Syftet med studien är att undersöka hur sju olika kommuner i Sverige utvecklar och anpassar sin besöksservice i allt mer digitaliserat samhälle. Studien grundar sig på en kvalitativ forskningsmetodik bestående av sju semi-strukturerade intervjuer med anställda inom respektive kommun. Det empiriska materialet bygger huvudsakligen på respondenternas svar kring ämnet, men även sekundärdata från respektive destinations webbplats som kompletterande material till studien. Resultatet indikerar att den traditionella turistbyråns roll har förändrats i takt med teknikutveckling. Turistorganisationernas utvecklingen av besöksservicen är därmed en anpassning till samhället och hur besökare söker information idag. Vidare visar resultatet att kombinationen av det digitala och personliga värdskapet är avgörande faktorer för att skapa mervärde till besökare. Det digitala värdskapet handlar främst om att vara tillgänglig på olika digitala kanaler för att möta besökarna före besöket och det personliga mötet handlar främst om att finnas på plats där besökaren befinner sig. / The purpose of this study is to investigate how seven different municipalities in Sweden develop and adapt their visitor services in an increasingly digitized society. The study is based on a qualitative research methodology consisting of seven semi-structured interviews. The empirical data is based mainly on the respondents' responses to the subject, secondary data from the respective destinations website as complementary material to the study has also been used. Results indicate that the role of the traditional tourist information centers has changed due to technological development. The tourism organizations' development of visiting services is thus an adaptation to society and how visitors seek information today. Furthermore, the result shows that the combination of digital- and personal interaction is a crucial factor in creating added value to visitors. The digital hosting is primarily about being available on different digital channels with the purpose of reaching out to visitors before their visit and the personal meeting is mainly about being in place where the visitor is located.

Submitted by Priscilla Araujo (priscilla@ibict.br) on 2018-08-14T17:57:21Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Silvana Vetter_Doutorado_2018.pdf: 4357878 bytes, checksum: ff4932ae7b98468cacfeb5a30c9987c7 (MD5) / Made available in DSpace on 2018-08-14T17:57:23Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Silvana Vetter_Doutorado_2018.pdf: 4357878 bytes, checksum: ff4932ae7b98468cacfeb5a30c9987c7 (MD5) Previous issue date: 2018-04-27 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / Este estudo trata sobre informação no protagonismo social, na defesa dos direitos e na satisfação de necessidades de informação dos idosos, no contexto de Centros de Convivência para idosos, instituições definidas em legislação específica voltadas para esse segmento social. A problemática que gerou o estudo contempla as seguintes questões: em que medida as ações desenvolvidas em Centros de Convivência contribuem para o acesso à informação sobre os direitos, cumprimento desses direitos, assim como atendimento às necessidades e promoção do protagonismo social dos idosos que os frequentam? O quanto esses sujeitos estão conscientes dos seus direitos e agem na busca de informações para a satisfação de suas necessidades e solução de seus problemas? Na busca de respostas para tais indagações, em revisão de literatura, considerou-se abordagens sobre a velhice no cenário atual, especificamente a estigmatização da velhice, o envelhecimento ativo e a feminização da velhice. Abordou-se também literatura que focaliza a relevância da informação no protagonismo social de idosos, enfatizando a sua importância nos dias atuais. Argumentos que consideram aspectos das necessidades de informação, competência em informação e direitos de informação que se mostram relevantes para esse grupo social foram também considerados nesta pesquisa. Como se caracterizam os Centros de Convivência no