A sample of 816 metropolitan police officers in Thailand completed a survey consisting of a set of job characteristics, including job control, support, and job demands, in addition to measures of emotional labour (surface acting and deep acting), and a set of psychological outcomes, to test a proposition based on Karasek and Theorell's (1990) model. 1t was argued that the emotional labour requirements of police officers would act as a moderating factor that would impact adversely on their wellbeing. The survey instruments were translated and back-translated from the original English to Thai, and their psychometric properties were assessed through confirmatory factor analysis. Tests based on validation and cross-validation procedures indicated that the measurement model was valid and reliable. The effects of job characteristics on wellbeing were assessed through canonical correlation and hierarchical moderated multiple regression analyses. Results revealed that deep acting was inversely related to wellbeing, and had a moderating effect on the relationship between job demands and wellbeing/psychological distress. A moderating effect was also detected for surface acting on the relationship between co-worker support and wellbeing. Neither surface acting nor deep acting had a moderating effect on the relationship between job control and wellbeing/ psychological distress. Implications of the results and recommendations for future research are discussed together with methodological limitations of the study.

<p>The overall aim of the present thesis is to gain an understanding of the working life of social workers working in public social services in Crete. It is a three-phase study, consisting of three distinct but related research parts; each research part is built upon issues and questions derived from the preceding part. In this work, both quantitative and qualitative approaches were employed. Theoretical perspectives regarding the impact of the welfare environment on social welfare workers’ behaviour and on their well being as well as gender aspects of welfare work constitute the main theoretical framework.</p><p>The findings of this thesis reveal the significant impact of the organisational environment on social workers’ well being, on their effectiveness as well as on their coping behaviour with unsatisfactory organisational conditions. The main sources of social workers’ dissatisfaction were organisational and extrinsic work aspects; their main sources of satisfaction were intrinsic work aspects. Social workers found themselves facing ethically difficult situations arising from the organisations’ inability to cover clients’ needs as well as from difficulties concerning interprofessional relationships with their superiors or physicians.</p><p>The most common pattern of coping that social workers used in order to deal with unsatisfactory organisational conditions was the ‘active defensive’ kind of adjustment aiming mainly at offering clients temporary relief. They adjusted their work attitudes to reflect lower expectations of their work. As their professional orientation called for altruistic behaviour towards clients, social workers tried to find solutions within the resource constraints they encountered; they did not risk trying to change the limitations imposed by the employing agencies. Certain common beliefs, such as that offering clients temporary help was the best they could do under the organisational circumstances, contributed to the forming of a dominant view: “the culture of silence”, which resulted in the perpetuation of unsatisfactory organisational conditions.</p><p>There were influences on social workers’ coping behaviour which affected them in order to accept limitations in their work rather than challenge them. The inability of welfare programmes to cover social needs, organisational factors, factors related to gender and the insufficient amount of social workers’ knowledge limited their potential for intervention in order to improve unsatisfactory conditions. The most common patterns of coping resulted in the partial covering of clients’ needs. Social workers who used active strategies experienced frustration due to their limited effectiveness and the perpetuation of the organisational problems; most of them wanted to quit working in the organisation. The high job demands they experienced due to their efforts to deal with organisational constraints along with the low level of job control resulted in emotional exhaustion.</p>

