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The Effects of Career Anchor, Personal Characteristics, Job Satisfaction, Turnover Intention of the Managing Staff in the Service Industry. Abstract According to not only the frequent communication between Mainland China and Taiwan, but also the advanced development of international enterprise, the structure of industries in Taiwan has been put into changes. The traditional industries are moving out due to the increasing cost, so that which business can stay in Taiwan ? That will be the service industry and the R&D department. The purpose of this study is to explore the correlation among Career Anchor, Personal Characteristics, Job Satisfaction, and Turnover Intention of the managing staff in the service industry. Based on 171 questionnaires collecting from more than 50 service companies in Taiwan, this research finds several important results. Findings¡G ¡]1¡^ Biographical Characteristics will have the significant influence in Career Anchor, Personal Characteristics, Job Satisfaction ,and Turnover Intention. ¡]2¡^ Job Satisfaction has the significant influence in Turnover Intention. ¡]3¡^ Different Career Anchor has found the positive relationships with Turnover Intention . ¡]4¡^ Different Career Anchor has found the positive relationships with Job Satisfaction ¡]5¡^ Employees with different Biographical Characteristics and Job Satisfaction have found the positive relationships with Turnover Intention . ¡]6¡^ Employees with different Biographical Characteristics, Job Satisfaction, and Personal Characteristics have found the positive relationships with Turnover Intention. ¡]7¡^ Employees with different Biographical Characteristics, Job Satisfaction, Career Anchor and Personal Characteristics have found the positive relationships with Turnover Intention. According to the results of this research, the suggestions to service industry: (1) Choose the right people in the right position based on their Career Anchor and Personal Characteristics. (2) Emphasize on the dimensions of employees¡¦ Job Satisfaction. (3) Stress the importance of the environment in service industry

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本論文主要是探討北區職業婦女的生活壓力和其婚姻滿意、生、心理健康狀況、工作 滿意及休閒型態的關係。全一冊，共四章十二節。本研究中的生活壓力是指職業婦女 在工作與家庭的雙重壓力下所可能的壓力來源，主要包括三方面：(一)角色間的衝突 (二)負荷過重(三)工作和家庭間的彼此干擾。研究的目的有三：(一)探討職業婦女的 生活壓力和其婚姻滿意、生、心理健康狀兄、工作滿意及休閒型態間的關係；(二)探 討人格特質焦慮性和社會支援與職業婦女生活壓力間的關係；(三)探討不同人口統計 變項和職業婦女生活壓力的關係。研究的受試者主要是北市和基隆市各公民營機構和 學校的結婚且至少育有一子的職業婦女。測量方法是以問卷施測的方式。最後以SPSS 的迴歸分析、變異數分析來處理資料。 研究結果發現：(一)職業婦女的生活壓力和其婚姻滿意、生、心理健康狀況有關，但 和休閒型態及工作滿意無關；(二)焦慮性和社會支援與壓力的大小有關係；(三)不同 人口統計變項的受試者，其對壓力大小的覺知不同。