Master’s thesis solves the question of human resource management in the McDonald’s restaurant. My thesis has two main parts. The first is desk study with fundamental terms. Practical part forks on first analysis part, where you can find information about the company, and second concept part, which considers about next motivation possibilities and implementation of new motivation method. In the end of the thesis you can find income estimation and complete evaluation.

Due to the rise of psychosocial hazards and its increasing healthcare associated costs in Europe but also in the whole World, the poor management of those risks becomes an urgent issue to overcome for the states and companies but above all, for the people who suffer from it. The problem is that there is not enough awareness among the society about psychosocial factors and its associated risks. Our master thesis aims at examining and determining the roots of psychosocial hazards by starting from an already existing case study to set and classify the main variables. Thus, through the lens of psychologists and psychiatrists we interviewed with a semi-structured questionnaire, we compare and analyze these variables and their answers in order to identify what are the most important factors to deal with in priority and how to manage them properly. Again, through the lens of the specialists in the field and ours, we question the risk management paradigm presented as a solution to tackle psychosocial hazards in the European survey we found. The main goals of our thesis are to raise awareness among people about psychosocial factors and its associated risks but also to provide a solution to identify and manage them properly in a lucid and realistic leadership but also more human, thanks to the enlightening vision of our dear interviewees.

En person i chefsposition har en viktig roll både gentemot företaget och sina medarbetare. Ronthys teori (2006, 2013) syftar till att belysa hennes syn på begreppet "ledarskapets intelligens" som består av: emotionell intelligens (EQ), rationell intelligens (RQ) och själslig intelligens (SQ). Ett test som avser mäta ledarskapets intelligens har tagits fram; Leadership Intelligence Questionnaire (LIQ). Testet finns nu i version 3; LIQ3. Personer i chefsposition kan delas upp i två typer med hjälp av LIQ3: Ledare och chef. En ledare utmärks av hög emotionell och själslig intelligens, medan en chef av hög rationell. Med utgångspunkt i Ronthys teori syftar denna studie undersöka följande frågeställningar: (a) Kan LIQ3 skilja mellan chefer och ledare utifrån om företaget producerar varor eller inriktar sig på tjänster? (b) Samvarierar EQ och SQ positivt med empati? (c) Skiljer sig den självupplevda stressen åt mellan ledare och chefer enligt LIQ3? (d) Finns det ett positivt samband mellan EQ och användbara copingresurser? Deltagarna var 131 personer i olika chefspositioner (34% kvinnor) från fyra olika organisationer (M = 49 år, SD = 8), varav 18% var högt uppsatta chefer, 62% mellanchefer och 21% gruppledare. Utöver LIQ3 svarade deltagarna på frågeformulär som mäter självupplevd stress, empati och copingresurser. LIQ3 kunde inte skilja mellan chefer och ledare utifrån organisationstyp. EQ och SQ samvarierade positivt med sociala och emotionella copingresurser. Det fanns inga signifikanta skillnader i stressnivå mellan chefer och ledare. Olika aspekter av ledarskapets förmågor uppmärksammas och ifrågasätts i dagens organisationer och dess egenskaper har undersökts och diskuterats i denna studie. / A person in chief position plays an important role in respect to both the company and its employees. Ronthy's theory (2006, 2013) aims to highlight her view of the concept of "leadership intelligence" which consists of: emotional intelligence (EQ), rational intelligence (RQ) and mental intelligence (SQ). A test relating to measuring leadership intelligence has been developed; Leadership Intelligence Questionnaire (LIQ). The test is now in version 3; LIQ3. People in the Chief Position can be divided into two types using LIQ3: Leader and Manager. A leader is characterized by high emotional and spiritual intelligence, while a manager of high rationality. Based on Ronthy's theory, this study aims at examining the following issues: (a) Can LIQ3 distinguish between managers and leaders from the point of view of whether the company produces goods or focuses on services? (b) Do EQ and SQ co-exist positively with empathy? (c) Does the self-reliant stress differ between leaders and managers according to LIQ3? (d) Is there a positive link between EQ and useful coping resources? The participants were 131 in different positions (34% women) from four different organizations (M = 49 years, SD = 8), of whom 18% were senior executives, 62% middle managers and 21% group leaders. In addition to LIQ3, participants responded to questionnaires that measure self-perceived stress, empathy and coping resources. LIQ3 could not distinguish between managers and leaders by organizational type. EQ and SQ positively correlated with social and emotional coping resources. There were no significant differences in stress levels between managers and leaders. Various aspects of leadership skills are noted and questioned in today's organizations and its properties have been investigated and discussed in this study.