The overall aim of the present thesis is to gain an understanding of the working life of social workers working in public social services in Crete. It is a three-phase study, consisting of three distinct but related research parts; each research part is built upon issues and questions derived from the preceding part. In this work, both quantitative and qualitative approaches were employed. Theoretical perspectives regarding the impact of the welfare environment on social welfare workers’ behaviour and on their well being as well as gender aspects of welfare work constitute the main theoretical framework. The findings of this thesis reveal the significant impact of the organisational environment on social workers’ well being, on their effectiveness as well as on their coping behaviour with unsatisfactory organisational conditions. The main sources of social workers’ dissatisfaction were organisational and extrinsic work aspects; their main sources of satisfaction were intrinsic work aspects. Social workers found themselves facing ethically difficult situations arising from the organisations’ inability to cover clients’ needs as well as from difficulties concerning interprofessional relationships with their superiors or physicians. The most common pattern of coping that social workers used in order to deal with unsatisfactory organisational conditions was the ‘active defensive’ kind of adjustment aiming mainly at offering clients temporary relief. They adjusted their work attitudes to reflect lower expectations of their work. As their professional orientation called for altruistic behaviour towards clients, social workers tried to find solutions within the resource constraints they encountered; they did not risk trying to change the limitations imposed by the employing agencies. Certain common beliefs, such as that offering clients temporary help was the best they could do under the organisational circumstances, contributed to the forming of a dominant view: “the culture of silence”, which resulted in the perpetuation of unsatisfactory organisational conditions. There were influences on social workers’ coping behaviour which affected them in order to accept limitations in their work rather than challenge them. The inability of welfare programmes to cover social needs, organisational factors, factors related to gender and the insufficient amount of social workers’ knowledge limited their potential for intervention in order to improve unsatisfactory conditions. The most common patterns of coping resulted in the partial covering of clients’ needs. Social workers who used active strategies experienced frustration due to their limited effectiveness and the perpetuation of the organisational problems; most of them wanted to quit working in the organisation. The high job demands they experienced due to their efforts to deal with organisational constraints along with the low level of job control resulted in emotional exhaustion.

The purpose of this study was to examine the relationship between the structure of jobs and burnout, and to assess to what extent, if any this relationship was moderated by individual coping methods. This study was supported by the Karasek's (1998) Job Demand-Control-Support theory of work stress as well as Maslach and Leiter's (1993) theory of burnout. Coping was examined as a moderator based on the conceptualization of Lazarus and Folkman (1984). Two overall overarching questions framed this study: (a) what is the relationship between job structure, as operationalized by job title, and burnout across different occupations in support services in a large municipal school district? and (b) To what extent do individual differences in coping methods moderate this relationship? This study was a cross-sectional study of county public school bus drivers, bus aides, mechanics, and clerical workers (N = 253) at three bus depot locations within the same district using validated survey instruments for data collection. Hypotheses were tested using simultaneous regression analyses. Findings indicated that there were statistically significant and relevant relationships among the variables of interest; job demands, job control, burnout, and ways of coping. There was a relationship between job title and physical job demands. There was no evidence to support a relationship between job title and psychological demands. Furthermore, there was a relationship between physical demands, emotional exhaustion and personal accomplishment; key indicators of burnout. Results showed significant correlations between individual ways of coping as a moderator between job structure, operationalized by job title, and individual employee burnout adding empirical evidence to the occupational stress literature. Based on the findings, there are implications for theory, research, and practice. For theory and research, the findings suggest the importance of incorporating transactional models in the study of occupational stress. In the area of practice, the findings highlight the importance of enriching jobs, increasing job control, and providing individual-level training related to stress reduction.

The primary purpose of this project was to investigate some relationships between workload and employee wellbeing. The necessary first stage was to formulate a theoretical framework � the JobLoad Model � to support a comprehensive and detailed investigation of the main factors that contribute to a job's workload. Building on the ergonomics concept of �workload�, this Model incorporates task- and job-level factors that have been identified within the research literatures of physical and cognitive ergonomics as important; additional constructs were added to take account of additional factors shown to be relevant to employee wellbeing, drawing on evidence from occupational health and organizational psychology literatures. Using this framework, available questionnaire-based measurement instruments for assessing workload and employee wellbeing were reviewed, new items were developed as required, and the JobLoad Index (JLI) was developed. The JLI was used to collect data from public servants in two different workplaces, with participation rates of 63% and 73% respectively. Relationships were determined between major task, job and organisational environment factors, self-perceived performance adequacy, and various aspects of employee wellbeing including job satisfaction, physical discomfort and psychological fatigue, stress and arousal. For a sub-sample of participants in one of the two workplaces, levels of adrenaline, noradrenaline and cortisol were also measured from 24-hour urine collections. The factors measured by the JLI accounted for a very substantial proportion of variance in these various dimensions of work-related wellbeing. The results provide potentially very useful insights into the relative influences of a wide range of work- and job-related variables on people's perceived abilities to cope with their job demands, and on several aspects of their wellbeing. Further, the importance of measuring multiple dimensions of wellbeing, and differentiating their separate sets of work-related determinants, was well demonstrated. Finally, and perhaps most significantly, this study has identified the powerful role that self-perceived performance plays as an intervening variable between job demands and people's work-related wellbeing.