país, sua origem em legislação e o seu papel social junto à população dos idosos foi o primeiro passo do estudo empírico. A seguir, foram selecionados quatro Centros de Convivência de Idosos do Rio de Janeiro e de São Luís, aqui definidos como o campo de estudo. Nestes foram realizadas observação participante e entrevistas semiestruturadas com usuários dos Centros e com seus coordenadores. Os resultados indicam que os Centros de Convivência realizam várias ações que contribuem para o protagonismo social dos idosos, como informá-los sobre seus direitos e satisfazer outras necessidades de informação. Não foram identificadas, porém, ações de estímulo à atuação dos idosos na definição das atividades do centro e na sua conscientização enquanto grupo social apto a lutar pelos seus direitos. As entrevistas com os idosos mostraram os tipos de necessidades de informação que expressam, além das atividades que valorizam. No seu uso dos Centros destacam-se as atividades de prevenção da doença e de lazer. O desafio aos Centros de Convivência de Idosos é articular o conhecimento adquirido pelos usuários com a solução das necessidades de informação, visando a promoção do envelhecimento ativo e protagonista. / This study deals with the role of information in the social protagonism, in the defense of rights and in the satisfaction of information needs of elders, in the context of Centros de Convivência de Idosos (Centers for the coexistence of the elderly), institutions created by specific Brazilian legislation. The theoretical problematic discussed led to following research questions: the actions promoted by the Centros de Convivência contribute to the access to information about rights of their users, as well as the fulfilment of their information needs and to the promotion of their social protagonism? How much are these elders conscious of their rights, are active in seeking the satisfaction of their needs, and in the solution of their problems? Seeking to answer these questions a literature review was made considering the following themes: old age in contemporary society, especially old age stimatization, active old age, and old age feminization. The literature that approaches the relevance of information in old age protagonism is also considered, as well as arguments about the importance of information needs, information literacy and information rights to this social segment. The first step of the empirical study was the description of the Centros de Convivência in the country, its origin in the legislation and its role in promoting well being of the elderly. Next, four Centros de Convivência in the cities of Rio de Janeiro and São Luís were selected as the study field. In the study of these centers the methods of observation and semi-structured interviews were applied to describe visits to the centers and to obtain information and opinions of coordinators and users. Data results indicate that these centers in fact contribute to the social protagonism of the elderly, as it is the case of providing information about their rights, and information that subsidise them in satisfying their necessities. However, actions to stimulate users in defining the activities of the centers and to promote the consciousness of the users as a social group apt to fight for their rights were not identified. The interviews applied helped to point out several types of information the users need and the activities they value the most. Interview data also show that leisure and disease prevention is what characterizes the use of these centers. The challenge of the Centros de Convivência is to articulate the knowledge acquired by their users with the solution of their information needs, aiming at the promotion of and active and protagonist old age.

