The main research objective of this study was to find out whether perceived value significantly affects consumers’ purchase intention. Additionally, this study examined if there are any significant differences in perceived value for different fast-food restaurant brands and attempted to identify which fast-food restaurant is perceived to be the industry leader. A total number of six fast-food restaurants (McDonalds, Subway, Starbucks, Wendy’s, Burger King, and Taco Bell) were selected. Findings showed that among the five perceived service value dimensions, Starbucks is the leader in terms of quality, emotional response, and reputation. Multivariate analysis of variance (MANOVA) and multiple regression analysis were performed to test the study hypotheses. Results indicated that there were significant differences in perceived value for different fast-food restaurant brands. Besides, monetary and behavioral price significantly affects consumers’ purchase intention. Findings are expected to help hospitality marketers to strategically manage their brands.

The purpose of this study is to advance knowledge and practitioner understanding of human resource dynamics of the U.S. fast food franchise (FFF) industry, one plagued by extraordinary voluntary turnover (VTO), estimated at 75% of total turnover, and its effects on unit productivity. Following the research of Sun, Aryee, and Law (2007), this study looks for the potential of improving the VTO problem through the practice of high-performance human resource management (HPHRM) and the potential benefits of service-oriented organizational citizenship behavior (SOCB) that it offers. This study used primary research, namely the domestic operating units of a nationally franchised sub sandwich chain, with a sample size of 112 units representing 14.8% of the total units and the evaluation of 336 hourly employees. Results showed a strong correlation between HPHRM and VTO, but surprisingly there was no significant relationship between HPHRM and productivity. Despite a modest correlation between HPHRM and SOCB, that relationship did not demonstrate any significant mediating effect on the HPHRM/VTO relationship. The results may indicate a differentiation between the effectiveness of HPHRM and SOCB depending on the performance level of hourly employees, noting that low-performing employees do not respond to HPHRM or demonstrate SOCB as well as others. Numerous opportunities for further research are suggested, especially in light of the size and impact of the domestic FFF industry.

For more than a decade (2001 – 2012) there has been extensive research conducted on the impact of marketing on food consumption, the promotion of healthy lifestyles and the use of media communication channels in the restaurant industry. However, no known research has focused specifically on the healthy fast-casual restaurant segment with a specific focus on media communication channels. This study attempts to address this limitation. The study deals with selected media communication channels and their influence on the healthy lifestyle perceptions and healthy lifestyle purchase intentions of young adult consumers in South Africa. The study considers the impact that a more selective choice of media communication channel can have on restaurants in the healthy fast-casual restaurant segment. Media communication channels are a vital part of a restaurant’s marketing communication program as they transmit messages between the business and its target market. In South Africa’s restaurant industry, there are numerous businesses that are conveying messages to consumers regarding their market offerings. This advertising clutter is aggravated by healthy fast-casual restaurants needing to compete against traditional fast-casual restaurants who are adding healthier items to their menus. The study’s secondary research included a literature review on marketing communication, selected media communication channels (print media, display media, broadcast media and online media) and the South African restaurant industry (with a focus on the healthy fast-casual segment). In addition, perception and purchase intention were discussed with a focus on healthy lifestyles and young adult consumers. In order to establish the influence of the selected media communication channels (print media, display media, broadcast media and online media) on young adults’ healthy lifestyle perceptions and healthy lifestyle purchase intentions an empirical investigation was also conducted. A positivistic research paradigm was used as quantitative methods were performed to identify significant relationships among the selected variables. The sample consisted of students from the Nelson Mandela Metropolitan University. A total of 440 questionnaires were distributed, with 350 usable. Therefore, a response rate of 79.55 per cent was obtained. The empirical investigation revealed that the items in the questionnaire that were used to gather information about healthy lifestyle perception and healthy lifestyle purchase intention loaded together on one factor which was renamed healthy lifestyle buying behaviour. Multiple regression analysis indicated that positive and statistically significant relationships existed between print media and healthy lifestyle buying behaviour and between online media and the healthy lifestyle buying behaviour of young adults. These relationships imply that an increased use of print media will reflect increased buying behaviour that supports healthy lifestyles amongst young adults. Similarly, the more online media is used, the more young adult buying behaviour will reflect healthier choices. This implies that restaurants in the healthy fast-casual restaurant segment can increase the demand for their market offerings and stand out amongst the advertising clutter through a more deliberate use of print media and online media. The study includes strategies that can be used to improve the use of print media and online media in order to influence the healthy lifestyle buying behaviour of young adults. Healthy lifestyle buying behaviours essentially will increase the demand for goods that support healthy lifestyles and therefore increase the demand for healthy fast-casual restaurants. The provision of healthy menu items and a more focused marketing program can be used as a strategy to attract more young adults as consumers, to grow business relationships with this target market, to enhance business performance and to create a healthier South African community.

This Master's Thesis deals with the processing of business plan in the public sector of catering and hospitality. More precisely, it is a fast food offering healthy nutrition products. The business idea was based on the trends of today, which are increasing orientation of consumers to buy food with a verifiable origin and orientation to a healthy lifestyle. The thesis is divided into four parts. The first part of an introduction explains the motivation for election of the Thesis topic. The second part summarizes the theoretical knowledge based on academic literature on how to create a business plan, how to choose the legal form of business and legislative requirements in this sector. The third part is a practical part, which describes the actual business plan. There are given partial analysis of the market, as the analysis of competitors, suppliers and customers. It also shows the financial plan that additionally analyzes the numbers of business plan. In the last part of the thesis named the conclusion is evaluated the entire business plan and its feasibility and there is indicated possible use in the future.

