The interview is an important component of the selection process for employment and is one of the initial presentations of self by the applicant to the interviewer. As an extension of a study by Wilson, Aleman, and Leatham (1998), this study used politeness theory to investigate perception of face threat in the context of a job interview, specifically, when making requests and giving advice. This study predicted that jobseekers perceive an act as a greater threat to an interviewer’s negative face (appealing to interviewer’s autonomy) when making a request than when giving advice. Secondly, the study predicted that job seekers would perceive an act as greater threat to the interviewer’s positive face (appealing to the interviewer’s desire for approval) when giving advice or recommendations than when making a request. Both hypotheses were supported and other related interests such as acceptability of the act and likelihood of getting the job were also investigated. / text

Made available in DSpace on 2016-06-02T20:25:22Z (GMT). No. of bitstreams: 1 6169.pdf: 5332169 bytes, checksum: 7a7230aa4b419f579632ebf91f7e5603 (MD5) Previous issue date: 2014-02-14 / Financiadora de Estudos e Projetos / This work aims at investigating interviewer s role in Celpe-Bras second term 2012 edition. We consider that the role of the interviewer can affect positively or negatively the examinee s performance as well as the examinee s proficiency. Studies have focused on the impact of the interviewer s role in performance. Important researches investigate interviewer s attitudes can benefit or harm examinee s performance. It is of main relevance to identify possible variables in the interviewer-examinee relation when they are interacting. This research aims at analyzing interviewer roles regarding reliability and validity exam. In addition, the main objective is to investigate features involved in interviewer attitudes which can cause an impact on the interaction and on examinee´s performance. Based on results, this study collects some evidences related to validity and reliability of oral proficiency exams focusing interviewer s role, in order to provide some referrals for reflecting on training interviewers and examiners. / O presente trabalho busca investigar as interações face a face constitutivas da Parte Oral do exame Celpe-Bras (Certificado de Proficiência em Língua Portuguesa para Estrangeiros). O objetivo desta pesquisa foi o de analisar atuação, atitudes e papéis desempenhados por entrevistadores em interações face a face referentes à aplicação do segundo semestre de 2012 de um Posto Aplicador brasileiro. Assim, a partir da investigação descritiva sobre a atuação do entrevistador no Celpe-Bras, perguntamo-nos acerca de qual é a relação que se estabelece na interação, uma vez que a atuação do entrevistador como interlocutor implica no resultado do desempenho e também da proficiência do examinando. Estudos têm focado na questão da atuação do entrevistador e qual impacto esta possui no desempenho do entrevistado. Pesquisas seminais da área ressaltam a maneira como as atitudes e papéis desempenhados pelos entrevistadores possuem um impacto no desempenho do examinando, podendo auxiliá-lo, prejudicá-lo e, por conseguinte, comprometer a validade do exame; e, ainda, apontam para lacunas significativas a serem estudadas evidenciando a necessidade de se investigar variáveis determinantes na relação entrevistador-examinando, sobretudo dando enfoque ao papel do entrevistador. Com este trabalho, pretende-se colher evidências sobre validade e confiabilidade em exames de proficiência oral, tendo em vista a influência do papel dos entrevistadores no desempenho dos examinandos, e que sirvam de encaminhamentos para refletir acerca da formação entrevistadores e examinadores.

[français] L’objectif de cette recherche est d’analyser l’organisation interne d’une firme de sondage sous l’angle des sphères du milieu de travail telles qu’identifiées par Bélanger, Giles et Murray (2004), soient : la gestion de la production, l’organisation du travail et la relation à l’emploi. Plus spécifiquement, nous chercherons à savoir comment se comporte la firme enquêtée face à la gestion de la flexibilité organisationnelle et quel est l’impact de celle-ci sur les trois sphères du travail. L’analyse utilise la méthodologie de l’étude de cas et fait appel à divers types de matériaux : des observations ponctuelles, des entrevues informelles et les bases de données administratives ainsi que les rapports d’évaluation des entrevues téléphoniques effectuées par les intervieweurs. De même, l’analyse des résultats utilise à la fois des méthodes plus classiques telles que les corrélations ainsi que des représentations graphiques et des analyses qualitatives. L’analyse permet de repérer une logique de fonctionnement à l’œuvre dans les différentes sphères de l’emploi : l’importante standardisation des processus de travail (dans le champ de la gestion de la production), la réduction des marges de manœuvre (dans le champ de l’organisation du travail) et la non reconnaissance de l’expertise des intervieweurs (dans le champ de la relation à l’emploi). Les contradictions repérées dans l’analyse, entre les sphères de l’emploi et les objectifs de flexibilité, montrent que les structures mises en place bloquent, dans une certaine mesure, la capacité d’initiative et d’adaptation que la flexibilité exige. La recherche a montré que ce qu’on demande aux intervieweurs est à la fois le reflet des exigences de la flexibilité, tel que constaté dans ce mémoire, mais aussi, des exigences sociales face à la méthodologie de sondage. Tout porte à déduire que celles-ci peuvent engendrer un plafonnement de la performance des employés. Mots-clés : centres d’appels, intervieweurs, firmes de sondage, flexibilité organisationnelle, gestion de la production, organisation du travail, relation à l’emploi, travail émotionnel. / [english] The objective of this study is to analyze the internal organization of a polling firm from the perspective of workplace spheres, as identified by Bélanger, Giles and Murray (2004): production management, work organization and employment relations. More specifically, we sought to discover how the studied firm behaved in terms of managing organizational flexibility and its impact on the three aforementioned spheres. The analysis uses case-study methodology and calls upon various types of material: point source observations, informal interviews, as well as administrative databases and assessment reports of telephone interviews carried out by interviewers. In addition, the analysis employs both classical methods such as correlations, as well as graphical representations and qualitative analyses. The analysis traces an operational logic from the point of view of the different spheres: the significant standardization of the work process (in the sphere of production management), the reduction of flexibility (in the sphere of work organization), and the non-recognition of interviewer expertise (in the sphere of employment relations). The contradictions revealed by the analysis between the spheres of work and the goals of flexibility demonstrate that the structures currently in place block, to a certain extent, the capacities for initiative and adaptation required by flexibility. The research demonstrates that what is asked of interviewers is both a reflection of the requirements of flexibility, as seen in this thesis, but also of social requirements related to survey methodology. All of which points to the conclusion that these requirements can lead to a leveling off of employee performance. Key words: call centers, interviewers, polling firms, organizational flexibility, production management, work organization, work relations, emotional labor. / CRSH

In this study I examine voter response at an interview level using a dataset of 7562 voter contacts (including responses and nonresponses) in the 2004 Utah Colleges Exit Poll. In 2004, 4908 of the 7562 voters approached responded to the exit poll for an overall response rate of 65 percent. Logistic regression is used to estimate factors that contribute to a success or failure of each interview attempt. This logistic regression model uses interviewer characteristics, voter characteristics (both respondents and nonrespondents), and exogenous factors as independent variables. Voter characteristics such as race, gender, and age are strongly associated with response. An interviewer's prior retail sales experience is associated with whether a voter will decide to respond to a questionnaire or not. The only exogenous factor that is associated with voter response is whether the interview occurred in the morning or afternoon.