The purpose of this thesis is to examine how academic librarians seek information for themselves and for others, and what differences exist. The terms self-generated and imposed information seeking is used to describe the two different types of information seeking. Step 2 – define and understand the problem, step 3 – choose a search system and step 4 – formulate a query of Marchionini’s information-seeking model forms the basis of the theoretical framework, which is supplemented with Soergel and Katz. Qualitative interviews with eight academic librarians were conducted and analyzed in order to gather empirical facts. The results show that the greatest differences between self-generated and imposed information seeking lie within the definition and understanding of the information problem. The library user’s information need is specified through the reference interview; a process often seen as somewhat problematic by the librarians because of the difficulties involved in trying to understand another person’s needs. Librarians tend to approach imposed information seeking in a structured and pedagogic manner because of their desire to instruct the library user in the use of various databases and search techniques. The Internet is the most used information source during self-generated information seeking, while the library catalogue is the primary source during imposed information seeking. The results also show that only small differences exist in the way librarians use search strategies and search tactics during the two different types of information seeking. / <p>Uppsatsen skrevs under den tid då Växjö universitet hade ett samarbete med Högskolan i Borås, dvs. utbildningen gick i Växjö, men Borås examinerade.</p>

The purpose of this Master’s thesis is to investigate how academic librarians experience reference work aimed at international students. International students are a growing usergroup in Swedish academic libraries. The study’s main research question is:- How do academic librarians experience reference work aimed at international students?The study was performed with a phenomenographic methodological approach where seven qualitative interviews with academic librarians were conducted. These interviews were transcripted in their entirety and analysed using three key concepts based on the study’s research questions that formed the different experiences that created the study’s outcome space. The results show three major viewpoints on reference work aimed at international students. These viewpoints are based foremost on variations on how the barriers that international students meet in their library use are experienced. Within experience category A barriers are perceived as a hindrance for effective reference service. Barriers are acknowledged within experience category B but are seen as possible to overcome. Within experience category C barriers are overlooked, international students are here perceived as user group in no more need than other user groups. Two of the experience categories also represent different views on the relationship between the library system and the user. Experience category A is characterised by a user perspective whilst perception category B has a system oriented view of the interaction. / Uppsatsnivå: D

The purpose of this thesis is to examine how academic librarians seek information for themselves and for others, and what differences exist. The terms self-generated and imposed information seeking is used to describe the two different types of information seeking. Step 2 – define and understand the problem, step 3 – choose a search system and step 4 – formulate a query of Marchionini’s information-seeking model forms the basis of the theoretical framework, which is supplemented with Soergel and Katz. Qualitative interviews with eight academic librarians were conducted and analyzed in order to gather empirical facts. The results show that the greatest differences between self-generated and imposed information seeking lie within the definition and understanding of the information problem. The library user’s information need is specified through the reference interview; a process often seen as somewhat problematic by the librarians because of the difficulties involved in trying to understand another person’s needs. Librarians tend to approach imposed information seeking in a structured and pedagogic manner because of their desire to instruct the library user in the use of various databases and search techniques. The Internet is the most used information source during self-generated information seeking, while the library catalogue is the primary source during imposed information seeking. The results also show that only small differences exist in the way librarians use search strategies and search tactics during the two different types of information seeking. / Uppsatsnivå: D