<p>The main sources of teacher stress stem from difficulty in maintaining classroom discipline, time pressures, workload demands, excessive change, being evaluated by others, challenging relationships with colleagues and poor working conditions. This study therefore highlights the significant relationship between occupational stressors and the stress experienced by teachers at high risk secondary schools in the Western Cape. Occupational stress is related to job satisfaction, job overload and job control. The coping strategies of teachers at high risk secondary schools are explored. The results indicate that there were no significant relationships between teacher stress and job satisfaction, job overload and job control at high risk secondary schools in the Western Cape. Job satisfaction however, showed an inverse, albeit not significant relationship to teacher stress. Furthermore, male and female teachers respond differently to these occupational stressors. Females were more prone to the experience of stress than males. The recommendations are based on the conclusions drawn from the study. In conclusion, occupational stress is considered a major source of stress for teachers, which needs to be addressed more vigorously at high risk secondary schools in the Western Cape.</p>

This study investigated how Work-Family Conflict was related to Role Salience and Job level (investigated in terms of the amount of job demand and job control associated with different job levels) among women from a Collectivistic culture. A sample of 65 teachers was used. Although the results of the study showed no correlations between Work-Family Conflict and both role salience and job level, this was attributed to the high data skewness, thereby reducing the chances of detecting correlations. The high positive data skewness was possibly caused by the floor effect, which was the situation that the sample consisted of only female teachers from a Collectivistic culture. The high negative data skewness was possibly caused by the ceiling effect, which is the situation that the women in this sample have a Collectivistic cultural orientation, and are therefore highly likely to consider their home role as more salient. Moreover, correlations between Work Family Conflict and Job demand have been found to be higher in Individualistic cultures compared to Collectivistic cultures. There also seems to be no differences in job control among teachers occupying different job levels, and hence, no correlations were detected. Further analyses depicted that the teachers within this sample considered their home role as more salient. Moreover, despite their commitment to both their home role and occupational role, the data indicated that the sample experienced low levels of Work Family conflict.

