Despite the critical role educators play in the lives of students, little research has been conducted on their perceptions of digital media, bullying behaviors and prevention, and the development of disciplinary policy. As educators are tasked with monitoring student behaviors both inside and outside the classroom, how they conceptualize student behavior emerges as a site for possible mediations in the culture of bullying that permeates 21st century schooling. The purpose of this study was to examine how teachers understand digital life, how they represent themselves within the culture of social media, and the effects those perceptions have on the enforcement of or dismantling of bullying as a social institution. The results of this study show that educators are less adept at negotiating digital life and are largely unaware of the impactful nature of online relationships. While bullying has distinct social drawbacks including the maintenance of a horizontally hostile culture, the social benefits of bullying are proposed as emergent sites of intervention. As educators are ever more faced with issues of disciplinary conduct, they have developed a chosen ignorance to justify their lack of knowledge about online and offline bullying cultures. The perception that bullying is an insurmountable issue is a common perception among educators in this sample however this research suggests that through recognizing the function of bullying educators and administrators alike can develop deterrent policies that work outside the abstinence-based models for bullying prevention and recuperative-based models for soothing victims.

As contemporary health care organizations struggle to control costs, yet deliver quality patient-centred care, the concept of care becomes socially transformed through the use of quality improvement models (i.e., Lean methodology) and quality assurance documentation. This research investigates how nurses’ care work is socially organized in a system that defines care through quality management practices. I use Dorothy E. Smith’s Institutional Ethnography as a feminist mode of inquiry and as a guiding framework for my interviews with nurse participants as I explore the complex social relations within the health care system from the vantage point of nurses undertaking care work. I argue that the social reorganization of care work has affected the emotional lives of nurses as they try to balance actual patient-centred care with their reporting obligations under quality management.

Despite broader trends toward the deinstitutionalization of people with intellectual disabilities and evidence that they have a higher quality of life in the community, many in Nova Scotia remain segregated in institutional settings. In response, this thesis examines the reasons why people with intellectual disabilities are institutionalized in the province, and the barriers that exist to embracing policies of deinstitutionalization. Through participant observation, document analysis, and qualitative interview research, several themes emerged regarding the social, economic, and political factors, as well as the conflicting beliefs among implicated community members, contributing to the continued existence of institutions. Drawing on an institutional ethnography approach, this thesis examines how these factors and beliefs are related to neo-liberal philosophies and broader ideological beliefs about disability.

Using Dorothy Smith’s institutional ethnographic approach to doing research, I explore through interviews with disabled workers how workplace accommodation policies, such as the New Policy on the Duty to Accommodate Employees with Disabilities in the Federal Public Service and the Department of Fearless Advice’s Workplace Accommodation policy, work. Starting from the standpoint of disabled employees, I map out what happens when a disabled federal public service employee activates one of these policies. I also show that the audit-based compliance evaluation process developed by the Canadian Human Rights Commission to safeguard government Departments/Agencies against systemic discrimination actually facilitates discrimination. These textually-mediated ruling relations situate the problems that disabled workers encounter in the workplace in their biological makeup, rather than in the Government of Canada’s unwillingness to transform their workplaces to meet the needs of all types of workers, as legislated by the Eldridge and Meiorin Supreme Court of Canada decisions. I show, further, that the on-line recruitment process used to select employees into the federal public service encodes normality, thereby discriminating against disabled workers. I also demonstrate that, although federal public service accommodation policies accomplish the legal obligation of the employer not to discriminate against disabled workers, the individualization of accommodations forces disabled workers to take it upon themselves to find ways and means in which to fit into workplaces that have not been designed to meet their needs. I conclude by proposing that in order to change this situation and to counteract the unprecedented number of human rights complaints that have been brought against the Government of Canada for discrimination on the prohibited ground of disability, disabled workers need to follow in the militant footsteps of Canadian First Nations peoples. / Doctor of Philosophy in Interdisciplinary Studies

