Public libraries of today consist of both physical and digitalized elements. The purpose of this thesis is to increase the understanding of how a group of users, senior citizens, relates to the digital parts of the library. An interview study was conducted with nine persons between 67 and 78 years of age, with the aim to better understand their experiences and thoughts on the subject. A more holistic scope is necessary to fully grasp the prerequisites that the senior citizens had to be able to use the digital library. Therefore, the access and use of information- and communication technology (ICT) in everyday life was approached.  The material from the interviews was analyzed through a thematic analysis of the content. The theoretical framework evolved around two models concerning the concepts of information, that is a model of information practices by Pamela J. McKenzie (2003) and a typology of information limits by Marzena Świgoń (2011).  The study concludes that the senior citizens had access to adequate digital equipment at their own disposal. Though the sample consisted of people with varied interest and time spent on ICT, they can all be regarded as participants in the digital arena. When the interviewees searched for digital content of interest, they described mostly active methods in searching and scanning the internet.  In relation to the digital library, reserving books in the digital catalogue and borrowing digital media was the functions most frequently used. For some, these where new practices that they had developed during the pandemic of covid-19. They often turned to other sources to seek digital support or develop digital skills. Information about the library was to a higher extent sought of using traditional sources and methods.  Overall, though perceived as useful in facilitating reading, the digital library appeared to play a peripheral role in the senior citizens’ information practices in their everyday life. However there seems to be a potential in further marketing the existing digital functions to the target group. In doing so hopefully the digital library can benefit senior citizens, both the digital active and beginners, to a higher extent.  This is a two years master’s thesis in Library and Information Science.

Denna studie undersöker vilka faktorer som påverkar yrkesprofessioners anmälningsbenägenhet vid misstanke om att ett barn far illa. Studien undersöker även hur statistiken ser ut gällande barnmisshandel samt i vilken utsträckning orosanmälningar leder till åtal och påföljder för förövaren. Studiens empiri sträcker sig från år 1990 till 2021 och utgår endast utifrån Brottsförebyggande rådets publicerade rapporter. En kvalitativ textanalys har använts vid bearbetningen av studiens empiriska material. Vid analysen av det empiriska materialet har Michael Lipskys teori om gräsrotsbyråkrati och alienation används som ett teoretiskt ramverk för att skapa en djupare förståelse och förklaring av de sociala fenomen som Brottsförebyggande rådets publikationer presenterade. Syftet med studien var att belysa vilka faktorer som påverkar yrkesprofessioner i valet att anmäla barnmisshandel eller inte. Med hjälp av Lipskys teori framgick det hur yrkesprofessioners anmälningsbenägenhet i vårt land påverkas av de faktorer som enligt Lipsky kännetecknar gräsrotsbyråkratens arbetssituation. Utifrån Lipskys teori går det att urskilja att valet att anmäla barnmisshandel eller inte görs utifrån flera faktorer såsom tidsbrist, kunskapsbrist och bristande vägledning från chef och verksamhet. Med hjälp av Lipskys begrepp alienation blev konsekvenserna av yrkesprofessioners alienerade arbete synliga, där bland annat åsikter och fördomar om andra myndigheter resulterade i informationshinder och en minskad anmälningsbenägenhet. / This study examines the factors that affect professionals propensity to report suspected child abuse. The study also examines what the statistics look like regarding child abuse and the extent to which reports of regarding child abuse lead to prosecution and sanctions for the perpetrator. This empirical study extends from year 1990 to 2021 and is based solely on the Swedish crime prevention council's published reports. A qualitative text analysis has been used in the processing of the study's empirical material. In the analysis of the empirical material, Michael Lipsky's theory of street-level bureaucracy and alienation has been used as a theoretical framework to create a deeper understanding and explanation of the social phenomena presented by the Swedish crime prevention council's publications. The purpose of the study was to shed light on the factors that affect professions in the choice to report child abuse or not. With the help of Lipsky's theory, it became clear how the propensity of professionals in our country to report is affected by the factors that, according to Lipsky, characterize the street-level bureaucrat's work situation. Based on Lipsky's theory, it is possible to distinguish that the choice to report child abuse or not is made on the basis of several factors such as lack of time, lack of knowledge and lack of guidance from the manager and operations. With the help of Lipsky's concept of alienation, the consequences of the professionals alienated work became visible, where, among other things, opinions and prejudices about other authorities resulted in information barriers and a reduced propensity to report.Keywords: alienation, barriers to information, child abuse, propensity to report, reports of unrest, street-level bureaucra