Wise investments in Information Technology have become increasingly important in staying competitive in today's environment. Massive amounts of people and IT-systems are involved in the process of input becoming output. As these employees and IT-systems must be harmonized, it becomes relevant to study how employees’ routines and habits are related to the usage and embeddedness of these systems. Therefore, the purpose of this paper is to investigate how embedded IT can lead to improved business processes. This is done through exploring how embedded IT is used in workflows as well as to examine what support and hindrance IT can offer. Therefore, extensive theoretical research was conducted within the fields of habits and routines, business processes and embedded IT, developing a framework for analysis. Then, a case study was conducted where a specific process within insurance claims was thoroughly analyzed through interviews and work shadowing. This facilitated a within-case analysis. The results of the study showed the interdependency between the pillars of this study. Workflow habits and routines influences IT usage, whereas IT aims to support through automatization and informatization. However, to enable this and achieve a significant improvement, the processes it aims to support needs to be fully known.

Bakgrund: Sedan pandemins start har det blivit vanligare att arbeta hemifrån. Vid distansarbete kan aktivitetsmönstret förändras då gränsen mellan arbete och fritid lätt kan suddas ut. Syfte: Syftet var att beskriva hur distansarbete påverkar aktivitetsmönstret hos yrkesverksamma personer mellan 19–35 år. Metod: En kvantitativ tvärsnittsstudie genomfördes för att samla in data genom en egenkonstruerad enkät. Med inspiration från instrumentet GAP i vardagens aktiviteter och från Patterns Of Daily Occuaptions har frågor konstruerats. En blandning mellan snöbollsurval och bekvämlighetsurval användes. 36 personer deltog i studien. Data analyserades med hjälp av Statistical Package for the Social Science (SPSS) och de öppna frågorna med inspiration från kvalitativa analysmetoder. Resultat: Studiens resultat visar att aktivitetsmönstret har påverkats av att arbeta på distans. De flesta deltagarna upplevde att de hade mer tid för sina vardagsaktiviteter vid distansarbete jämfört med arbete på arbetsplatsen samt att den fysiska miljön i hemmet påverkar arbete på distans. Slutsats: Flertalet deltagare upplever sämre ergonomi och minskad arbetsro och många upplever att de har en mer flexibel vardag vid distansarbete. / Background: Since the start of the pandemic, it has become more common to work from home. During teleworking, activity patterns may change as the boundary between work and leisure can be easily blurred. Aim: The aim was to describe how teleworking affects the activity pattern of professionals between 19–35 years of age. Method: A quantitative cross-sectional study was performed to collect data through a self-constructed questionnaire. With inspiration from the instrument GAP in everyday activities and Patterns of Daily Occuaptions, questions have been constructed. A mixture of snowball and convenience selection were used. 36 people participated in the study. Data was analyzed using SPSS and the open questions with inspiration from qualitative analysis methods. Results: The results of the study show that the activity pattern has been influenced by teleworking. Most participants felt they had more time for everyday activities during telework compared to work at the workplace and that the physical environment at home affects teleworking. Conclusion: Most participants experience poorer ergonomics and reduced peace of mind and many participants felt they had a more flexible everyday life when teleworking.