Kommunikationen mellan dator och användare har blivit en vanlig del av användarnas vardag. Intelligenta personliga assistenter tillåter kommunikation mellan dator och användare, där uppgifter inte längre behöver utföras manuellt av användaren. Intelligenta personliga assistenter har ökat under de senaste 10 åren och har blivit mer avanceranede med hjälp av artificiell intelligens och är anpassade efter användarnas behov. Samtidigt lagras det mer data om användare för att utvinna information och bli mer personlig. Antalet produkter har ökat under de senaste åren och fortsätter öka tillsammans med antalet användare. Intelligenta personliga assistenter har under senare tid börjat flytta in i användares hem och blivit en tydlig del av deras vardag. Nutidens lagar för lagring av information appliceras inte likadant för intelligenta personliga assistenter och samtidigt som lagringen av information ökar, dyker det även upp en del säkerhetsbrister.Studien har använt sig av en kvalitativ forskningsmetod. Till den kvalitativa metoden har användare av intelligenta personliga assistenter intervjuas. Empirin som samlats in med hjälp av intervjuer har analyserat och tillsammans med den insamlade empirin har studien analyserat användarbeteendet och hur korrelationen mellan lagring av data och användarna ser ut.Studien visar ett resultat där användarnas beteenden jämt mot lagring är komplex. Resultatet visar en delad bild bland användare och kan konstatera att användarnas beteende visar på ett motsägelsefullt beteende, där användarna inte lever som dom lär. Medan andra användare inte lägger lika stor vikt i den lagring som sker. / The communication between computers and users has become a usual part of the users everyday life. Intelligent personal assistants allows communication between computer and user, were assignments doesn’t need to be manual assigned by the user. Intelligent personal assistants have been increasing the past 10 years and has become more advanced with the help of artificial intelligence and are more suited for the users need. At the same time personal data of the user is being stored to gain information and become more personal for the user. The number of products and users have been increasing during the last years. Over recent years Intelligent personal assistants have been moving in to the users homes and are becoming a clear part of their everyday life’s. The laws of today’s storage of data isn’t applicable for the intelligent personal assistants and at the same time the storage of data is increasing and safety issues are appearing.The study is a qualitative study. With the qualitative method users of intelligent personal assistants have been interviewed. The empirical data that’s been collected during the interviews have analyzed the users behavior, and how the correlation between the storage of data and the users are being portrayed.The study shows results where the user behavior towards storage of data is complex. The result shows a parted picture among the users and can note how the users behavior shows a contradictory behavior, where the users doesn’t live the way they teach. While other users doesn’t put that much care into the storage of data.

Modern teknik som intelligenta personliga assistenter (IPA) som finns i smartphones kan förenkla människors vardagliga liv. De kan hjälpa personer med funktionshinder och människor som lever stressfulla liv. Genom tal, kan IPA:er enkelt hjälpa personer som ofta har händerna fulla att hitta vägbeskrivningar, information eller skicka meddelanden över hela världen. För att locka människor till att förlita sig på IPA:er i det dagliga livet räcker det inte att den är intelligent och tilltalande, den måste också vara tillförlitlig. Det finns många faktorer som är involverade i att bygga ett trovärdigt system. Denna uppsats fokuserar på att ta reda på vilka egenskaper som gör en IPA:s röst trovärdig och vilken typ av röster designers bör göra tillgängliga för sina användare. Kvalitativa och kvantitativa forskningsmetoder har använts i studien. Sammanlagt 11 semi-strukturerade intervjuer genomfördes och varje innehöll ett kort användartest. 100 personer deltog i en enkätundersökning med ljudklipp och specifika frågor om egenskaper hos pålitliga IPA röster. 70 av 100 tillfrågade var överens om att röster som medför känslor, speciellt en känsla av trygghet och lugn, gör en IPA-röst trovärdig. Att låta tydlig, behaglig, människoliknande och erfaren, samt att ha en dialekt som användaren kan relatera till anses också vara viktiga röstegenskaper. Kön anses vara den minst viktiga. / Modern technologies such as intelligent personal assistants (IPA) found in smartphones can simplify the daily lives of people. They are not only useful for people with disabilities but also for those who live stressful lives. Through speech, IPAs can easily help a busy full-handed person find directions, information or send messages across the world. To entice people into relying on IPAs in their daily life, it not only has to be intelligent or appealing enough but also trustworthy. There are many principles involved in building a trustworthy system. This paper focuses on finding out what characteristics make an IPA-voice trustworthy and what kind of voices designers should make available for their users. Qualitative and quantitative research methods were used in the study. A total of 11 semi-structured interviews were carried out each in conjunction with a brief user test. 100 people participated in a survey with audio clips and specific questions regarding characteristics of trustworthy IPA-voices. 70 of 100 respondents agreed that voices that bring about emotions, particularly the feeling of security and tranquility, make an IPA-voice trustworthy. To sound clear, pleasant, human-like and experienced, and have a dialect that the user can relate to are also considered important voice qualities. Gender is considered the least important.

The largest software companies in the world are racing to develop their Intelligent Personal Assistants. Each with more and more capabilities and ways for users to access them. The different assistants have different capabilities and one of the ways the companies are differentiating is in the interaction techniques their assistants that are controlled with, most uses voice, and some uses text. This thesis walks through these interaction techniques, give a brief overview of intelligent personal assistants today and explores how learnability differentiate when using these interaction techniques. The thesis also investigates when users have access to multiple interaction techniques to use in combination when interacting with such an assistant. To evaluate the field, a literature study was conducted covering Intelligent Personal Assistants, interaction techniques, conversational user interfaces, modalities, multimodal interaction, voice and chat interfaces. Interviews with early adopters of Intelligent Personal Assistants was performed to better understand the current state of the technology and how users were using it. To evaluate the learnability differences in different interaction techniques, a series of user tests in a wizard-of-oz setup was conducted. In the user tests the different groups was using different interaction techniques to interact with their assistants. The main findings of the user tests was that there are indications to that the type of language used differs depending on the interaction techniques. Users who interact through voice is more prone to use a more natural language, while users using a chat interface quickly started to treat the interactions with the Intelligent Personal Assistant as commands. The result observed was that users who interacted with the assistant using chat and then switched to interacting through voice used a shorter, more command-like language when they interacted through voice as well.

No description available.

The present study is aiming to evaluate the Intelligent Personal Assistants usage motivations, addressing at the same time various privacy issues and concerns related to this emergent technology. To fulfil the purpose of the study I have applied two different research methods. Initially, a web survey conducted gathered 18 respondents answering 24 questions related to the presented topic. Subsequently, was organised a focus group by gathering seven respondents who shared their opinions on the subject of research. Two research questions were developed based on two hypotheses. First research question: “To what extent IPA users agree to personal data collection in order to gratify their sought needs?”; exploring the participants’ opinions when it comes to the degree of acceptance of personal information disclosure to gratify their needs. Moreover, second research question: “What are the motivating criteria that determine the usage of IPA?”. This question develops opinions and experiences on the usage of Intelligent Personal Assistants, as well as the way people perceive this new technology. The finding of this studies reveals that users of new media are concerned and aware of their personal data collection. However, as a result, they feel trapped in the network society by the peer pressure towards the usage of favourite mediums. Therefore, the denial of technology would bring unfavourable consequences from a social perspective. Further researches can be conducted on this topic, addressing in depth the Artificial Intelligence and its societal implications, possible utilities of the Intelligent Personal Assistants as a companion for children, elders and people with disabilities, Artificial Intelligence used in public administration. Consequently, many different aspects can be explored having the topic of this thesis as a starting point.