Submitted by Marco Antonio Oliveira da Silva (maosilva@ipen.br) on 2016-12-21T15:07:24Z No. of bitstreams: 0 / Made available in DSpace on 2016-12-21T15:07:24Z (GMT). No. of bitstreams: 0 / O progresso de projetos anteriores salientou a necessidade de tratar o problema dos softwares para detecção, a partir de bases de dados de publicações científicas, de tendências emergentes de pesquisa e desenvolvimento. Evidenciou-se a carência de aplicações computacionais eficientes dedicadas a este propósito, que são artigos de grande utilidade para um melhor planejamento de programas de pesquisa e desenvolvimento em instituições. Foi realizada, então, uma revisão dos softwares atualmente disponíveis, para poder-se delinear claramente a oportunidade de desenvolver novas ferramentas. Como resultado, implementou-se um aplicativo chamado Citesnake, projetado especialmente para auxiliar a detecção e o estudo de tendências emergentes a partir da análise de redes de vários tipos, extraídas das bases de dados científicas. Através desta ferramenta computacional robusta e eficaz, foram conduzidas análises de frentes emergentes de pesquisa e desenvolvimento na área de Sistemas Geradores de Energia Nuclear de Geração IV, de forma que se pudesse evidenciar, dentre os tipos de reatores selecionados como os mais promissores pelo GIF - Generation IV International Forum, aqueles que mais se desenvolveram nos últimos dez anos e que se apresentam, atualmente, como os mais capazes de cumprir as promessas realizadas sobre os seus conceitos inovadores. / Dissertação (Mestrado em Tecnologia Nuclear) / IPEN/D / Instituto de Pesquisas Energéticas e Nucleares - IPEN-CNEN/SP

Abstracts in English, Zulu and Afrikaans / Globally, Visitor Information Centres are increasingly recognised touchpoints contributing to the success of tourism destinations. In Gauteng, South Africa, their numbers continue to decline. The service level of these remaining VICs differ across and fall below expectation. Furthermore, most models of operation are obsolete, with these centres having minimal exposure to best practices. Limited research focuses on the supply side, namely the staffing and management of centres. The study focuses on Gauteng VICs and the best practices that could improve future effectiveness. An exploratory design was followed which commenced with a concise review of best practice literature, global case studies and examples on the operation of effective VICs. An empirical study then reported on the opinions of 25 VIC staff and eight managers from eight Gauteng VICs regarding the current situation and future needs. A two-tiered approach was used to gather data via two custom-designed surveys with Gauteng VIC staff and managers respectively. A snowball sample of 25 staff members and a purposive sample of eight key informants were obtained. Data were analysed quantitatively using SPSS and qualitatively using thematic content analysis; and presented in three parts. The literature, the findings and the researcher’s recommendations culminate in a best practice framework for Gauteng VICs. The framework advocates for an integration of traditional and new media services and platforms in the dissemination of tourism information based on the funding available to a particular VIC. It is envisaged that if managers implement the best practice framework, it could avert further decline in the number of VICs. Moreover, it could improve their effectiveness in meeting the needs of the technologically-savvy and the traditional visitor, thereby ushering the Gauteng VICs into the 21st century. / Emhlabeni jikelele, izikhungo zolwazi zabavakashi (VICs) ziya ngokuya ziqashelwa njengamaphuzu okuxhumana abamba iqhaza ekuphumeleleni kwezindawo zezokuvakasha. EGauteng, eNingizimu Afrika inani labo, liyaqhubeka ngokwehla. Amazinga okusebenza kwalokho kwama-VIC asele ahluka ezindaweni zonkana futhi awela ngezansi kokulindelekile. Ngaphezu kwalokho, izinhlobo eziningi zezifanekiso zomsebenzi azisetshenziswa, nalezo zikhungo nokuba nokubanakaliswa okuncane nemikhuba ephambili. Ucwaningo olulinganiselwe lugxile ohlangothini lokunikezela, okuyizikhungo zabasebenzi nokuphathwa. Lolu cwaningo lugxile kuma-VIC aseGauteng kanye nemikhuba ephambili engase ithuthukise ukusebenza ngokuzayo. Umklamo oyisibonelo walandelwa okuyinto eyaqala ngokubuyekeza okufingqiwe okuhamba phambili