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Customer relationship management in a fashion independent retailer environment; Operationalization and ApplicationFARHAN, ALI, BASTIEN, MANCINI January 2014 (has links)
The purpose of this study is to explore the different marketing techniques accessible to fashion independent retailers and aiming to strengthen their customer relationship and attract/create a community. It also focuses on understanding the applicability and operationalization of customer relationship management marketing techniques in a specific context, here, a fashion independent retailer. / Program: Master programme in Fashion Management
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