Darbo tikslas: išsiaiškinti, kokios yra skirtingo stresogeniškumo lygio darbe dirbančių asmenų kontrolės lokuso bei pasitenkinimo darbu sąsajos. Tiriamųjų kontingentas: Tyrime dalyvavo 95 medicinos darbuotojai (specializuoti gydytojai, šeimos gydytojai, medicinos seserys) iš 4 Kauno miesto poliklinikų ir ligoninių bei 106 buhalterijos darbuotojai (buhalteriai, vyriausieji buhalteriai, apskaitininkai) iš įvairių Kauno miesto gamybinių, prekybinių, paslaugas teikiančių įmonių. Tyrimo metodikos: Darbo kontrolės, darbo reikalavimų ir socialinio palaikymo lygiams išmatuoti buvo naudojamas praplėstas Karasek‘o darbo reikalavimų – kontrolės – socialinio palaikymo klausimynas, kontrolės lokusui nustatyti buvo naudojama Rotters kontrolės lokuso skalė, pasitenkinimo darbu lygis buvo matuojamas Spector pasitenkinimo darbu klausimynu. Tyrimo rezultatai: Darbuotojų dirbančių labai įtemptą darbą pasitenkinimas darbu yra žemesnis nei mažiau įtemptą darbą dirbančių darbuotojų. Darbuotojų dirbančių labai įtemptą darbą, pasyvų darbą, neįtemptą ir aktyvų darbą bei turinčių aukštą socialinio palaikymo lygį grupėse pasitenkinimas darbu (išskyrus kelias poskales) yra didesnis nei darbuotojų dirbančių skirtingo stresogeniškumo darbą bet turinčių žemą socialinio palaikymo lygį. Darbuotojų, dirbančių labai įtemptą darbą ir turinčių vidinį kontrolės lokusą pasitenkinimas darbu yra aukštesnis nei darbuotojų dirbančių tokį darbą, tačiau turinčių išorinį kontrolės lokusą. Nėra statistiškai reikšmingo... [toliau žr. visą tekstą] / The aim of the thesis: to find out what are the different levels of work with different levels of stress locus of control and job satisfaction interfaces. Obtaining contingent: The study included 95 medical staff (specialist doctors, family doctors, nurses) from 4 Kaunas city medical clinics and hospitals and 106 accounting staff (accountants, chief accountants, accountants) from a variety of Kaunas industrial, commercial, service companies. Research Methodology: Job control, working conditions and social support levels were measured using extended Karaseks working conditions - control - social support questionnaire, locus of control was measured using Rotters locus of control scale, job satisfaction levels were measured in Spector job satisfaction questionnaire. The results: Employees working in highly stressful work job satisfaction is lower than the less stressful job workers. Employees working in a very stressful job, the work of a passive, relaxed and active work, and has a high level of social support groups, job satisfaction (with a few sub-scale setting) is higher than the employees working in high stress work but having low social support level. Employees working in a very stressful job and having an internal locus of control, job satisfaction is higher than that of workers employed in a job but with external locus of control. There is no statistically significant difference in level of job satisfaction among employees working in passive work and with... [to full text]

<p>The main sources of teacher stress stem from difficulty in maintaining classroom discipline, time pressures, workload demands, excessive change, being evaluated by others, challenging relationships with colleagues and poor working conditions. This study therefore highlights the significant relationship between occupational stressors and the stress experienced by teachers at high risk secondary schools in the Western Cape. Occupational stress is related to job satisfaction, job overload and job control. The coping strategies of teachers at high risk secondary schools are explored. The results indicate that there were no significant relationships between teacher stress and job satisfaction, job overload and job control at high risk secondary schools in the Western Cape. Job satisfaction however, showed an inverse, albeit not significant relationship to teacher stress. Furthermore, male and female teachers respond differently to these occupational stressors. Females were more prone to the experience of stress than males. The recommendations are based on the conclusions drawn from the study. In conclusion, occupational stress is considered a major source of stress for teachers, which needs to be addressed more vigorously at high risk secondary schools in the Western Cape.</p>

This study investigated how Work-Family Conflict was related to Role Salience and Job level (investigated in terms of the amount of job demand and job control associated with different job levels) among women from a Collectivistic culture. A sample of 65 teachers was used. Although the results of the study showed no correlations between Work-Family Conflict and both role salience and job level, this was attributed to the high data skewness, thereby reducing the chances of detecting correlations. The high positive data skewness was possibly caused by the floor effect, which was the situation that the sample consisted of only female teachers from a Collectivistic culture. The high negative data skewness was possibly caused by the ceiling effect, which is the situation that the women in this sample have a Collectivistic cultural orientation, and are therefore highly likely to consider their home role as more salient. Moreover, correlations between Work Family Conflict and Job demand have been found to be higher in Individualistic cultures compared to Collectivistic cultures. There also seems to be no differences in job control among teachers occupying different job levels, and hence, no correlations were detected. Further analyses depicted that the teachers within this sample considered their home role as more salient. Moreover, despite their commitment to both their home role and occupational role, the data indicated that the sample experienced low levels of Work Family conflict.