kwezincwadi, izifundo zomhlaba nezibonelo zokusebenza ngempumelelo kwama-VIC. Ucwaningo lomdlandla lwabika ngemibono yamalungu abasebenzi abangama -25 beVIC nabaphathi abayisishiyagalombili abavela kuma-VIC ayisishiyagalombili aseGauteng mayelana nesimo samanje kanye nezidingo esikhathini esizayo. Izindlela ezimbili zokuhlaziya zasetshenziswa ukuqoqa imininingwane ngokusebenzisa izinhlolovo ezimbili ezenziwe ngokwezifiso nabasebenzi be-VIC eGauteng nabaphathi ngokulandelana Isampula yokudluliselwa (snowball sampling) kwamalungu abasebenzi abangama-25 kanye nesampula yokwahlulela ekhethayo (purposive sampling) yabafundisi abamqoka abayisishiyagalombili yatholakala. Imininingwane yahlaziywa ngokufanelekile kusetshenziswa iSPSS (Statistical Package for the Social Sciences) futhi ngokufanelekile kusetshenziswa ukuhlaziywa kwezindikimba okuqukethwe futhi yethulwa izingxenye ezintathu. Imibhalo, okutholakele kanye neziphakamiso zomcwaningi zifinyelele emkhubeni ophezulu wohlaka lwama-VIC aseGauteng. Uhlaka lummela ukuhlanganiswa kwendabuko futhi ukusebenzisa kwezokwazisa ngezinkundla ekusabalalisweni kolwazi lwezokuvakasha kusekelwe ngokuxhaswa ngezimali okutholakala ku-VIC ethile. Kucatshangwa ukuthi uma abaphathi beqalisa umkhuba ophambili wohlaka, kungase kugweme ukwehla okwengeziwe kwenani lama-VIC. Ngaphezu kwalokho, kungase kuthuthukise ukuphumelela kwabo ekuhlangabezaneni nezidingo zobuchwepheshe zokwenza izinqumo ezinhle kanye nesivakashi sendabuko, kanjalo kubonise ama-VIC ku-21st Century. / Besoekersinligtingsentrums word wêreldwyd toenemend erken as kontakpunte (touchpoints) wat tot die sukses van toerismebestemmings bydra. Die aantal besoekersinligtingsentrums in Gauteng, Suid- Afrika, toon ’n afname. Die diensvlakke van die oorblywende sentrums verskil en voldoen nie aan verwagtinge nie. Die bedryfsmodelle van die meeste van hierdie besoekersinligtingsentrums is ook verouderd en die betrokke sentrums het minimale blootstelling aan beste praktyk. Beperkte navorsing fokus op die aanbodkant, dit wil sê, die personeelvoorsiening en bestuur van besoekersinligtingsentrums. Hierdie studie fokus op besoekersinligtingsentrums in Gauteng en die beste praktyke wat hulle doeltreffendheid in die toekoms kan verbeter. Die navorser het ’n verkenningsontwerp gebruik, beginnende met ’n bondige oorsig van literatuur oor beste praktyk, wêreldwye gevallestudies en voorbeelde van die werkswyse van doeltreffende besoekersinligtingsentrums. Die navorser het daarna in ’n empiriese studie verslag oor die menings van 25 personeellede van besoekersinligtingsentrums en 8 bestuurders van 8 besoekersinligtingsentrums in Gauteng rakende die huidige stand en toekomstige behoeftes van die sentrums gelewer. Die navorser het ’n tweevlakkige benadering gevolg om data in te win deur twee aangemete opnames te gebruik om data van onderskeidelik personeellede en bestuurders van besoekersinligtingsentrums in Gauteng te bekom. ’n Sneeubalsteekproef van 25 personeellede en ’n doelbewuste steekproef van 8 sleutelrespondente is bekom. Data is kwantitatief met behulp van die Statistical Package for the Social Sciences (SPSS) en kwalitatief deur middel van ’n tematiese inhoudsanalise ontleed en in drie dele aangebied. Die literatuur, die bevindings en die navorser se aanbevelings het op ’n raamwerk van bestek praktyk vir Gautengse besoekersinligtingsentrums uitgeloop. Ingevolge hierdie raamwerk moet tradisionele en nuwe mediadienste en -platforms geïntegreer word na gelang van die befondsing wat tot ’n bepaalde besoekersinligtingsentrum se beskikking is. Daar word voorsien dat indien sentrumbestuurders die bestepraktyk-raamwerk implementeer, dit ’n verdere afname in die aantal besoekersinligtingsentrums kan verhoed. Daarbenewens kan die raamwerk lei tot ’n verbetering in Gautengse besoekersinligtingsentrums se vermoë om in die behoeftes van beide tegnologies bedrewe en tradisionele besoekers te voorsien, en sodoende daartoe bydra dat die sentrums by die 21ste eeu aanpas. / Transport Economics, Logistics and Tourism / M. Com. (Tourism Management)