The aim of this diploma thesis is to execute a business plan for a business in the field of fast foods. The main goal of the business plan is to evaluate feasibility and practicability of this project. The master thesis is divided into two main sections: a theoretical and practical one. The first part describes the entrepreneurship, small & medium enterprises in Czech Republic and a business plan. Moreover, it focuses on theoretical background that consists of principles, methods and approaches that should be respected when writing a business plan. In addition, it describes parts of a business plan. The second part deals with the business plan for the project itself that is based on the theoretical background. The evaluation of this business idea in terms of its aspects is then provided.

Crew scheduling is very important, especially in continuous operating environments running 24 hours a day, 7 days a week, more so if the demand for staff is varying over each hour of the day. This thesis focuses on staff optimization in a fast food chain where special conditions for scheduling like flexible starting-times and shift lengths or heterogeneous crew are present. Two new models based on a mixed integer programming approach were designed, dealing with data from a particular restaurant with the aim of improving schedules and saving time spent on the creation of those schedules. At the end of the thesis the empiric schedules and results obtained are compared and the computational efficiency of both models is discussed.

This diploma thesis focuses on the creation of proposal of business plan for fast food delivery business. The theoretical part of the work is based on literature. The analytical part focuses mainly on the analysis of the environment. In own proposal is processed the business plan.

Deal of this master´s thesis is processing of a business plan for a new McDonald’s franchising branch. The first part of the thesis focuses on theory of this issues. In the analytical part is solved a question if estabilishing of a new branch does make a sense using several analysis. And in the final praktical part are dissected ditails of a new McDonald’s branch founding.

I takt med att världen förändras i varje hörn, från teknikindustrin och medicinindustrin till klimatförändringar, så förändras snabbmats industrin och människornas sätt att konsumera snabbmat. Och I takt med att den temperaturen stiger överallt i världen, nordpolen och sydpolen smälter, så ökar risken för försumning och utspädningen av den kött och kycklingberikade globala snabbmats industrin. Vilket i sin tur ge upphov till efterfrågan på alternativa lösningar till köttberikade snabbmat för att kunna lösa den krisen som snabbmats industrin står inför. Happy Pepper’s är en snabbmats restaurangkoncept som serverar endast hälsosamt och goda vegetariska wraps, juice och smoothies. Visionen med konceptet är att Happy Pepper’s skall vara en plats där samtliga snabb-mats älskare känner sig hemma, där de känner sig hörda, där de känner sig uppskattade och där de känner sig välkomna. Happy Pepper’s skall vara en plats där alla familjer kan samlas och umgås. Happy Pepper’s mål är att vara en globalt ledande aktör inom det vegetariska snabb-mats industrin.

The climate question is one of the major questions in society and consumers today expect cooperates to take responsibilities that help the environment. One of the industries that consumers have misbeliefs in when it comes to green marketing and green products is the fast-food industry. Because of the misbeliefs from the consumers, the fast-food chains need to increase their green alternatives and their green marketing. The aim of this study is therefore to study and highlight how green marketing is used by companies in the fast-food industry to position themselves in the market. In addition, we also intend to investigate how and if green marketing affects the consumers’ brand perception and purchasing behavior. To examine this purpose a mix of both qualitative and quantitative methods is used. The qualitative method is analyzing commercials from the fast-food chains and observations in their restaurants to see how they use green marketing. The quantitative method is a web survey with 71 responses to see how the consumer perceived the brand of the fast-food chains. The result showes that the fast-food chains do similar initiatives for the environment, but it differs how consumers perceived their brand as green or not. / Problemdiskussion: Miljöfrågorna är idag dominerande i samhället och konsumenterna förväntar sig att företag därför tar mer ansvar för miljön. Snabbmatsindustrin har varit i blåsväder gällande miljö-och hållbarhetsarbete och på så sätt fått en yttre press att arbeta mer miljövänligt därför har de börjat ta mer ansvar och marknadsför mer gröna produkter och hållbarhetsarbete. Samtidigt finns det en misstro från konsumenterna om trovärdigheten i dessa gröna budskap. Syfte: Syftet med denna uppsats är att studera och synliggöra hur grön marknadsföring används av företag inom snabbmatsindustrin för att positionera sig på marknaden. Dessutom ämnar vi även att undersöka hur och om den gröna marknadsföringen påverkar konsumentens varumärkesuppfattning och köpbeteende. Metod: Denna studie bygger på både kvalitativa och kvantitativa metoder. De kvalitativa metoderna bestod av innehållsanalys av reklamfilmer från två snabbmatsrestauranger i Sverige och observationer i restauranger. Den insamlade datan har vidare stärkts med fakta från respektive företags hållbarhetsrapporter. Den kvantitativa delen bestod av en enkätundersökning och hade som syfte att förstå hur konsumenterna uppfattar fallföretagens varumärke. Slutsats: Utifrån resultaten av studien går det att konstatera att företagen gör miljömässiga initiativ för att förbättra sin image. De båda fokuserar på teman som mat och miljö där båda använder sig av likvärdiga satsningar såsom vegetariska rätter och självbeställlningskassor. Däremot var det stor skillnad på hur konsumenterna uppfattar dessa två varumärken. De likartade verksamheterna använder sig av olika strategier för att kommunicera sitt gröna budskap som i sin tur positionerar varumärket från ett konsumentperspektiv.