Syftet med föreliggande studie var att validera ett instrument (LQ-test) som avser att mäta ledarintelligens baserat på teorin om ledarintelligens utifrån chefs- och ledarrollen. Ledarintelligens, skapat av Ronthy (Ronthy 2006; 2013) är ett holistiskt perspektiv på ledarskap och omfattar färdigheter från tre intelligenser; rationell, emotionell och själslig intelligens med större betoning på ledarrollen med färdigheter tillhörande emotionell och själslig intelligens även kallat medmänskligt ledarskap (ML). LQ-testet bestod av 71 item och konstruerades av Ronthy. Majoriteten av dessa item är inhämtade från Larsson et al. (2003). Den rationella skalan tillskrivs chefsrollen och de övriga två skalorna tillskrivs ledarrollen. Ytterligare ett syfte var att utifrån instrumentet undersöka ledarskapets fördelning mellan kvinnor och män. Studiens deltagare var 307 chefer (68% kvinnor). Utöver LQ-testet fick även deltagarna besvara hur mycket arbetstid per månad som de använde för olika uppgifter utifrån ledarintelligensbegreppet. Enligt teorin om ledarintelligens ska tiden användas mer till att leda sig själv och andra vilket ingår i ledarrollen till skillnad från chefsrollen som ska tillgodose uppgifter som omfattar verksamhetens administration och styrning. Resultatet visade att 20% uppfattade sig som chefer med betoning på administrativa uppgifter och 80% uppfattade sig som ledare med betoning på ett medmänskligt ledarskap. Vid en genomgång av chefernas tidsåtgång för de olika arbetsuppgifterna som indelats utifrån de tre skalorna, framkom att 72% av arbetstiden användes till chefsuppgifter och 28% av arbetstiden ägnades åt ledaruppgifter såsom coachning, personlig utveckling och reflektion. Studien visade inga signifikanta skillnader mellan kvinnor och män avseende uppdelningen chef och ledare. Den relationella aspekten av ledarskapet betonas alltmer i dagens organisationer och dess innebörd har förtydligats i denna studie. / The aim of the present study was to validate an instrument called Leader Intelligence Questionnaire (LQ-test) based on the theory of leader intelligence out of being a manager and a leader. Leader intelligence is a concept created by Ronthy observing skills within the rational, emotional and spiritual intelligence with the main focus on skills within the latter two which also is a human leadership. The questionnaire of leader intelligence is created by Ronthy and has 71 item, and the majority are from Larsson et al. (2003). The instrument has three scales to study all three intelligences. The scale for the rational intelligence studies the role as a manager and the emotional and spiritual intelligence studies the role as a leader. A second aim was to examine the gender distribution among managers and leaders. The participants in the study were 307 leaders (68% women). Furthermore, the participants also responded how much time they spent per month on tasks related to the management role as well as the leadership role. According to the leader intelligence theory the manager should spend more of his/her time in the leader role leading him / herself as well as others and less time in the managerial role managing administrative tasks. The result shows that 20% perceive themselves as managers with the emphasis on administrative tasks and 80% perceive themselves as leaders with the emphasis on a human leadership. When analysing the time spent on various tasks divided within the three different scales the study showed that 72% of the time was spent on managerial tasks and 28% on leader tasks as coaching, personal development and reflection. The study showed no significant differences between men and women. The relational aspect of leadership is being empathized more and more in today´s organizations which will be clarified in this study.