Intubated and mechanically ventilated patients are vulnerable to respiratory tract infections. In response, the Ontario government has recently mandated surveillance and reporting of ventilator-associated pneumonia (VAP). Serious respiratory infections, and the related costs of additional care can be reduced in part, through oral hygiene. However, the literature asserts that oral care is neglected in busy, high-tech settings. Despite these concerns, little research has examined how mouth care happens in the critical care unit. The purpose of this institutional ethnography (IE) was to explore the social organization of mouth care in one critical care unit in Ontario, Canada. As a reflexive and critical method of inquiry, IE focuses on features of everyday life that often go unnoticed. In paying special attention to texts, the ethnographer traces how institutional forces that arrive from outside the practice setting coordinate experiences and activities. Inquiry began in the field with day/night participant observation to better understand the particularities of nursing care for orally intubated patients. Other data sources included reflexive fieldnotes, stakeholder interviews, and transcripts as well as work documents and artifacts. Over time, the analysis shifted from the critical care unit to the larger social context of Ontario’s Critical Care Transformation Strategy. Analysis traced the discursive and translocal social relations that permeate nursing work. Findings revealed a disjuncture between the ideals of VAP prevention and the actualities of mouth care. Tensions and contradictions emerged as nurses described their location within an expansive accountability network: nursing duties now extend beyond oral care to a controversial project of epidemiological surveillance. Patient comfort and safety now rest upon a hidden nursing agenda to overcome limited time, training and tools in oral care. Nurses worried that the effectiveness of preventative oral care was inhibited by technical problems of application that remain uninvestigated and unresolved. As a counterpoint to assertions that oral care is neglected, this study demonstrates how nursing knowledge and agency is obscured. Because international infection-prevention guidelines increasingly endorse oral care, novel research investigating the practice problems nurses encounter is warranted.

Intubated and mechanically ventilated patients are vulnerable to respiratory tract infections. In response, the Ontario government has recently mandated surveillance and reporting of ventilator-associated pneumonia (VAP). Serious respiratory infections, and the related costs of additional care can be reduced in part, through oral hygiene. However, the literature asserts that oral care is neglected in busy, high-tech settings. Despite these concerns, little research has examined how mouth care happens in the critical care unit. The purpose of this institutional ethnography (IE) was to explore the social organization of mouth care in one critical care unit in Ontario, Canada. As a reflexive and critical method of inquiry, IE focuses on features of everyday life that often go unnoticed. In paying special attention to texts, the ethnographer traces how institutional forces that arrive from outside the practice setting coordinate experiences and activities. Inquiry began in the field with day/night participant observation to better understand the particularities of nursing care for orally intubated patients. Other data sources included reflexive fieldnotes, stakeholder interviews, and transcripts as well as work documents and artifacts. Over time, the analysis shifted from the critical care unit to the larger social context of Ontario’s Critical Care Transformation Strategy. Analysis traced the discursive and translocal social relations that permeate nursing work. Findings revealed a disjuncture between the ideals of VAP prevention and the actualities of mouth care. Tensions and contradictions emerged as nurses described their location within an expansive accountability network: nursing duties now extend beyond oral care to a controversial project of epidemiological surveillance. Patient comfort and safety now rest upon a hidden nursing agenda to overcome limited time, training and tools in oral care. Nurses worried that the effectiveness of preventative oral care was inhibited by technical problems of application that remain uninvestigated and unresolved. As a counterpoint to assertions that oral care is neglected, this study demonstrates how nursing knowledge and agency is obscured. Because international infection-prevention guidelines increasingly endorse oral care, novel research investigating the practice problems nurses encounter is warranted.

