between individuals and their surroundings. This thesis endeavors to explore the intricate interplay between human beings and their spatial environment, with a specific focus on lighting as the primary architectural element.

1 volume

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