This research focuses on developing a framework for Worldwide Interoperability for Microwave Access (WiMax) technology adoption by Small and Medium Enterprises (SMEs) in the Kingdom of Saudi Arabia (KSA). WiMax has emerged as a technology to overcome the limitations of traditional and existing broadband technologies and support a great number of organisations and consumers/citizens in providing a higher speed over substantial distances i.e. in areas that are difficult for wired infrastructure to reach. Despite all the interest in the types of broadband adoption as demonstrated by SMEs in several countries, there seems to be slow progress and lack of information supporting the decision making process for WiMax technology adoption by SMEs specifically in the context of KSA. This may illustrate that SMEs adopt WiMax technology solutions at a slower pace and make them characterised as laggards in terms of new technologies adoption. This research takes into consideration this literature gap and makes a step forward and investigates on WiMax technology adoption by SMEs in KSA with an organisational cultural view, vendors’ commercialisation strategies and government policies by analysing the normative literature related to this research. The data collection of this study was carried out in two phases including quantitative and qualitative approaches. The first phase of the research provided results indicated that, the Saudi SMEs who participated in this research are strongly dominated by clan culture and adhocracy culture. These cultures also have a positive impact on the Internet technologies adoption such as WiMax by SMEs. It is found that, the combination of clan and adhocracy cultures in Saudi SMEs is making them more likely to adopt latest Internet technologies. In the second phase, the results showed a wide difference in views among SMEs, WiMax vendors and government agencies involved in WiMax technology diffusion to SMEs in Saudi Arabia. Although WiMax technology started as an innovation that has the potential to be disruptive and could replace the widely diffused fixed wire line Internet connection, the research findings showed an interesting deviation from this path. In particular, the WiMax technology market analysis in Saudi Arabia highlighted the vendors’ tendency to treat WiMax technology as a sustaining innovation. Research findings also indicated that, the Saudi government provided funds for Information and Communications Technology‘s diffusion in the country. However, the level of awareness displayed by SMEs is persistently low. Knowledge deployment, mobilisation, innovation directive and subsidy have been emphasised by SMEs as the most important government interventions that might have an impact on WiMax adoption by them. Finally, further important issues have been uncovered by the research such as taxation, experience exchange, herd culture/bandwagon, consumer right protection and customer service in relation to the adoption of WiMax by SMEs. The perceived future prospect of these additional issues has been considered as an influence on adoption of WiMax technology by SMEs. The findings of this research can be useful to guide analysts and researchers in determining critical aspects of the complex issues involved in technologies adoption, and lead to suggestions for further valid research.

公共服務的來臨，政府單位不斷用心發展更積極創新的作為以提升各項業務服務品質，創新的政策對於政府效能與國民福祉的提升有非常重要的地位，然而優質的政策並不容易提出，在創意開發的運用實例上，不乏國際大企業利用預測市場的網路平台開發公司員工的集體智慧或匯聚眾人資訊協助企業進行決策，因此本文欲以創意市場運用在高雄市政府開發創新政策，探究此機制是否有助於提升市府的施政品質。 本研究內容主要根據政治大學童振源教授與高雄市政府合作之「高雄市發展政策創新與評鑑計畫」，從旁觀察紀錄，事後以質性研究法與量化研究法，檢證創意市場在政府部門的可行性，期能將創意市場機制應用在公部門體系，成為促進政府創新改革重要方法之一。計畫透過提案階段、書審階段、初選階段、決選階段，以虛擬貨幣的方式交易評鑑，判斷提案之優劣，選出最佳創新政策。 研究結果發現獲選之最佳創新政策提案在可行性、創新程度、預期效益、符合市民需求、對高雄發展有利、建議市府採用等指標均獲得相當程度認同，值得高雄市政府深入檢視與評估，進一步規劃相關的政策配套與執行方案。政策創新市場提供基層同仁參與政策產生與決策的機會，營造一個可溝通、討論的平台，使政策在眾人的互相激盪與琢磨之下，能夠更多元、更豐富。而未來有更健全的配套措施與實施辦法後，期望能開放一般民眾加入政策的開發與評鑑，以增加市民對市政議題的關注、參與及認同，提升高雄市政府在市民心中的認同感。 / The coming of public service causes that the government agencies continuously develop more positive and innovative conducts by heart to improve service quality for various businesses. Innovative policy occupies an important place in the promotion of government effectiveness and national welfare. However, it’s not so easy to put forward a good quality policy. For living examples applied in creative development, there is no lack of large-sized international companies using collective intelligence of employees in network platform development companies engaged in market predicting, or collecting people’s information to assist company’s decision-making. Therefore, this article intends to use idea marketplace in Kaohsiung City Government to develop innovative policy and explore if this mechanism contributes to the improvement of city government’s administrative quality. The contents of this study mainly based on “Innovation and Assessment Program for Kaohsiung City’s Development Policies” under the cooperation between Professor Tung, Chen-Yuan of Chengchi University and Kaohsiung City Government, recording and watching from the sideline, using qualitative and quantitative research methods afterwards to verify the feasibility of idea marketplace in government sectors, which is expecting to apply the mechanism of idea marketplace in public sector system and become one of important ways to improve the government’s innovation and reform. The best innovative policy will be selected from this program through the stage of proposal, written review, primary selection and final selection to judge the strength and weakness of the proposal with the assessment of virtual currency trading. Research results found that the selected proposal for the best innovative policy in the feasibility, degree of innovation and predicted effectiveness complies with the demand of the citizens and benefits to the development of Kaohsiung City. This study proposed the city government to adopt such indicators to obtain a considerable degree of identification, which is worth of Kaohsiung City Government’s deep review and evaluation for further planning of the relevant policy set and implementation scheme. Policy idea marketplace provides colleagues at the basic level with the opportunities to participate in policy generating and decision-making, building a platform for communication and discussion, and enabling the policy to be more multiple and plentiful under people’s mutual brainstorming and study. After more healthy supporting measures and implementation methods in the future, this study hopes to open the development and assessment of policy for general public so as to increase citizen’s concern about, participation in and identification of municipal issues and improve the acceptance of Kaohsiung City Government in citizen’s heart.