This thesis explicates how an international literacy testing (ILT) initiative, overseen by the Organization for Economic Cooperation and Development (OECD), is put to use to coordinate teaching and learning in adult literacy education programs in Canada, and in Ontario in particular. The testing initiative was conceived to manage and monitor global literacy resources, and promote their development for economic productivity and competitive advantage. Guided by institutional ethnography, the analysis reveals how certain operational and support devices of the testing initiative have been transposed into the context of adult education and training, carrying with them the ideological concerns of the economistic testing project and some of its methodological procedures. Various devices and technologies of the ILT are reformulated as individual assessments for adult learners, and are also incorporated— as is and with extensions— into a national occupational skills framework, a provincial curriculum reform, and a series of policy persuasion projects. Educators, program coordinators and curriculum developers, concerned with the development of literacy that is responsive to learners and their aspirations, recognize the limitations of the curricular frameworks and assessments. They devote inordinate amounts of time and effort reformulating, translating, force-fitting, and supplementing them. At the same time, a narrowly conceived locating information pedagogy—distinct from both academic literacy needed to access formal education systems and a responsive and situated literacy needed to actively participate in social practices—is developed and widely promoted. Policy entrepreneurs have incorporated the devices into their policy persuasion projects, including a project that profiles adults according to their literacy proficiency, their value in the labour market and whether or not they are ‘economically efficient’ to educate. Persuasion tactics are aimed at policy-makers and adult educators in order to convince them to shift educational support away from those who already experience limited access to educational opportunities (adults with secondary education or less) to those closest to reaching what is deemed to be an acceptable literacy level (adults with post-secondary education). Attempts to limit and privilege the purpose of adult education and training, in combination with the development of curricula and assessments that do the same, obstruct and contradict efforts to support equitable literacy learning opportunities for Canadian adults.

The purpose of this study was to examine the work band directors do in the course of their jobs. Specifically, I sought to understand more about the disjuncture between the balanced music education band directors want to deliver to their students and the need to prepare and present performances that bring positive notoriety to a band program. Using Institutional Ethnography (IE), I interviewed, observed, and explored the texts that directors create and/or refer to as they lead their band programs. Institutional Ethnography is a method of inquiry that allows a researcher to probe those immersed in situations that he or she finds problematic. The term problematic refers to something about which a researcher is interested in learning more. It was found that the three band directors included in this study are granted much freedom when it comes to creating or referring to a music curriculum. The directors appreciate this freedom and have each chosen various forms of curricula, which range from an official curriculum document that is used specifically for music theory instruction across Canada to a poster designed by university music instructors. With regard to performances and the pressure to prepare them, each director had a different way in which they organized their instruction to teach both performance skills and music literacy. One director relies heavily on a theory curriculum to supplement his work on performances while another works through various method books that include non-performance-based music instruction. Through this study I was able to show the gap that occurs between a well-rounded music education and a primary focus on performance in a band program. The band directors I interviewed revealed a deep desire and belief that they were delivering a comprehensive music education to their band students. In the course of my research, the pressure to create outstanding performances could be seen in the band directors’ talk and instructional organization. It is hoped that the results of this study will aid university instructors and curriculum writers in developing successful ways to deliver music instruction in a band program while remaining cognizant of performance.

Since 1999, Aboriginal Education policy in British Columbia requires School Districts to collaborate with their local Aboriginal communities to establish appropriate definitions of success, set measureable goals and actions plans to enhance Aboriginal student’s educational achievement. Together these groups produce five-year Aboriginal Education Enhancement Agreements. This study employs Indigenous Methodology and Institutional Ethnography to learn whether and how process of working together to create these agreements contributes to relationship-building between Aboriginal and non-Aboriginal peoples. Key findings demonstrate that an engaged a dialogue between Indigenous peoples and education policy-makers changes the way that Aboriginal education is approached in BC school districts. Participants reported that the process changed them, touched their soul, and left them feeling humbled and renewed. The Enhancement Agreements hold promise as a process that works from within the institutional processes to address the unequal social relations of education for Aboriginal students. / Graduate

This thesis investigates how an institutional coordination of civic policies and organizational processes within Pride Toronto were brought to bear on the activist group Queers Against Israeli Apartheid (QuAIA) in their attempts to participate in the 2010, 2011, and 2012 Toronto Pride Parades. Utilizing an institutional ethnography (IE), I explore this issue in two key ways. First, by mapping a work-text-work sequence of QuAIA’s experience in applying to march in the 2010 Parade, I demonstrate how the application process was subject to social relations that extended beyond Toronto Pride. Second, through the elaboration of processing interchanges, I demonstrate how the experiences of QuAIA were hooked into a series of translocal relations via Pride Toronto’s funding relationship to the City of Toronto. These translocal relations working through the City of Toronto were themselves varied, from pro-Zionist pressure on individual City councilors, to an alignment with anti-tax and arguably homophobic interests on council. / Graduate